---
title: 'Senior AI Conversation Designer at NICE'
canonical: 'https://feeny.ai/job/senior-ai-conversation-designer-nice-germany-v6waeqf759ns'
type: 'job'
last_seen: '2026-09-15'
---

# Senior AI Conversation Designer at NICE

- **Company:** NICE
- **Location:** Germany
- **Work type:** remote
- **Posted:** 2026-07-06
- **Last confirmed live:** 2026-09-15
- **Apply:** https://boards.eu.greenhouse.io/nice/jobs/4883764101?gh_jid=4883764101

## Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Position Overview: The Professional Services Conversational Designer, AI is a customer-facing, billable role responsible for delivering specialized AI-driven solutions within the NICE CXone Cognigy platform. This role blends technical implementation expertise with conversational design leadership, enabling customers to build engaging, effective AI agents, including chatbots, voicebots, knowledge assistants, and multimodal experiences.

Key Responsibilities: Technical Implementation

- Lead complex implementations from pilot to full deployment, ensuring scalable, high-performing AI solutions for enterprise customers.
- Configure and build CXone AI solutions, covering NLU, IVR/ACD, ASR, digital channels, and knowledge-driven capabilities.
- Develop AI applications (chatbots and voicebots) with a focus on code quality, architectural rigor, and system stability.
- Integrate systems seamlessly across CRMs, APIs, and customer ecosystems to create cohesive, end-to-end technical architectures.
- Guide successful launches by supporting testing, UAT, go-live readiness, and hypercare with post-deployment optimization.
- Solve complex challenges with strong architectural judgment, creative troubleshooting, and a focus on performance.
- Collaborate across teams to influence product direction and ensure technical deliverables align with customer requirements.
- Enable customers and partners through technical training, configuration workshops, and guidance that builds long-term self-sufficiency.
- Create high-impact documentation that clarifies technical concepts and supports the quick resolution of system issues.
- Showcase solution value by rapidly assembling functional technical demos that help customers make informed decisions.

Conversational Design & User Experience

- Design intuitive AI applications that prioritize user-centric interactions and seamless experiences.
- Define user intents, journeys, and decision paths to map out logical and efficient customer interactions.
- Create detailed dialog flows, scripts, and interaction models for virtual assistants, ensuring clarity and tone consistency.
- Lead conversational design workshops to uncover user needs and align stakeholders on the vision for the experience.
- Develop AI assistant personas and multimodal interaction patterns to humanize the interface.
- Advise clients on conversational strategies, providing expert guidance on UX best practices and usability standards.

Project Management & Collaboration:

- Partner with project managers on solution design and delivery.
- Manage lifecycle development, change control, and risk mitigation.
- Deliver enablement for partners and customers.

Leadership & Internal Enablement:

- Mentor colleagues on AI configuration and conversational design.
- Produce reusable documentation, templates, and guidelines.
- Advocate for AI and design tooling.

Qualifications:

Education & Experience

- Bachelor’s degree in a technical or business field (e.g., Computer Science, Information Systems, Engineering) or equivalent work experience.
- 5+ years of professional experience, including at least 1 year working with digital channels, AI, or bot-driven applications.

Technical & Functional Expertise

- Skilled in configuring AI and contact center technologies, including NLU/NLP/LLM and Agentic-powered solutions.
- Experience supporting large enterprise environments, including complex integrations and deployments at scale.
- Proficient with CRM integrations, APIs, and related ecosystem technologies.
- Knowledge of generative AI models, NLU techniques, automation principles, and emerging trends in digital customer engagement.
- Familiarity with API testing and documentation tools such as Postman and Swagger.

Solution & Delivery Skills

- Ability to design and document workflows using diagramming tools such as Lucidchart or Microsoft Visio.
- Experienced in creating detailed use cases, test plans, and UAT guidance.
- Skilled in managing customer escalations while maintaining strong client relationships.

Desired Personal Traits

- Analytical, inquisitive, and committed to continuous improvement.
- Creative problem-solver able to design solutions for complex challenges.
- Customer-centric with strong empathy for end users and business stakeholders.
- Team-oriented with exceptional interpersonal and collaboration skills.
- Strong facilitation and communication abilities, capable of simplifying complex AI concepts.
- Comfortable navigating ambiguity and iterating in fast-paced environments.
- Systems thinker with an understanding of how technical components and user experience interconnect.
- Early adopter of innovative technologies with a passion for experimentation.
- Strong sense of accountability, ownership, and professional presence.
- Advocate for the effective use of AI tools to improve decision-making and operational efficiency across the organization.

What’s in It for You? Join an ever-growing, market-disrupting global company where teams of top talent work in a fast-paced, collaborative, and creative environment. NICE offers endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate about innovation and thrive in dynamic settings, this is your chance to make an impact.

Flexible Work Model: Experience the NICE-FLEX hybrid model with two days in the office and three days of remote work per week, fostering collaboration and innovation while maintaining work-life balance.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

## About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10286

Reporting into: Senior Director, Professional Services

Role Type: Individual Contributor

#LI-Remote

## About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

## About NICE

## Company Overview
- **One-liner**: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences.
- **Entity Type**: Public (NASDAQ: NICE)
- **Headquarters**: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence.
- **Founded**: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data)
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industries**: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice).
- **Target customers**: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions.
- **Mission/purpose**: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions.

## Products & Services
- **NICE CXone**: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics.
- **NICE Actimize**: Financial crime, risk, and compliance solutions for over 1,000 financial institutions.
- **NICE Inform / Justice**: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies).
- **AI & Automation Layer**: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels.

## Market Standing
- **Valuation/Market Cap**: Not directly provided in search results.
- **Key Metric**: Annual Revenue (Non-GAAP) of **$2.735 billion** (FY 2024), with 15% year-over-year growth.
- **Notable Investors/Partners**: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100.
- **Growth Signals**:
  - 10,000+ employees, including >3,000 software engineers and 650 AI engineers.
  - Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025).
  - Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy.
  - 25 billion+ interactions powered annually.
  - Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M.

## Competitive Advantages
- **30+ years of leadership** in the contact center and CX space with a proven track record of enabling digital transformations.
- **Massive R&D investment**: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents.
- **Comprehensive, unified suite**: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform.
- **Global scale**: 27,000 customers across 150+ countries, 27 local offices.
- **Partner community**: Industry’s largest community of CX partners for customization and extension.

## Strategic Focus
- Deepening AI-native capabilities (proactive agents, automation at scale).
- Expanding digital-first contact center adoption and migrating on-premise customers to cloud.
- Targeting vertical markets (financial services, public safety) with specialized solutions.
- Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement.

## Why Work Here
- **Culture**: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth.
- **Flexibility**: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions.
- **Learning & Development**: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event.
- **Internal mobility**: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines.
- **Benefits**: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety.
- **Employee Voice**: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience.
- **Global community**: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding.

## Sources
1. [NICE Careers Page](https://www.nice.com/careers)
2. [Working @ NiCE](https://www.nice.com/company/corporate-responsibility/working-at-nice)
3. [About NiCE](https://www.nice.com/company/about-us)
4. [NICE Corporate Overview (PDF, Dec 2025)](https://resources.nice.com/wp-content/uploads/2025/12/NiCE-Corporate-Overview-Dec-2025.pdf)
5. [Careers – Apply](https://www.nice.com/careers/apply)

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