--- title: 'Senior AI Engineer at Florence Healthcare - US' canonical: 'https://feeny.ai/job/senior-ai-engineer-florence-healthcare-us-atlanta-metmhaptzatt' type: 'job' last_seen: '2026-09-10' --- # Senior AI Engineer at Florence Healthcare - US - **Company:** Florence Healthcare - US - **Location:** Atlanta, GA - **Posted:** 2026-06-25 - **Last confirmed live:** 2026-09-10 - **Apply:** https://job-boards.greenhouse.io/florencehealthcare/jobs/4708713005 ## Job description What We Do: Florence software advances cures by helping the world’s most important research sites do their best work. Our solutions are now used by over 30,000 research teams in 70 countries around the world—we’re the most widely deployed site workflow tool in the industry. By the end of the decade, we’ll double the pace at which new medicines get to market by doubling the output of trial site teams. To date, we were named a Deloitte Fast 50 business, G2 Category Leader, an Inc. & AJC best place to work, and an Inc. 5000 company five years in a row. At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow. What You’ll Bring to The Team: We are looking for a Senior AI Engineer to design, build, and deploy high-quality AI-powered features. This role focuses on owning end-to-end implementation of AI systems within a product area — from prototyping to production — with a strong emphasis on reliability, iteration, and measurable impact. You will work closely with product and engineering teams to turn ambiguous problems into effective AI solutions, while contributing to best practices and raising the bar for AI development. You Will: End-to-End AI Feature Ownership - Design and implement AI-powered features (LLM workflows, copilots, and agent-based systems with tool use and multi-step reasoning) - Own the full lifecycle: prototyping → evaluation → production deployment → iteration - Ensure solutions are reliable, performant, and aligned with product needs AI System Implementation - Build and optimize: - Prompt pipelines for specific use cases - Retrieval systems (embeddings, chunking, ranking) - RAG-based workflows where needed - Iterate on outputs to improve quality, accuracy, and consistency - Design scalable and cost-efficient AI architectures for production workloads - Select and evaluate models (hosted vs open-source) based on use case constraints - Agent-Based Systems (AgentCore) - Design and build agentic workflows capable of multi-step reasoning and decision-making - Integrate agents with tools, APIs, and internal systems to perform real-world actions - Implement planning, execution, and reflection loops for complex tasks - Manage context, memory, and state across multi-step interactions - Balance deterministic workflows vs. agent autonomy for reliability and control Experimentation & Evaluation - Run structured experiments to compare approaches (prompting, retrieval, models) - Define and track key metrics for AI performance (quality, latency, cost) - Debug and improve non-deterministic system behavior - Build and maintain evaluation datasets and benchmarks - Implement automated evaluation pipelines for continuous improvement Collaboration & Contribution - Drive technical direction and influence AI adoption across teams - Partner with product managers and designers to scope AI features - Contribute to shared patterns and reusable components - Participate in code reviews and design discussions - Support and mentor mid-level engineers where needed AI Reliability, Safety & Governance - Design guardrails to ensure safe and reliable AI behavior - Mitigate hallucinations, prompt injection, and model misuse - Ensure compliance with data privacy and enterprise requirements - Implement monitoring and observability for AI systems in production - Implement guardrails for agent actions (tool access control, execution boundaries) - Prevent failure cascades in multi-step agent workflows An Ideal Candidate Has: Core AI Skills - Strong understanding of LLM capabilities and limitations - Experience with prompt engineering and structured output design - Hands-on experience with embeddings and vector search - Familiarity with RAG architectures and when to apply them - Experience designing agent-based architectures (AgentCore concepts) - Understanding of tool use, planning strategies, and memory mechanisms in LLM systems Engineering Skills - 4+ years of related work experience - Solid backend/system design fundamentals - Evaluate agent performance across multi-step tasks (task success rate, error propagation) - Debug and optimize agent decision-making and tool selection behavior - Experience building and deploying production-grade systems - Ability to debug complex issues, including probabilistic outputs - Comfort working with APIs, pipelines, and data flows Product Thinking - Ability to translate user needs into effective AI solutions - Strong intuition for balancing quality, latency, and cost - Focus on delivering measurable product impact Collaboration - Communicates clearly across engineering and product teams - Contributes to team knowledge and shared practices What Success Looks Like: - Ships high-quality AI features that deliver clear user value - Demonstrates strong ownership from idea to production - Improves systems through structured iteration and experimentation - Contributes to team-level best practices and reusable solutions What’s in it for you? - Do well. We offer a competitive compensation package, medical and dental insurance, and office space in the heart of the city. - Do good. We insist that health technology is the highest calling for software development. We pride ourselves on working on something bigger than ourselves; helping advance cures and therapies. - Make the leap. Join our high-output culture to create innovative, modern, and purposeful software solutions. Florence supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Florence Healthcare, please go directly to our [Careers Page](https://florencehc.com/careers/). Florence Healthcare will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Florence Healthcare will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Florence Healthcare employees will only be sent from @florencehc.com email addresses. ## About Florence Healthcare - US ## Company Overview - **One-liner**: Florence Healthcare provides a purpose-built clinical trial operations platform that connects sponsors, CROs, and research sites to digitize workflows, enable remote monitoring, and accelerate study timelines. - **Entity Type**: Private (Series C) - **Headquarters**: Atlanta, Georgia, USA (3340 Peachtree Rd NE, Ste 650, Atlanta, GA 30326) - **Founded**: 2014 - **Founders**: Ryan Jones (CEO) and Andres Garcia (CTO) ## Core Business - **Primary industry/industries**: Clinical Trial Technology / Healthcare IT / Life Sciences Software - **Target customers**: B2B — primarily clinical research sites (hospitals, academic medical centers, community sites), sponsors (pharma/biotech), and Contract Research Organizations (CROs) - **Mission or purpose statement**: To unleash the next era of clinical trials intelligence by powering shared workflows and AI-augmented automation across sites and sponsors, ultimately improving patient outcomes worldwide. ## Products & Services - **Florence Trial Operations Platform**: An integrated suite that digitizes, automates, and connects study and site operations. Key modules include: - **eBinders™**: Digital investigator site files (eISF) and participant binders with compliant audit trails, role-based access, and e-signatures. - **SiteLink®**: Seamless document distribution, monitoring, and exchange between sponsors/CROs and all study sites. - **eConsent**: Digital informed consent workflows for in-person or remote consenting. - **ParticipantLink™**: A study-ready database to match candidates with future trials and route them directly to sites. - **eNcounter™**: Digitizes every document and automates workflows to centralize data and accelerate operations. - **StudyOrganizer™**: A free, easy-to-use study organizer for busy research sites (bookmarks, passwords, contacts). - **Automated Compliance**: Tools to maintain inspection-readiness and reduce risk. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Total Funding of **$115.8M** across multiple rounds. - **Annual Revenue**: Estimated at **$11.7M** (per LinkedIn). - **Notable Investors/Partners**: Insight Partners (led Series C), Fulcrum Equity Partners (led Series B), Bee Partners (led Seed Round). - **Growth Signals**: - Connects **65,000+ study sites** and **600+ sponsors** across **90+ countries**. - Acquired **VersaTrial** in September 2023. - Active job postings: 8 (as of mid-2026), with a quarterly posting increase of +100%. - Headcount of **199 employees**, with +0.8% monthly growth. - Offices in the USA (HQ) and Belgrade, Serbia. ## Competitive Advantages - **Direct Site Connectivity**: The only eTMF platform built for direct connectivity to study sites for eISF document exchange, enabling true remote monitoring. - **#1 Rated Platform**: Consistently rated as the top platform for research sites to digitize and automate research workflows. - **End-to-End Workflow Automation**: Covers the full trial lifecycle from study start-up and participant enrollment through to close-out, reducing silos and paper-based delays. - **Global Scale & Compliance**: Operates in 90+ countries with strong compliance and audit-readiness features. - **Strong Leadership**: Founders and executive team have deep backgrounds at BCG, Microsoft, and leading healthcare institutions (e.g., Vanderbilt-Ingram Cancer Center). ## Strategic Focus - **AI-Augmented Automation**: Actively hiring for AI Automation Manager, Senior AI Engineer, and AI Product Manager roles, signaling a strong push toward embedding AI into the platform. - **Global Expansion**: Continued growth in international markets (Serbia, UK, Argentina, Nigeria, Bolivia, and more). - **Platform Integration**: Deepening the connection between sponsors, CROs, and sites to create a unified, intelligent trial operations ecosystem. - **Customer Success & Scale**: Investing in customer success, strategic engagement, and professional services to support a growing customer base. ## Why Work Here - **Culture**: Described as a "friendly environment" where managers are encouraging and provide constant feedback. Employees are passionate and hard-working. The company emphasizes making an impact and having fun. - **Remote/Hybrid/Office Policy**: Offers remote work opportunities and flexible work hours. Has a physical HQ in Atlanta and an office in Belgrade, Serbia, with remote workers globally. - **Notable Perks**: - Unlimited Vacation - Remote Work Opportunities & Flexible Work Hours - Exceptional Salary - Equity + 401k Programs - Excellent Health Benefits - Unlimited Snacks + Drinks - Commuter Benefits - Learning and Development Programs - Volunteer Opportunities - Dev Mentorship Program - Women of Florence Mentorship Group - Regular Office Celebrations - **Hiring Process**: Transparent and human-centric — humans review resumes, followed by team chats, a 10-minute virtual presentation, and then an offer. The company explicitly warns against recruitment fraud and does not ask for money or personal financial information. ## Sources 1. [Florence Healthcare Website](https://www.florencehc.com/) 2. [Florence Healthcare Careers Page](https://www.florencehc.com/careers/) 3. [Florence Healthcare LinkedIn](https://www.linkedin.com/company/florence-healthcare) 4. [Florence Healthcare Leadership Team](https://www.florencehc.com/team/) 5. 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