--- title: 'Senior AI Implementation Manager at Posh' canonical: 'https://feeny.ai/job/senior-ai-implementation-manager-posh-united-states-xn92eg3ykwfm' type: 'job' last_seen: '2026-09-13' --- # Senior AI Implementation Manager at Posh - **Company:** Posh - **Location:** United States - **Compensation:** $130k–$150k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-03 - **Last confirmed live:** 2026-09-13 - **Apply:** https://jobs.ashbyhq.com/posh-ai/1f280a5c-3306-43a3-a67a-5395f813a623 ## Job description ## About the Role The Senior AI Implementation Manager leads complex, high-impact client implementations of Posh's conversational AI platform for financial institutions. This role blends strategic project leadership, technical fluency, and stakeholder management to ensure successful, on-time deployments for credit unions and community banks. Senior AI Implementation Managers operate with a high degree of autonomy, driving execution across ambiguous or large-scale projects while setting the bar for quality and process across the team. ## What You’ll Do - Lead large, complex, or high-visibility client implementations end-to-end, defining strategy, sequencing, and execution approach - Anticipate risks early and proactively drive mitigation plans - Ensure alignment across client and internal stakeholders at all levels, serving as a core partner to technical, product, and client success teams - Influence decision-making on implementation approach and tradeoffs, and act as an escalation point for complex challenges - Design and refine solution approaches alongside technical teams, including nuanced configurations and edge cases - Drive efficiency within operating procedures and lead strong test case development prior to customer handoff - Develop and update documentation quality and standards across projects - Ensure implementations meet operational, compliance, and user experience needs specific to banking workflows, and advise clients on best practices - Mentor and support other Implementation Managers - Identify and drive opportunities to improve implementation processes, tooling, and documentation ## What We’re Looking For - PMP certification and/or MBA strongly preferred - Proven experience managing complex, cross-functional, client-facing projects - Strong technical aptitude; comfortable working with APIs, integrations, and system configurations - Experience with conversational AI, IVR, or contact center technology a plus - Prior experience with financial institutions (credit unions, community banks) strongly preferred - Strong ability to influence without authority and drive alignment across teams - Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders - Ability to operate independently in ambiguous, fast-moving environments What Success Looks Like - Complex implementations delivered successfully, on time, and within scope - Strong client relationships and satisfaction throughout the implementation lifecycle - Effective cross-functional collaboration and leadership across internal teams ## About Posh At Posh, we’re revolutionizing the way financial institutions serve their communities. Through innovative AI solutions, we make customer support more accessible, fast, and enjoyable for both callers and staff members. Our AI assistants span digital (web and mobile) and voice (phone) channels, while our internal-facing solutions directly augment staff members’ ability to serve. We believe the most successful AI products are built on a symbiotic relationship between humans and AI; each empowered to put their best foot forward. The bar is low, but the ceiling is high. Come build with us. Posh does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. ## About Posh ## Company Overview - **One-liner**: Posh provides a unified AI platform purpose-built for financial institutions, enabling banks and credit unions to deploy conversational AI agents across voice, digital, and employee workflows. - **Entity Type**: Private (venture-backed, Series B) - **Headquarters**: Boston, Massachusetts, United States - **Founded**: 2018 - **Founders**: Not publicly disclosed in available sources ## Core Business - **Primary industry**: AI for financial services (B2B SaaS) - **Target customers**: Banks, credit unions, and other financial institutions - **Mission**: Accelerating the responsible adoption of AI for financial institutions, helping them serve communities with more accessible, consistent, and personal experiences. ## Products & Services Major offerings (all part of a single agentic AI platform): - **Voice Channel**: AI-powered voice assistant that handles natural, back-and-forth conversations and completes banking tasks via Operating Procedures. - **Digital Channel**: AI assistant for website, mobile app, SMS, and email — provides instant, policy-aligned answers. - **Posh Answers**: AI-powered help center that transforms questions into growth opportunities (qualified leads, deposits, loan applications). - **Posh CoachQA**: Evaluates every contact center conversation against SOPs to catch compliance gaps, prevent fraud, and coach agents. - **Posh Outreach**: Proactive AI agents that reach customers across voice, SMS, email, push, and personalized microsites. - **Knowledge Assistant**: Employee productivity tool that delivers secure, policy-safe answers from a governed knowledge base. - **AI Training Simulator**: Lifelike role-play simulations across voice and chat to train employees. ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: - **Total Funding**: $66.8M (Series B, as of early 2026); earlier reports listed $27.5M in total funding across prior rounds — both cited. [fastaijobs.com](https://www.fastaijobs.com/companies/posh) [linkedin.com](https://www.linkedin.com/company/poshai) - **Customers**: 125+ financial institutions served - **Headcount**: 70+ employees (up ~11% YoY from 68) - **Notable Investors/Partners**: Not publicly disclosed in available search results - **Growth Signals**: - Team growth of +11.1% YoY - Expanding product suite from voice to digital, employee, and proactive outreach agents - Strong compliance posture (SOC2 Type II, CSA STAR Level 1) ## Competitive Advantages - **Purpose-built for financial services**: Deep domain focus on banking compliance, security, and relationship-driven experiences. - **Operating Procedures**: Proprietary reasoning framework that combines LLM flexibility with code-level control, enforcing policies and adapting in real time. - **Ethical AI commitment**: Transparency with cited decisions, fairness, accountability, and data integrity at the core. - **Unified platform**: One partner, one knowledge base, consistent governance across all channels — reduces integration complexity. ## Strategic Focus - Building a full “Agentic AI Workforce” that handles customer-facing and internal workflows. - Scaling proactive outreach and employee productivity tools. - Deepening integrations and network effects across voice, digital, and knowledge products. - Maintaining compliance and security leadership to win trust from regulated financial institutions. ## Why Work Here - **Work model**: Remote-first with an open policy; office located in Boston, MA. - **Culture**: Cross-functional teams, fast shipping, learning from mistakes, diversity of perspectives. - **Perks & benefits**: - Competitive salary and equity grants (employees are owners) - Unlimited PTO - 13 paid holidays - 9 dedicated “growth days” for skill-building - Paid sick time including mental health days - Fully paid parental leave - Professional development stipend - Health & wellness stipend - Medical, dental, vision insurance - Company-managed 401k - **Engineering culture**: Cutting-edge AI technology, cross-functional autonomy, and emphasis on responsible innovation. ## Sources 1. [posh.ai/who-we-are](https://www.posh.ai/who-we-are) 2. [posh.ai/careers](https://www.posh.ai/careers) 3. [posh.ai/](https://www.posh.ai/) 4. [linkedin.com/company/poshai](https://www.linkedin.com/company/poshai) 5. [fastaijobs.com/companies/posh](https://www.fastaijobs.com/companies/posh) ## Other roles at Posh - [People Operations Manager](https://feeny.ai/job/people-operations-manager-posh-boston-awq4h93pfzw9) — Boston, MA - [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-posh-united-states-hjmervt2xejm) — United States - [Support Engineer](https://feeny.ai/job/support-engineer-posh-united-states-8hd6evbp4t21) — United States - [Security Administrator](https://feeny.ai/job/security-administrator-posh-remote-4c9d5gv713h5)