--- title: 'Senior AI Project Manager at ASAPP' canonical: 'https://feeny.ai/job/senior-ai-project-manager-asapp-new-york-29f3wpkmek2y' type: 'job' last_seen: '2026-09-13' --- # Senior AI Project Manager at ASAPP - **Company:** ASAPP - **Location:** New York, NY - **Compensation:** $190k–$200k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-09 - **Last confirmed live:** 2026-09-13 - **Apply:** https://jobs.lever.co/asapp-2/6174fba3-beb9-41ff-a10a-60f01ac0c874 ## Job description At ASAPP, our mission is simple: deliver the best AI-powered customer experience, faster than anyone else. To achieve that, we're guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We're seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it's Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. This role is hybrid, based out of either our New York City or Mountain View office, and candidates should be comfortable coming in two to three days a week. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we'd love to talk. This is more than a job, it's a journey. We are seeking a Senior AI Project Manager to join our Customer Experience organization. In this role you will manage customer-facing software and AI delivery projects from initiation through closure, coordinating across technical and business teams to ensure clear communication, predictable execution, and a high-quality customer experience. You will play a central role in driving delivery discipline across our most strategic enterprise engagements. This is a player-coach role, meaning you are equally comfortable rolling up your sleeves on the work itself as you are mentoring and elevating the people around you. ## What you'll do Manage software and AI delivery projects end to end, ensuring alignment with scope, timelines, and customer expectations across the full project lifecycle. Build and maintain project plans, schedules, and core delivery documentation to support transparency and accountability across teams. Communicate project status, risks, and dependencies clearly to enterprise customers and internal stakeholders, including executive leadership. Coordinate cross-functional teams spanning Solutions Engineering, Product, and Customer Success through each phase of delivery. Support escalation handling with professionalism and timely follow-through, serving as a steady point of contact for customers navigating complex deployments. Contribute to PMO best-practice development and continuous improvement efforts as our delivery organization scales. Adjust project plans proactively in response to changing priorities, customer needs, or evolving product capabilities. ## What you'll need 5+ years managing customer-facing software or SaaS delivery projects, with a track record of successful enterprise-scale engagements Experience delivering projects across Agile, Waterfall, or hybrid methodologies in technical or AI-adjacent environments Strong problem-solving and risk-management abilities, with a bias toward proactive communication over reactive escalation Effective stakeholder engagement skills, with demonstrated ability to operate across both technical and executive audiences A player-coach mindset, with the ability to lead by example, stay close to the work, and develop the people around you PMP certification preferred ## What we'd like to see Experience managing conversational AI, LLM, or NLU delivery projects in a customer-facing context Ability to assess AI use cases at a foundational level and support evaluation of data readiness and model performance considerations Familiarity with prompt engineering concepts, AI governance basics, and guardrails as they relate to enterprise deployments Experience helping customers set realistic expectations across AI and generative AI implementations Comfort identifying and tracking AI-specific risks including data quality issues, model behavior, and hallucination-related considerations Active use of AI tools in daily work for automation, analysis, or documentation Competitive compensation with stock options Comprehensive medical, vision, and dental insurance 401k matching Fitness and wellness stipend Mental well-being benefits Professional learning and development stipend Parental leave, including adoptive and foster parents 3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid ## About ASAPP ## Company Overview - **One-liner**: ASAPP builds AI-native customer experience platforms that automate and augment human agents in large enterprise contact centers. - **Entity Type**: Private (venture-backed; total funding $380M across 6 rounds) - **Headquarters**: New York, New York, United States - **Founded**: 2015 (company timeline); LinkedIn lists 2014 - **Founders**: Gustavo (surname not publicly disclosed in available sources) ## Core Business - **Primary industries**: Customer service technology, enterprise AI, contact center software - **Target customers**: Large enterprises and contact centers (B2B) - **Mission / purpose**: To solve the toughest challenges in customer service with AI, turning the contact center into the foundation of the agentic enterprise. ## Products & Services - **GenerativeAgent®**: A fully capable AI customer service agent that listens, understands, and acts like a top‑tier human agent (launched May 2024). - **ASAPP CXP (Customer Experience Platform)**: Unites CX systems, data, and workflows in one place to serve customers intelligently (launched November 2025). - **AI-native asynchronous messaging platform**: Original product for digital-first customer conversations. - **Voice AI with speech recognition and automated summaries**: Reduces after‑call work. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed. - **Key Metric**: Annual revenue estimated at $82.3M (from LinkedIn company profile); total funding $380M. - **Notable Investors / Partners**: Not named in available sources; 6 funding rounds completed. - **Growth Signals**: Headcount of 217 (-0.2% YoY) per LinkedIn; 389 total employees per Built In. Launched two major new products in 2024‑2025 (GenerativeAgent and CXP). Offices in 4 countries and remote presence in Argentina/Uruguay. ## Competitive Advantages - Long‑running focus on AI for customer service (founded 2014/2015) with early breakthroughs in generative language models for agent assistance. - Deep R&D team that publishes foundational AI research and applies it to complex enterprise interactions. - Only company offering an “AI‑native” platform that unifies data, workflows, and AI agents with human‑in‑the‑loop governance. ## Strategic Focus - Expanding from AI agent assistance to full AI‑powered customer service agents (GenerativeAgent). - Platform consolidation via ASAPP CXP to replace fragmented legacy contact center systems. - Serving the world’s largest and most demanding contact centers. ## Why Work Here - **Culture values**: Customer Driven, Grit, Excellence, Teamwork, Speed, Ownership. - **Work alongside** world‑class researchers, engineers, and operators pushing the boundaries of applied AI. - **Work environment**: Hybrid/remote options; offices in New York, Mountain View, Buenos Aires, Chennai, Bangalore; remote positions in Argentina, Uruguay, and US. - **Perks**: - Full health coverage (medical, vision, dental) for employee and family, plus monthly gym reimbursement. - Daily catered meals or food stipends in offices. - 401(k) with company matching (US employees). - Comprehensive maternity, paternity, and family leave. - Generous vacation policy. - Learning & development programs. ## Sources 1. [ASAPP Company Page](https://www.asapp.com/company) 2. [ASAPP Careers Page](https://www.asapp.com/careers) 3. [ASAPP Open Positions (Lever)](https://jobs.lever.co/asapp-2) 4. [LinkedIn Company Profile](https://www.linkedin.com/company/asappco) 5. 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