---
title: 'Senior AI Specialist (Operations) (x/f/m) at Doctolib'
canonical: 'https://feeny.ai/job/senior-ai-specialist-operations-x-f-m-doctolib-berlin-3sst6s4dtevp'
type: 'job'
last_seen: '2026-09-11'
---

# Senior AI Specialist (Operations) (x/f/m) at Doctolib

- **Company:** [Doctolib](https://feeny.ai/companies/doctolib)
- **Location:** Berlin, Germany
- **Employment:** contract
- **Work type:** hybrid
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/doctolib/1aecfe4b-d7aa-4fd2-9f1f-ec40db90c418

## Job description

Doctolib is looking for you to join us as a Senior AI Specialist (x/f/m) at our Berlin location, starting as soon as possible. Doctolib is becoming an AI-native company. We are redesigning the way we work, workflow by workflow, and are looking for people who will not only support this transformation, but actively build it. As a Senior AI Specialist, you will be the technical builder and AI Ops Owner behind AI-powered productivity for our Operations and Customer Success teams.

You will work in founder and product mode: you will own a workflow end to end, from context and agent design to evaluation, and continuously take it to a higher level of automation. Our ambition is to move away from manual case-by-case work towards workflows that run largely autonomously while maintaining a high quality bar. In this way, you will contribute directly to our mission of improving healthcare for everyone.

## Your Responsibilities

- Redesign workflows rather than simply automating them: You analyze the most critical Operations and Customer Success workflows, break down time-consuming processes that require limited judgment, and transform them through the use of AI agents. You set clear objectives for autonomy and quality, and continuously develop them further.
- Build and operate AI agents as products: You develop and manage agents on platforms such as Dust or Claude. Each agent is deployed to production with a defined baseline and relevant metrics such as benefit, usage, and scalability.
- Knowledge and context management: You deliberately curate the context agents need, from templates to core data. The guiding principle is quality over quantity. You ensure that knowledge sources in Confluence, Drive, or Salesforce are always up to date and well structured.
- Evaluation and quality assurance: You define quality standards and establish evaluation routines to identify and address weaknesses such as hallucinations or prompt drift at an early stage. You continuously optimize prompts through systematic user feedback and A/B testing.
- CRM and data integration: You own the interfaces between CRM systems such as Salesforce and our AI platforms. You automate data flows and work closely with IT to unlock new, valuable data sources for our agents.
- Central interface and enablement: You translate business requirements into technical solutions and bring together stakeholders from Leadership, IT, and Product. You strengthen the team’s AI fluency in the areas of context, agent management, and evaluation.
- Impact and measurement: Rather than inventing new KPIs, you make the success of AI measurable using existing metrics such as time, quality, and cost, and use these insights to guide the next steps in scaling.

## Your Profile

Since production-ready AI workflows and agent technologies are still relatively new, years of market experience are rare. We therefore deliberately prioritize potential over years of experience alone. What matters to us is your ability to learn quickly, your strong product mindset, and your judgment. If you are passionate about this field and bring the necessary skills, we would be delighted to hear from you, even if your profile does not perfectly cover every single aspect. What Really Matters to Us, Regardless of the Specific Tool:

- Learning speed and a production mindset: You have taught yourself a new technical field from scratch and built something real that people actually used. You can describe precisely what went wrong, such as hallucinations, prompt drift, outdated data, or costs, and how you solved it.
- An instinct for evaluation: You do not rely on something merely “looking good”. You define a quality bar and measure against it. For you, automation and quality go hand in hand.
- Ownership and communication: You take ownership of a problem end to end, prioritize rigorously, feel comfortable with ambiguity, and make technical topics understandable to non-technical stakeholders.
- Technical and data understanding: You can read and adapt scripts, understand APIs, webhooks, and automation tools such as Make, n8n, and Zapier, and know how CRM data, ideally Salesforce data, flows into AI systems.
- Strong communication skills: You have a confident command of English and can operate at the highest level in our international environment. German at B1 level is sufficient.

We Are Particularly Interested in:

- Expertise with agent platforms: You have practical experience with systems such as Dust, Claude, or LangChain. Since tools evolve quickly, we primarily rely on your process understanding and evaluation skills as a sustainable foundation.
- Technical depth and data fluency: You are proficient in languages such as Python or JavaScript and can confidently navigate Salesforce architectures or BI environments such as Tableau and Metabase to manage data flows effectively.
- Operations experience: You have solid experience working with scaled Customer Success or Operations teams and understand their specific dynamics.

## What We Offer

- A Germany-wide public transport pass sponsored by Doctolib if you work from the office or in hybrid mode
- Company-sponsored health insurance with excellent additional benefits
- 28 days of paid vacation, plus one additional day for every full calendar year of employment, up to a maximum of 30 days
- Participation in Doctolib’s long-term employee equity program, DoctoGrowth
- The opportunity to work from abroad for up to 10 days per year
- An occupational pension scheme with an employer contribution of 40%, or 15% during the probationary period
- The Doctolib Parent Care Program, which includes one additional month of parental leave and much more
- Free mental health and coaching sessions through an external partner
- In addition to healthy snacks and a regular breakfast buffet, we offer meal vouchers
- A subsidized sports program with our partner Urban Sports Club
- For caregivers and employees with disabilities, we offer support that includes more flexible working hours, additional leave for medical reasons, and psychological support

The Interview Process

- Interview with Talent
- Hiring Manager interview
- On-site case study
- Final interview with VP
- Reference checks
- Offer

Job Details

- Permanent position
- Full-time
- Location: Berlin
- Start date: July
- Hybrid, 2 days working from home per week

Our vision is to improve the health of everyone. This is also reflected in our recruitment process. We evaluate applications exclusively on the basis of qualifications and motivation. We do not tolerate discrimination. The more diverse our team and ideas are, the more our product can contribute to improving the health of our users. That is why we invite you to apply, regardless of gender, religion, age, sexual orientation, ethnic origin, or disability.

To ensure equal opportunities, you may omit information such as photos, age, and similar details from your application. Please let us know what accommodations we can make to support you in the best possible way. We look forward to digitalizing healthcare together with you!

All information provided will be processed by Doctolib for application management purposes. For details on data processing, please click [here](https://doctolib.legal/B2C-Privacy-Policy-Career-DE). If you have any questions or would like to exercise your rights, please contact hr.dataprivacy(at)[doctolib.com](http://doctolib.com/).

## #LI-MZ1

## #LI-MZ1

## About Doctolib

## Company Overview
- **One-liner**: Doctolib builds digital healthcare solutions for health professionals and patients, including appointment booking, telemedicine, EHR, and AI-powered clinical assistants.
- **Entity Type**: Private (Series E; $816M total funding)
- **Headquarters**: Levallois‑Perret, France
- **Founded**: 2013
- **Founders**: Not publicly listed (the company was founded by a team including Stanislas Niox‑Chateau, but the profile attributes it to a founding group; official sources do not emphasise individual founder names – likely Roman Schué, Stanislas Niox‑Chateau, and others)

## Core Business
- **Primary industry**: Healthcare Technology / Healthtech
- **Target customers**: B2B (healthcare professionals, hospitals, clinics) and B2C (patients); primary markets in France, Germany, Italy, and the Netherlands
- **Mission/purpose**: “Build together the healthcare we all dream of” – a purpose‑driven company (société à mission) with seven social objectives including improving care teams’ quality of life, facilitating access to care, and developing prevention.

## Products & Services
- **Appointment Booking & Calendar Management**: 24/7 online booking, waitlist, reminders, delays, and calendar optimisation. Used by 420,000+ health professionals and 90M+ patients.
- **Clinical & Financial Suite (EHR)**: Electronic health records, document management, secure messaging, prescribing, billing engine, and insurance processing. Includes “Doctolib Médecin” for GPs and “Doctolib Kiné” for physiotherapists.
- **AI Assistants**:  
  - *AI Consultation Assistant*: Real‑time structured transcription and documentation (supported 5M consultations).  
  - *AI Phone Assistant*: Handles booking and patient messaging 24/7.  
  - *AI Health Assistant* (in Health Companion): Answers health questions, provides coaching, and guides care journeys.
- **Health Companion**: Patient app for prevention campaigns, early detection, personalised guidance, video consultations, and care‑journey tracking.
- **Practice Efficiency & Patient Acquisition**: Tools for patient base management, recalls/notifications, practice analytics, CRM integrations, and marketing visibility.
- **Cooperative Care (Siilo)**: Secure messaging, case management, and referral platform enabling care coordination across professionals (merger with Siilo in 2023).
- **Financial Solutions**: Simplifies complex billing and insurance workflows for healthcare professionals.
- **Tailor‑made Service & Advisory**: Custom support and advisory for healthcare institutions.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company; total funding $816M)
- **Key Metric**: Annual Revenue ~€257.6M (most recent available). Total funding $816M (Series E of $170.3M led by General Atlantic in March 2019, with prior rounds from Accel, Eurazeo, Bpifrance, etc.)
- **Notable Investors/Partners**: General Atlantic, Accel, Eurazeo, Bpifrance, and others. Partners include public hospitals (AP‑HP) and the French government (vaccination campaign support).
- **Growth Signals**:  
  - 90M+ patients and 420,000+ health professionals across Europe.  
  - 2,900+ employees (up from 2,618 reported earlier).  
  - Tech & Product team of 900+ engineers.  
  - 15M online appointments booked per month in France alone, half outside office hours.  
  - B Corp certification (goal achieved by 2024).  
  - Expansion into Italy (2021) and Netherlands (via Siilo merger 2023).  
  - AI adoption: AI Consultation Assistant supporting 5M consultations.

## Competitive Advantages
- **Deep Healthcare Specialisation**: Over a decade of domain expertise; solutions meet highest clinical standards (ISO 27001, HDS certified).
- **Localised Approach**: Products adapted to each country’s regulations, languages, and specialties while maintaining a unified platform.
- **Ecosystem Lock‑in**: Integrated suite covering scheduling, EHR, billing, telemedicine, AI, and care coordination – creating a one‑stop shop for professionals.
- **Scale & Network Effects**: Large patient base (80–90M) drives adoption by professionals, which in turn attracts more patients.
- **AI‑First Innovation**: Research lab partnered with top tech and clinical institutions; deploying AI for documentation, decision support, and patient engagement.
- **Purpose & Trust**: Certified B Corp and French “société à mission” with annual independent audits, reinforcing trust with users and regulators.

## Strategic Focus
- **AI‐Powered Efficiency**: Scaling AI assistants to reduce administrative burden (targeting 4.5 hours saved per week per GP).  
- **International Expansion**: Deepening footprint in Germany, Italy, and the Netherlands while maintaining leadership in France.  
- **Real‑World Impact**: Focus on prevention, early detection, and continuous care (Health Companion).  
- **Platform Consolidation**: Integrating care cooperation (Siilo) and financial solutions to create a seamless end‑to‑end experience.  
- **Talent & Culture**: Growing tech team, investing in AI research, and reinforcing mission‑driven culture to attract top engineering and product talent.

## Why Work Here
- **Purpose & Mission**: B Corp certified, purpose‑driven company with a clear social impact (improving healthcare access and quality of life for care teams).  
- **Tech Scale & Challenge**: Build platform used by millions, work with 900+ tech peers on cloud‑native (AWS), mobile, AI, and security at scale.  
- **Learning & Development**: Doctolib Academy for onboarding; continuous training in AI tools, soft skills, and leadership; transparent internal mobility.  
- **Benefits**:  
  - Health insurance 100% paid for you and children.  
  - 25 vacation days + up to 14 RTT days/year.  
  - Parent Care Program: one additional month of leave beyond legal parental leave.  
  - Free mental health coaching via Moka.care.  
  - Gym (on‑site in Paris) with group classes.  
  - Flexible workplace: hybrid or office‑based; work from EU/UK up to 10 days/year.  
  - Subsidised sports/creative class membership.  
  - Lunch vouchers (Swile card).  
  - Solidarity Days (2 days/year for health charities).  
- **Work Environment**: Transparent internal mobility, support for new managers, diversity & inclusion initiatives, and a strong emphasis on collaboration with healthcare professionals.  
- **Locations**: Paris, Nantes, Berlin, Milan, Amsterdam, and other EU cities.

## Sources
1. [careers.doctolib.com](https://careers.doctolib.com/) – Careers page with benefits, culture, and product descriptions.
2. [linkedin.com/company/doctolib](https://www.linkedin.com/company/doctolib) – Company details, financials, workforce, and reviews.
3. [careers.doctolib.com/tech-doctolib/](https://careers.doctolib.com/tech-doctolib/) – Tech team overview, AI and product details.
4. [media.doctolib.com](https://media.doctolib.com/image/upload/mkg/file/impact_report_en_digital.pdf) – 2024 Impact Report with detailed mission, impact metrics, and business model.

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