---
title: 'Senior Amazon Connect Engineer (Conversational AI) at Oowlish Technology'
canonical: 'https://feeny.ai/job/senior-amazon-connect-engineer-conversational-ai-oowlish-technology-mexico-city-1bw4hmke3kgw'
type: 'job'
last_seen: '2026-09-12'
---

# Senior Amazon Connect Engineer (Conversational AI) at Oowlish Technology

- **Company:** Oowlish Technology
- **Location:** Mexico City, Mexico
- **Work type:** remote
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/oowlish/4f805246-8df1-468d-9ba9-fa1dd205e0dc

## Job description

Join Our Team

Oowlish, one of Latin America's rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team.

As a valued member of Oowlish, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Our commitment to creating a nurturing work environment is recognized by our certification as a Great Place to Work, where you will have opportunities for professional development, growth, and a chance to make a significant international impact.

We offer the convenience of remote work, allowing you to craft a work-life balance that suits your personal and professional needs. We're looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence.

## About the Role

We are looking for an experienced Senior Amazon Connect Engineer to build enterprise-scale contact center and conversational AI solutions using Amazon Connect, AWS serverless technologies, and Generative AI. This is a highly hands-on engineering role where you'll build contact flows, AI agents, serverless integrations, and custom agent experiences while helping modernize large-scale customer service platforms. You'll work across Amazon Connect, Amazon Bedrock, conversational AI, full-stack development, and cloud-native architectures. The ideal candidate combines deep experience with Amazon Connect or enterprise CCaaS with strong software engineering fundamentals and hands-on experience building AI-powered conversational experiences. You'll also work directly with customer engineering teams, contributing to technical decisions, implementations, production releases, and knowledge transfer.

Key Responsibilities:

- Design and build enterprise contact center solutions using Amazon Connect.
- Develop and maintain contact flows, routing strategies, Customer Profiles, Cases, Tasks, and other Amazon Connect capabilities.
- Build AI-powered self-service and conversational experiences using Amazon Connect AI capabilities and Amazon Bedrock.
- Develop AI agents with tool-calling integrations, business workflows, authentication flows, and appropriate guardrails.
- Implement conversational AI behaviors including escalation to human agents, fallback handling, and error recovery.
- Develop backend integrations using AWS Lambda and serverless AWS services.
- Build serverless and event-driven solutions using technologies such as EventBridge, Step Functions, SQS/SNS, DynamoDB, and Kinesis.
- Develop custom agent and administrative experiences using React and Amazon Connect Streams API.
- Integrate contact center solutions with CRM and enterprise platforms.
- Build Infrastructure as Code using AWS CDK and/or Terraform.
- Develop and maintain CI/CD pipelines and automated testing.
- Implement monitoring, observability, and alerting for production contact center and AI workloads.
- Troubleshoot complex production issues across voice, chat, backend services, and AI agents.
- Support migrations from legacy contact center platforms to modern cloud-based solutions.

Requirements:

- 7+ years of hands-on software engineering experience.
- 2+ years building enterprise-scale solutions with Amazon Connect or comparable Contact Center as a Service (CCaaS) platforms.
- Strong hands-on experience developing modern cloud applications using AWS.
- Experience building conversational AI or Generative AI solutions.
- Strong TypeScript/Node.js and Python development experience.
- Production React development experience.
- Strong AWS serverless engineering experience.
- Experience with Infrastructure as Code.
- Experience deploying and supporting production systems.
- Strong customer-facing communication skills.
- Strong written and verbal English communication skills.

Must Have:

- Strong Amazon Connect experience, including:
- Contact Flows
- Routing
- Customer Profiles
- Cases and Tasks
- Contact Lens
- Streams API
- Experience building Conversational AI solutions.
- Hands-on experience with LLM-based development.
- Experience with Amazon Bedrock, Amazon Q in Connect, or equivalent Generative AI technologies.
- Experience with Prompt Engineering.
- Experience implementing AI tool calling and external API integrations.
- Strong TypeScript/Node.js development experience.
- Strong Python development experience.
- Production experience with React.
- Strong AWS serverless experience, including technologies such as:
- AWS Lambda
- EventBridge
- API Gateway
- DynamoDB
- Step Functions
- Infrastructure-as-Code experience with AWS CDK or Terraform.
- Experience building and supporting production systems.
- Experience with automated testing and CI/CD.
- Experience implementing monitoring and observability.

Nice to Have:

- Amazon Lex experience.
- Experience with multi-agent AI architectures.
- Experience implementing AI guardrails and hallucination mitigation.
- AI observability experience, including latency, trace, token, and cost analysis.
- Amazon Connect Contact Lens experience.
- Amazon Connect Workforce Management (WFM) experience.
- Contact center analytics experience.
- Experience with AWS Glue, Lake Formation, Athena, or QuickSight.
- Experience migrating from legacy contact center platforms such as:
- Avaya
- Genesys
- Cisco
- Oracle
- Salesforce
- Experience with CRM integrations, including Salesforce or ServiceNow.
- Experience with contact center operations and metrics such as AHT, CSAT, SLA/TAT, and containment.
- Experience with accessibility standards such as WCAG 2.1 AA or Section 508.
- Experience working in regulated environments such as healthcare, financial services, or government.
- AWS certifications.

Benefits & Perks:

Home office; Competitive compensation based on experience; Career plans to allow for extensive growth in the company; International Projects; Oowlish English Program (Technical and Conversational); Oowlish Fitness with Total Pass; Games and Competitions;

You can also apply here:

Website: https://www.oowlish.com/work-with-us/ LinkedIn: https://www.linkedin.com/company/oowlish/jobs/ Instagram: https://www.instagram.com/oowlishtechnology/

## About Oowlish Technology

## Company Overview
- **One-liner**: Nearshore innovation partner that connects US and European companies with senior Latin American engineering talent, offering end-to-end software development, AI transformation, and venture building.
- **Entity Type**: Private (bootstrapped; also runs a venture-building arm, Oowlish Ventures)
- **Headquarters**: Remote-first; registered in the United Kingdom; primary operational office in Fortaleza, Brazil
- **Founded**: 2017
- **Founders**: Dave Martin and Fernando Pascua

## Core Business
- Primary industry/industries: IT Services and IT Consulting; Software Development; AI and Digital Transformation; E-commerce (Shopify Plus)
- Target customers: B2B — startups, scale-ups, and enterprises in the US and Europe, spanning pet care, fintech, healthcare, edtech, and e-commerce verticals
- Mission or purpose statement: "To help every company innovate and build for the future by finding, training, and keeping tech and digital talent from developing countries."

## Products & Services
- **Talent Solutions**: Staff augmentation and dedicated squads with access to 200k+ pre-screened engineers, time-zone aligned with the US, AI-augmented workflows. [oowlish.com](https://www.oowlish.com/)
- **Product Development**: End-to-end software engineering from discovery to launch, using AI-powered workflows. [oowlish.com](https://www.oowlish.com/)
- **AI Transformation**: Design, build, and deploy AI agents for efficiency, automation, and decision-making — covering strategy, architecture, and deployment. [oowlish.com](https://www.oowlish.com/)
- **Venture Building (Oowlish Ventures)**: Co-create, invest in, and scale startups alongside entrepreneurs; 15+ companies co-built or invested, 3 exits, 4.75× blended MoIC. [oowlish.com](https://www.oowlish.com/)
- **E-Commerce / Shopify**: Custom Shopify Plus and headless commerce experiences including CRO, SEO, UX/UI, Paid Media. [oowlish.com](https://www.oowlish.com/)
- **Product Design**: Discovery, UX/UI, research, design systems with conversion focus and usability testing. [oowlish.com](https://www.oowlish.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual revenue not publicly available; headcount of 69 employees (+21.2% YoY) as of 2026-09-06 [linkedin.com](https://linkedin.com/company/oowlish)
- **Notable Investors/Partners**: Petco (enterprise digital transformation, Shopify Plus), Murad (global skincare commerce), Thriveworks (mental healthcare), Kiwoko (European pet retail), A Global EdTech Publisher (generative AI platform), AEDIT, ExtractAlpha, Finequities, Octane, and others [oowlish.com](https://www.oowlish.com/)
- **Growth Signals**: 211,045 LinkedIn followers (+25.1% yearly); workforce distributed across 16 countries (primarily Brazil, Ecuador, El Salvador, Dominican Republic, Portugal); Great Place to Work® certified; active hiring for 122+ open positions as of Sept 2026 [linkedin.com](https://linkedin.com/company/oowlish), [jobs.lever.co](https://jobs.lever.co/oowlish)

## Competitive Advantages
- **Strategic Nearshore Presence**: Time-zone alignment with the US and talent concentrated in Latin America, enabling cost-effective, culturally aligned collaboration.
- **AI-Native Delivery**: AI-augmented engineering workflows embedded throughout the delivery process.
- **Operator DNA**: Founders are serial entrepreneurs who previously built and sold PetCoach to Petco, giving them real experience in building and scaling tech companies.
- **Long-Term Partnership Model**: Positions itself as a team extension, not a vendor — reflected in multi-year relationships with clients like Petco.
- **Certified Culture**: Great Place to Work® certification with an employer rating of 4.6/5.0 across 75 reviews (Work-Life 4.7, Compensation 4.3, Culture 4.8, Career 4.2). [linkedin.com](https://linkedin.com/company/oowlish)

## Strategic Focus
- **Scaling Venture Building**: Oowlish Ventures continues to invest in and co-build startups, aiming to replicate past exits and generate high multiples.
- **Deepening AI Capabilities**: Emphasizing AI agents and transformation services as a core differentiator for clients.
- **Expanding LATAM Talent Pool**: Continued investment in training and retaining senior engineers from developing countries to meet growing demand from US and European clients.
- **Enterprise Shopify Domination**: Capitalizing on strong testimonials from large retailers (Petco, Murad) to win more enterprise e-commerce projects.

## Why Work Here
- **Culture**: Certified Great Place to Work®; described as “people-first,” collaborative, and “geek” with a “family spirit.” Emphasis on open communication, social responsibility, and diversity. [remotefirstjobs.com](https://remotefirstjobs.com/companies/oowlish)
- **Remote/Hybrid Policy**: Remote-first company; team members work from home across 16+ countries in Latin America. Main office in Fortaleza, Brazil offers amenities like pool, volleyball court, yoga classes. Flexible hours and home office options. [remotefirstjobs.com](https://remotefirstjobs.com/companies/oowlish)
- **Compensation & Benefits**: Competitive salaries based on experience, potential stock options, international project exposure, Oowlish English Program (technical and conversational), Total Pass fitness benefit, career growth plans, games and competitions. [remotefirstjobs.com](https://remotefirstjobs.com/companies/oowlish)
- **Engineering Culture**: AI-augmented workflows, modern tech stack (AWS, React, Python, .NET, Node.js, Shopify, LLMs, Bedrock, Kubernetes, etc.); opportunity to work on challenging enterprise-scale projects and early-stage ventures. [oowlish.com](https://www.oowlish.com/)
- **Growth Trajectory**: Rapid headcount growth (+21% YoY) and high demand for roles like Senior AI Solutions Engineer, Product Manager, Full Stack Engineers, and Shopify Growth Lead. [jobs.lever.co](https://jobs.lever.co/oowlish)

## Sources
1. [oowlish.com](https://www.oowlish.com/)
2. [linkedin.com](https://linkedin.com/company/oowlish)
3. [jobs.lever.co](https://jobs.lever.co/oowlish)
4. [remotefirstjobs.com](https://remotefirstjobs.com/companies/oowlish)
5. [datanyze.com](https://www.datanyze.com/companies/oowlish/546970780)

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