---
title: 'Senior Application Support Analyst at InvGate'
canonical: 'https://feeny.ai/job/senior-application-support-analyst-invgate-india-s2p0nzhft876'
type: 'job'
last_seen: '2026-09-11'
---

# Senior Application Support Analyst at InvGate

- **Company:** InvGate
- **Location:** India
- **Posted:** 2026-05-28
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/invgate/jobs/8549642002

## Job description

InvGate is a growing SaaS company focused on IT Asset Management (ITAM) and IT Service Management (ITSM), helping more than 1,600 organizations across 60+ countries streamline their IT operations and service delivery.

To support our continuous growth, we are looking for an Application Support Analyst to join our team. This is a client-facing role focused on helping partners and customers get the most out of our platform by solving complex functional and technical challenges. You’ll work closely with IT administrators and enterprise customers troubleshooting integrations, authentication flows, automation workflows, APIs, and platform behavior.

Some of the role’s responsibilities include:

- Advanced Troubleshooting: Act as the primary technical point of contact for external clients, diagnosing and resolving complex application issues.
- Technical Consulting: Guide clients on best practices for platform integration, workflow optimization, and advanced feature usage.
- Cross-functional Collaboration: Work closely with the Development and Customer Success teams to resolve client requests and improve the product.

You might be a great fit if you:

- Are fluent in English and have excellent written and verbal communication skills (at least a C1 level is required).
- Enjoy working with clients and providing top-level support.
- Have 3+ years of experience supporting SaaS or complex enterprise applications for external users.
- Have strong communication and troubleshooting skills.
- Enjoy digging into application logic and logs to understand the “why” behind an issue.
- Have a passion for learning new technologies and products quickly, adapting to a fast-paced and evolving technical environment.
- Are willing and able to work with overlap to EMEA/APAC business hours, with shifts typically starting around 6am IST.

It’s a big plus if you have experience with:

- Directory Services: Knowledge of Active Directory and LDAP for user authentication and management.
- Environments: Familiarity with Windows and Linux operating systems and experience working within virtualized environments.
- Web Servers & Networking: Administration of Apache and a solid understanding of network connectivity and protocols.
- APIs: Familiarity with RESTful APIs and tools like Insomnia, Postman, or cURL to test endpoints, analyze responses, and diagnose integration issues.
- Databases: Ability to write and execute SQL queries to perform data analysis required for the troubleshooting process.

## About InvGate

## Company Overview
- **One-liner**: InvGate provides a unified IT management platform that combines service management and asset management to help organizations streamline IT operations and optimize spend.
- **Entity Type**: Private (Growth Stage)
- **Headquarters**: Buenos Aires, Argentina
- **Founded**: 2008
- **Founders**: Ariel Gesto

## Core Business
- **Primary industry/industries**: IT Service Management (ITSM), IT Asset Management (ITAM), Enterprise Software
- **Target customers**: B2B, mid-market to enterprise organizations across industries like banking, aerospace, healthcare, retail, and education; clients in over 70 countries include NASA, KPMG, PwC, Motorola, Allianz, and the United States Army.
- **Mission statement**: “To help our customers help their customers through capabilities designed to optimize IT service delivery and support.” The company also states its purpose as “finding simple solutions to complex problems” and “revolutionizing the enterprise management software industry by showing that simplicity and functionality can go together.”

## Products & Services
- **InvGate Service Management**: An ITSM platform (System of Execution) that orchestrates end-to-end processes, automates workflows, and enables continuous improvement. It is recognized as a 2025 Gartner Peer Insights Customers’ Choice. Includes a no-code workflow builder and a Virtual Service Agent (AI chatbot).
- **InvGate Asset Management**: An ITAM platform (System of Intelligence) that provides visibility and governance over an organization’s digital footprint, automating every stage of the asset lifecycle. Originally built as the company’s first product.
- **AI Hub**: A set of AI-powered capabilities embedded across both platforms to help teams resolve issues faster and work smarter.

## Market Standing
- **Valuation/Market Cap**: Not disclosed.
- **Key Metric**: Raised **$35 million** in a growth round led by Riverwood Capital (reported by TechCrunch). The company has **1,400+ clients** in **70+ countries**.
- **Notable Investors/Partners**: Riverwood Capital (lead investor in the growth round). Notable customers include NASA, KPMG, PwC, Motorola, Allianz, Collins Aerospace, and the United States Army.
- **Growth Signals**: Named a 2025 Gartner Peer Insights Customers’ Choice for ITSM platforms based entirely on real customer feedback. Reports a 4.8/5 satisfaction rating and a 94% recommend rate on Gartner Peer Insights. Over 213 total employees according to Built In.

## Competitive Advantages
- **Simple by design**: An explicit philosophy of making enterprise software intuitive and user-friendly, competing against legacy systems that are often described as “unhandy and overpriced.”
- **Flexible deployment**: Offers both SaaS and on-premise delivery models.
- **Clear pricing**: Stated as having no hidden fees and transparent, upfront pricing.
- **Easy migration**: Provides dedicated team support for transitioning customers from other platforms.
- **High customer satisfaction**: Strong peer reviews and a high recommendation rate.

## Strategic Focus
- **AI enablement**: Putting AI at the service of teams to resolve issues faster and more efficiently.
- **Unified platform**: Driving integration between Service Management and Asset Management to create a “stronger foundation for smarter, more connected organizations.”
- **Global expansion**: Serving customers in over 70 countries and continuing to build presence across industries.

## Why Work Here
- **Culture**: Described as a “fast growing SaaS company” where employees are encouraged to “think BIG.” The company states its culture is about “limitless growth, continuous learning, equality, and creativity.”
- **Work Policy**: Hybrid and remote work options. Offices are located in Buenos Aires, Argentina (HQ) and San Francisco, USA. Employees in the Buenos Aires area work from the office a few times a week. Remote work is available for people outside the AMBA region. Some roles (e.g., Sales Manager in Argentina) are listed as remote, while others (e.g., UX Designer in Buenos Aires) are in-office.
- **Perks**: Top-tier healthcare package for employee and family, competitive salary with periodic revisions, language classes (English), technical training (Python, Big Data, Databases), fixed monthly credit on a digital wallet for food, barbecues, summer beach houses, and extended licenses.
- **Engineering Culture**: Listed engineering roles include Software Engineer (Full Stack, Python/Django), DBA, and Bilingual Application Support. The company values talent from around the world and emphasizes a collaborative hiring process.

## Sources
1. [invgate.com](https://invgate.com/)
2. [invgate.com/about-us](https://invgate.com/about-us)
3. [job-boards.greenhouse.io/invgate](http://job-boards.greenhouse.io/invgate)
4. [invgate.com/careers](https://invgate.com/careers)
5. [builtin.com/company/invgate](https://builtin.com/company/invgate)

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