--- title: 'Senior Associate, Account Management at Flexport' canonical: 'https://feeny.ai/job/senior-associate-account-management-flexport-shanghai-m7zchhz16zgm' type: 'job' last_seen: '2026-09-09' --- # Senior Associate, Account Management at Flexport - **Company:** Flexport - **Location:** Shanghai, China - **Posted:** 2026-06-22 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.greenhouse.io/flexport/jobs/8020312 ## Job description About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: As a member of the Account Management team, your mission will be to proactively grow our client relationships by building and implementing solutions to their critical supply chain challenges. This is the golden opportunity to help expand our business in Asia. You will also support our share of wallet expansion with existing clients while helping to define new targets in the Asia Pacific region. You will: - Develop and launch new solutions that meet the needs of the largest and most complex global Freight Forwarding clients - Focus on accelerating the growth of all services across the Flexport Portfolio including Air, Ocean, Trade Advisory, Customs, PO Management - Partner with the destination team in the US and Europe to identify expansion opportunities with our existing accounts in order to grow Flexport’s share of wallet. - Work cross-functionally – across Supply Chain Operations, Procurement, Account Solutions, ProServe, Implementation, Legal, Industry SMEs, and Trade and Financial Services teams – to develop and execute on the client strategies in a deliberate way that maximizes the outcomes. - You will create alignment of executive level customer contacts and maintain relationships with critical stakeholders at some of the world’s largest brands - You will stay up-to-date on the latest industry and supply chain developments, so that you can proactively educate and support your clients through change. You should have: - An entrepreneurial mindset with a strong track record of successfully delivering innovation and driving results - Experience working with complicated global team matrices and drive desirable solutions and results - Experience building client relationships globally and leveraging those relationships to grow the business partnership - Passionate about achieving team success; able to inspire and motivate the team. - Can-do, roll-up-the-sleeves, results-oriented approach; accessible and approachable. - Strategic thinker and disciplined planner; able to operationalize strategic plans; well organized. - Excellent presenter and communicator on all channels (written, verbal, phone, media) - Exceptional negotiation and problem-solving skills - Cognizant of business cultural differences and norms across the globe; able to adapt style and approach to local business cultures. - Highly collaborative; track record of building strong internal and external relationships. - High integrity and ethics; style and behavior align with Flexport’s values - A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry. Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at [www.flexport.com/privacy](http://www.flexport.com/privacy) for additional information. ## About Flexport ## Company Overview - **One-liner**: Flexport is a technology-driven freight forwarding and supply chain platform that uses AI to coordinate global logistics from factory to customer door. - **Entity Type**: Private (Series E) - **Headquarters**: San Francisco, California, USA - **Founded**: 2013 - **Founders**: Ryan Petersen ## Core Business - **Primary industry**: Logistics, Supply Chain Technology, Freight Forwarding - **Target customers**: B2B — enterprise and SMB businesses that import/export goods globally across industries - **Mission or purpose statement**: "To make global trade so easy there will be more of it." ## Products & Services - **Ocean & Air Freight**: Full-service ocean and air freight solutions with SKU-level visibility, real-time tracking, and cost management. - **Customs Brokerage**: Licensed customs brokers using AI to review 100% of entries before submission, achieving a compliance error rate 10x better than next best in class. - **Booking Management**: Platform to manage ocean contracts and bookings, track real-time performance, and optimize allocation strategies. - **Buyer’s Consolidation**: Service to maximize container utilization by grouping multiple suppliers into one container, reducing freight and labor costs. - **Supply Chain AI Platform**: AI-driven decision-making platform that automates processes, reduces freight spend by 10% or more, and deploys large language models and AI agents for real-world logistics optimization. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: 2.9x net revenue growth since 2024; serves more than 13,000 customers across 147 countries - **Notable Investors/Partners**: Ryan Petersen (Founder & CEO); major investors include Founders Fund, SoftBank Vision Fund, and others (specific lead investors not fully detailed in provided sources) - **Growth Signals**: Rapid AI deployment in logistics; 400+ software engineers focused on AI; net revenue growth of 2.9x since 2024; expanding global presence with offices worldwide ## Competitive Advantages - **Real-world AI deployment**: Unlike many supply chain AI startups, Flexport is deeply embedded in actual operations of moving cargo by ocean, air, truck, and rail, with proprietary data and integrations. - **Scale and trust**: 13,000+ customers and integration with enterprise systems, logistics service providers, and governments. - **Customs compliance**: AI auditor reviews 100% of entries, achieving 10x better error rate than next best in class. - **End-to-end platform**: Single platform covering freight, customs, booking, and consolidation, reducing silos and complexity. - **Data ontology**: Proprietary data ontology for global logistics, enabling powerful AI models. ## Strategic Focus - **AI-driven autonomous supply chain**: Building AI agents to create an autonomous supply chain, deploying the latest foundational AI models on top of proprietary data and integrations. - **Customer obsession**: Prioritizing customer success and hard cost savings (e.g., 10%+ reduction in freight spend). - **Global expansion**: Operating across continents and time zones, with offices in multiple global locations. - **Talent development**: Aiming to hire 80% of manager and above roles from within, developing early-career talent into leaders. ## Why Work Here - **Meritocracy**: Compensation and advancement based on value created, with rapid growth opportunities for smart, hardworking people. Many leaders started on the ground floor. - **Learning environment**: Described as "the best company to learn about how the world works" — logistics underlies the global economy. Employees speak over 70 languages. - **Cutting-edge technology**: 400+ software engineers deploying latest AI models in real-world logistics; roles include Senior Software Engineer: Applied AI, Autonomous Freight Systems, and Data Infrastructure. - **Culture**: Values include "Win as a Team," "Empower the Client," "Play the Long Game," "Act Like an Entrepreneur," and "Simplify." Recognized as a Great Place to Work. - **Global and remote-friendly**: 125 open positions across Engineering, Operations, Sales, Customs, and more, with offices worldwide and remote options. - **Impact**: Working on the $8.6T global logistics market — "the single largest opportunity to apply AI anywhere in the world." ## Sources 1. [flexport.com](https://www.flexport.com/company/careers/) 2. [flexport.com](https://www.flexport.com/) 3. [flexport.com](https://www.flexport.com/company/about-us/) 4. [flexport.com](https://www.flexport.com/careers/jobs/) 5. [flexport.com](https://www.flexport.com/careers/jobs/?gh_src=c0d6caef1) ## Other roles at Flexport - [Sales Manager](https://feeny.ai/job/sales-manager-flexport-shenzhen-14dfjdstfdd1) — Shenzhen, China - [Sales Executive](https://feeny.ai/job/sales-executive-flexport-melbourne-zk1612gv70qx) — Melbourne, Australia - [Account Manager](https://feeny.ai/job/account-manager-flexport-melbourne-qtjcw94sandh) — Melbourne, Australia - [Global Operations Specialist](https://feeny.ai/job/global-operations-specialist-flexport-los-angeles-california-8nxzgbn2wnbh) — Los Angeles California, United States - [Sales Manager](https://feeny.ai/job/sales-manager-flexport-shanghai-ft26s28a0xk2) — Shanghai, China - [Global Operations Associate](https://feeny.ai/job/global-operations-associate-flexport-dallas-texas-5hz24q9ffn0d) — Dallas Texas, United States - [Area Manager](https://feeny.ai/job/area-manager-flexport-chicago-7a3aye647txj) — Chicago, IL - [Rotational Development Program](https://feeny.ai/job/rotational-development-program-flexport-chicago-illinois-eexct2q6sv1t) — Chicago Illinois, United States - [Onsite Customer Service Manager, Fulfillment](https://feeny.ai/job/onsite-customer-service-manager-fulfillment-flexport-dallas-1324ybx6g7x2) — Dallas, TX / San Bernardino, CA - [Market Performance Associate - Ocean Gateway](https://feeny.ai/job/market-performance-associate-ocean-gateway-flexport-guadalajara-dwmvew96ajkf) — Guadalajara, Mexico