--- title: 'Senior Associate, AI Consultant (Vancouver) at Glia' canonical: 'https://feeny.ai/job/senior-associate-ai-consultant-vancouver-glia-vancouver-y56gtbaydpew' type: 'job' last_seen: '2026-09-12' --- # Senior Associate, AI Consultant (Vancouver) at Glia - **Company:** Glia - **Location:** Vancouver, Canada - **Employment:** full-time - **Posted:** 2026-08-20 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.ashbyhq.com/glia/b2e9db2c-643c-4642-abd7-f71f824fb0f4 ## Job description ## About Glia Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at [glia.com](http://glia.com). About the Role: Glia is revolutionizing Customer Service through AI, and we're looking for AI evangelists to join our team. This role combines AI expertise with strategic consulting to help organizations successfully integrate and maximize their AI investments. This role offers the opportunity to shape the future of AI implementation across various industries while working with cutting-edge technologies and solving complex business challenges through AI innovation. As an AI Consultant at Glia, you will have the opportunity to work with diverse clients, addressing their challenges and contributing to the success of their AI strategies. Your expertise will help shape exceptional customer experiences and foster long-lasting partnerships with Glia's clients. What You'll Do: - Drive customer adoption, usage, and renewal of Glia's AI features. - Empower and enable our customers to grow their knowledge and appreciation of AI through the development and execution of training initiatives for client teams. - Empower and enable our customers to drive adoption of Glia's AI features by their own end users. - Implement AI products on time and on budget. - Ensure that customers are achieving the desired business impact from Glia's AI features following implementation. - Establish credibility with client stakeholders as an AI subject matter expert in relation to Glia's AI features. - Provide pre-sales consultancy on AI features to assist our prospective clients in adopting Glia. - Analyze AI performance metrics and provide data-driven recommendations for improvement. - Provide assistance and best practices to clients on topics relating to prompt engineering and working with Generative AI. - Serve as the primary technical advisor for AI-related inquiries and challenges. - Offer guidance on Glia Virtual Assistant best practices to help clients leverage the full potential of the platform and optimize their conversational interactions with customers. - Collaborate with Glia's product and engineering teams to communicate client feedback, feature requests, and identify areas for product improvement. - Collaborate closely with implementation managers, solution architects, and implementation engineers as part of customer implementations. - Document client processes and diagnose how Glia's AI products or integrations can improve efficiency and overall experience. What You'll Bring: - Bachelor's Degree or higher, preferably in a STEM-related field. - 1+ years of experience in a SaaS Software environment. - 1+ years of experience in Customer Success, Consulting, Professional Services, Account Management or similar and/or other customer-facing roles. - Understanding of AI - Conversational AI, Large Language Models, Generative AI. - Growth mindset with a natural curiosity about technology, and particularly a passion for all things AI. - Proven ability to coordinate multiple Client-facing projects simultaneously. - Experience collaborating across multiple teams, including Sales, Product, Customer Success, and Development, to ensure completion of deliverables. - A team player attitude with strong presentation skills, self-confidence, and enthusiasm. - Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way. - Excellent communication skills to explain complex AI concepts to non-technical stakeholders. - Highly collaborative and flexible. - Understanding of AI ethics and responsible AI practices. - Experience diagramming process flows using UML (or a similar tool). Bonus Points: - Training / Teaching Background. - User Experience Background. - Certifications in relevant AI technologies. - Experience within the Financial Services or Banking industries. Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. The Glia Talent Acquisition team uses @[glia.com](http://glia.com) and @[gliatalent.com](http://gliatalent.com) email addresses for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our [Recruitment Privacy Notice page](https://www.glia.com/eu-recruitment-privacy-notice) or contact our talent team via talent@glia.com ## About Glia ## Company Overview - **One-liner**: Glia provides a unified AI-powered platform for customer interactions, purpose-built for the banking industry, enabling financial institutions to unify voice, digital, and AI to improve service and efficiency. - **Entity Type**: Private (Growth Stage) - **Headquarters**: New York, NY, USA - **Founded**: 2012 - **Founders**: Dan Michaeli (CEO) and Justin DiPietro (CTO) ## Core Business - **Primary industry/industries**: Banking AI, Customer Service Software, Financial Technology (Fintech) - **Target customers**: B2B, specifically regional and community banks and credit unions (Financial Institutions) - **Mission or purpose statement**: To help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. ## Products & Services - **Glia AI Platform**: A unified, AI-powered platform for customer interactions, purpose-built for banking. It unifies voice, digital, and AI on a single platform. - **ChannelLess® Architecture**: A proprietary architecture that eliminates the friction of traditional customer service by unifying voice and digital on one AI-powered platform, ensuring no data is lost during transfers between human and AI. - **AI for All™ Suite**: An AI suite that enhances the entire interaction journey, from self-service to agent and manager tools, designed to deliver proven ROI. - **Voice AI**: A voice solution that is 50% faster than the nearest competitor, with human-like responsiveness and low latency. - **Virtual Assistants**: AI-powered self-service tools designed for banking interactions. ## Market Standing - **Valuation/Market Cap**: Not publicly available (Private company) - **Key Metric**: Total Funding (Not publicly available in search results) - **Notable Investors/Partners**: Not explicitly listed in search results, but the company serves 700+ banks, credit unions, and financial institutions. - **Growth Signals**: The company reports 10 billion+ successful interactions, serves 700+ financial institutions, and has a workforce across 10 countries. It was recognized as a Great Place to Work in 2025 and 2026. ## Competitive Advantages - **Purpose-built for banking**: The platform is specifically engineered for the unique needs of financial institutions, with 1,000+ pre-built banking journeys and a zero-hallucination guarantee for AI. - **ChannelLess® Architecture**: A proprietary architecture that unifies voice, digital, and AI, ensuring seamless handoffs and no data loss. - **Fastest Voice AI**: Claims to be 50% faster than the nearest competitor. - **Industry-first guarantee**: Offers a zero-hallucination and prompt injection guarantee for its banking AI. - **Transparent Pricing**: "Priceless Pricing™" model with no hidden fees, no limits on seats, minutes, or AI. ## Strategic Focus - **Deepen AI capabilities**: Continue to lead in banking-specific AI with a focus on zero-hallucination guarantees and human-like interactions. - **Expand market share**: Grow its base of 700+ financial institution clients, particularly regional and community banks and credit unions. - **Drive ROI for clients**: Help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. - **Maintain industry leadership**: Leverage its purpose-built platform and proprietary architecture to stay ahead of generic AI and contact center solutions. ## Why Work Here - **Award-winning culture**: Certified as a Great Place to Work, with 92% of employees saying it's a great place to work (vs. 57% at a typical U.S. company). Ranked #20 on Fortune's Best Workplaces in New York™ 2026 and #30 on Fortune's Best Workplaces in Technology™ 2025. - **High employee trust**: 99% feel welcome when they join, 95% believe employees are entrusted with real responsibility, 94% say management is competent, and 93% believe management is honest and ethical. - **Global and remote-friendly**: Workforce across 10 countries, with many remote positions available across the US, Canada, Estonia, Mexico, Poland, Portugal, and Spain. - **Strong values**: Culture built on PACE values (Proactive, Adaptable, Curious, Excellent) with a strong emphasis on DEI. - **Competitive benefits**: Offers competitive salary, high-growth environment, referral bonuses, and team/company-wide events. - **Open roles**: 38 open positions across Engineering, Sales, Customer Success, Marketing, and Operations, with a mix of remote, hybrid, and on-site options. ## Sources 1. [glia.com](https://www.glia.com/) 2. [glia.com/careers](https://www.glia.com/careers) 3. [glia.com/about](https://www.glia.com/about) 4. [jobs.ashbyhq.com/Glia](https://jobs.ashbyhq.com/Glia) 5. 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