---
title: 'Senior Associate - Banking Operations at Zeta'
canonical: 'https://feeny.ai/job/senior-associate-banking-operations-zeta-mumbai-ydde6ncfezaw'
type: 'job'
last_seen: '2026-10-27'
---

# Senior Associate - Banking Operations at Zeta

- **Company:** Zeta
- **Location:** Mumbai, India / Bengaluru, India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-21
- **Last confirmed live:** 2026-10-27
- **Apply:** https://jobs.lever.co/zeta/f791ce9e-2c8c-4103-9d26-420995384d67

## Job description

## About Zeta

Build the future of banking.

Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences.

Our impact runs at real-world scale. Today, over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by SoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of $2 billion in 2025

Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including: Tachyon, our cloud-native banking stack built for population-scale systems

## About the Role

We are seeking a detail-oriented Reconciliation Specialist to manage and ensure accurate reconciliation of prepaid wallet transactions. The ideal candidate will be responsible for tracking, reviewing, and resolving discrepancies in transactions, while working closely with internal and external teams to ensure smooth operations and compliance with industry standards.

## Responsibilities

- Conduct daily, weekly, and monthly reconciliation of prepaid wallet transactions including credits, debits, and cashback.
- Review transaction reports and statements to identify discrepancies between internal systems and external bank/partner statements.
- Investigate and resolve reconciliation discrepancies by coordinating with relevant teams (Operations, IT, and partners).
- Ensure that all reconciliations are completed in a timely manner and meet compliance and audit requirements.
- Monitor prepaid wallet balances and ensure accuracy in records and reports.
- Collaborate with technical teams to improve reconciliation processes and system performance.
- Manage and reconcile chargebacks, refunds, and failed transactions.
- Prepare reports on reconciliation status and escalate unresolved issues as needed.
- Prepare Monthly & Quarterly Regulatory Reports with accuracy & ensure submission within defined timeline.
- Monitor daily control checks and review any observations.
- Assist in the development and improvement of daily processes and controls to enhance efficiency and accuracy.
- Manage customer disputes and all the subsequent dispute lifecycle journey.

## Skills

- Candidate should have strong knowledge in Excel (Advance Excel will be preferable)
- Experience working in the Bank, NBFC, Fintech or Digital Payments Industry.
- Knowledge of Banking Operations, Payment Systems, Fast / Digital Payments, or Wallet.
- Proven experience in reconciliation, preferably in digital payments / wallet, fintech, or banking environment.
- Strong analytical skills with an eye for detail and accuracy.
- Proficiency in using reconciliation tools and software, including Excel and other financial systems.
- Familiarity with prepaid wallet systems, payment gateways and transaction flows.
- Ability to work with large data sets and identify trends or anomalies.
- Excellent communication and collaboration skills for working across teams.
- Strong problem-solving skills with the ability to handle complex reconciliation issues.

## Experience and Qualifications

- 3 - 6 years of experience in a Bank / NBFC / Fintech / Digital Payments Industry.
- Bachelor's or master's degree in finance, Accounting, or a related field.

## Equal Opportunity

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.

## About Zeta

## Company Overview
- **One-liner**: Zeta Global is an AI-powered marketing cloud that unifies identity, intelligence, and activation to help enterprises drive measurable growth across the full customer lifecycle.
- **Entity Type**: Public (NYSE: ZETA)
- **Headquarters**: New York, NY, USA (3 Park Ave, 33rd Floor, New York, NY 10016)
- **Founded**: 2007
- **Founders**: David A. Steinberg and John Sculley (former Apple CEO)

## Core Business
- **Primary Industry**: AI-powered marketing technology / enterprise SaaS
- **Target Customers**: B2B enterprises (CMOs and marketing teams)
- **Mission / Purpose**: “Accelerate Brand Growth” by making modern marketing easier, more intelligent, and provably effective.

## Products & Services
- **Zeta Data Cloud**: A proprietary identity graph and data platform that builds intelligence around individuals, not segments, for precision at scale.
- **Customer Data Platform (CDP)**: Turns fragmented data into a clear, actionable view of each customer journey.
- **Acquisition**: Profitable new customer targeting using better data and efficient, scalable activation.
- **Personalized Engagement**: Cross-channel campaigns optimized with real-time signals.
- **Loyalty**: Customer retention and advocacy through meaningful rewards and experiences.
- **Analytics**: Real-time optimization and provable ROI measurement across campaigns.

All offerings are delivered as a unified SaaS platform.

## Market Standing
- **Valuation / Market Cap**: Not disclosed in provided sources (public company; market cap available on financial platforms)
- **Key Metric**: Total employees – 2,000+ globally (as of 2026)
- **Notable Investors / Partners**: Co-founded by John Sculley (former Apple CEO); other institutional investors not listed in provided sources.
- **Growth Signals**: 142 active job openings across engineering, data science, customer solutions, and more; offices in New York, San Francisco, Los Angeles, Nashville, and Hyderabad; expanding remote roles.

## Competitive Advantages
- **Proprietary AI & Identity Graph**: Zeta’s Data Cloud includes one of the industry’s most advanced identity graphs, enabling individual-level intelligence rather than segment-based targeting.
- **Unified Platform**: Covers the full customer lifecycle (acquisition, engagement, loyalty, analytics) in one system, breaking down traditional silos.
- **Provable ROI**: Every dollar spent is tied to real outcomes, giving decision-makers confidence in investment.
- **Scale & Enterprise Focus**: Designed for large brands with complex marketing needs.

## Strategic Focus
- **Agentic Marketing**: Zeta positions itself as “the intelligence layer for agentic marketing,” guiding every decision, action, and outcome with AI.
- **Continuous Learning**: The platform continuously improves from real-time signals to deliver smarter advantages.
- **Cross-Channel Optimization**: Emphasis on unifying data and activation across channels for efficiency and measurable business outcomes.

## Why Work Here
- **Culture**: “Achieving the Impossible™” – a collaborative, entrepreneurial environment that encourages innovation and impact.
- **Diversity & Inclusion**: Active employee resource groups for Asian & Pacific Islander, sustainability, neurodiversity, Hispanic/Latinx, LGBTQIA+, and women.
- **Work Flexibility**: Mix of in-office (New York, San Francisco, Los Angeles, Nashville, Hyderabad) and remote roles (e.g., VP Data Cloud Consulting – Remote US).
- **Engineering & Data Focus**: Large number of openings in software development, data engineering, data science, site reliability, and security engineering.
- **Growth Opportunity**: 2,000+ employees with 142 open positions, indicating scaling and career advancement potential.

## Sources
1. [Zeta Global Website](https://www.zetaglobal.com/)
2. [Zeta Global – About Us](https://www.zetaglobal.com/about/)
3. [Zeta Global – Life at Zeta](https://www.zetaglobal.com/about/life-at-zeta/)
4. [Zeta Global Careers (Lever)](https://jobs.lever.co/zeta)
5. [Zeta Global Job Board (Greenhouse)](http://job-boards.greenhouse.io/zetaglobal)

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