--- title: 'Senior Associate, Control Tower & Service Delivery at Flexport' canonical: 'https://feeny.ai/job/senior-associate-control-tower-service-delivery-flexport-shenzhen-twr7qsqcm4a3' type: 'job' last_seen: '2026-10-28' --- # Senior Associate, Control Tower & Service Delivery at Flexport - **Company:** Flexport - **Location:** Shenzhen, China - **Posted:** 2026-10-22 - **Last confirmed live:** 2026-10-28 - **Apply:** https://job-boards.greenhouse.io/flexport/jobs/8311799 ## Job description About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: Primary objective: To ensure service delivery of operational commitments and development plans for high profile CT (control tower - order management/booking management) customers across all APAC regional origins. - Develop and maintain expert knowledge of CT customer needs and solution offering - Maintain, improve and publish all documents of all allocated accounts including SOPs, instructions, vendor manuals contact list, routing guide, etc - Ensure awareness and full understanding of all customer related processes and deliverables by providing regular training, coaching and guidance to internal stakeholders/Operators - Establish, maintain and improve the operational controlling environment in collaboration with data analysts to ensure near real-time visibility on KPI and leading process measures. - Proactively identify potential performance gaps, risks and collaborate with country teams to perform CAPA + escalate structure issues or risks related to systems (with global prod & tech team), resources and facilities. - Organize prepare and conduct regular performance reviews - Co-create with destination team, document and deliver improvement initiatives based on the value road map with the customers - Build and maintain strong, trust based relationships with client plus our network through daily interaction Work you will do: - Monitoring prod and process performance to ensure APAC team deliver against the agreed SLA - Including Collaborating with internal + external stakeholders to take corrective actions where necessary - With daily operations running smoothly, proceed to review and drive tactical/strategic initiative to evolve relationships, unlock mutual values in close collaboration with CT product (e.g SCO, BC) and tech team. - Regularly consult with the Business Development and Implementation team to stay abreast of opportunities that are being pursued or expected to be closed to facilitate resource planning to support successful onboarding of new business - Review operational and financial performance of existing customers, seeking to improve service delivery and profitability through CT supply chain value engineering and revenue management. - Collect and feedback operational/system gaps to continuously evolve our product systems, processes and implementation methodology to the benefit of our customers. What we are trying to enforce from our role and responsibility to better serve clients AND product upgrade: - Aim to actively translate the CT client SLA into gateway operations and to monitor and manage performance accordingly. - Seek to simplify and standardize processes and tasks, with an eye toward automating where possible. - Actively gather and share feedback from operations and clients with the product and tech teams, continually closing gaps in our systems and solutions. We already have solid examples, such as requirements of trading companies and PO-level CTN/CBM data entries, which have been raised with and supported by the product and tech teams. - Collaborate with destination AE/OMs on articulating the value proposition to CT clients and explore upsell opportunities e.g FAK and related solutions (e.g., Buyers consolidation). Experience: - BA/BS degree - Minimum 3+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus) Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at [www.flexport.com/privacy](http://www.flexport.com/privacy) for additional information. ## About Flexport ## Company Overview - **One-liner**: Flexport is a technology-driven freight forwarding and supply chain platform that uses AI to coordinate global logistics from factory to customer door. - **Entity Type**: Private (Series E) - **Headquarters**: San Francisco, California, USA - **Founded**: 2013 - **Founders**: Ryan Petersen ## Core Business - **Primary industry**: Logistics, Supply Chain Technology, Freight Forwarding - **Target customers**: B2B — enterprise and SMB businesses that import/export goods globally across industries - **Mission or purpose statement**: "To make global trade so easy there will be more of it." ## Products & Services - **Ocean & Air Freight**: Full-service ocean and air freight solutions with SKU-level visibility, real-time tracking, and cost management. - **Customs Brokerage**: Licensed customs brokers using AI to review 100% of entries before submission, achieving a compliance error rate 10x better than next best in class. - **Booking Management**: Platform to manage ocean contracts and bookings, track real-time performance, and optimize allocation strategies. - **Buyer’s Consolidation**: Service to maximize container utilization by grouping multiple suppliers into one container, reducing freight and labor costs. - **Supply Chain AI Platform**: AI-driven decision-making platform that automates processes, reduces freight spend by 10% or more, and deploys large language models and AI agents for real-world logistics optimization. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: 2.9x net revenue growth since 2024; serves more than 13,000 customers across 147 countries - **Notable Investors/Partners**: Ryan Petersen (Founder & CEO); major investors include Founders Fund, SoftBank Vision Fund, and others (specific lead investors not fully detailed in provided sources) - **Growth Signals**: Rapid AI deployment in logistics; 400+ software engineers focused on AI; net revenue growth of 2.9x since 2024; expanding global presence with offices worldwide ## Competitive Advantages - **Real-world AI deployment**: Unlike many supply chain AI startups, Flexport is deeply embedded in actual operations of moving cargo by ocean, air, truck, and rail, with proprietary data and integrations. - **Scale and trust**: 13,000+ customers and integration with enterprise systems, logistics service providers, and governments. - **Customs compliance**: AI auditor reviews 100% of entries, achieving 10x better error rate than next best in class. - **End-to-end platform**: Single platform covering freight, customs, booking, and consolidation, reducing silos and complexity. - **Data ontology**: Proprietary data ontology for global logistics, enabling powerful AI models. ## Strategic Focus - **AI-driven autonomous supply chain**: Building AI agents to create an autonomous supply chain, deploying the latest foundational AI models on top of proprietary data and integrations. - **Customer obsession**: Prioritizing customer success and hard cost savings (e.g., 10%+ reduction in freight spend). - **Global expansion**: Operating across continents and time zones, with offices in multiple global locations. - **Talent development**: Aiming to hire 80% of manager and above roles from within, developing early-career talent into leaders. ## Why Work Here - **Meritocracy**: Compensation and advancement based on value created, with rapid growth opportunities for smart, hardworking people. Many leaders started on the ground floor. - **Learning environment**: Described as "the best company to learn about how the world works" — logistics underlies the global economy. Employees speak over 70 languages. - **Cutting-edge technology**: 400+ software engineers deploying latest AI models in real-world logistics; roles include Senior Software Engineer: Applied AI, Autonomous Freight Systems, and Data Infrastructure. - **Culture**: Values include "Win as a Team," "Empower the Client," "Play the Long Game," "Act Like an Entrepreneur," and "Simplify." Recognized as a Great Place to Work. - **Global and remote-friendly**: 125 open positions across Engineering, Operations, Sales, Customs, and more, with offices worldwide and remote options. - **Impact**: Working on the $8.6T global logistics market — "the single largest opportunity to apply AI anywhere in the world." ## Sources 1. [flexport.com](https://www.flexport.com/company/careers/) 2. [flexport.com](https://www.flexport.com/) 3. [flexport.com](https://www.flexport.com/company/about-us/) 4. [flexport.com](https://www.flexport.com/careers/jobs/) 5. [flexport.com](https://www.flexport.com/careers/jobs/?gh_src=c0d6caef1) ## Other roles at Flexport - [Ocean Operations Associate](https://feeny.ai/job/ocean-operations-associate-flexport-shenzhen-b7j0n9tf95sc) — Shenzhen, China - [Ocean Planning Associate](https://feeny.ai/job/ocean-planning-associate-flexport-jakarta-kdjtjcdytwzd) — Jakarta, Indonesia - [Customs Associate](https://feeny.ai/job/customs-associate-flexport-bellevue-swbtcvqkc1h8) — Bellevue, WA - [Director, EMEA Ocean Operations](https://feeny.ai/job/director-emea-ocean-operations-flexport-amsterdam-7pnwesppvt49) — Amsterdam, Netherlands - [People Business Partner, EMEA](https://feeny.ai/job/people-business-partner-emea-flexport-amsterdam-frhc0fwads6z) — Amsterdam, Netherlands - [Account Manager III, Fulfillment](https://feeny.ai/job/account-manager-iii-fulfillment-flexport-atlanta-camhqce34xn3) — Atlanta, GA / Chicago, IL / Dallas, TX / Los Angeles, CA - [Commercial Graduate Trainee](https://feeny.ai/job/commercial-graduate-trainee-flexport-frankfurt-f5t0ey875s84) — Frankfurt, Germany / Hamburg, Germany - [Account Executive I (Farmer)](https://feeny.ai/job/account-executive-i-farmer-flexport-bellevue-dga00xf2ab1f) — Bellevue, WA - [Account Executive II (Farmer)](https://feeny.ai/job/account-executive-ii-farmer-flexport-bellevue-s06tsxpv7jc0) — Bellevue, WA - [Senior Global Operations Associate - Air freight](https://feeny.ai/job/senior-global-operations-associate-air-freight-flexport-paris-c6ns9qpkvh2t) — Paris, France