---
title: 'Senior Associate, Launch Manager, MX at Glia'
canonical: 'https://feeny.ai/job/senior-associate-launch-manager-mx-glia-mexico-dwytr5mmgths'
type: 'job'
last_seen: '2026-10-17'
---

# Senior Associate, Launch Manager, MX at Glia

- **Company:** Glia
- **Location:** Mexico
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.ashbyhq.com/glia/c3fc2a4d-7bf3-49aa-909a-7a694cb99e89

## Job description

## About Glia

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at [glia.com](http://glia.com). The Role: As a Senior Associate Launch Manager, you’ll become a leading expert in all Glia products and be the face of Glia to our Clients as they onboard. Each Client has unique needs and you will need to act as a trusted advisor, providing technical and operational guidance to help them effectively leverage our products, drive maximum business impact, and accelerate time-to-value. The ideal candidate…

- Is known for their attention to detail as well as their ability to see the big picture
- Has supported or led multiple onboarding projects simultaneously
- Understands they are accountable for the success of a project and ensures their team gets the work done on time
- Is excited to create new processes that drive efficiencies
- Understands the importance of communication and the value of tight relationships, cross-functionally as well as within their direct team
- Is a natural leader who uses influence to drive success

Glia has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. If this sounds like a good fit for you, why not say hello? What you’ll do:

- Implementation Portfolio Management: Oversee and support a portfolio of client implementation projects across their complete lifecycle, from the initial Sales hand-off through to a successful launch.
- Cross-Functional Management: Serve as the consultant, application configuration expert, and project manager while keeping both internal and external teams engaged and aligned.
- Value Delivery: Translate the deployment of Glia’s tools and technology into measurable ROI for the customer, communicating this value clearly and consistently to executive stakeholders.
- Project Management: Build and maintain critical project infrastructure, including project schedules, communication plans, test plans, and RAID logs tailored to each client.
- Risk Mitigation: Manage client expectations, proactively flag alignment issues, and escalate blockers through internal channels as necessary to keep timelines on track.
- Enablement: Confidently train client administrators on platform configuration and support operators through simulated training exercises.
- Process Optimization: Continuously identify, define, and recommend internal procedures to scale and facilitate better service delivery.

What you’ll bring:

- 2+ years of experience managing implementations for SaaS or Enterprise-level clients
- Understanding of APIs, HTML, and network security
- Hands-on experience configuring applications or software platforms (e.g., website CMS like Drupal, CRM systems, or enterprise software tools).
- Proven ability to coordinate multiple Client-facing projects simultaneously
- Experience collaborating across multiple teams including Sales, Product, Customer Success, and Development/Engineering to ensure completion of deliverables
- A team player attitude with strong presentation skills, self-confidence, and enthusiasm
- Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way
- Strong project management skills and a background in technical consultancy
- Excellent written, oral, and social interpersonal skills across multiple audiences and methods
- Highly collaborative and flexible
- Growth mindset with a natural curiosity about technology

Bonus Points

- Experience working in or with Contact Centers
- Experience training end-users on systems
- Experience within the Financial Services, Insurance, or Healthcare Industries
- A project management or technical certification or related professional coursework
- Experience working in a consultancy role

Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. The Glia Talent Acquisition team uses @[glia.com](http://glia.com) and @[gliatalent.com](http://gliatalent.com) email addresses for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our [Recruitment Privacy Notice page](https://www.glia.com/eu-recruitment-privacy-notice) or contact our talent team via talent@glia.com

## About Glia

## Company Overview
- **One-liner**: Glia provides a unified AI-powered platform for customer interactions, purpose-built for the banking industry, enabling financial institutions to unify voice, digital, and AI to improve service and efficiency.
- **Entity Type**: Private (Growth Stage)
- **Headquarters**: New York, NY, USA
- **Founded**: 2012
- **Founders**: Dan Michaeli (CEO) and Justin DiPietro (CTO)

## Core Business
- **Primary industry/industries**: Banking AI, Customer Service Software, Financial Technology (Fintech)
- **Target customers**: B2B, specifically regional and community banks and credit unions (Financial Institutions)
- **Mission or purpose statement**: To help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value.

## Products & Services
- **Glia AI Platform**: A unified, AI-powered platform for customer interactions, purpose-built for banking. It unifies voice, digital, and AI on a single platform.
- **ChannelLess® Architecture**: A proprietary architecture that eliminates the friction of traditional customer service by unifying voice and digital on one AI-powered platform, ensuring no data is lost during transfers between human and AI.
- **AI for All™ Suite**: An AI suite that enhances the entire interaction journey, from self-service to agent and manager tools, designed to deliver proven ROI.
- **Voice AI**: A voice solution that is 50% faster than the nearest competitor, with human-like responsiveness and low latency.
- **Virtual Assistants**: AI-powered self-service tools designed for banking interactions.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company)
- **Key Metric**: Total Funding (Not publicly available in search results)
- **Notable Investors/Partners**: Not explicitly listed in search results, but the company serves 700+ banks, credit unions, and financial institutions.
- **Growth Signals**: The company reports 10 billion+ successful interactions, serves 700+ financial institutions, and has a workforce across 10 countries. It was recognized as a Great Place to Work in 2025 and 2026.

## Competitive Advantages
- **Purpose-built for banking**: The platform is specifically engineered for the unique needs of financial institutions, with 1,000+ pre-built banking journeys and a zero-hallucination guarantee for AI.
- **ChannelLess® Architecture**: A proprietary architecture that unifies voice, digital, and AI, ensuring seamless handoffs and no data loss.
- **Fastest Voice AI**: Claims to be 50% faster than the nearest competitor.
- **Industry-first guarantee**: Offers a zero-hallucination and prompt injection guarantee for its banking AI.
- **Transparent Pricing**: "Priceless Pricing™" model with no hidden fees, no limits on seats, minutes, or AI.

## Strategic Focus
- **Deepen AI capabilities**: Continue to lead in banking-specific AI with a focus on zero-hallucination guarantees and human-like interactions.
- **Expand market share**: Grow its base of 700+ financial institution clients, particularly regional and community banks and credit unions.
- **Drive ROI for clients**: Help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits.
- **Maintain industry leadership**: Leverage its purpose-built platform and proprietary architecture to stay ahead of generic AI and contact center solutions.

## Why Work Here
- **Award-winning culture**: Certified as a Great Place to Work, with 92% of employees saying it's a great place to work (vs. 57% at a typical U.S. company). Ranked #20 on Fortune's Best Workplaces in New York™ 2026 and #30 on Fortune's Best Workplaces in Technology™ 2025.
- **High employee trust**: 99% feel welcome when they join, 95% believe employees are entrusted with real responsibility, 94% say management is competent, and 93% believe management is honest and ethical.
- **Global and remote-friendly**: Workforce across 10 countries, with many remote positions available across the US, Canada, Estonia, Mexico, Poland, Portugal, and Spain.
- **Strong values**: Culture built on PACE values (Proactive, Adaptable, Curious, Excellent) with a strong emphasis on DEI.
- **Competitive benefits**: Offers competitive salary, high-growth environment, referral bonuses, and team/company-wide events.
- **Open roles**: 38 open positions across Engineering, Sales, Customer Success, Marketing, and Operations, with a mix of remote, hybrid, and on-site options.

## Sources
1. [glia.com](https://www.glia.com/)
2. [glia.com/careers](https://www.glia.com/careers)
3. [glia.com/about](https://www.glia.com/about)
4. [jobs.ashbyhq.com/Glia](https://jobs.ashbyhq.com/Glia)
5. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7025140)

## Other roles at Glia

- [Associate, Client Engineer (Vancouver)](https://feeny.ai/job/associate-client-engineer-vancouver-glia-vancouver-6e1jh3qtg11g) — Vancouver, Canada
- [Senior Software Engineer - Conversational AI (Python)](https://feeny.ai/job/senior-software-engineer-conversational-ai-python-glia-estonia-dq66qfvrpjev) — Estonia
- [Senior Software Engineer - Conversational AI (Python)](https://feeny.ai/job/senior-software-engineer-conversational-ai-python-glia-poland-94hm5zwjvmtm) — Poland
- [Senior Software Engineer - Conversational AI (Python)](https://feeny.ai/job/senior-software-engineer-conversational-ai-python-glia-canada-aqtm878kzt9v) — Canada
- [Regional Channel Manager - East](https://feeny.ai/job/regional-channel-manager-east-glia-united-states-acdrhd6gs8sr) — United States
- [Solutions Architect, Canada](https://feeny.ai/job/solutions-architect-canada-glia-vancouver-8r99xtaam79m) — Vancouver, Canada
- [Solutions Architect, US](https://feeny.ai/job/solutions-architect-us-glia-united-states-gza1fy7qcznd) — United States
- [Business Development Representative](https://feeny.ai/job/business-development-representative-glia-salt-lake-city-aedba0hvq4az) — Salt Lake City, UT
- [Technical Account Manager](https://feeny.ai/job/technical-account-manager-glia-mexico-atz965jrqx2j) — Mexico
- [Technical Account Manager](https://feeny.ai/job/technical-account-manager-glia-canada-fpgcjhx9djwy) — Canada