--- title: 'Senior Associate, Platform Support for Strategic Accounts at Vestwell' canonical: 'https://feeny.ai/job/senior-associate-platform-support-for-strategic-accounts-vestwell-new-york-m04q4kr4fn1e' type: 'job' last_seen: '2026-11-08' --- # Senior Associate, Platform Support for Strategic Accounts at Vestwell - **Company:** Vestwell - **Location:** New York, NY / Austin, TX / King of Prussia, PA / Scottsdale, AZ - **Posted:** 2026-11-06 - **Last confirmed live:** 2026-11-08 - **Apply:** https://job-boards.greenhouse.io/vestwell/jobs/8197825003 ## Job description Vestwell is the financial technology company powering the new savings economy. The New York City-based fintech platform redefines how people save for the critical aspects of life across retirement, education, and healthcare savings needs. Today, Vestwell enables over 790,000 businesses and more than 2.75 million active savers, with over $57 billion in assets saved across all 50 United States. Vestwell offers a range of products, including workplace-delivered retirement plans, employer-offered student loan repayment benefits, and various savings accounts for education, emergencies, and individuals with disabilities. Vestwell's platform serves a diverse clientele, including financial advisers, employers, third-party administrators, financial institutions, payroll providers, government agencies, and individual savers. To learn more, visit [vestwell.com](http://vestwell.com/) Who Are We Looking For? Vestwell is seeking a Senior Associate, Platform Support for Strategic Accounts to support clients who service retirement plans remotely while leveraging Vestwell’s platform. This role serves as a Level 2 escalation point for complex servicing issues that cannot be resolved by the servicing teams that resolve Level 1 issues within the operation of our strategic partners that choose this model of service delivery. The ideal candidate is a collaborative problem solver who thrives in a fast-paced, cross-functional environment. In this role, you will partner closely with both client servicing teams, operations, and Vestwell internal groups to investigate escalated issues, coordinate solutions, and ensure timely and accurate resolution. Successful candidates will demonstrate strong operational knowledge of retirement plan servicing, excellent communication skills, and the ability to manage multiple complex issues simultaneously while maintaining a high standard of client service. What Will You Be Doing? As a Senior Associate, Platform Support for Strategic Accounts, you will act as a partner to remote clients servicing 401(k) plans on Vestwell’s platform, ensuring escalated issues are addressed efficiently and effectively. Your Responsibilities Will Include: Escalation Management Serve as the primary point of contact for Level 2 service escalations originating from client servicing teams when issues cannot be resolved within their internal operations. Issue Ownership & Resolution Take ownership of escalated items from intake through resolution, ensuring issues are investigated thoroughly and completed accurately. Cross-Functional Collaboration Work closely with internal teams—including Operations, Product, Engineering, and Compliance—to investigate issues, coordinate solutions, and ensure timely resolution. Client Partnership Act as a trusted operational partner to client servicing teams, providing guidance on complex platform functionality and servicing workflows. Communication & Transparency Provide clear, timely updates to clients and internal stakeholders regarding issue status, next steps, and resolution timelines. Process Improvement Identify trends or recurring issues and collaborate with internal teams to improve processes, workflows, and platform functionality. Documentation & Case Tracking Create, define, and maintain accurate documentation of escalations, communications, playbooks, processes, and resolutions within internal systems to ensure transparency and operational continuity. Service Level Management Monitor, manage, and report on escalated items to ensure they meet internal service standards and client expectations. ## Requirements The Necessities: - Bachelor’s degree or equivalent professional experience - 2–4 years of retirement industry experience preferred - Experience supporting retirement plan servicing or administration platforms - Ability to manage complex issues and coordinate across multiple teams - Strong organizational and time-management skills - Excellent written and verbal communication skills - Strong commitment to superior customer service - Positive and proactive attitude - Proficiency is required with Excel/Google Sheets, Word/Google Docs, Adobe Acrobat, and browsing network directories as we are a paperless office - Excellent attention to detail and accuracy, proficient with numbers and basic calculations - Self-starter mentality, you are someone who will dive into whatever challenge is placed in front of you and find creative ways to solve problems. The Extras - Proficiency with Excel or Google Sheets - Proficiency with Word or Google Docs - Experience with Adobe Acrobat - Ability to navigate network directories and internal documentation systems in a paperless environment - Strong attention to detail and accuracy, particularly when working with operational data and plan information This role will be based in either the New York City, Austin, King of Prussia, or Scottsdale office, and will be part of Vestwell's hybrid in-office operation. The expected base salary range for this position is $70K - $80K base. This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired. Full-Time Employee Benefits We’re an innovative, high-growth company with an exciting future ahead. At Vestwell, we prioritize employee wellbeing through comprehensive health benefits, generous time off, and a dedicated Employee Wellbeing Committee. Our hybrid work model offers flexibility while providing access to our collaborative offices in Midtown Manhattan, Austin, King of Prussia, and Scottsdale. And, of course, as a company focused on helping people save for the future, we offer a competitive 401(k) plan. Interview Process Our interview process starts the same for every candidate with 1-2 introductory conversations to learn more about your background, interests, and what you're looking for, while also giving you the opportunity to learn more about Vestwell and the team. From there, the process varies by role but typically includes a skills or experience-based assessment, such as a coding interview, portfolio review, or deeper discussion of your relevant experience. Successful candidates then move on to a virtual or in-person interview panel. Before extending an offer, we complete a reference check with a current or former manager and a peer. Throughout the process, we prioritize transparency, clear communication, and minimizing surprises. For your awareness you will only receive correspondence from recruiting@vestwell.com any other domain not ending in [vestwell.com](http://vestwell.com/) is not our Recruitment team. Vestwell’s [Privacy Policy.](https://www.vestwell.com/privacy-policy) Attention California residents: In the course of conducting our business and complying with federal, state, and local government regulations governing such matters as employment, tax, insurance, etc., we must collect Personal Information from you. Should you accept employment with Vestwell you may view our California Privacy Rights Act here: [Vestwell’s California Privacy Rights Policy.](https://docs.google.com/document/d/1lKSzA8qE7YIAJe2ZZahLWzFp9EZP1IuS/edit?usp=sharing&ouid=111643980444675168924&rtpof=true&sd=true) ## About Vestwell ## Company Overview - **One-liner**: Vestwell is a financial technology platform that powers workplace savings programs including retirement, education, emergency, and disability savings for individuals, employers, financial advisors, and government agencies. - **Entity Type**: Private (Series E) - **Headquarters**: 360 Madison Avenue, New York, New York 10017, United States - **Founded**: 2016 - **Founders**: Not publicly available from search results ## Core Business - **Primary industry/industries**: Financial technology (Fintech), Workplace savings, Retirement services - **Target customers**: B2B – financial advisors, employers (small to large), payroll providers, financial institutions, government agencies; B2C – individual savers - **Mission or purpose statement**: To close the savings gap and build a culture of financial wellness for all. ## Products & Services - **Retirement Plans (401(k), Safe Harbor 401(k), State Auto IRA)**: Workplace-delivered retirement savings plans with automated payroll sync, compliance, and administration. - **Student Loan Repayment**: Employer benefit that helps employees pay off student loans faster, often integrated with retirement savings. - **529 Education Savings**: Tax-advantaged accounts for future education costs. - **ABLE Disability Savings**: Savings accounts designed for individuals with disabilities, offering tax advantages. - **Emergency Savings**: Accounts for unexpected expenses, often offered as an employer benefit. - **Tuition Reimbursement**: Employer benefit for education expenses. - **White-Labeled Partnership Solutions**: Co-branded portals for advisors, flexible investment options, and integrated compliance support. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total Funding – $625M raised (last round: $385M Series E ~1 year ago) - **Notable Investors/Partners**: Blue Owl Capital, SLW, Morgan Stanley, HarbourVest Partners, TIAA Ventures, and 31+ other investors. - **Growth Signals**: - Powers over 85% of government retirement savings programs. - 2M+ active savers, 500K+ businesses enabled, $50B+ assets saved across all 50 states. - Recognized on CNBC’s World’s Top Fintech Companies, Inc. 5000 (fastest-growing), Forbes America’s Best Startup Employers, Built In’s Best Places to Work, PLANSPONSOR’s Top 10 Recordkeepers. ## Competitive Advantages - Trusted infrastructure: Backs over 85% of state-run retirement programs. - Comprehensive, unified platform covering retirement, education, emergency, and disability savings. - Multilingual, mobile-first design focused on financial equity and underserved populations. - Deep integrations with 190+ payroll providers and automated compliance at scale. ## Strategic Focus - Continue expanding the suite of workplace savings products (student loan, emergency, ABLE, 529). - Scale government partnerships and white-label offerings for advisors and financial institutions. - Drive financial inclusion through accessible, multilingual technology. - Invest in AI and engineering talent to personalize and modernize the savings experience. ## Why Work Here - **Culture**: Hybrid work environment with offices in New York, Austin, King of Prussia, and Scottsdale. Typical on-site expectation is 4 days per week; remote program also offered. - **Perks**: Competitive health coverage, generous vacation and safe/sick time, paid parental leave, strong 401(k) plan, employee wellbeing committee, and a focus on learning & development. - **Engineering culture**: Emphasis on innovation, taking on complex challenges, and acting like an owner. 160 product + tech employees out of ~500 total. - **Values**: “Act like an owner,” “Embrace the difficult,” “Look for the better way,” and “Help me, help you, help us.” ## Sources 1. [vestwell.com](https://vestwell.com/) 2. [greenhouse.io – Vestwell Careers](http://job-boards.greenhouse.io/vestwell) 3. [cbinsights.com – Vestwell Profile](https://www.cbinsights.com/company/vestwell) 4. 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