--- title: 'Senior Associate, Service Delivery at bswift' canonical: 'https://feeny.ai/job/senior-associate-service-delivery-bswift-united-states-5ye5kq77qtxv' type: 'job' last_seen: '2026-10-18' --- # Senior Associate, Service Delivery at bswift - **Company:** bswift - **Location:** United States - **Work type:** remote - **Posted:** 2026-10-02 - **Last confirmed live:** 2026-10-18 - **Apply:** https://job-boards.greenhouse.io/bswift/jobs/4715730006 ## Job description Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! ## ABOUT US bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a skilled and service-oriented professional to join our team as a Senior Associate, Service Delivery. ## WHAT YOU’LL DO The Senior Associate, Service Delivery is responsible for maintaining and supporting client benefits websites, documenting and executing benefits-related processes, and providing advanced operational and technical support to clients and the bswift service center. This role plays a key part in client implementations, issue resolution, continuous improvement efforts, and mentoring team members—while consistently modeling bswift’s core values. WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions) Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Client Support & Service Delivery - Consistently demonstrate bswift’s core values: Deliver Superior Service, Embrace Accountability, Pursue Excellence, and Be a Great Place to Work. - Resolve client issues by responding to inquiries regarding bswift products, leveraging research and internal systems to identify solutions. - Triage client tickets and inquiries (email and voicemail) within 24 hours, maintaining ownership through resolution, including escalation support and proactive client updates. - Communicate proactively and professionally with clients using a positive, solution-oriented approach. - Maintain a thorough understanding of all internal systems to support general and specialized client requests. Client Website Configuration & Maintenance - Support and provide technical guidance during the implementation of new client benefits websites. - Maintain and update client sites as requirements change, including benefit class matrices, requirements documentation, rates, permissions, field options, site text, and question logs. - Perform quality assurance testing on client sites; track, monitor, and support issue resolution. - Manage workflow related to the setup and ongoing maintenance of carrier and payroll feeds. Training, Presentations & Client Engagement - Prepare and deliver technical and product presentations, demonstrations, and trainings, including open enrollment demos, plan changes, site text updates, and release functionality. - Lead and create agendas for client meetings, as required. Process Improvement & Collaboration - Identify and help drive continuous process improvements and operational efficiencies. - Develop and implement fulfillment procedures. - Coach and mentor team members; share insights, ideas, and customer needs across bswift teams throughout the product lifecycle. - Assist with sales and marketing activities, as needed. - Support special projects and additional responsibilities as assigned. WHAT YOU NEED TO SUCCEED (Required Education and Experience) - Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience. - 3+ years of experience in benefits administration (required), including hands-on experience supporting benefits administration platforms and processes. - 3+ years of experience in a client services role. - 2+ years of project management experience. - Solid technical background with the ability to navigate complex systems. - Hands-on experience with benefits administration systems is required; experience with payroll systems, HRIS, or related software platforms is strongly preferred. ## Skills & Abilities - Advanced proficiency in Microsoft Excel, including VLOOKUPs, Pivot Tables, and basic formulas. - Strong written and verbal communication skills with the ability to engage both technical and non-technical audiences. - Strong analytical skills with the ability to synthesize complex data into actionable insights. - Ability to operate effectively and make timely decisions in a fast-paced, ambiguous environment. - High level of productivity, organization, reliability, accuracy, and attention to detail. - Demonstrated initiative, resourcefulness, and innovative problem-solving skills. - Strong commitment to teamwork, client service, and achieving business results. ## NICE TO HAVE (Preferred Education and Experience) - Experience mentoring or coaching junior team members. - Prior involvement in sales support or client-facing presentations. - Experience supporting annual enrollment cycles and large client implementations. ## OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Why Join bswift? At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions. Benefits of Working at bswift: - Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family. - Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. - Remote-first, Office-friendly Environment: No time to commute? No problem! - Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. - Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. - Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. - Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work. Make an impact at bswift, where your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees. Additional Information: - Specific benefit offerings vary by position and may be subject to change. - Standard working hours are 8 AM-5 PM Central Time, unless otherwise stated in the job description. In the spirit of pay transparency, we are excited to share the base salary range for this position is $65,000-$80,000, exclusive of fringe benefits or potential bonuses.  If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package! At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right. bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally. If you have what it takes to join our award-winning culture, we’d love to hear from you! ## About bswift ## Company Overview - **One-liner**: bswift is an AI-native benefits administration platform that helps employers manage enrollment, eligibility, compliance, and employee engagement from hire to retire. - **Entity Type**: Private (no disclosed funding rounds; bootstrapped until 2023? No funding info found) - **Headquarters**: Chicago, Illinois, USA - **Founded**: 2000 per official website [about page], but Built In reports 1996 [builtin.com] (conflicting reports) - **Founders**: Not publicly disclosed (company was founded in Chicago as a startup; no named founders in available sources) ## Core Business - **Primary industry/industries**: Benefits administration, HR technology, healthcare IT, employee engagement, compliance services - **Target customers**: B2B – enterprise clients (300+ enterprises, multi-location, unions, variable workforces), SMBs via brokers and Channel Partners; employees of those companies (over 16 million lives) - **Mission or purpose statement**: “Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers.” [greenhouse.io] ## Products & Services - **[bswift Benefits Administration Platform]**: Native-AI platform with two configuration paths – *Simplify* (pre-defined, faster implementation) and *Unlimited* (fully customizable for complex workforces). Handles enrollment, eligibility, compliance, and integrations. - **[Emma™ Intelligence]**: Native AI layer (Mindful AI®) embedded across the platform providing instant answers via chat and IVR, automated guidance, and decision support for employees and admins. - **[Evive™]**: Year-round personalized engagement engine using eligibility data, enrollment history, and claims-aware insights to deliver targeted nudges and campaigns (improves benefits utilization beyond enrollment season). - **[COBRA, Billing & Compliance Services]**: Complete COBRA administration, dependent verification, payroll reconciliation, ACA reporting, and retirement plan management. - **[24/7 Service Center]**: Multi-channel support (phone, chat, email) staffed by specialists augmented with Emma™ Agent Assistant, achieving 96% satisfaction rate. - **[Integrations]**: 550+ pre-built integrations and APIs with leading HRIS/payroll (Workday, ADP, UKG). ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metrics**: 300+ enterprise clients; 16+ million employees served; 98% client retention; 96% Service Center satisfaction; 5 consecutive years of Brandon Hall Group innovation awards - **Notable Investors/Partners**: No investor list found; notable partners include Workday, ADP, UKG (via integrations) - **Growth Signals**: Native AI launch (Emma™), expansion of Evive engagement platform, recognized as USA TODAY Top Workplace, continuous awards for innovation. Remote-first policy since pre-pandemic suggests scale-up. ## Competitive Advantages - **Enterprise complexity expertise**: Purpose-built for multi-location, union, and variable workforce scenarios—not just simple SMB setups. - **Native AI integration**: Emma™ is embedded into workflows, not a bolt-on chatbot, delivering plan-specific, configuration-aware answers. - **High retention (98%)**: Indicates strong client satisfaction and stickiness. - **550+ pre-built integrations**: Low friction for migration from legacy HR systems. - **In-house Engagement Agency & 24/7 service**: Combines technology with white-glove human support. ## Strategic Focus - **Current priorities**: Deepening AI-native capabilities (Emma™), expanding year-round engagement (Evive), and scaling the *Simplify* path for faster deployments while retaining *Unlimited* for large enterprises. - **Future direction**: Becoming the preeminent benefits administrator through continuous AI innovation, growing channel partner ecosystem, and enhancing compliance automation. ## Why Work Here - **Culture values**: “We care, we act with urgency, we respect and trust, we take pride in our work, we participate fully” – values emphasize collaboration, accountability, and excellence. Recognized as a USA TODAY Top Workplace and one of Chicago’s Best and Brightest Companies to Work For. - **Remote/hybrid**: “Remote first, Office friendly” – most roles are remote in the US; physical offices in Chicago (HQ) and High Point, NC. - **Perks & benefits**: Comprehensive health/dental/vision, retirement savings (employer-sponsored), performance bonuses, employee stock purchase plan, generous parental leave, adoption assistance, tuition assistance, free snacks/drinks, commuter benefits, mobile phone discount. - **Engineering culture**: Embraces innovation (Emma AI, Evive); encourages continuous learning with training and conferences; offers apprenticeship programs. - **DEI**: Offers diversity-based Employee Resource Groups. ## Sources 1. [bswift.com](https://www.bswift.com/) – Home page & product descriptions 2. [bswift.com/about](https://www.bswift.com/about/) – Company history, story, office locations 3. [bswift.com/about/join-our-team](https://www.bswift.com/about/join-our-team/) – Careers, values, culture, benefits 4. [builtin.com](https://builtin.com/company/bswift) – Founded year (1996), employee count, perks, office info 5. [greenhouse.io](https://job-boards.greenhouse.io/bswift/jobs/4685886006) – Job posting with mission, values, benefits details ## Other roles at bswift - [Implementation Project Manager- Hypercare](https://feeny.ai/job/implementation-project-manager-hypercare-bswift-united-states-3z5811haj0sb) — United States - [SVP, Channel Partner](https://feeny.ai/job/svp-channel-partner-bswift-united-states-gzh47v9w0m0c) — United States - [GRC Analyst](https://feeny.ai/job/grc-analyst-bswift-united-states-3k4tkmmg3e0m) — United States - [Implementation Discovery Lead- Evive](https://feeny.ai/job/implementation-discovery-lead-evive-bswift-united-states-m99nvwj81ftp) — United States - [Director, Account Services](https://feeny.ai/job/director-account-services-bswift-united-states-pw01yvfgw9k2) — United States - [Implementation Analyst - Evive](https://feeny.ai/job/implementation-analyst-evive-bswift-united-states-nh80dtk5xrgw) — United States - [Implementation Delivery Lead- Evive](https://feeny.ai/job/implementation-delivery-lead-evive-bswift-united-states-9j1es75zxap5) — United States