---
title: 'Senior Associate, Strategy & Operations - Dasher & Logistics at DoorDash Australia'
canonical: 'https://feeny.ai/job/senior-associate-strategy-operations-dasher-logistics-doordash-australia-42bdekagp9km'
type: 'job'
last_seen: '2026-09-13'
---

# Senior Associate, Strategy & Operations - Dasher & Logistics at DoorDash Australia

- **Company:** DoorDash Australia
- **Location:** Melbourne, Australia / Sydney, Australia
- **Posted:** 2026-07-20
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/doordashaustralia/jobs/8074328

## Job description

## About The Team

Strategy & Operations is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. DoorDash embraces and invests in this function because of our belief in an ownership mentality - our employees can develop the strategy and execute it.

The Dasher & Logistics Strategy & Operations team supports the millions of Dashers who power DoorDash’s marketplace by ensuring that every delivery is completed with speed, accuracy and results in a positive Consumer, Merchant and Dasher experience. We’re building the world’s leading last-mile logistics platform - and to succeed, we’ll need to disrupt ourselves along the way.

## About The Role

As a Senior Associate on the ANZ Dasher & Logistics S&O team, you will own and drive the performance of our Dasher marketplace, ensuring the health, quality, and compliance of our fleet while enabling sustainable, scalable growth of the business.

You will take end-to-end ownership of critical Dasher metrics, translating data into clear insights and leading operational initiatives that improve delivery quality, reduce cost and risk, and strengthen our onboarding and compliance processes. You will partner closely with operational teams, product and engineering, finance, and legal to drive strong decision-making and execution, ensuring alignment across all business lines against ANZ priorities.

You will deep dive into Dasher operational and quality metrics to identify trends, diagnose root causes of underperformance, and develop data-backed action plans to keep performance on track. You will clearly communicate insights, trade-offs, and progress to cross-functional stakeholders and leadership, particularly when metrics deviate from plan.

In parallel, you will lead and contribute to longer-term, cross-functional initiatives that require sustained ownership beyond day-to-day monitoring. This includes designing and executing experiments and projects to improve marketplace quality, onboarding efficiency, fraud prevention, and regulatory compliance, from problem definition through to implementation and measurement of impact.

You will report to the Manager, Strategy & Operations, Dasher & Logistics.

You're excited about this opportunity because you will…

- Strategise - Help shape the Dasher marketplace strategy by identifying opportunities to improve delivery quality, fleet health, onboarding efficiency, fraud prevention, and compliance, translating metrics and insights into clear, actionable operational plans.
- Engage - Design and implement scalable initiatives and best practices that improve Dasher quality, safety, and efficiency, delivering a reliable and compliant delivery experience.
- Operate - Own dashboards and core Dasher performance metrics, manage week-over-week operating cadence, and proactively identify and mitigate risks to safe, compliant delivery operations.
- Analyse - Build and maintain analytical models using tools such as Excel and SQL to assess performance, quantify trade-offs, and evaluate the economic and operational impact of programs, experiments, and policy changes.
- Influence - Partner closely with Operations, Product, Engineering, Legal, Policy, Fraud, and Comms teams to drive alignment, execute initiatives, and build stakeholder and leadership buy-in.

We're excited about you because…

- You have 3+ years of experience in Strategy & Operations, Business Operations, Consulting, Banking, Technology, or a related field, supported by a Bachelor’s degree.
- You are a self-starter – You have a bias for action and are able to thrive in a fast-paced, constantly changing environment.
- You are a problem solver – You have a talent for synthesising complex problems, can translate high-level goals into actionable plans, and enjoy implementing a process.
- You are analytical – You use data to inform tough decisions, and are comfortable operating at both the 10,000 foot level and at the 10 inch level.
- You are an owner – You're always looking for opportunities to better your work product and own the outcome – both the good and the bad.

## About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at [careersatdoordash.com/recruitment-scam-awareness](http://careersatdoordash.com/recruitment-scam-awareness).

## About DoorDash Australia

## Company Overview
- **One-liner**: DoorDash Australia connects local consumers, merchants, and independent delivery contractors through a technology platform for ordering and delivering food, groceries, and other goods across Australia.
- **Entity Type**: Public subsidiary (Parent: DoorDash, Inc. – NASDAQ: DASH)
- **Headquarters**: Melbourne, VIC, Australia (with additional office in Sydney)
- **Founded**: 2013 (global); Australian operations launched in 2020
- **Founders**: Tony Xu, Stanley Tang, Andy Fang, Evan Moore

## Core Business
- **Primary industry**: Logistics, freight and delivery services; local commerce platform
- **Target customers**: B2B (merchants, restaurants, retailers), B2C (consumers), and independent contractors (Dashers)
- **Mission**: "To empower local economies" – helping merchants grow, giving consumers access to local goods, and providing flexible earning opportunities for Dashers

## Products & Services
- **DoorDash Marketplace**: Core platform where consumers order food and goods from local merchants for delivery by Dashers. Integrated ordering, payment, and logistics.
- **DoorDash Drive**: White-label delivery solution enabling merchants to use DoorDash’s logistics network for deliveries ordered through their own websites.
- **Dasher App**: Independent contractor platform allowing individuals to choose when and where to deliver, with upfront pay disclosure.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed for the Australian entity. Parent company DoorDash, Inc. is publicly traded (NASDAQ: DASH) with a market capitalisation of over $50 billion (as of mid-2025).
- **Key Metrics** (Australia, 2024):
  - Over 230,000 Australians earned income as Dashers
  - Dashers collectively earned more than $500 million
  - Merchants generated over $1.4 billion in sales on the platform
  - More than 35,000 active merchants at year-end
- **Notable Investors/Partners**: Backed by global parent; local partnerships with more than 35,000 merchants including restaurants, grocery stores, and retail outlets.
- **Growth Signals**:
  - Launched in Australia in 2020 and rapidly expanded to all major cities and regional areas
  - 147 full-time employees (FTEs) as of 2024, with 48 new FTEs added during the year
  - Ongoing investment in trust & safety operations, regulatory compliance, and supplier risk management

## Competitive Advantages
- **Network effects**: Large, active base of merchants, Dashers, and consumers creates a self-reinforcing marketplace
- **Technology & logistics**: Proprietary routing, real-time tracking, and AI-driven demand forecasting
- **Global scale with local expertise**: Leverages DoorDash’s global infrastructure (including Deliveroo and Wolt) while adapting to Australian regulations and consumer preferences
- **Flexible earning model**: Attracts a large pool of Dashers, ensuring delivery capacity even during peak times

## Strategic Focus
- Growing merchant and consumer base across Australia, including expansion into non-food categories (grocery, retail, alcohol)
- Engaging with regulators (e.g., Fair Work Commission proceedings on minimum standards for employee-like workers)
- Strengthening trust & safety through 24/7 incident response and modern slavery risk mitigation
- Investing in sustainable growth: ethical supply chains, dasher support, and community impact programs

## Why Work Here
- **Culture**: Fast-paced, mission-driven environment with a focus on “moving quickly and always learning.” Employees report a collaborative atmosphere and ownership over problems.
- **Work policy**: Hybrid model with offices in Melbourne and Sydney. Flexibility for certain roles.
- **Perks**:
  - Employee Assistance Program and free confidential hotline
  - Ethics & Compliance Center for reporting concerns (whistleblower, anti-discrimination, workplace health & safety)
  - Opportunities to work across diverse teams: Analytics, Marketing, Sales, Engineering, HR, Trust & Safety, and more
- **Diversity & inclusion**: Formal policies on equal opportunity, anti-discrimination, and anti-harassment; modern slavery steering committee and due diligence frameworks
- **Career growth**: Rapidly growing entity with many new hires (48 added in 2024) and visible impact on local economies

## Sources
1. [about.doordash.com](https://about.doordash.com/en-au/company)
2. [about.doordash.com/impact](https://about.doordash.com/en-au/impact)
3. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/doordashaustralia)
4. [au.seek.com](https://au.seek.com/companies/doordash-160565827422517)
5. [modernslaveryregister.gov.au](https://modernslaveryregister.gov.au/statements/NRoIZVToIlVQnkO/pdf/)

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