--- title: 'Senior Associate, Trucking & Warehousing Associate at Flexport' canonical: 'https://feeny.ai/job/senior-associate-trucking-warehousing-associate-flexport-hanoi-qj7darmzq4xh' type: 'job' last_seen: '2026-09-23' --- # Senior Associate, Trucking & Warehousing Associate at Flexport - **Company:** Flexport - **Location:** Hanoi, Vietnam - **Posted:** 2026-09-17 - **Last confirmed live:** 2026-09-23 - **Apply:** https://job-boards.greenhouse.io/flexport/jobs/8210257 ## Job description About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity This role reports to the Manager, Trucking & Warehouse (based in Ho Chi Minh City) and is a senior, high-autonomy position: you are expected to be the go-to person in Hanoi, capable of resolving day-to-day issues independently, and proactively improving how the team works Daily Operations & Execution - Coordinate domestic trucking bookings: trucking only, or trucking attached to ocean and air shipments across Vietnam, including EXW pickups, port runs, and cross-dock moves. - Fulfill ad-hoc trucking, CFS, and storage service requests from internal teams and clients. - Track shipment and warehouse milestones, ensuring Flexport systems are updated accurately and KPIs are met. - Act as the first point of contact for on-site issues in Hanoi, resolving delays, exceptions, and service issues directly with vendors and warehouse operators before escalating. Warehouse & CFS Operations - Liaise with CFS/warehouse vendors to ensure service quality, safety compliance, and cost efficiency. - Identify operational bottlenecks in warehouse workflows and recommend practical improvements. Vendor Management - Maintain and grow relationships with domestic trucking, CFS, and warehouse vendors in the Hanoi/Northern Vietnam region. - Lead vendor onboarding, including collecting documents, negotiating rates, and building service profiles. - Own and maintain the domestic trucking and CFS rate database, keeping Flexport's systems accurate and up to date. - Monitor vendor performance, flag quality or reliability issues, and drive corrective action. SOPs, Reporting & Process Improvement - Design, document, and maintain SOPs for daily trucking, CFS, and warehouse operations at the Hanoi site. - Build and maintain regular operational reports and dashboards to track performance, cost, and service KPIs. - Proactively identify opportunities to automate repetitive tasks or build lightweight tools/platforms that improve team productivity. - Share best practices and process documentation with the wider team to standardize ways of working across locations. New Business Support - Support RFQ responses for domestic trucking and CFS/warehousing by gathering vendor rates and capacity information. - Partner with the Manager, Product team (Ocean/Air), and Demand team on solution design and costing for new client opportunities. - Prepare rate sheets and trucking/warehousing lane summaries for client proposals. ## What We're Looking For - Bachelor's degree in logistics, supply chain, business, or a related field. - 3–5+ years of experience in trucking, freight forwarding, warehousing/CFS, or logistics operations, with at least 1 year in a role requiring independent ownership. - Hands-on experience with warehouse and CFS operations is required; experience setting up or improving CFS workflows is a strong plus. - Demonstrated experience building or improving SOPs and operational reporting in a previous role. - Genuine interest in automation and process improvement — comfortable with Excel/GSheet formulas, macros, or basic tools/scripts; experience with TMS or building simple internal tools is a plus. - Familiarity with Vietnam's domestic trucking and warehousing/CFS market, especially in the Hanoi/Northern region. - Fluent working English (able to lead calls and written communication with overseas teams). - Proactive, solutions-oriented communicator who flags problems early and drives resolution without needing close supervision. ## What You'll Gain - Hands-on expertise in domestic trucking operations and Vietnam's logistics ecosystem. - Direct exposure to vendor management, RFQ processes, and new business solutioning. - A clear growth path as Flexport Vietnam scales. - Mentorship from experienced operations leads and cross-functional exposure to ocean, customs, and account management teams. Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at [www.flexport.com/privacy](http://www.flexport.com/privacy) for additional information. ## About Flexport ## Company Overview - **One-liner**: Flexport is a technology-driven freight forwarding and supply chain platform that uses AI to coordinate global logistics from factory to customer door. - **Entity Type**: Private (Series E) - **Headquarters**: San Francisco, California, USA - **Founded**: 2013 - **Founders**: Ryan Petersen ## Core Business - **Primary industry**: Logistics, Supply Chain Technology, Freight Forwarding - **Target customers**: B2B — enterprise and SMB businesses that import/export goods globally across industries - **Mission or purpose statement**: "To make global trade so easy there will be more of it." ## Products & Services - **Ocean & Air Freight**: Full-service ocean and air freight solutions with SKU-level visibility, real-time tracking, and cost management. - **Customs Brokerage**: Licensed customs brokers using AI to review 100% of entries before submission, achieving a compliance error rate 10x better than next best in class. - **Booking Management**: Platform to manage ocean contracts and bookings, track real-time performance, and optimize allocation strategies. - **Buyer’s Consolidation**: Service to maximize container utilization by grouping multiple suppliers into one container, reducing freight and labor costs. - **Supply Chain AI Platform**: AI-driven decision-making platform that automates processes, reduces freight spend by 10% or more, and deploys large language models and AI agents for real-world logistics optimization. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: 2.9x net revenue growth since 2024; serves more than 13,000 customers across 147 countries - **Notable Investors/Partners**: Ryan Petersen (Founder & CEO); major investors include Founders Fund, SoftBank Vision Fund, and others (specific lead investors not fully detailed in provided sources) - **Growth Signals**: Rapid AI deployment in logistics; 400+ software engineers focused on AI; net revenue growth of 2.9x since 2024; expanding global presence with offices worldwide ## Competitive Advantages - **Real-world AI deployment**: Unlike many supply chain AI startups, Flexport is deeply embedded in actual operations of moving cargo by ocean, air, truck, and rail, with proprietary data and integrations. - **Scale and trust**: 13,000+ customers and integration with enterprise systems, logistics service providers, and governments. - **Customs compliance**: AI auditor reviews 100% of entries, achieving 10x better error rate than next best in class. - **End-to-end platform**: Single platform covering freight, customs, booking, and consolidation, reducing silos and complexity. - **Data ontology**: Proprietary data ontology for global logistics, enabling powerful AI models. ## Strategic Focus - **AI-driven autonomous supply chain**: Building AI agents to create an autonomous supply chain, deploying the latest foundational AI models on top of proprietary data and integrations. - **Customer obsession**: Prioritizing customer success and hard cost savings (e.g., 10%+ reduction in freight spend). - **Global expansion**: Operating across continents and time zones, with offices in multiple global locations. - **Talent development**: Aiming to hire 80% of manager and above roles from within, developing early-career talent into leaders. ## Why Work Here - **Meritocracy**: Compensation and advancement based on value created, with rapid growth opportunities for smart, hardworking people. Many leaders started on the ground floor. - **Learning environment**: Described as "the best company to learn about how the world works" — logistics underlies the global economy. Employees speak over 70 languages. - **Cutting-edge technology**: 400+ software engineers deploying latest AI models in real-world logistics; roles include Senior Software Engineer: Applied AI, Autonomous Freight Systems, and Data Infrastructure. - **Culture**: Values include "Win as a Team," "Empower the Client," "Play the Long Game," "Act Like an Entrepreneur," and "Simplify." Recognized as a Great Place to Work. - **Global and remote-friendly**: 125 open positions across Engineering, Operations, Sales, Customs, and more, with offices worldwide and remote options. - **Impact**: Working on the $8.6T global logistics market — "the single largest opportunity to apply AI anywhere in the world." ## Sources 1. [flexport.com](https://www.flexport.com/company/careers/) 2. [flexport.com](https://www.flexport.com/) 3. [flexport.com](https://www.flexport.com/company/about-us/) 4. [flexport.com](https://www.flexport.com/careers/jobs/) 5. [flexport.com](https://www.flexport.com/careers/jobs/?gh_src=c0d6caef1) ## Other roles at Flexport - [Manager, Ocean Freight](https://feeny.ai/job/manager-ocean-freight-flexport-bellevue-washington-83v93x7fa726) — Bellevue Washington, United States / San Francisco California, United States - [Manager, Ocean Freight](https://feeny.ai/job/manager-ocean-freight-flexport-denver-colorado-hsnseqh7q5zm) — Denver Colorado, United States - [Rotational Development Program](https://feeny.ai/job/rotational-development-program-flexport-new-york-city-new-york-fwcf37jmf9r3) — New York City New York, United States - [Senior Account Manager, Fulfillment](https://feeny.ai/job/senior-account-manager-fulfillment-flexport-atlanta-0cgbxs060p45) — Atlanta, GA / Chicago, IL / Dallas, TX / Phillipsburg / San Bernardino, CA - [Account Executive](https://feeny.ai/job/account-executive-flexport-seoul-2a3eefb9fg5d) — Seoul, South Korea - [Global Operations Associate](https://feeny.ai/job/global-operations-associate-flexport-dallas-texas-31yngkny3f88) — Dallas Texas, United States - [Account Executive](https://feeny.ai/job/account-executive-flexport-san-diego-california-s59z9756mh5q) — San Diego California, United States - [Account Executive III (Farmer)](https://feeny.ai/job/account-executive-iii-farmer-flexport-san-diego-california-63k42tt58vfn) — San Diego California, United States - [Area Manager - New Grad](https://feeny.ai/job/area-manager-new-grad-flexport-atlanta-6syma5nzb31r) — Atlanta, GA - [Senior IT Systems Engineer](https://feeny.ai/job/senior-it-systems-engineer-flexport-san-francisco-california-pnds7a262qhy) — San Francisco California, United States