---
title: 'Senior Atlassian Technology Consultant at ServiceRocket'
canonical: 'https://feeny.ai/job/senior-atlassian-technology-consultant-servicerocket-sydney-ztae2901bbd0'
type: 'job'
last_seen: '2026-09-07'
---

# Senior Atlassian Technology Consultant at ServiceRocket

- **Company:** ServiceRocket
- **Location:** Sydney, Australia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2025-08-04
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/servicerocket/ac155382-9359-4135-afe7-ceaf84ddbb63

## Job description

G'day! We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer. Twenty years on and counting, we’ve got your back. Why is ServiceRocket the place for you 🧡

- A 20+ year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
- We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award. Visit our website to learn more and become a part of our Rocketeer Nation.

## About the Service Delivery area

The Service Delivery area is responsible for providing consulting services to clients, delivering complete project solutions that achieve measurable business improvement through the company's products and services. The team defines and executes the approach for outsourced solutions, systems integration, and proprietary tooling — acting as the bridge between client needs and technical execution. At ServiceRocket, this means working within a named account, Centers of Excellence (COE) model, where cross-functional delivery teams guide enterprise clients through complex technology transformations — primarily across the Atlassian ecosystem — from initial scoping through to successful outcomes.

## What you’ll be doing 💪

- Design, develop, and implement high-quality solutions including architectural system design
- Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements
- Provide experienced guidance, feedback, and recommendations to customers based on established best practices
- Support the roll-out, adoption, and scaling of provided solutions for customers
- Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship
- Advice on internal tools and processes as a senior member of the technical team
- Promote yourself as a subject matter expert and valued member of the community
- Assist with proposal development and statement of work definitions
- Engage with potential customers on sales calls as a technical resource, advising on product solutions

## What you’ll bring to the table 🧑‍💻

- Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines
- 5+ years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar positions
- Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training for Atlassian products (Jira, Confluence, Bitbucket, etc)
- A successful history in customer engagement and demonstrated exceptional consulting and influencing skills
- Excellent analytical skills with the ability to take a holistic view across a range of domains
- Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions
- Excellent communication skills, including workshop facilitation, written and verbal communication
- Experience with Agile development methodologies
- Proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration, and other related technical skills
- Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)
- Familiarity with ITIL and ITSM principles
- Experienced in UAT testing and test use-case development
- Knowledge of cloud technologies

## Your leaders 🤟

Rob is a music lover, a distinguished triathlete, and our founder and CEO. He leads our Global Services team with empathy, critical thinking, and a lot of authenticity. With him and your manager Jono, you will deliver value through high-impact projects to world-class partners while growing your skills to the next level!

The Professional Services Consulting area is responsible for providing fee-for-service consulting services to clients by providing a complete project solution to achieve measurable business improvement using company products and services, defining opportunity/process around outsourced solutions, systems integration or other proprietary tools.

## What you’ll be doing 💪

- Design, develop, and implement high-quality solutions including architectural system design
- Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements
- Provide experienced guidance, feedback, and recommendations to customers based on established best practices
- Support the roll-out, adoption, and scaling of provided solutions for customers
- Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship
- Advice on internal tools and processes as a senior member of the technical team
- Promote yourself as a subject matter expert and valued member of the community
- Assist with proposal development and statement of work definitions
- Engage with potential customers on sales calls as a technical resource, advising on product solutions

## What you’ll bring to the table 🧑‍💻

- Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines
- 1-3 years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar positions
- Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training for Atlassian products (Jira, Confluence, Bitbucket, etc)
- A successful history in customer engagement and demonstrated exceptional consulting and influencing skills
- Excellent analytical skills with the ability to take a holistic view across a range of domains
- Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions
- Excellent communication skills, including workshop facilitation, written and verbal communication
- Experience with Agile development methodologies
- Proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration, and other related technical skills
- Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)
- Familiarity with ITIL and ITSM principles
- Experienced in UAT testing and test use-case development
- Knowledge of cloud technologies

## Your leaders 🤟

Rob is a music lover, a distinguished triathlete, and our founder and CEO. He leads our Global Services team with empathy, critical thinking, and a lot of authenticity. With him and your manager Kumar, you will deliver value through high-impact projects to world-class partners while growing your skills to the next level!

## Perks ✨🍇🚀

-Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit. -Stock options: you have the opportunity to participate in the ownership of the company. -Health insurance: we support you and your family–your well-being matters. -Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location. -Career pathways program: you can grow horizontally, vertically, or any way you want. -Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness. -Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture. Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance. Our Selection Process 🔎 Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you. You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area. Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!

Additional Information ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. *Only shortlisted candidates will be notified* RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us.Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email careers@servicerocket.com.

## About ServiceRocket

## Company Overview
- **One-liner**: ServiceRocket is a trusted technology-enabled services partner specializing in Atlassian solutions, helping businesses accelerate growth, reduce complexity, and build Centers of Excellence.
- **Entity Type**: Private (bootstrapped)
- **Headquarters**: Palo Alto, California, United States
- **Founded**: 2001
- **Founders**: Rob Castaneda

## Core Business
- Primary industry/industries: IT services, Atlassian ecosystem, platform services, software development
- Target customers: B2B, enterprises, and organizations using Atlassian products (Jira, Confluence, etc.)
- Mission or purpose statement: Not explicitly stated, but the company emphasizes being the most reliable Atlassian partner and empowering its "Rocketeers" to deliver exceptional results.

## Products & Services
- **Managed Services**: Ongoing support and management of Atlassian environments
- **Licensing**: Assistance with Atlassian licensing and procurement
- **Migration**: Expert migration services to/from Atlassian cloud or data center
- **Implementation**: Accelerated implementation of Atlassian solutions to recognize revenue faster
- **Advisory**: Solution architecture and strategic guidance aligned with the Atlassian roadmap
- **Training**: Atlassian training programs to skill up teams
- **Platform Services**: Extending capabilities of Atlassian, Miro, and other platforms
- **Tech-Enabled Support**: Blending human talent and tech resources for streamlined IT support
- **Apps Engineering**: Custom app development, add-ons, and integrations for clients

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Annual Revenue of USD 50,000,000 (as of latest LinkedIn data)
- **Notable Investors/Partners**: Atlassian, Miro (strategic partnerships)
- **Growth Signals**: 250+ Rocketeers globally, 10 office locations, 4,000+ active customers, 50+ Atlassian Certified Rocketeers, 11 ACE Experts, 24x7 customer support, and a 94% Glassdoor recommendation rating

## Competitive Advantages
- Over 20 years of deep specialization in the Atlassian ecosystem
- Large pool of certified experts (50+ Atlassian Certified, 11 ACE Experts)
- Global presence with 24x7 support across time zones
- Proven track record as a "most reliable Atlassian partner" with thousands of businesses
- Ability to deliver a full spectrum of services from advisory to managed services and custom app engineering

## Strategic Focus
- Building Centers of Excellence for clients to maximize Atlassian investments
- Accelerating business growth and driving innovation through platform optimization
- Expanding tech-enabled services and app engineering capabilities
- Skilling up client teams to run their own Atlassian environments over time

## Why Work Here
- Flexible hybrid work model with offices in Sydney, Palo Alto, and other global locations
- 94% of employees on Glassdoor recommend ServiceRocket
- Career Pathways Program to grow skills and explore new roles
- Choice of company-provided computer or using your own with reimbursement
- Parental leave with a phased return-to-work program
- Diverse, vibrant, and inclusive team culture (referred to as "Rocketeers")
- Opportunity to work with leading tech companies like Atlassian and Miro

## Sources
1. [servicerocket.com](https://www.servicerocket.com/)
2. [servicerocket.com/join-us](https://www.servicerocket.com/join-us)
3. [servicerocket.com/who-we-are](https://www.servicerocket.com/who-we-are)
4. [linkedin.com/company/servicerocket](https://www.linkedin.com/company/servicerocket)
5. [jobs.lever.co/servicerocket](https://jobs.lever.co/servicerocket)

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