---
title: 'Senior Automation Engineer at ATI Business Group'
canonical: 'https://feeny.ai/job/senior-automation-engineer-ati-business-group-central-jakarta-1rqcdy8p3ny7'
type: 'job'
last_seen: '2026-09-08'
---

# Senior Automation Engineer at ATI Business Group

- **Company:** ATI Business Group
- **Location:** Central Jakarta, Indonesia
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-01
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/atibusinessgroup/3074ac6c-eaba-4d3c-a3bd-2bed478e8ec0

## Job description

Are you passionate about building automation solutions that eliminate repetitive work and create measurable business impact? Do you enjoy turning complex processes into efficient, scalable workflows while exploring how AI can enhance automation even further? If you're excited by solving business problems through technology and working on innovative automation initiatives, we'd love to hear from you.

We are looking for an Automation Engineer (RPA & AI) to join our Automation team. Working closely with the ATI TAM and the client's Automation Leader, you'll design, develop, and implement intelligent automation solutions that improve operational efficiency and support business transformation.

## Key Responsibilities

- Assess automation opportunities by working closely with Business Analysts to understand existing business processes and identify suitable solutions for partial or end-to-end process automation
- Design, configure, develop, test, deploy, and maintain scalable, reusable RPA solutions and frameworks using UiPath and Microsoft Power Platform
- Build automation solutions that integrate seamlessly with external applications and enterprise systems
- Monitor, maintain, and continuously improve deployed automations to ensure reliability, performance, and business value
- Troubleshoot issues, implement enhancements, and deliver timely resolutions based on client and stakeholder feedback
- Collaborate with cross-functional teams throughout the automation lifecycle, from discovery and design to deployment and ongoing support
- Ensure automation solutions follow development standards, best practices, and governance guidelines
- Contribute to the continuous evolution of ATI's automation capabilities by identifying opportunities for optimization and innovation

Is This You?

- Bachelor's degree in Computer Science, Information Technology, Software Engineering, Information Systems, or a related technical field
- More than 3 years of hands-on RPA development experience using UiPath and/or Microsoft Power Automate
- English proficiency of CEFR B2 or above
- Experience designing, developing, testing, and supporting automation solutions
- Strong analytical and problem-solving skills
- Ability to work collaboratively with technical and business stakeholders
- Around 1 year of experience working with AI-related engineering, intelligent automation, or AI-enabled solutions
- Experience integrating AI capabilities into automation workflows
- Exposure to process improvement or digital transformation initiatives

Be Part of ATI's Journey

At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.

Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.

Join us and help shape the future of travel and hospitality.

## About ATI Business Group

## Company Overview
- **One-liner**: ATI Business Group is a business process outsourcing (BPO) and technology solutions provider specializing in the travel, aviation, and hospitality industries.
- **Entity Type**: Private (no disclosed funding)
- **Headquarters**: Jakarta, Indonesia
- **Founded**: 2001
- **Founders**: David Harsamto (Co-Founder & CFO), with Brad Holman (CEO) leading the commercial side since 2010

## Core Business
- **Primary industries**: Travel, aviation, hospitality, business process outsourcing (BPO), and travel technology
- **Target customers**: Travel agencies, airlines, hotel groups, and other travel/hospitality organizations (B2B, enterprise)
- **Mission / purpose statement**: To help travel, aviation, and hospitality organizations scale with people, processes, and technology that deliver measurable impact.

## Products & Services
- **Fare Filing & Fare Loading**: Managing fare data across multiple Global Distribution Systems (GDS) for airlines and travel sellers.
- **Ticketing & Refund Operations Support**: End-to-end ticketing, reissuance, and refund processing.
- **Finance & Accounting Support Services**: Outsourced accounting, reconciliation, and financial reporting for travel companies.
- **Fare Audit Services**: Auditing fare calculations to ensure accuracy and revenue protection.
- **Business IT Development**: Custom software development and automation solutions (including RPA and AI) for travel operations.
- **Call & Chat Support**: Multilingual customer contact center services for travel and hospitality clients.
- **Client Corporate Finance**: Finance and operations associate roles supporting client back-office functions.

## Market Standing
- **Valuation**: Not publicly available
- **Key metric**: Annual revenue estimated at ~$588K (based on third-party estimates) – note this figure appears low relative to headcount and may not be verified; private company, no official disclosure.
- **Headcount**: 1,034 employees (as of 2026), +8.6% growth YoY
- **Notable clients/partners**: Garuda Indonesia (flagship client for fares management platform), and other airlines, travel agencies, and hospitality brands.
- **Growth signals**: Strong hiring momentum – active job postings grew +141% year-over-year; expanded automation and AI team (hiring Automation & AI Lead, AI Engineer); global footprint across 8 countries.

## Competitive Advantages
- **Deep domain expertise**: Over 20 years focused exclusively on travel and aviation BPO, giving them institutional knowledge of airline pricing, GDS systems, and global distribution.
- **End-to-end service stack**: Covers fare filing, ticketing, refunds, audit, finance, IT development, and contact center – a one-stop shop for travel operations.
- **Scalable offshore model**: Majority of workforce in Indonesia (77%) allows competitive cost structures while maintaining English-language capabilities for global clients.
- **Technology-led transformation**: Investing in automation, AI, and robotic process automation (RPA) to drive efficiency gains for clients.

## Strategic Focus
- **Current priorities**: Scaling automation and AI capabilities (recently posted roles for Automation & AI Lead and AI Engineer), expanding service lines, and deepening relationships with existing travel/hospitality clients.
- **Direction for growth**: Enter new geographies (presence in US, Australia, India, Maldives, Thailand, Poland, Canada); continue to build the ATI Academy for structured talent development; leverage technology to move from pure BPO to technology-enabled services.

## Why Work Here
- **Culture**: Team-driven environment focused on collaboration, clear roles, and measurable impact. Review ratings: 3.6/5 (168 reviews) – work-life 3.6, compensation 3.8, culture 3.6, career 3.2.
- **Work policy**: On-site positions (Central Jakarta and BSD South Tangerang) – currently no remote/hybrid model evident from job postings.
- **Training & growth**: ATI Academy provides structured onboarding and upskilling; employees report clear career paths.
- **Global exposure**: Opportunity to work with international clients across multiple time zones and cultures.
- **Rewards**: Competitive compensation (especially for the local market) and recognition programs.

## Sources
1. [LinkedIn Company Profile](https://linkedin.com/company/ati-business-group)
2. [ATI Business Group official site](https://atibusinessgroup.com/jobs/)
3. [Lever careers page (job listings)](https://jobs.lever.co/atibusinessgroup)
4. [ATI Business Group leadership page](https://atibusinessgroup.com/leadership/)
5. [Craft.co company profile](https://craft.co/ati-business-group)

## Other roles at ATI Business Group

- [Quality Support Specialist (Fluent in English)](https://feeny.ai/job/quality-support-specialist-fluent-in-english-ati-business-group-south-tangerang-c520kqz5dr2w) — South Tangerang, Indonesia
- [Operations Support Specialist (Fluent in English)](https://feeny.ai/job/operations-support-specialist-fluent-in-english-ati-business-group-south-sm1z4vxcq0a8) — South Tangerang, Indonesia
- [Travel Consultant (Fluent in English)](https://feeny.ai/job/travel-consultant-fluent-in-english-ati-business-group-central-jakarta-gzamq03533s9) — Central Jakarta, Indonesia
- [Finance Associate (Japanese Speaker)](https://feeny.ai/job/finance-associate-japanese-speaker-ati-business-group-south-tangerang-w5csaqw4b2w9) — South Tangerang, Indonesia
- [Fare Loader](https://feeny.ai/job/fare-loader-ati-business-group-central-jakarta-cb60kgqkwm4d) — Central Jakarta, Indonesia
- [Travel Advisor (Fluent in English)](https://feeny.ai/job/travel-advisor-fluent-in-english-ati-business-group-south-tangerang-1wvf686xm09h) — South Tangerang, Indonesia
- [Support Engineer – AI & Automation](https://feeny.ai/job/support-engineer-ai-automation-ati-business-group-central-jakarta-g6nrg6etyxc4) — Central Jakarta, Indonesia
- [Talent Sourcing Intern](https://feeny.ai/job/talent-sourcing-intern-ati-business-group-central-jakarta-xgakeg2wbnjq) — Central Jakarta, Indonesia
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- [IT Operations Support](https://feeny.ai/job/it-operations-support-ati-business-group-south-tangerang-pvg8zhy6fayh) — South Tangerang, Indonesia