---
title: 'Senior Automation Engineer, IT Help Desk at HackerOne'
canonical: 'https://feeny.ai/job/senior-automation-engineer-it-help-desk-hackerone-pune-az8msezcvj5m'
type: 'job'
last_seen: '2026-10-16'
---

# Senior Automation Engineer, IT Help Desk at HackerOne

- **Company:** HackerOne
- **Location:** Pune, India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/hackerone/ed31007b-6c3e-4124-b7a2-c7a3cfbb1ad3

## Job description

HackerOne is a global leader in Continuous Threat Exposure Management (CTEM). The HackerOne Platform unites agentic AI solutions with the ingenuity of the world’s largest community of security researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions like bug bounty, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, HackerOne delivers measurable, continuous reduction of cyber risk for enterprises. Industry leaders, including Anthropic, [Crypto.com](http://Crypto.com), General Motors, Goldman Sachs, Lufthansa, Uber, UK Ministry of Defence, and the U.S. Department of Defense, trust HackerOne to safeguard their digital ecosystems. HackerOne was recognized in Gartner’s Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for its leadership in AI Security Testing and has been named a Most Loved Workplace for Young Professionals (2024).

HackerOne is at a pivotal inflection point in the security industry. Offensive security is no longer optional – it is the standard for forward-thinking companies that want to build trust and resilience in a world where AI-driven innovation and adversaries are moving faster than ever. With the industry shifting, HackerOne stands apart: we combine the ingenuity of the largest security research community with a best-in-class AI-powered platform, trusted by the world’s top organizations.

HackerOne Values HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability.

Senior Automation Engineer, IT Help Desk Location: Pune, India (working onsite)

Position Summary HackerOne is building an AI-native approach to Enterprise IT, where AI agents are the first line of support and every human interaction becomes an opportunity to make those agents smarter. As Senior Automation Engineer, IT Help Desk, you will build and operate this model—combining exceptional internal customer service with hands-on engineering to create AI agents, automations, and support experiences that help Hackeronies do their best work. This is not a traditional help desk role. You will work in a highly technical, developer-heavy environment and be expected to build with AI yourself: writing code, developing and improving agents, understanding developer workflows, and using data to systematically shift support from human intervention toward automated resolution. The underlying model is Tier 1 AI Agents, Tier 2 human support/on-call, and Tier 3+ deep technical escalation to owning teams, with the explicit goal of continually moving repeatable work toward Tier 1. We opened our new office in Pune, India to welcome team members who value in-person connection, collaboration, and shared purpose. For the types of challenges we’ll tackle and the work we’ll do together, we believe in-person connection will be essential to building strong relationships, solving problems effectively, and fostering a vibrant community. As a fully integrated part of HackerOne’s global team, the Pune office will play a meaningful role in advancing our culture and mission. At HackerOne, we Win Together – and our Pune team will help lead the way by shaping a dynamic, in-person culture rooted in purpose and partnership.

Primary Responsibilities Success in the Senior Automation Engineer, IT Help Desk role will be accomplished by delivering on the responsibilities below in alignment with the Values and Principles that define how we work at HackerOne.

- Build an AI Native IT support experience in which AI agents serve as Tier 1, providing automated first-pass and self-service resolution before requests reach human support. Write code and build, deploy, operate, and continuously improve the agents and automations that power this experience.
- Own the effectiveness of the Tier 1 / Tier 2 / Tier 3+ support model: enable Tier 2 to resolve issues AI cannot, establish clear paths to deep technical owners at Tier 3+, and systematically turn recurring human resolutions into knowledge, tooling, and automation that can move back into Tier 1.
- Deliver an exceptional internal customer experience across a highly technical organization, supporting developer workflows and tooling while creating a clear, consistent, trusted path for Hackeronies to get help.
- Apply Data-Driven Decision Making to deeply understand support demand and performance. Instrument the support experience, identify patterns and failure modes, and use measures such as Tier 1 resolution and owning-team velocity to determine where engineering and automation can have the greatest impact.
- Use First Principles Problem Solving to attack the root cause of recurring support needs rather than repeatedly treating symptoms. Simplify systems, eliminate unnecessary work, and design durable solutions that reduce friction for employees and technical teams.
- Practice Change Agility as AI capabilities, enterprise tooling, and HackerOne’s ways of working rapidly evolve. Experiment, learn from failures, and continuously adapt the support architecture as better models, tools, and approaches become available.
- Provide technically credible support across a broad enterprise environment spanning identity and access, collaboration, endpoints, SaaS, developer tooling, APIs, data systems, and AI infrastructure, while partnering effectively with Security, Engineering, Enterprise Systems, and other owning teams for deep technical escalations.
- Establish an obsessive feedback loop between service and engineering: understand what Hackeronies are trying to accomplish, document what AI cannot yet solve, identify opportunities to improve agents and tooling, and make the support experience measurably better over time.

## Minimum Qualifications

- Significant hands-on experience supporting a technical, developer-heavy organization, with demonstrated understanding of developer workflows and tools such as Git, development environments, APIs, and AI-enabled developer tooling.
- Hands-on software development and automation experience, including demonstrated experience using AI to build working solutions—not simply consuming AI applications—with the ability to write, test, debug, deploy, and maintain code used in production workflows.
- Experience building or operating AI agents, LLM-powered applications, agentic workflows, or comparable AI automation, including integrating AI capabilities with enterprise systems, APIs, data, or internal tooling.
- Experience operating technically complex enterprise support or IT environments across areas such as identity and access, SaaS applications, collaboration platforms, endpoints, and developer tooling, with demonstrated ability to diagnose problems and determine when deep technical escalation is required.

## Preferred Qualifications

- Experience with technologies represented in HackerOne’s support environment, such as Okta, 1Password, Slack APIs, Kandji, AWS, Bedrock, Linear, Claude, ChatGPT, Workato, Google Workspace, or comparable platforms.
- Experience designing or improving tiered support, self-service, or automated service models where automation measurably reduced human support volume.
- Experience instrumenting support systems and using operational data to improve resolution rates, service quality, automation coverage, or engineering productivity.
- Experience working in a fast-moving SaaS, cybersecurity, developer-tools, or similarly technical environment.

Job Benefits:

- Health (medical, vision, dental), life, and disability insurance*
- Equity stock options
- Retirement plans
- Paid public holidays and unlimited PTO
- Paid maternity and parental leave
- Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act)
- Employee Assistance Program

*Eligibility may differ by country We're committed to building a global team! For certain roles outside the United States, India, the U.K., and the Netherlands, we partner with [Remote.com](https://remote.com/preemployment-faq) as our Employer of Record (EOR).

Visa/work permit sponsorship is not available.

Employment at HackerOne is contingent on a background check.

HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.

## About HackerOne

## Company Overview
- **One-liner**: HackerOne provides a unified platform that combines AI and human insight to help organizations identify, manage, and remediate security vulnerabilities through bug bounty, pentesting, and vulnerability disclosure programs.
- **Entity Type**: Private
- **Headquarters**: San Francisco, California, USA (with hubs in eight global locations)
- **Founded**: 2012
- **Founders**: Michiel Prins, Jobert Abma, Alex Rice, Merlijn Boogaard

## Core Business
- Primary industry/industries: Cybersecurity (Vulnerability Management, Bug Bounty, Penetration Testing)
- Target customers: B2B serving Global 2000 companies, technology firms, government agencies, and open-source projects across all industries
- Mission or purpose statement: To empower the world to build a safer internet by making world-class security accessible to everyone [hackerone.com](https://www.hackerone.com/company)

## Products & Services
- **HackerOne Platform**: A unified SaaS platform that integrates bug bounty programs, vulnerability disclosure programs (VDPs), and penetration testing services. It leverages a global community of ethical hackers alongside AI-driven vulnerability detection.
- **Bug Bounty Programs**: Organizations pay rewards ("bounties") to ethical hackers for discovering and reporting security vulnerabilities. HackerOne manages the triage, validation, and remediation workflow.
- **Pentest as a Service (PTaaS)**: On-demand, managed penetration testing delivered by HackerOne's internal security experts, providing continuous testing beyond traditional point-in-time assessments.
- **Vulnerability Disclosure Program (VDP)**: A managed service for setting up a secure channel for external researchers to report security issues, reducing risk from unknown vulnerabilities.
- **HackerOne AI**: Proprietary AI tools and models that analyze vulnerability reports, reduce false positives (25% of findings are actionable), and accelerate remediation workflows [hackerone.com](https://www.hackerone.com/company).

## Market Standing
- **Valuation/Market Cap**: Approximately $2.9 billion (as of July 2025, based on secondary market reports; not officially confirmed)
- **Key Metric**: Total Funding - Over $160 million raised from notable venture capital firms.
- **Notable Investors/Partners**: Valor Equity Partners, EQT Partners, Benchmark, New Enterprise Associates (NEA), Dragoneer Investment Group, and others. Strategic partnerships include the "Internet Bug Bounty" (IBB) for core internet infrastructure [hackerone.com](https://www.hackerone.com/company).
- **Growth Signals**: Over 90% of customers trust HackerOne; 1,300+ companies use the platform; 600,000+ bugs have been discovered; the company reported a 210% increase in vulnerability reports in 2025, and has published millions in AI vulnerability reports [hackerone.com](https://www.hackerone.com/company).

## Competitive Advantages
- **Global Hacker Community**: The world's largest community of elite ethical hackers providing unmatched scale and diversity of testing perspectives.
- **Unified Platform + AI**: The only platform that unifies bug bounty, VDP, and PTaaS with proprietary AI, creating a "high signal, low noise" environment (25% of findings are actionable).
- **Deep Integration with Customers**: Offers $4M+ ROI per critical vulnerability before a breach occurs, making it a high-value, sticky platform for enterprise security teams.
- **Founding Member of IBB**: Unique credibility and access to securing core internet infrastructure and open source projects [hackerone.com](https://www.hackerone.com/company).

## Strategic Focus
- **AI-Powered Security**: Continuing to invest in AI that enhances vulnerability detection, triage, and remediation, while also using AI to generate new attack simulations.
- **Expanding Enterprise Adoption**: Growing its customer base among Global 2000 companies with PTaaS and managed services.
- **Community Growth and Engagement**: Deepening relationships with ethical hackers through events, training, and increased bounty opportunities.
- **Open Source & Infrastructure Security**: Maintaining its leadership role in securing critical internet infrastructure through the IBB and other community initiatives.

## Why Work Here
- **Mission-Driven Culture**: Employees ("Hackeronies") are united by a mission to build a safer internet. The company explicitly seeks candidates who are passionate about this mission [hackerone.com](https://www.hackerone.com/careers).
- **Flexible Work Philosophy**: HackerOne embraces a "Flexible Work" model with hubs in eight global locations, emphasizing collaboration and community while providing flexibility to perform at one's best [hackerone.com](https://www.hackerone.com/careers).
- **Core Values**: The company operates on three core values: Lead with integrity, Default to disclosure (transparency builds trust), and Execute with excellence [hackerone.com](https://www.hackerone.com/careers).
- **Diversity, Equity & Inclusion**: HackerOne is committed to creating an inclusive culture where diverse teams increase creativity, belonging, and performance. They have Employee Resource Groups (ERGs) to foster community.
- **Comprehensive Benefits**: Includes generous paid time off, parental leave (maternity, paternity, family caregiver), medical coverage, retirement plans, and compensation packages linked to long-term company success [hackerone.com](https://www.hackerone.com/careers).
- **Compensation Philosophy**: Pay is based on internal equity and local market data to remain competitive, with a system focused on job duties, experience, location, and tenure [hackerone.com](https://www.hackerone.com/careers).
- **Onboarding (HATCH) Program**: New hires join a cohort-based onboarding program that covers culture, product, and tools like "Working Genius" to help employees thrive [hackerone.com](https://www.hackerone.com/blog/recruitment-process-what-expect-when-you-apply-hackerone).

## Sources
1. [HackerOne About Us Page](https://www.hackerone.com/company)
2. [HackerOne Careers Page](https://www.hackerone.com/careers)
3. [HackerOne Recruitment Process Blog](https://www.hackerone.com/blog/recruitment-process-what-expect-when-you-apply-hackerone)
4. [HackerOne LinkedIn Profile](https://www.linkedin.com/company/hackerone)
5. [HackerOne Job Board](https://jobs.ashbyhq.com/hackerone)

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