---
title: 'Senior Benefits Specialist at Melita Group'
canonical: 'https://feeny.ai/job/senior-benefits-specialist-melita-group-united-states-1635p03epmw0'
type: 'job'
last_seen: '2026-09-09'
---

# Senior Benefits Specialist at Melita Group

- **Company:** Melita Group
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-05-31
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/melitagroup/60ae179b-e0c6-4306-b7bd-cf9c0b425808

## Job description

Melita is a trusted HR, Benefits, and Payroll outsourcing partner to small and mid-sized employers across the U.S. For over 30 years, we have operated on a simple but enduring principle: help our clients succeed by innovating, serving, and supporting their HR, Benefits, and Payroll needs. We hold ourselves to a high standard of integrity, celebrate our clients’ wins as our own, and live by a set of shared values that guide every relationship we build.

Position Summary

The Senior Benefits Specialist serves as a key client service lead within Melita’s benefits administration service, overseeing the execution and ongoing management of employee benefits programs across all lines of coverage. In partnership with the Benefits Advisor, this role supports client renewal strategy discussions and assumes ownership of post-renewal implementation and service delivery. Responsibilities include leading Open Enrollment project management, executing renewal decisions, coordinating plan and enrollment changes, and serving as the primary day-to-day contact for clients, carriers, and vendor partners to ensure a high-quality client experience.

This role combines deep benefits administration expertise with the ability to anticipate client needs, navigate complex issues with carriers and compliance situations independently, and elevates the team through informal mentorship of Benefits Specialists.

Reporting and Scope

- Reports to: Benefits Services Manager
- Cross-functional partners: Benefits Advisors, Benefits Support, Compliance, and external carrier and general agency partners
- Client portfolio: Service 20-30 clients ranging in size from small to large group employers, including fully insured, level funded, and self-funded plans, with more complex and strategic accounts

Core Responsibilities

- Serve as the primary point of contact for clients regarding plan administration, billing inquiries, and escalated service issues, partnering with Melita’s Employee Support Advocacy team to resolve employee-level concerns.
- Build and maintain strong client relationships by delivering proactive service and strategic support that helps clients successfully manage their benefits programs.
- Serve as the primary liaison between clients, carriers, and vendors, managing day-to-day relationships and ensuring timely issue resolution.
- Execute renewal decisions by coordinating with clients and carriers on policy implementations, plan changes, and terminations while managing enrollment updates for existing policies.
- Lead and project manage Open Enrollment, including OE communication materials, scheduling and conducting OE meetings, coordinating benefit technology updates, and overseeing enrollment submissions with internal support teams.
- Onboard new clients onto Melita’s benefits services, including first-time benefits setups and Broker of Record (BOR) transitions from another firm.
- Demonstrate strong knowledge of benefit regulations and ensure client compliance with local, state, and federal legislation, including preparation of required notices and filings.
- Collaborate with the department manager to identify problems and develop solutions to ensure smooth workflows and alignment of the team.
- Mentor Benefits Specialists and share best practices across the teams.
- Partner with the Employee Services Manager create knowledge articles to expand benefits reference materials for Employee Support Advocacy.

Required Qualifications

- Bachelor’s Degree or equivalent combination of education and experience.
- Five (5) or more years related work experience.
- Active Life, Accident and Health Producer License, or willingness and ability to obtain licensing in the relevant states within a defined onboarding period.
- Must continue to meet Continuing Education requirements for license renewal.
- Advanced employee benefits expertise across small and large group markets, including medical, dental, vision, life, disability, voluntary, and ancillary offerings, with comprehensive knowledge of multi-state benefits regulations and market practices
- Experience utilizing benefits administration and HRIS systems (e.g. ADP, Employee Navigator, Paylocity, Rippling)
- Advanced skillset in Microsoft Office Suite.
- Excellent problem solving and time management skills.
- Exceptional client-facing communication skills
- Ability to work within a team and to foster teamwork.

Melita is an employees-first organization where you will join a team that is passionate about elevating the impact of HR. We are an unbiased advisor to our clients (we do not accept insurance commissions), we invest heavily in technology and AI to improve our craft, and we are growing as part of the Allvia / Trinity Hunt Partners platform. This role offers the chance to do meaningful, high-quality client work, build deep benefits expertise, and have a direct impact on how Melita serves clients across the country.

## About Melita Group

## Company Overview
- **One-liner**: Melita Group provides outsourced HR, benefits, payroll, and HR technology services to help small and mid-size businesses build a strong, scalable people infrastructure.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: San Jose, California, United States
- **Founded**: 1992
- **Founders**: Paul Mifsud (President & Founder)

## Core Business
- **Primary industry**: Human Resources / HR Outsourcing
- **Target customers**: B2B – small and mid-size businesses (SMBs)
- **Mission**: “To provide comprehensive HR solutions, payroll and benefits services that are flexible, valuable, and consistently high quality, to help your business achieve a strong foundation upon which to build their business.” [melitagroup.com/about](https://www.melitagroup.com/about)

## Products & Services
- **Full HR Outsourcing**: Builds and manages a complete HR infrastructure including processes, policies, compliance, employee support, and technology implementation.
- **Payroll Services**: Payroll processing and management.
- **Benefits Administration**: Employee benefits such as medical, dental, vision, 401(k), disability, and more.
- **HR Technology Platform**: A proprietary operating system integrated with best-in-class HR technologies to ensure accuracy, consistency, and efficiency.
- **Fractional Team of Experts**: Clients get a team of specialists (e.g., Exec HR Advisor, Technology Specialist) without hiring full-time, at a fraction of the cost. [melitagroup.com/why-us](https://melitagroup.com/why-us)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private)
- **Key Metric**: Annual revenue of **$10M** (per third-party data). Processes **$650M+** in payroll and premiums each year. [linkedin.com/company/melita-group](https://linkedin.com/company/melita-group) | [melitagroup.com/about](https://www.melitagroup.com/about)
- **Notable Investors**: Not publicly available (one prior funding round recorded, but no details disclosed).
- **Growth Signals**: 150+ clients across 38 U.S. states and 17 countries; **97% client retention rate**; **Net Promoter Score of 73**. Employee headcount reported as 34 (LinkedIn, -7.5% YoY) or 55 (company website). [melitagroup.com/about](https://www.melitagroup.com/about)

## Competitive Advantages
- **No long-term contracts** – clients can add or remove services at any time with full transparency.
- **“No stickiness guarantee”** – Melita will train its own replacement if a client decides to bring services in-house.
- **Fractional expertise** – access to a complete team of HR, benefits, and payroll specialists at lower cost than internal hires.
- **30+ years of experience** and a proven track record of high client retention and satisfaction.

## Strategic Focus
- Continue delivering modular, flexible HR solutions tailored to SMBs.
- Leverage technology to improve operational efficiency and employee experience.
- Expand geographic reach and client base while maintaining high service quality.

## Why Work Here
- **100% remote work** – fully work-from-home with family-friendly flexibility.
- **Comprehensive benefits**: Medical, Dental, Vision, Short/Long-Term Disability, Life Insurance, 401(k) match up to 5%, adoption/infertility benefit, pet adoption benefit, legal assistance, financial planning, Employee Assistance Program, paid time off for volunteering, and pre-tax Flexible Spending Accounts.
- **Employee rating**: 4.7/5.0 (13 reviews) – Work-Life 4.8, Culture 4.5, Compensation 4.6, Career 4.5. [linkedin.com/company/melita-group](https://linkedin.com/company/melita-group)
- **Core values**: Work with people that care, purpose-driven career, contribute to building better workplaces, dynamic team, and well-being focus. [melitagroup.com/careers](https://www.melitagroup.com/careers)
- **Open positions** (as of search date): Benefits Specialist (remote US) and People Operations Coordinator (remote US). [jobs.lever.co/melitagroup](https://jobs.lever.co/melitagroup)
- **Hiring process**: Uses AI tools to assist with resume review and analysis, but final decisions are made by humans.

## Sources
1. [melitagroup.com/careers](https://www.melitagroup.com/careers)
2. [linkedin.com/company/melita-group](https://linkedin.com/company/melita-group)
3. [melitagroup.com/about](https://www.melitagroup.com/about)
4. [jobs.lever.co/melitagroup](https://jobs.lever.co/melitagroup)
5. [melitagroup.com/why-us](https://melitagroup.com/why-us)

## Other roles at Melita Group

- [Account Executive, New Client Acquisition](https://feeny.ai/job/account-executive-new-client-acquisition-melita-group-united-states-ve8wd5sz97gk) — United States
- [People Operations Coordinator](https://feeny.ai/job/people-operations-coordinator-melita-group-united-states-15cnyr77vp2j) — United States