--- title: 'Senior Business Analyst - CS Analytics at Kiwi.com' canonical: 'https://feeny.ai/job/senior-business-analyst-cs-analytics-kiwi-com-barcelona-arszj8aj28r7' type: 'job' last_seen: '2026-09-07' --- # Senior Business Analyst - CS Analytics at Kiwi.com - **Company:** Kiwi.com - **Location:** Barcelona, Spain - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-12 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.ashbyhq.com/kiwi-com/8ed47f56-9862-4a1d-895e-dde28a504546 ## Job description ## About Kiwi.com Kiwi.com is a leading global travel-tech company headquartered in the Czech Republic. Our innovative algorithm enables users to find better route options and prices other search engines can’t see, daily performing billions of price checks across 95% of global flight content. Are you bold, bright and curious? Join a global business that’s still got a start-up heart. ## About Customer Support Analytics Team We support our Customer Support department to turn complex operational data into thoughtful, high-impact decisions that enhance customer satisfaction and strengthen daily operations. Partnering closely across Product, Finance, and Operations, we build intuitive dashboards and data models to bring real-time visibility to friction points, tracking airline recovery and ensuring accurate, timely refunds. In our AI-native team, you will collaborate directly with key decision-makers, seeing firsthand how your shared insights make the customer journey measurably better. What you will do: - Support the analytical side of our refunds operation by building reliable data structures, tracking process flows, and partnering with Finance, Product, and Engineering to optimize airline recovery performance. - Partner with the CS Operations team to turn large-scale datasets into actionable insights that support agent productivity, queue management, and customer satisfaction. - Identify inefficiencies across CS Operations and Refunds by acting as a collaborative process expert, leveraging AI tools to support and streamline daily team workflows. - Collaborate closely with Workforce Management and vendor partners to ensure they have accurate, trusted data for volume forecasting, productivity tracking, and headcount modeling. - Co-create automation processes alongside Engineering by evaluating expected efficiency gains and supporting smooth post-implementation transitions. - Maintain and improve internal data pipelines by writing optimized SQL queries that extract meaningful insights and keep shared reporting tools up to date. - Connect with senior leadership by developing clear, empathetic, and data-backed narratives that articulate operational challenges while offering thoughtful solutions. What you will need: - A proven track record in a business analytics role, with experience translating complex operational data into supportive business decisions—ideally within a Customer Support environment. - Strong proficiency in SQL, with confidence writing and managing your own queries, understanding underlying data structures, and supporting peers through code reviews. - Demonstrated experience with Data Visualization tools (such as Looker, Tableau, or PowerBI) to build, refine, and maintain accessible, insight-rich dashboards. - A natural curiosity for AI tools, actively exploring new ways to make work sharper and faster while sharing discoveries to uplift the wider team. - Professional proficiency level English language skills (written and verbal), with clear, empathetic communication skills when working across diverse stakeholders and senior leadership. ## We offer you - We offer a hybrid and flexible work environment. A lovely, modern office in the center of Barcelona (Passeig de Gracia) with great views and amenities. - Monthly entitlement of 200 Euro redeemable through Cobee. Cobee is a benefits platform offering a range of benefits (meals, transport, nursery, health insurance, and physical wellness) and flexible compensation. It also allows our employees to allocate up to 30% of their gross salary to the consumption of certain products or services, leveraging tax exemption. - We also enjoy benefits, such as flexible working hours, 30 paid vacation days and sick days. - Annual financial bonus based on company and individual performance. - Flight vouchers to celebrate your Kiwi anniversaries. - Relocation package (including visa transfer support). - Dogs are welcome in our offices. Interested? Join us and help us make travel more accessible to all. Kiwi.com is proud to be an equal opportunity workplace and employer. We review applications for employment without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Throughout the recruitment process and for some time after it’s finished, we’re going to process your Personal Data. You can find all the necessary information in our Privacy Policy available at: https://jobs.kiwi.com/recruitment-privacy-policy/. ## About Kiwi.com ## Company Overview - **One-liner**: Kiwi.com is an international online travel agency that uses proprietary "virtual interlining" technology to combine flights from different airlines into a single itinerary, enabling travelers to find unique, low-cost flight combinations. - **Entity Type**: Private (acquired by General Atlantic in 2019) - **Headquarters**: Brno, Czechia - **Founded**: 2012 (originally as Skypicker; rebranded to Kiwi.com in 2016) - **Founders**: Oliver Dlouhý ## Core Business - **Primary Industry**: Online Travel Agency / Travel Technology - **Target Customers**: B2C (leisure and business travelers), B2B (partnerships with other OTAs and airlines) - **Mission/Purpose**: "To break down barriers to make sure low-cost travel is open and accessible to all." The company aims to remove frustration and anxiety from travel by creating innovative products and services. ## Products & Services - **Kiwi.com Website & App**: A flight-focused search engine that processes over 100 million searches daily across 500+ airlines. It uses "virtual interlining" to combine non-partnered airlines into single itineraries, finding routes that traditional search engines cannot see. - **Kiwi.com Guarantee**: An integrated protection package that includes Disruption Protection (covering cancellations, major delays, and changes), automatic check-in with boarding passes sent to the user's device, live trip updates, and instant credit for canceled flights. - **Teaming with Airlines**: Kiwi.com is the first OTA partner of Ryanair, Europe's largest airline, and works with other major low-cost and legacy carriers (Wizz Air, easyJet, Vueling, Qatar Airways, etc.). ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (acquired by General Atlantic in 2019 for approximately $151.8 million) - **Key Metric**: Annual Revenue of $55 million (latest available data); Total Funding $101.9 million (across 6 rounds, including a $500,000 seed round in 2013) - **Notable Investors/Partners**: General Atlantic (majority owner), Amadeus (partnership to create largest local flights database) - **Growth Signals**: Sold 25 million flight seats in 2023; operates in 34 countries with 6 core office locations; hit an all-time record of bookings processed and customers served in 2022; 800+ employees representing 63 nationalities. ## Competitive Advantages - **Virtual Interlining Technology**: Proprietary technology that combines non-partnered airlines into a single itinerary, creating unique, affordable routes that cannot be found on other platforms. - **Scale & Data**: Processes over 100 million flight searches daily across 500+ airlines, giving it a massive data advantage in route optimization and pricing. - **Kiwi.com Guarantee**: A strong value proposition that reduces traveler anxiety by offering disruption protection, automatic check-in, and instant credit, differentiating it from standard OTAs. - **First-Mover with Ryanair**: Being the first OTA partner of Europe's largest low-cost carrier provides a significant competitive edge in the budget travel segment. ## Strategic Focus - **Global Travel App Ambition**: Aiming to become a global travel app that makes air travel simple, focusing on innovative products that remove travel friction. - **Technology Leadership**: Continued investment in proprietary technology and data processing to maintain the virtual interlining advantage. - **Customer Experience**: Deepening the Kiwi.com Guarantee and support services to build trust and loyalty. - **Partnership Expansion**: Growing airline and OTA partnerships to expand inventory and reach. ## Why Work Here - **Culture & People**: Highly international environment (63 nationalities) with a focus on travel and technology. The company describes itself as "designed by travelers for travelers." - **Work Environment**: 6 core office locations (Brno HQ, Barcelona, and others). Hybrid/remote policies likely vary by role and location. - **Dog-Friendly**: 90+ dogs in the office, indicating a relaxed and pet-friendly culture. - **Engineering Culture**: Strong emphasis on tech community events and open-source contributions. The company hosts regular tech events and encourages knowledge sharing. - **Employee Rating**: 3.6/5.0 on LinkedIn (445 reviews), with Work-Life Balance rated 4.1, Culture 3.8, and Career Opportunities 3.4. - **Growth & Impact**: Opportunity to work on a platform serving millions of travelers globally, with a clear mission and a product that genuinely changes how people travel. ## Sources 1. [jobs.kiwi.com](https://jobs.kiwi.com/about-us/) 2. [kiwi.com](https://www.kiwi.com/en/pages/content/about/) 3. [linkedin.com](https://cz.linkedin.com/company/kiwi.com/life) 4. [kiwi.com](https://www.kiwi.com/en/) ## Other roles at Kiwi.com - [GL and Reporting Lead](https://feeny.ai/job/gl-and-reporting-lead-kiwi-com-brno-600afjw4asf4) — Brno, Czech Republic - [Retention Manager](https://feeny.ai/job/retention-manager-kiwi-com-prague-pzsqdqfck8fw) — Prague, Czech Republic - [Retention Manager](https://feeny.ai/job/retention-manager-kiwi-com-brno-gz6ve372rfgw) — Brno, Czech Republic - [Senior Software Engineer - Flight Experience](https://feeny.ai/job/senior-software-engineer-flight-experience-kiwi-com-prague-p2jz80sxbxer) — Prague, Czech Republic - [Senior Software Engineer - Flight Experience](https://feeny.ai/job/senior-software-engineer-flight-experience-kiwi-com-brno-yy5kkxs2tdd5) — Brno, Czech Republic - [AI Engineer - Security](https://feeny.ai/job/ai-engineer-security-kiwi-com-brno-z9eynn97rcfq) — Brno, Czech Republic - [AI Engineer - Security](https://feeny.ai/job/ai-engineer-security-kiwi-com-barcelona-xx2cz6nq5r01) — Barcelona, Spain - [GL and Reporting Lead](https://feeny.ai/job/gl-and-reporting-lead-kiwi-com-brno-kwgb2p7c83vk) — Brno, Czech Republic - [Senior AI Engineer - Security](https://feeny.ai/job/senior-ai-engineer-security-kiwi-com-brno-6hhvt3xfa90z) — Brno, Czech Republic - [Senior AI Engineer - Security](https://feeny.ai/job/senior-ai-engineer-security-kiwi-com-barcelona-8n0j50c8g22g) — Barcelona, Spain