---
title: 'Senior Business Analyst-ServiceNow Solutions at NewRocket'
canonical: 'https://feeny.ai/job/senior-business-analyst-servicenow-solutions-newrocket-netherlands-ptgpa4v9gn2p'
type: 'job'
last_seen: '2026-09-09'
---

# Senior Business Analyst-ServiceNow Solutions at NewRocket

- **Company:** NewRocket
- **Location:** Netherlands
- **Posted:** 2026-08-07
- **Last confirmed live:** 2026-09-09
- **Apply:** https://www.newrocket.com/careers/job?gh_jid=6139035004&gh_jid=6139035004

## Job description

Senior Business Analyst-ServiceNow Solutions

Senior Business Analyst-ServiceNow Solutions

NewRocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With over 3,000 ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.

Come join our Crew!

## The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments.  Founded with the insight that technology has the power to make people’s lives better and recognized as one of the world’s most innovative companies, ServiceNow provides a platform that makes workflows work.   Our EMEA - Netherlands crew is seeking a Senior Business Analyst to work with the Global Solutions Crew to ensure the company meets global targets and standards. You will be joining a fast-paced team that solves new problems every week, all while leveraging the incredible power of the ServiceNow Platform.

What you'll do:

The Senior Business Analyst is responsible for capturing customers’ business processes and desired outcomes. The Senior Business Analyst will manage customer outcomes on complex level projects.

Key Job Responsibilities and Accountabilities:

- Conduct workshops and lead multiple implementations from a customer strategy standpoint
- Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
- Own business requirements and agreement of priorities with clients/end users
- Conduct impact analysis on existing business processes and function
- Produce functional specifications, wireframes, and mock-ups for delivery teams
- Partner with technical team to conduct demos and show & tells with client end users
- Contribute to writing test scripts including acceptance criteria
- Facilitate testing/UAT and obtain agreement on priorities with client / end users
- May perform additional duties as assigned

Skills, Knowledge, and Abilities:

- Strong knowledge of business process architecture for cloud-based platforms
- Strong written and verbal communication skills in the Dutch language
- Ability to assess and mitigate risk
- Strong leadership capabilities
- Effective facilitation, coaching and mentoring skills with ability to motivate a team
- Strong problem-solving skills; ability to simplify complex situations
- Strong relationship management skills with all levels
- Ability to deliver a high degree of customer satisfaction
- Comfortable working in a matrixed organization
- Comfortable working with ambiguity and change
- Bachelor’s Degree in Management Information Systems, Business, or Computer Science
- 5-10 years of related business experience
- Experience participating ion ServiceNow implementations
- Preferred: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS),
- ITIL Foundations

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, colour, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.uk@newrocket.com

## About NewRocket

## Company Overview
- **One-liner**: NewRocket is an AI-first ServiceNow Elite Partner that helps enterprise leaders implement AI-driven workflows and digital transformation on the ServiceNow platform.
- **Entity Type**: Private (backed by private equity; parent company: Column Group)
- **Headquarters**: Vista, California, USA (with offices in New York, London, and Pune, India)
- **Founded**: 2016
- **Founders**: Not publicly disclosed; leadership team includes CEO Harsha Kumar, COO Frank Palermo, CRO Kevin Connolly, CFO Sanjeev Munjal, and Chief Growth & Alliances Officer Jason Rosenfeld.

## Core Business
- **Primary industry**: IT Services and IT Consulting, focused on the ServiceNow ecosystem.
- **Target customers**: B2B – Global enterprise leaders across Financial Services, Manufacturing, Higher Education, and other regulated industries.
- **Mission**: To help enterprise leaders go beyond pilots into real outcomes with AI that works with people and fits their industry.

## Products & Services
- **Now Assist LAUNCH**: A tactical program to rapidly activate up to four out-of-the-box Now Assist Agentic AI skills into production.
- **Agentic AI Integration**: Strategic evaluation and deployment of modular AI agents on the ServiceNow platform for measurable outcomes in IT, HR, and beyond.
- **Advisory & Transformation Services**: Roadmapping and strategy to connect platform capability with AI opportunity.
- **Implementation Services**: Full-cycle ServiceNow deployment, configuration, and optimization.
- **Employee Experience Solutions**: Improve service levels and productivity with better visibility into client interactions.
- **Customer Experience Solutions**: Enhance customer service workflows on ServiceNow.
- **Security, Risk & Resilience Solutions**: Enterprise security and compliance automation.
- **Platform & Integrations Solutions**: Custom integrations and platform extensions.
- **Portal, Intranet & Mobile Solutions**: Digital workplace and employee portal development.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Annual revenue estimated at $12.0M (LinkedIn data, as of 2026); total funding includes a Corporate Round and Private Equity Round in 2021 (investors not named on LinkedIn).
- **Notable Investors/Partners**: Parent company Column Group; acquired Service Stack in 2022. Recognized as ServiceNow Elite Partner, ServiceNow Worldwide Partner of the Year, ServiceNow America Partner of the Year, and ServiceNow Advanced Platform Partner.
- **Growth Signals**: 402 employees (+1.0% YoY), active job postings up 59.4% monthly and 121.7% quarterly; operates in 10 countries; 1,341 ServiceNow micro-certifications and 908 sales/pre-sales/delivery accreditations.

## Competitive Advantages
- **AI-first focus**: Positioned as the “AI-first Elite ServiceNow partner,” offering modular Agentic AI skills for rapid deployment.
- **Deep ServiceNow expertise**: Holds 34 ServiceNow Expert Certifications and over 1,300 micro-certifications – among the largest pure-play ServiceNow partners.
- **Industry specialization**: Tailored solutions for Financial Services, Manufacturing, and Higher Education, with dedicated teams that understand sector-specific challenges.
- **Proven track record**: Multiple ServiceNow Partner of the Year awards and a history of successful acquisitions (Service Stack).

## Strategic Focus
- **Agentic AI acceleration**: Launching programs like Now Assist LAUNCH and Origin (AI-infused back-to-box offering) to help enterprises move from pilot to production.
- **Global expansion**: Growing presence in EMEA (London office) and APAC (Pune, India) while deepening North American footprint.
- **Talent development**: Investing in NewRocket University and a ServiceNow Enterprise Training agreement to upskill employees and retain top talent.

## Why Work Here
- **Remote-friendly culture**: Flexible work environment with remote options, plus offices in Vista (CA), New York, London, and Pune. Emphasis on work-life balance and eliminating commute.
- **Learning & growth**: Company-funded access to ServiceNow learning and certifications via NewRocket University; clear career progression paths.
- **Benefits**: Competitive salary, healthcare (dental & vision), 401(k), flexible PTO, unlimited snacks, coffee, and beer.
- **Core values**: Excellence, Creativity, Integrity, Teamwork, Empathy – with a stated commitment to diversity and celebrating individual uniqueness.
- **Recognition culture**: Regular awards and a “humbled and honored” ethos; employees feel valued through recognition programs.

## Sources
1. [newrocket.com](https://www.newrocket.com/)
2. [newrocket.com/about](https://www.newrocket.com/about)
3. [newrocket.com/careers](https://www.newrocket.com/careers)
4. [linkedin.com/company/newrocket-gobeyond](https://www.linkedin.com/company/newrocket-gobeyond)
5. [job-boards.greenhouse.io/highmetric](https://job-boards.greenhouse.io/highmetric)

## Other roles at NewRocket

- [AI/ML Developer](https://feeny.ai/job/ai-ml-developer-newrocket-india-yhns43a4wzdx) — India
- [ServiceNow Solution Architect - AI](https://feeny.ai/job/servicenow-solution-architect-ai-newrocket-united-states-canada-h36pr0yxdzrj) — United States / Canada
- [Consulting Area Delivery Director - Eastern US](https://feeny.ai/job/consulting-area-delivery-director-eastern-us-newrocket-east-5whr7a6zkpk8) — East, United States
- [AI Platform Architect – Anthropic - UK](https://feeny.ai/job/ai-platform-architect-anthropic-uk-newrocket-united-states-4x0z2nq0xw16) — United States
- [Forward Deployed AI Engineer-Anthropic-UK](https://feeny.ai/job/forward-deployed-ai-engineer-anthropic-uk-newrocket-united-kingdom-6n5a7sgr9k7s) — United Kingdom
- [Senior AI/ML Engineers ( FDE)- India](https://feeny.ai/job/senior-ai-ml-engineers-fde-india-newrocket-india-22pymcgjcm9b) — India
- [Forward Deployed AI Engineer-Anthropic-US East](https://feeny.ai/job/forward-deployed-ai-engineer-anthropic-us-east-newrocket-united-states-wvfm49n4kq6y) — United States
- [ServiceNow Lead Engineer - Sam Pro](https://feeny.ai/job/servicenow-lead-engineer-sam-pro-newrocket-remote-ak0p8kw7ab04)
- [ServiceNow AI Engineer](https://feeny.ai/job/servicenow-ai-engineer-newrocket-remote-pds96ed1kcy8)
- [AI Platform Architect – Anthropic - Netherlands/Western Europe](https://feeny.ai/job/ai-platform-architect-anthropic-netherlands-western-europe-newrocket-europe-7v1q80qxx9hb) — Europe