---
title: 'Senior Business Data Analyst at TTEC Digital'
canonical: 'https://feeny.ai/job/senior-business-data-analyst-ttec-digital-manila-bhdshtfc86r5'
type: 'job'
last_seen: '2026-09-10'
---

# Senior Business Data Analyst at TTEC Digital

- **Company:** TTEC Digital
- **Location:** Manila, Philippines
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-07
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/ttecdigital/f0ec4455-3e00-42e6-ab15-0bacfdaa2f2a

## Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The Senior Business Data Analyst partners with business and technical teams to deliver data-driven solutions that support strategic decision-making. This role leads analytics initiatives end-to-end—translating business needs into actionable insights, ensuring high-quality data delivery, and driving measurable business outcomes.

What You'll Be Doing:

- Perform end-to-end data extraction, transformation, and loading (ETL/ELT) to prepare data for analytics and reporting
- Provide data engineering services and write code to automate data pipelines
- Develop insights, dashboards, and reporting to support decision-making
- Create data collection frameworks for structured and unstructured data
- Use advanced mathematical, statistical, and computer science concepts to build predictive and prescriptive algorithms using big data
- Ensure data quality, validation, and governance standards are met
- Verify model and algorithm effectiveness based on real-world results
- Communicate insights clearly to business and executive stakeholders

Data Governance & Quality:

- Ensure data accuracy, consistency, and completeness across systems through validation and reconciliation processes
- Define and document data definitions, metrics, and lineage to support trusted reporting
- Partner with data engineering teams to enforce data governance standards within pipelines and platforms
- Support data quality monitoring, issue identification, and root cause resolution
- Maintain documentation of data requirements, transformations, and business rules
- Ensure compliance with organizational and regulatory data standards

What You'll Bring to the Role:

- 5+ years in business/data analytics or related roles
- Proven experience delivering analytics solutions in cross-functional environments
- Experience working with both business stakeholders and technical teams
- Strong stakeholder management and requirements gathering experience
- Experience leading analytics delivery in Agile environments (Scrum, Jira, Confluence)
- Ability to communicate complex insights to technical and non-technical audiences
- Advanced SQL skills for data analysis and validation
- Exposure to cloud platforms (Azure, AWS, GCP)
- Experience with Databricks or modern data platforms
- Familiarity with data modeling and data pipelines
- Experience with BI tools (Power BI, Tableau)
- Understanding of data governance principles (data quality, lineage, metadata, auditability)
- Strong problem-solving and data analysis capabilities
- Experience with data validation, testing, and quality assurance
- Ability to work with large, complex datasets

- Willingness and ability to work US hours (night shift / US business time alignment)

Nice to Have:

- Experience in regulated industries (healthcare, finance, etc.)

## #LI-IG1

## About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

#LI-RemotePhilippines

## About TTEC Digital

## Company Overview
- **One-liner**: TTEC Digital is the largest pure-play Customer Experience (CX) technology partner globally, delivering data, AI, observability, security, and contact center solutions for enterprise clients.
- **Entity Type**: Public (subsidiary of TTEC Holdings, NASDAQ: TTEC)
- **Headquarters**: Austin, Texas, United States (with offices in Greenwood Village, Colorado, and global locations)
- **Founded**: 1982 (as part of TTEC; TTEC Digital operates as a dedicated digital business unit)
- **Founders**: Not publicly disclosed for TTEC Digital specifically; TTEC Holdings was founded by Kenneth Tuchman

## Core Business
- **Primary industry**: IT Services and IT Consulting, specifically Customer Experience (CX) technology and digital transformation
- **Target customers**: Enterprise B2B clients (1,000+ clients across North America, Europe, and Asia Pacific), including global brands and public service organizations
- **Mission or purpose statement**: "To help the world’s most respected organizations create connected, valuable, lasting relationships." (Guided by values of purpose, humanity, and connection)

## Products & Services
- **CX Strategy & Consulting**: End-to-end CX design, orchestration, and transformation consulting, including customer journey mapping and experience architecture.
- **Contact Center Technology Implementation**: Certified at the highest tier across major platforms (Amazon Connect, Google Gemini Enterprise, NICE CXone, Genesys Cloud, Five9), covering implementation, integration, and optimization.
- **AI & Agentic AI Solutions**: Design and deployment of AI-driven contact center solutions, including agentic AI architectures, conversational AI, and Google Gemini Enterprise CX.
- **Data, Analytics & Insights**: Data engineering, analytics, and insights services to drive customer behavior understanding and business outcomes.
- **Observability & Security**: Cloud-native observability, security, and monitoring solutions for CX environments.
- **Managed Services**: Ongoing operations, maintenance, and support for CX technology stacks, with outcome-based delivery rather than hours billed.
- **Proprietary Software & Forward-Deployed Engineers**: Custom-built software and embedded engineering resources for tailored client solutions.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (TTEC Digital is a subsidiary; TTEC Holdings' market cap is separate and not provided in sources)
- **Key Metric**: Annual Revenue not publicly disclosed for TTEC Digital; parent TTEC Holdings reports consolidated revenue. Total funding is not applicable (public parent).
- **Notable Investors/Partners**: Certified partner of Amazon Web Services (AWS), Google Cloud (Gemini), NICE, Genesys, Five9, and other leading CX platforms. Clients include global brands across North America, Europe, and Asia Pacific.
- **Growth Signals**: 
  - Headcount growth: +12.1% YoY (+214 employees) per LinkedIn; official site claims 2,000 technologists (conflicting reports — see Sources)
  - Active job postings up +82.4% year-over-year (62 open positions as of data date)
  - 2026 Great Place to Work Certification (USA); 2025 Gold, Silver & Bronze Stevie Awards; 2024 Fortune's America's Most Innovative Companies

## Competitive Advantages
- **Largest pure-play CX technology partner** globally, with a deep foundation in data, AI, and observability/security
- **2,000+ technologists** and certified at the highest tier across every major CX technology platform (data, analytics, contact center, CRM, cloud, frontier AI)
- **Single accountable partner** model — from first architecture decision through deployment and ongoing operations
- **Outcome-based delivery** (measured on outcomes, not hours billed) with a "global firm + strategic partner" agility
- **Global footprint** with offices across North America, Europe, Asia Pacific, and delivery centers in India and Philippines, offering support in dozens of languages

## Strategic Focus
- **AI-driven transformation**: Scaling agentic AI and generative AI solutions across enterprise CX (e.g., Google Gemini Enterprise, Amazon Connect agentic AI)
- **Cloud-native modernization**: Deepening AWS, Azure, and Google Cloud expertise for contact center and CX infrastructure
- **Data & analytics expansion**: Growing analytics and insights capabilities to drive measurable business outcomes
- **Talent acquisition**: Aggressively hiring across senior consulting, architecture, and engineering roles (62 active postings, +82.4% YoY job posting growth)

## Why Work Here
- **Great Place to Work certified** (2026, 2025, 2024) — recognized for team quality and culture
- **Remote-friendly**: Many roles are remote (e.g., "Remote — Full-Time Austin, TX"), with a fully remote U.S.-based team; some on-site roles in Hyderabad, India
- **Global stage**: Work with world-renowned brands and essential public service organizations on high-stakes AI and cloud projects
- **Engineering culture**: "Ditch the script and build tailor-made systems" — emphasis on innovation, custom builds, and forward-deployed engineering
- **Employee ratings** (LinkedIn): 3.8/5 overall; Work-Life Balance 4.1, Compensation 3.6, Culture 3.6, Career 3.5
- **Growth opportunities**: Strong headcount growth (+12.1% YoY) and expanding AI practice areas
- **Diverse, global team**: Workforce distributed across 20+ countries, with strong talent pipelines from Cognizant, Avtex, HCLTech, and Accenture

## Sources
1. [ttecdigital.com](https://www.ttecdigital.com/about)
2. [ttecdigital.com](https://www.ttecdigital.com/careers)
3. [jobs.lever.co](https://jobs.lever.co/ttecdigital)
4. [linkedin.com](https://linkedin.com/company/ttec-digital)
5. [ttecdigital.com](https://www.ttecdigital.com/locations/united-states)

## Other roles at TTEC Digital

- [Administrative Assistant](https://feeny.ai/job/administrative-assistant-ttec-digital-hyderabad-mfbsdq8sg9pc) — Hyderabad, India
- [Director, Data Engineering - GCP](https://feeny.ai/job/director-data-engineering-gcp-ttec-digital-toronto-xe3g4hfgncg4) — Toronto, Canada
- [Amazon Connect, Principal Consultant](https://feeny.ai/job/amazon-connect-principal-consultant-ttec-digital-london-vybd8cwncaqk) — London, United Kingdom
- [NICE CXone Technical Project Manager](https://feeny.ai/job/nice-cxone-technical-project-manager-ttec-digital-manila-frxeqwhbmdbc) — Manila, Philippines
- [Principal Client Advisory](https://feeny.ai/job/principal-client-advisory-ttec-digital-manila-gazy50hghtkw) — Manila, Philippines
- [Salesforce Project Manager](https://feeny.ai/job/salesforce-project-manager-ttec-digital-manila-7m12aybnr473) — Manila, Philippines
- [Architect, Product Development](https://feeny.ai/job/architect-product-development-ttec-digital-austin-vepq0w1eq8w1) — Austin, TX
- [Senior Developer - Power Apps](https://feeny.ai/job/senior-developer-power-apps-ttec-digital-hyderabad-b1kecsacwk44) — Hyderabad, India
- [Architect, Product Development](https://feeny.ai/job/architect-product-development-ttec-digital-toronto-82atjkhk8xvb) — Toronto, Canada
- [Conversational AI Engineer - Google/GECX & Code Agents](https://feeny.ai/job/conversational-ai-engineer-google-gecx-code-agents-ttec-digital-manila-pnmtzw9dt58g) — Manila, Philippines