--- title: 'Senior Business Operations Manager at Zensurance' canonical: 'https://feeny.ai/job/senior-business-operations-manager-zensurance-toronto-yr3knwtq17rh' type: 'job' last_seen: '2026-11-10' --- # Senior Business Operations Manager at Zensurance - **Company:** Zensurance - **Location:** Toronto, Canada - **Compensation:** $115k–$135k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-02-09 - **Last confirmed live:** 2026-11-10 - **Apply:** https://jobs.lever.co/zensurance/b4875e16-4a72-48c3-9cd5-5a48688fa9b4 ## Job description About Us: Zensurance is redefining commercial insurance for Canadian businesses. As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive. Zensurance has been recognized for its rapid growth and industry impact: ✅ Deloitte’s Technology Fast 50 (2023, 2024, 2025) ✅ Deloitte’s Technology Fast 500 (2024, 2025) ✅ Top Insurance Employers (2022) At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change. If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from you! As a Senior Business Operations Manager, you'll be a key player in shaping our strategy and driving our growth. We're driven by data, passionate about our users, and always pushing boundaries. In this role, you’ll collaborate with executives and colleagues across departments to execute high-impact projects, own critical reporting (including company-wide dashboards and sales performance tracking), and tackle complex challenges through insightful analysis. Reporting to the Business Operations Lead, you'll work closely with leadership to connect our business model and forecasts, ensuring we're on track to achieve ambitious goals. Your analytical skills will be essential in measuring our success and optimizing our execution. This senior, collaborative role requires a strategic mindset, deep operational excellence experience, and a heavy focus on using data and partnership to continuously improve sales outcomes. Please note: This is a remote-first role, meaning you can primarily work from home, but should expect to join us in the office (Located in the GTA) occasionally for high impact meetings and team events. Our BizOps team really values that in-person collaboration! For more information on how we work and how we approach our strategy, you can watch this interview with our COO, Mariano Neiman: https://youtu.be/vRSwBQ64UPo?si=eKOp3zfvn8nYmW46 What Success Looks Like: - Drive Company Performance: Contribute directly to achieving key company targets. - Deliver Impact: Lead large-scale projects with measurable outcomes. - Master Analytics: Provide insightful data-driven recommendations. - Ensure Operational Excellence: Own key operational and reporting processes. - Be a Go-To Resource: Provide strategic support and guidance to colleagues. - Build Strong Relationships: Foster collaborative partnerships across the organization. Responsibilities: - Lead Key Projects: Own end-to-end projects across multiple departments, from identifying problems and developing work plans to managing stakeholders and driving successful implementation. Projects include Sales Excellence initiatives, NPS launch, new feature rollouts. - Influence and Collaborate: Partner closely with sales teams to create and implement strategies that elevate overall team effectiveness and efficiency. - Manage Change: Effectively drive adoption of new processes and initiatives across the organization. - Conduct Strategic Analyses: Utilize data from Excel, Looker, and Salesforce, combined with qualitative insights (interviews, workshops) to inform strategic decisions. - Coach and Mentor: Guide and develop colleagues, fostering their analytical and problem-solving skills. - Own Operational Processes: Manage critical operational tasks and contribute to long-term solutions. - Become a Technical Expert: Develop a deep understanding of our data, systems, and technical infrastructure. Qualifications: - University degree in an analytical field (Business, Engineering, Finance). - 7+ years of experience in strategic consulting, corporate strategy, or similar roles. - Proven ability to solve problems, think critically, and deliver impact. - Experience with change management and solution implementation. - Comfortable working in ambiguous environments and taking ownership of complex challenges. - Excellent communication and stakeholder management skills. - Strong judgment, maturity, and ability to execute independently. - Growth mindset and a passion for continuous learning. Benefits & Perks at Zensurance: At Zensurance, we know that when our people thrive, so does our business. That’s why we offer a flexible, people-first work environment designed to support your well-being, growth, and success. 💻 Work Your Way - Remote-first setup for added flexibility - Home office allowance to create a comfortable workspace - Top-tier tech: "Office in a box" with all necessary tech equipment - Half days before public holidays: Enjoy half days before long weekends ❤️ Your Health, Your Way - Flexible health and dental plans for families, including mental health support - Health & personal spending accounts to invest in wellness your way - Parental leave top-up, because family comes first 🚀 Investing in Your Growth - Education assistance reimbursement for courses, conferences, books, and memberships - Opportunities to learn from industry experts and grow your career 🤝 Staying Connected - Weekly Friday huddles to share updates and connect across teams - Virtual & in-person team-building events to strengthen our culture We’re building something special. Come be a part of it! AI Tools and Your Interview: We know AI is a valuable tool, and you're welcome to use it to prepare for your interview. However, please don't use AI assistants during the live interview itself. We want to have an authentic conversation with you, and using AI during the interview could affect our evaluation of your suitability for the role. Just so you know, we use an AI scribe to help us take notes and review interviews, ensuring a fair and clear process. Diversity & Inclusion: Zensurance celebrates diversity and is committed to creating an inclusive environment. We welcome applications from all backgrounds and provide accommodations throughout the hiring process. If you need support, let us know, we’re here to help. ## About Zensurance ## Company Overview - **One-liner**: Zensurance is a Toronto-based technology company that simplifies business insurance for Canadian small businesses through a proprietary platform and a network of licensed brokers. - **Entity Type**: Private (subsidiary of The Travelers Companies, Inc.) - **Headquarters**: Toronto, Ontario, Canada - **Founded**: 2016 - **Founders**: Danish Yusuf (CEO) ## Core Business - **Primary industry/industries**: Insurtech, Commercial Insurance - **Target customers**: Small business owners, entrepreneurs, independent contractors, self-employed professionals in Canada (B2B / SMB) - **Mission or purpose statement**: “To empower small businesses and independent professionals across Canada to thrive by offering an honest, simple, and modern approach to insurance.” ## Products & Services - **Zensurance Platform**: An online marketplace where small businesses can compare, customize, and purchase insurance policies. Includes general liability, property, cyber liability, and professional liability insurance, among others. - **Broker Network & Advisors**: Licensed brokers who help customers choose coverage from a network of more than 50 insurance providers. - **Claims Support**: Dedicated claims team available 24/7. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Annual revenue reported at approximately USD $1.15M (LinkedIn estimate, year not specified). Total funding raised: ~USD $1.025M across three rounds (seed, venture, Series B). - **Notable Investors/Partners**: Parent company The Travelers Companies; prior investors include Ferst Capital Partners. Partners include 50+ Canadian insurance providers. - **Growth Signals**: Headcount grew ~11.6% year-over-year to 263 employees. Workforce distributed across Canada, with some presence in Bangladesh and the United States. Continues to hire actively for remote-first roles across Canada. ## Competitive Advantages - **Proprietary technology** that allows brokers to shop multiple insurers efficiently. - **Licensed broker expertise** combined with digital convenience. - **Savings of up to 35%** compared to competitors, as stated on their site. - **24/7 claims handling** and a customer-focused approach. ## Strategic Focus - Strengthen its position as the leading source of small business insurance in Canada. - Expand digital capabilities and customer self-service tools. - Scale its distributed workforce and maintain a remote-first, flexible work model. ## Why Work Here - **Remote-first culture**: Employees can work from anywhere in Canada; fully remote or hybrid options available. - **Competitive total rewards**: Competitive salary, bonus programs, comprehensive health/vision/dental from day one, healthcare and personal spending account, parental leave top-up. - **Professional development**: Education assistance program, hackathons, and a culture that encourages growth and new ideas. - **Work environment**: Emphasis on diversity, equity, and inclusion; employees describe a collaborative, entrepreneurial atmosphere. “Office in a box” includes all tech equipment shipped to your door. - **Benefits start day one**; plus social events, swag, town halls. ## Sources 1. [zensurance.com](https://www.zensurance.com/about) 2. [zensurance.com/careers](https://www.zensurance.com/careers) 3. [linkedin.com/company/zensurance](https://linkedin.com/company/zensurance) 4. [cbinsights.com](https://www.cbinsights.com/company/zensurance) 5. 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