---
title: 'Senior Business Value Manager at BigPanda'
canonical: 'https://feeny.ai/job/senior-business-value-manager-bigpanda-united-states-05gkan6sqtgx'
type: 'job'
last_seen: '2026-10-17'
---

# Senior Business Value Manager at BigPanda

- **Company:** BigPanda
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.gem.com/bigpanda/am9icG9zdDryXzOfq_vV7rIlz1GPMzgq

## Job description

Location requirements: Remote based role. Open to candidates in the United States.

About the Role: BigPanda is seeking a Senior Business Value Manager to join our Senior Business Value Services (BVS) team. This customer-facing role quantifies and communicates the financial and operational value of BigPanda’s agentic AI platform for IT operations—documenting value realized by existing customers and the value opportunity for prospective customers. BVS supports both pre- and post-sales outcomes, including new-customer growth, customer health, renewals, adoption, and expansion. The team champions data-driven value selling through shared models, processes, and tools, partnering across the company and using AI to make value work faster, more rigorous, and more insightful.

What you will do:

- Champion value selling across strategic accounts and the GTM organization; articulate BigPanda’s value in customers’ language and earn senior-stakeholder buy-in
- Build and present value-realization cases for strategic customers and projected-value business cases for major new-logo opportunities, supporting customer health, renewals, adoption, expansion, and new-customer growth
- Translate technical use cases and operational improvements into measurable business outcomes and financial results using customer data and defensible models
- Equip Sales, Sales Engineering, and Customer teams with methods, tools, and content for value articulation and measurement; partner with Product on the value proposition and impact of new functionality
- Develop thought leadership, case studies, industry perspectives, and benchmarks; apply AI daily to research, analysis, modeling, and storytelling, and evolve the team’s AI-enabled workflows

What skills and experience you’ll bring to BigPanda:

- 5+ years in Business Value, Value Engineering, Customer Success, or a related customer-facing role, with a track record of delivering value work to customer executives
- Experience in sales, sales engineering, or customer-facing value roles at a fast-paced technology company
- Expertise building technology business cases for both realized customer value and projected prospect value
- Strong analytical skills, including navigating complex datasets and sourcing information across multiple systems of record
- Ability to build and defend bottom-up value models using financial concepts such as revenue gain, cost savings, risk reduction, cash flow, ROI, NPV, IRR, and payback
- Executive presentation and storytelling skills, with credibility among CIO-, CFO-, and VP-level audiences
- High ownership, proactive drive, and ability to work collaboratively across functions
- Bachelor’s degree

About Us: BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers. We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:

- Competitive equity
- Remote-first environment
- Unlimited PTO
- Twelve (12) paid holidays throughout the year
- Comprehensive health benefits
- #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
- Financial planning services
- Employee learning & development budget
- Values-based recognition (quarterly and annually)
- Social community & ERG programs
- Dog friendly office
- Lunches provided in office
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture

Please note that visa sponsorship is not available for this position.

Market competitive salary with an anticipated base compensation range of $178,000 - $210,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.

BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Note: BigPanda is an E-Verify Employer If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.

## About BigPanda

## Company Overview
- **One-liner**: BigPanda provides an agentic AI platform for IT operations (AIOps) that helps ITOps and ITSM teams automate incident management, reduce noise, and prevent outages.
- **Entity Type**: Private (Series E)
- **Headquarters**: Redwood City, California, United States
- **Founded**: 2012
- **Founders**: Assaf Resnick (CEO)

## Core Business
- **Primary industry**: AI-powered IT Operations (AIOps), Incident Management, IT Service Management (ITSM)
- **Target customers**: Large enterprise ITOps and ITSM teams (B2B, Enterprise)
- **Mission**: "Keep the digital world running" by transforming manual, reactive IT processes into intelligent, autonomous systems that detect, respond to, and prevent incidents.

## Products & Services
- **[BigPanda Platform (Agentic AI for ITOps)]**: An AI-powered platform that ingests alerts from monitoring tools, enriches them with context, and automates incident triage, correlation, and response. It uses a "living knowledge graph" to give AI agents context for reasoning, not just rule-following. Integrates deeply with ServiceNow to supercharge ITSM workflows.
- **[Agentic AI Agents for L1 Operations]**: AI agents that handle repetitive, low-judgment L1 tasks, escalating only complex issues to human operators, reducing the need for outsourced (GSI) support.
- **[Incident Prevention & Change Risk Analysis]**: Automates change risk analysis to accelerate approvals and prevent outages before they impact customers.

## Market Standing
- **Valuation**: Not disclosed (last raised $20M in Series E in August 2022)
- **Total Funding**: $312.5M (across 7 rounds)
- **Annual Revenue**: $30.2M (estimated, per LinkedIn)
- **Headcount**: ~248 employees (-2.1% YoY, per LinkedIn)
- **Notable Investors**: Insight Partners, Battery Ventures, Greenfield Partners, Sequoia Capital Israel, UBS, Wells Fargo Strategic Capital.
- **Growth Signals**: Median ROI of 430% for early adopters (self-reported), payback in under a year. Product rated 4.7/5.0 (117 reviews). Growing enterprise adoption and expansion into agentic AI.

## Competitive Advantages
- **Agentic AI over Traditional AIOPs**: BigPanda moves beyond simple alert correlation to AI agents that can reason, act, and prevent incidents, not just flag them.
- **Living Knowledge Graph**: Unifies tribal knowledge from tools, tickets, and people into a contextual AI foundation, enabling more intelligent automation than rules-based systems.
- **Deep ServiceNow Integration**: Supercharges existing ServiceNow investments by reducing noise and providing richer incident context, a key differentiator for large enterprises.
- **Proactive Prevention**: Focuses on preventing incidents before they start (via change risk analysis), not just reacting faster.

## Strategic Focus
- **Agentic AI Leadership**: Doubling down on agentic AI to automate L1 operations and major incident coordination, reducing the need for human intervention in routine tasks.
- **Reducing Operational Costs**: Helping enterprises reduce reliance on expensive GSIs and outsourced support by automating their work.
- **Expanding Platform Capabilities**: Building out the knowledge graph and AI agents to handle more complex, multi-step workflows.
- **Product-Led Growth**: Delivering rapid value ("value quickly") to reduce adoption friction and build momentum through clear wins.

## Why Work Here
- **Culture (HEART Values)**: Emphasizes Humility, Empathy, Accountability, Respect, and Transparency. Fosters an environment of kindness, directness, and authenticity.
- **Flexibility**: Hybrid company (about half of employees work in an office at least once a week). Flexible time management and work-life integration are core tenets. Walking 1:1s and seeing kids/pets on video are routine.
- **Career Growth**: "Enormous market opportunity" means growth for the company and its employees. Prioritizes career development from day one.
- **Intense Onboarding**: Dedicated focus on the first six months to set employees up for success.
- **Annual 360 Reviews**: Each employee receives a 360 feedback review and a "Playback & Discovery" conversation to support continued growth.
- **Competitive Benefits**: Generous total rewards strategy.
- **Employer Rating**: 3.6/5.0 (167 reviews), with strong scores for Work-Life (4.0) and Compensation (4.0).
- **Open Roles (Examples)**: Director of Professional Services, SRE Technical Lead, Enterprise Account Executives, Solutions Engineer, Senior People Operations Partner.

## Sources
1. [bigpanda.io](https://www.bigpanda.io/)
2. [bigpanda.io/company](https://www.bigpanda.io/company/)
3. [bigpanda.io/company/panda-way](https://www.bigpanda.io/company/panda-way/)
4. [bigpanda.io/company/leadership](https://www.bigpanda.io/company/leadership/)
5. [linkedin.com/company/bigpanda](https://www.linkedin.com/company/bigpanda)

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