--- title: 'Senior Care Coordinator at Hinge Health' canonical: 'https://feeny.ai/job/senior-care-coordinator-hinge-health-united-states-1dn8r56m82bs' type: 'job' last_seen: '2026-11-05' --- # Senior Care Coordinator at Hinge Health - **Company:** [Hinge Health](https://feeny.ai/companies/hinge-health) - **Location:** United States - **Compensation:** $28–$54/hr - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-11-03 - **Last confirmed live:** 2026-11-05 - **Apply:** https://jobs.ashbyhq.com/hinge-health/56621172-ee8f-476a-9779-a87ecf40048a ## Job description The Opportunity Helping members navigate healthcare starts with clear guidance and support at each step of their care journey. As a Senior Flex Care Coordinator on Hinge Health’s Clinical Operations team, you’ll be a trusted point of contact who helps members navigate specialist visits, imaging, physical therapy, surgery, procedures, and other in-person care. You’ll support HingeSelect, a first-of-its-kind integrated care program, and a broader range of member needs, connecting members, providers, and care teams as new partnerships, pathways, and product capabilities evolve. This role is called “Flex” for a reason. You’ll bring adaptability, resilience, and a learn-it-all mindset to evolving workflows, tools, and member needs. You’ll embrace technology-enabled care delivery to identify provider options, coordinate referrals and keep digital and in-person care connected. Please note that this position will support either Eastern or Pacific Time Zone scheduling. Based on team coverage needs, candidates must be available to work their assigned schedule regardless of their location ## What You’ll Accomplish - In your first 3 months, learn the care coordination workflows, tools, and partner processes, and build confidence supporting members through routine next steps. - Provide timely, clear outreach to members and help them understand what to expect as they move from referral to completed services. - Explain provider options, network status, benefits, expected costs, referrals, and prior authorization requirements so members can make informed decisions. - Coordinate specialist evaluations, imaging, physical therapy, surgery, procedures, and other in-person care, following up to help keep care moving. - In your first 6 months, manage a varied caseload with empathy, responsiveness, accurate documentation, and reliable follow-through. - Partner with provider offices and Hinge Health care teams to coordinate appointments, clinical information, transitions, and follow-up to keep digital and in-person care connected. - Identify and work through barriers to care, closing communication loops with members, providers, and internal partners. - In your first year, share insights from member and provider interactions to help improve coordination and the care experience as HingeSelect and Hinge Health’s care model evolve. ## Who You Are - You put members first, building trust through empathy, clarity, and follow-through. - You are resourceful and organized, and can navigate health-plan requirements, provider networks, referrals, authorizations, and care transitions. - You communicate clearly and proactively, listen carefully, ask clarifying questions, and close loops with members and partners. - You take accountability for a varied caseload, work accurately, protect member information, and follow through on commitments. - You are change agile and a learn-it-all: you adapt to ambiguity, pick up new tools and workflows quickly, and look for ways to improve care delivery. ## Basic Qualifications - 4+ years of experience in healthcare administration, care coordination, patient access, medical-office operations, or a related clinical or administrative healthcare setting. - Working knowledge of health-plan and benefits navigation (including payer portals, provider networks, deductibles, copays, referrals, and prior authorization) and experience using EHR/EMR and scheduling systems. - Strong documentation, communication, organization, and attention to detail; ability to work from a private, professional space with reliable internet in an eligible U.S. state. ## Preferred Qualifications - Associate’s or bachelor’s degree in healthcare administration or a related field. - Medical fluency in Spanish, written and verbal. - Experience in telehealth, digital health, or hybrid care delivery. - Located in the Eastern or Pacific time zone, or able to cover shifts serving those time zones. Flex Schedule and Location This is a non-exempt Flex position - not a full-time, part-time, or PRN position. You must be able to commit to a variable schedule of 25–40 hours per week, based on member needs. Optional overtime may be offered. You’ll receive your schedule outlook at least one month in advance, with your schedule fully confirmed two weeks in advance. You must be available for varying morning and evening shifts across time zones to support member coverage from 8 a.m. to 5 p.m. Pacific Time. Shifts are a minimum of four hours and a maximum of eight hours per day, except during scheduled overtime. Weekend coverage is not currently supported, but may be added in the future based on business needs and manager approval. This is a remote role for candidates whose current and foreseeable future state of residence is in one of the following eligible locations: - Alabama, Alaska, Arizona, Arkansas, Colorado, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois (excluding the Chicago area), Indiana (excluding the Chicago area), Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland (excluding the Washington, D.C. radius), Massachusetts (excluding the Boston radius), Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire (excluding the Boston radius), New Mexico, New York (excluding the New York City radius), North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island (excluding the Boston radius), South Carolina, South Dakota, Tennessee, Texas (excluding Houston), Utah, Vermont, Virginia (excluding the Washington, D.C. radius), Washington (excluding the Seattle radius), West Virginia, Wisconsin (excluding the Chicago radius), and Wyoming. As a visible member of our care team, your name and photograph or likeness will appear in our product and associated marketing materials. ## About Hinge Health At Hinge Health, we’re using technology to scale and automate the delivery of healthcare, starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. Our AI-powered, human-centered care model spans MSK, pelvic health, gastrointestinal (GI), and migraine care. With over 60 partnerships with health plans, PBMs, and other ecosystem partners, Hinge Health is available to over 25 million people across more than 2,900 employers. The company is headquartered in San Francisco, with additional offices in Montreal and Bangalore. Learn more athttps://www.hingehealth.com[hingehealth.com](http://hingehealth.com). ## What You’ll Love About Us - Inclusive healthcare and benefits: Comprehensive medical, dental, and vision coverage, plus support for gender-affirming care, family and fertility planning, and travel reimbursement when healthcare isn’t available where you live. - Planning for the future: Traditional or Roth 401(k) options with a 2% company match. - Modern life stipends: Support for your learning and development. - Grow with us: Discounted company stock through our ESPP, with easy payroll deductions. Culture and Engagement Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state, or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you need assistance or an accommodation due to a disability, let your recruiter know. By submitting your application, you acknowledge that we use your personal data as outlined in our[Personnel and Candidate Privacy Policy](https://www.hingehealth.com/about/personnel-and-candidate-privacy-policy/). Beware of phishing attempts: Fraudsters may impersonate employees and send fake job offers to steal sensitive information. We’ll never ask for financial details during the hiring process and only use “@[hingehealth.com](http://hingehealth.com)” email addresses. If you receive a suspicious offer, stop communicating and report it to the U.S. FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com. Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@[hingehealth.com](http://hingehealth.com)" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to [security@hingehealth.com](https://app.ashbyhq.com/admin/organizational-settings/theme#). ## About Hinge Health ## Company Overview - **One-liner**: Hinge Health delivers personalized virtual physical therapy and musculoskeletal (MSK) care by combining AI-powered motion tracking, an FDA-cleared wearable device, and a dedicated clinical care team. - **Entity Type**: Public (NYSE: HNGE) - **Headquarters**: San Francisco, California, United States - **Founded**: 2014 - **Founders**: Gabriel Mecklenburg (Co-founder & Executive Chairman / CTO) ## Core Business - **Primary Industry**: Digital Healthcare – Musculoskeletal (MSK) and pelvic health. - **Target Customers**: B2B – employers, health plans, and benefits brokers. Indirectly B2C through members. - **Mission**: To create a new healthcare system built around the individual – moving beyond traditional physical therapy to deliver accessible, scalable, evidence-based pain care. ## Products & Services - **Virtual Physical Therapy Program**: Personalized care plans with guided exercise sessions using 3D motion tracking for real-time feedback and precision movement analysis. Includes access to a physical therapist, health coach, and orthopedic specialist. - **Enso® Wearable Device**: FDA-cleared device that uses patented waveforms for drug-free pain relief; exclusive to Hinge Health. - **AI Care Assistant**: An AI agent that helps members stay on track with their care plans. - **Pelvic Floor Therapy**: Virtual care for pelvic health, integrated with MSK services. - **Enterprise Implementation**: Seamless eligibility, billing, and reporting through partnerships with 5 out of 5 national health plans and 3 out of 3 PBMs. Value-based pricing and frictionless contracting. ## Market Standing - **Valuation / Market Cap**: Not publicly available (post-IPO; specific market cap not disclosed in provided sources). - **Key Metric**: Annual Revenue of **$587.9M** (2025) – [linkedin.com](https://www.linkedin.com/company/hinge-health). Total funding raised: **$1.46B**. - **Notable Investors / Partners**: Tiger Global Management, Coatue, Alkeon Capital, Whale Rock Capital Management. - **Growth Signals**: IPO in May 2025; headcount of 1,254 (+1.2% YoY); 75 active job postings (+31.6% year over year); expanded into pelvic floor therapy; operates in 11 countries. ## Competitive Advantages - **Clinically validated ROI** – independently validated 2.4x hard dollar return on investment for employers. - **AI-first care model** – uses 3D motion tracking, autonomous AI agents for reasoning and feedback, and regulatory-grade systems. - **Exclusive FDA-cleared device** (Enso®) that differentiates from traditional PT offerings. - **Deep integration** with major national health plans and PBMs, creating high switching costs. - **Business model aligned with outcomes** – revenue is tied to healing people, not billing procedures, enabling investment in direct care automation. ## Strategic Focus - Scale and automate healthcare delivery by building AI agents that perceive movement, reason biomechanics, and adapt clinical guidance in real time. - Expand into adjacent conditions (pelvic health) and deepen partnership integrations. - Continue engineering a culture where “designers code” and “engineers build interactive prototypes,” deploying agent-first workflows across hundreds of engineers. ## Why Work Here - **Culture**: Emphasis on autonomy, mastery, and purpose. The R&D blog describes an environment where engineers review reasoning logs instead of diffs and where AI agents ship PRs without human line edits. - **Work Model**: Hybrid/office presence – HQ in San Francisco with offices in India, Canada, UK, and Colombia. Specific remote policy not detailed in sources. - **Impact**: Opportunity to work on regulatory-grade AI that directly improves clinical outcomes for millions of people. - **Reviews**: Employer rating of 3.8/5 on LinkedIn; strong scores for work-life balance (3.7) and compensation (3.7). - **Notable Perks**: Not explicitly listed, but the culture of “impact at scale” and investment in R&D suggests strong engineering support. ## Sources 1. [hingehealth.com](https://www.hingehealth.com/) 2. [hingehealth.com/about](https://www.hingehealth.com/about/) 3. [rnd.hingehealth.com](https://rnd.hingehealth.com/) 4. [linkedin.com/company/hinge-health](https://www.linkedin.com/company/hinge-health) 5. 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