--- title: 'Senior Care Solutions Specialist at Honor' canonical: 'https://feeny.ai/job/senior-care-solutions-specialist-honor-remote-ech39eddm5qb' type: 'job' last_seen: '2026-10-27' --- # Senior Care Solutions Specialist at Honor - **Company:** Honor - **Location:** Remote - **Work type:** remote - **Posted:** 2026-10-23 - **Last confirmed live:** 2026-10-27 - **Apply:** https://boards.greenhouse.io/honor/jobs/8912552002?gh_jid=8912552002 ## Job description Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. As a Senior Care Solutions Specialist, you’ll guide families and clients through their first conversations about in-home, non-medical care. Using your customer service and sales skills, you’ll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home.  You will develop, implement and continuously improve sales playbooks and strategy and coach the team of Care Solutions Consultants. This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals. You’ll handle both inbound and outbound calls while maintaining quality, empathy, and accuracy in every interaction. This is a full-time, hourly, remote position  reporting to the Sales Manager. Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation. Evening and weekend availability is required. As a Senior Care Solutions Specialist at Honor your will: Develop, Pilot and Refine New Product Offerings: Partner with marketing and product teams to develop and test emerging services or products. Deliver early-stage pitches, record client feedback, and identify what resonates. Help shape future positioning and materials based on real client insights. Coach and mentor the team on findings and new strategies. Develop, implement and refine   sales playbooks to fit new customer workflows or products: Navigate ambiguous or complex customer situations independently, balancing business goals with empathy and trust-building. Iterate on consultative sales approaches: Conduct deeper conversations to uncover underlying needs and decision drivers. Tailor recommendations that meet both client objectives and company priorities. Derive insights on what is resonating with customers and update sales playbooks based on these learnings.  Roll out new strategies to the team. Collaborate cross-functionally: Work closely with internal stakeholders — operations, care coordination, and marketing — to ensure consistent follow-through on new client commitments and pilot initiatives. Drive Continuous Improvement:Identify process gaps or emerging trends. Propose messaging and strategy adjustments that improve product positioning, scripting,  or client experience. Synthesize new customer insights to sales leadership to help drive improvements to positioning of new products, and to improve sales calls and process to best meet the needs of various customer segments Provide support to peers when new products or approaches may roll out to the broader team. Translate personal learnings and experience into guidance or coaching for other members of the team Meet or exceed individual sales metrics, which may include call volume + talk time, conversion rates, and quality standards. We're looking for you to bring: - Bachelor’s degree preferred - 5+ years of phone-based sales  or customer service experience  (inbound and outbound). - Experience developing sales strategies - You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives. - You’re an empathetic communicator who can balance compassion with confident sales execution. - You have experience working remotely, managing your time effectively, and staying connected to a virtual team. - Experience in home care, healthcare, or senior services is a strong plus. The hourly hiring range for this role is $24.20 – $28.85. In addition to the base salary, this role offers a variable bonus of $10,000 - $15,000. ## #LI-AN1 At Honor, we put people first. Our leadership culture is guided by [Leadership Principles](https://www.honorcare.com/news/honor-leadership-principles/) that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief. ## About Honor ## Company Overview - **One-liner**: Honor uses a proprietary technology platform and a large local care network to provide in-home care for older adults, helping them age independently. - **Entity Type**: Private (venture-backed unicorn) - **Headquarters**: San Francisco Bay Area, California, USA - **Founded**: 2014 (year based on co-founders’ background) - **Founders**: Seth Sternberg (CEO), Sandy Jen, Monica Lo, Cameron Ring ## Core Business - **Primary industry**: Home healthcare & senior care technology - **Target customers**: Older adults and their families (B2C); Care Professionals (B2B) - **Mission statement**: “Expand the world’s capacity to care” – Honor exists to redesign the aging journey by combining human touch with innovative technology. ## Products & Services - **Honor Care Platform**: A SaaS-enabled service that connects Care Pros with clients, manages scheduling, care plans, and communication. Supports a network of local care agencies and the Home Instead franchise. - **Home Instead (acquired 2021)**: A global franchise brand of in-home care services for older adults, now powered by Honor’s technology. ## Market Standing - **Valuation**: Not publicly disclosed; described as a “tech unicorn.” - **Key Metric**: Delivers over 1 million hours of care per week. - **Notable Investors/Partners**: Andreessen Horowitz, Baillie Gifford, T. Rowe Price Associates, Inc., and others. - **Growth Signals**: Acquisition of Home Instead in 2021 created the largest in-home senior care network in the western hemisphere; rapid scaling of technology-enabled care across multiple U.S. states. ## Competitive Advantages - **Scale**: Combined Honor–Home Instead network is the world’s largest home care franchise network, providing unmatched geographic reach. - **Tech+Human Model**: A centralized technology platform (scheduling, compliance, care delivery) paired with local, personalized care – a model difficult for pure-play agencies or pure-tech companies to replicate. - **Data & Experience**: Millions of hours of care delivered give Honor unique insights to continuously improve quality and efficiency. ## Strategic Focus - **Global expansion**: Scaling the Honor Care Platform to serve more communities worldwide. - **Quality at scale**: Using technology to standardize and elevate care quality while keeping a human-first approach. - **Care Pro experience**: Investing in tools (Care Pro App) and benefits to attract and retain top caregivers. ## Why Work Here - **Remote-first**: Employees can work from anywhere in the U.S., with satellite offices available. - **Equity**: All headquarters employees receive equity in the company. - **Diversity & Inclusion**: Women make up more than half the company and exactly half of management. - **Generous benefits**: Health, mental health, dental, vision, life insurance; employer-matched 401(k); generous vacation policy. - **Social impact**: Corporate giving and volunteering programs; mission-driven work that directly improves the lives of older adults. - **Engineering culture**: Tackle hard problems (how to care for a rapidly aging population) with modern tech stacks and cross-functional teams. ## Sources 1. [Honor Careers – Overview](https://www.honorcare.com/honor-careers/) 2. [Honor – About Page](https://www.honorcare.com/) 3. [Honor – About / History](https://www.honorcare.com/about-honor/) 4. [Honor – Leadership Team](https://www.honorcare.com/about-honor/leadership-team/) 5. [Honor – Caregiver Jobs](https://www.honorcare.com/honor-careers/caregiver-jobs/) ## Other roles at Honor - [Care Solutions Consultant](https://feeny.ai/job/care-solutions-consultant-honor-remote-eg03xwwwwcmv) - [Director of Safety](https://feeny.ai/job/director-of-safety-honor-remote-6fr3yszq0pxk) - [Client Care Advisor - Fort Worth](https://feeny.ai/job/client-care-advisor-fort-worth-honor-dallas-fort-worth-e7abwx1e8nxe) — Dallas/fort Worth, TX - [Business Development Advisor - Fort Worth](https://feeny.ai/job/business-development-advisor-fort-worth-honor-dallas-fort-worth-hn2jry9z7z6c) — Dallas/fort Worth, TX - [Senior Manager, Market Growth & Operations - Albuquerque](https://feeny.ai/job/senior-manager-market-growth-operations-albuquerque-honor-albuquerque-4r13fep4adqv) — Albuquerque, NM - [Inside Sales Manager](https://feeny.ai/job/inside-sales-manager-honor-remote-s8bd9wzpr9xg) - [Home Instead - Business Development Advisor (Provider Relationships) - Chicago](https://feeny.ai/job/home-instead-business-development-advisor-provider-relationships-chicago-honor-r0ttrdfen48q) — Chicago, IL - [Home Instead - Client Care Advisor (Family Consults) - San Antonio](https://feeny.ai/job/home-instead-client-care-advisor-family-consults-san-antonio-honor-san-antonio-82k4jnne90ez) — San Antonio, TX - [Senior Manager, Market Growth & Operations](https://feeny.ai/job/senior-manager-market-growth-operations-honor-hollywood-9dtwz7hkqgsn) — Hollywood, FL - [Director, Risk & Compliance Operations](https://feeny.ai/job/director-risk-compliance-operations-honor-remote-ebd6bfe58va2)