---
title: 'Senior Care Support Associate at Maven Clinic'
canonical: 'https://feeny.ai/job/senior-care-support-associate-maven-clinic-remote-0ckxny6f4p3q'
type: 'job'
last_seen: '2026-10-20'
---

# Senior Care Support Associate at Maven Clinic

- **Company:** Maven Clinic
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-20
- **Apply:** https://job-boards.greenhouse.io/mavenclinic/jobs/8877217002

## Job description

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

- TIME 100 Most Influential Companies (2023, 2026)
- Fortune Change the World (2024)
- CNBC Disruptor 50 List (2022, 2023, 2024)
- Fortune Best Workplaces for Millennials (2024)
- Fortune Best Workplaces in Health Care (2024)
- Fast Company Most Innovative Companies (2020, 2023)
- Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

About the Role:

Maven is looking for a full-time Senior Care Support Associate to join our Care Support team. Senior Associates are the backbone of our specialized support operations — they bring deep product knowledge, ownership over complex workflows, and a commitment to delivering exemplary care to members and providers alike.

This role sits within our tiered support model at Tier 2 (Specialized) and above. In addition to handling nuanced member inquiries, Senior Associates take on cross-functional responsibilities including AI quality assurance, bug triage, and emerging work streams as Maven's support capabilities evolve.

Our Care Support team supports Maven members 7 days a week. The shifts we’re hiring for are listed below in ET.

- Monday - Friday, 8:30am - 5pm ET
- Tuesday - Saturday, 8:30am - 5pm ET weekdays, 9am - 5:30pm ET Saturday

What You'll Do:

- Serve as first point of contact and deliver exemplary service to our members and providers through multiple channels, including messaging, phone and live chat
- Support members in enrollment, clinic and pharmacy coordination, and booking appointments with providers
- Apply deep product, partnership, and benefits knowledge to navigate nuanced care needs and resolve member escalations
- Handle specialized support workstreams including verification calls, Maven partnership inquiries, and clinic support questions
- Support quality assurance processes across Maven products, identifying improvement opportunities and surfacing trends to managers and team leads
- Assist with bug identification and triage in coordination with operations and product teams, surfacing technical issues with clear documentation
- Participate in service recovery processes and contribute to Voice of the Customer feedback loops
- Mentor and support junior associates through knowledge sharing and collaborative problem-solving

What You'll Bring:

- 2+ years of experience in high-volume customer service settings
- Experience providing support via phone, live chat, and messaging
- Experience in the health tech, fertility benefits, or insurance space
- Strong written and verbal communication skills with a high degree of empathy
- Strong organizational skills, attention to detail, and the ability to independently manage multiple workstreams
- Comfortable adapting to shifting priorities in a fast-paced, remote environment
- Experience supporting specialty medications, chronic condition programs, or pharmacy coordination preferred, not required
- Experience with QA processes or reviewing support interactions for quality preferred, not required
- Experience working with Zendesk, Slack, and Google Workspace preferred, not required
- Comfort learning and using AI-assisted tools as part of your daily workflows preferred, not required
- Experience working in a tiered support or escalation-focused environment preferred, not required

The base salary range for this role is $55,000 - $65,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

This role requires active work authorization in the US.

Maven embraces a flexible and inclusive work environment. This role is open to candidate in: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, WA, WI. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

## Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.

## About Maven Clinic

## Company Overview
- **One-liner**: Maven Clinic is the world’s largest virtual clinic for women and families, offering digital programs that span fertility, maternity, parenting, and menopause care.
- **Entity Type**: Private (raised $300M to date)  
- **Headquarters**: New York, NY, USA  
- **Founded**: 2014  
- **Founders**: Kate Ryder  

## Core Business
- **Primary industry/industries**: Women’s and family health (virtual care, digital health)  
- **Target customers**: B2B (employers and health plans) and B2C (individuals); serves 2,300+ employers and supports members in 175+ countries  
- **Mission or purpose statement**: “Make healthcare work for all of us” – with a focus on closing gaps in care for women and families.  

## Products & Services
- **Fertility & Family Building**: Virtual care for fertility, adoption, surrogacy, and family-building support; includes access to specialists and financial guidance.  
- **Maternity & Newborn Care**: Continuous care throughout pregnancy, postpartum, and return to work; aims to reduce NICU admissions and improve maternal mental health.  
- **Parenting & Pediatrics**: 24/7 pediatric care and parenting support, including child development guidance.  
- **Menopause & Midlife Health**: Holistic care for menopause and midlife, with personalized support.  
- **Hormone Care**: Dedicated hormone health program with specialist visits and nutritional support.  
- **GLP-1 Care**: Program for GLP-1 prescriptions combined with metabolic health support, nutrition, and strength guidance.  

All offerings are delivered via a mobile/online platform with 30+ provider specialties, available 24/7/365.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed  
- **Key Metrics**: $300M total funding raised; 15 million lives under management; 2,300+ employer and health plan partners; presence in 175+ countries  
- **Notable Investors/Partners**: Not listed in provided sources, but the company is backed by prominent venture firms (e.g., Sequoia, General Catalyst, Dragoneer – based on general knowledge; not cited here as sources are limited).  
- **Growth Signals**: Named to TIME100 Industry Leaders 2026, Fast Company Most Innovative Companies 2026, CNBC Disruptor 50 2024, Fortune Change the World 2024; 521 U.S.-based employees; 81% employee satisfaction rating (Great Place to Work®).  

## Competitive Advantages
- Largest virtual care network for women and families globally  
- AI-native platform combining clinical precision with administrative ease  
- Milliman-validated outcomes (e.g., up to 27% lower NICU admissions, 30% pregnancy rate without ART)  
- Backed by 40+ peer-reviewed studies  
- 30+ provider specialties and multilingual support (30 languages)  

## Strategic Focus
- Expanding global care and reimbursement across 175+ countries  
- Deepening AI and predictive analytics capabilities to improve outcomes and reduce costs  
- Launching new programs (Hormone Care, GLP-1 Care) to address unmet needs in women’s health  
- Continuing to partner with employers and health plans to drive equity and access  

## Why Work Here
- **Culture**: Award-winning workplace (Great Place to Work® certified); values include diversity, equity, and inclusion  
- **Benefits**: 16 weeks fully paid parental leave, day-one 401k match, unlimited access to financial advisors, comprehensive medical/dental/vision coverage (including free access to Maven services), annual learning stipend, unlimited career coaching, and clear career paths  
- **Work Policy**: Not explicitly listed as remote/hybrid; HQ in NYC, but roles may be remote or hybrid (check job postings)  
- **Engineering & Product Culture**: Strong focus on innovation (Fast Company Best Workplaces for Innovators); teams include Engineering, Product, Data, and Clinical  

## Sources
1. [Maven Clinic Careers Page](https://www.mavenclinic.com/careers)  
2. [Maven Clinic About Page](https://www.mavenclinic.com/about)  
3. [Maven Clinic Homepage](https://www.mavenclinic.com/)  
4. [Great Place to Work – Maven Clinic](https://www.greatplacetowork.com/en/certified-company/7023400)  
5. [Maven Clinic LinkedIn](https://www.linkedin.com/company/mavenclinic)

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