---
title: 'Senior Case Manager at Athena'
canonical: 'https://feeny.ai/job/senior-case-manager-athena-new-york-w41fs6hrwwjr'
type: 'job'
last_seen: '2026-10-26'
---

# Senior Case Manager at Athena

- **Company:** Athena
- **Location:** New York, NY
- **Compensation:** $25/hr
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-26
- **Apply:** https://jobs.lever.co/athenapsych/c62d38de-ac51-4d29-a68c-c66266521285

## Job description

The Senior Case Manager oversees referral and intake coordination, ensuring timely review, scheduling, assignment, and follow-up of priority referrals. The role manages case distribution, supports CM coverage and escalations, assists with training and onboarding, and identifies opportunities to improve workflows, capacity, and client coordination.

Duties and Responsibilities:

- Oversee and monitor all landing page, portal, and priority referrals.
- Manage priority referral inboxes to ensure timely review, follow-up, and appropriate assignment.
- Review intake availability and scheduling capacity to identify gaps and scheduling inefficiencies.
- Monitor intake clinician call-outs and reschedule all affected patients.
- Assign created/scheduled charts to Case Managers (CMs) for appropriate follow-up and ongoing coordination.
- Reassign cases and redistribute workload as needed based on caseload, staff availability, coverage needs, and client needs.
- Create charts and coordinate intake scheduling for child psychological testing, school-based intakes, and other specialized services.
- Provide coverage and support for CM duties when Case Managers are out, including confirmations, follow-up, inbound calls, scheduling, and case-related tasks.
- Assist CM Supervisors with CM training, onboarding, workflow education, and ongoing staff development.
- Participate in CM training and escalation meetings, providing operational support, workflow guidance, and assistance with identifying and resolving barriers.
- Support Valintry sandbox testing, including testing workflows, identifying system or process issues, and providing feedback to support implementation and optimization.
- Provide support with inbound calls and client communication when CMs are unavailable.
- Support active caseload scheduling when necessary, including transfers, relational therapy, and other time-sensitive clinical or scheduling needs.
- Serve as a senior-level resource to CMs by providing workflow guidance, coverage support, training assistance, and escalation support.
- Perform other duties as assigned by the Supervisor

Qualifications:

- Completed High School Diploma  or Associate's Degree or higher
- 2-4 years of relevant professional experience
- Bilingual in English and Spanish required
- Superior interpersonal skills and ability to work extremely well as part of a team.
- Ability to work well under pressure and manage sensitive or controversial clients with tact, kindness, and professionalism.
- Must be passionate about working with underserved communities and possess a high level of engagement, communication, and interpersonal skills

Working Conditions This position will be located at either the Manhattan office at 33 West 60th Street, New York, NY 10023, Suite 600, the Bronx office at 2825 Third Avenue, Suite 402, Bronx, NY 10455, the Rochester office at 1299 Portland Avenue, Suite1, Rochester, NY 14621 or Remote. This is a professional work environment where a computer, desk, chair and office supplies will be provided onsite at each of our offices. Physical Requirements The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of the role above.

While performing the duties of this job, the employee is regularly required to hear and speak on the phone or computer throughout the day, stand and sit for an extended period of time, and be able to write and answer emails in addition to carrying objects no greater than 25 pounds, when needed.

Direct Reports: This position has no direct reports.

## About Athena

## Company Overview
- **One-liner**: Athena is a community mental health clinic that provides compassionate, judgment-free care to adults, children, and families across New York State, regardless of their ability to pay.
- **Entity Type**: Private (no disclosed funding rounds; bootstrapped/self-funded clinic)
- **Headquarters**: New York, NY, United States (with clinic locations in The Bronx, Manhattan, and Rochester)
- **Founded**: Not publicly available
- **Founders**: Julius Robins (Founder & CEO)

## Core Business
- **Primary industry**: Mental Health Care (community-based outpatient services)
- **Target customers**: B2C – individuals, families, adults, children, and teenagers needing mental health support
- **Mission or purpose statement**: “Dedicated to improving mental health care for individuals and families across New York City and New York State, ensuring that everyone can access the help they need” while also helping community members secure essential resources like food and shelter.

## Products & Services
- **In-Person & Telehealth Therapy**: Individual, family, and group counseling offered via in-person visits at Bronx, Manhattan, and Rochester clinics, or online through video/phone.
- **Intensive Outpatient Program (IOP)**: Structured, higher-level mental health support available in-person at the Bronx clinic and via telehealth.
- **Care Management**: Assistance with connecting patients to social services such as food, housing, and other vital community resources.
- **Psychiatric Services**: Medication management and psychiatric evaluations (registered nurses, psychiatric nurse practitioners on staff).

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private entity)
- **Key Metric**: Workforce of 110 employees (as of mid-2026), with **+26.6% YoY headcount growth** and **+2.5% monthly growth**.
- **Notable Investors/Partners**: No external investors publicly listed; likely funded through patient revenue and government grants (e.g., NYS Office of Mental Health).
- **Growth Signals**: Expanded from a single clinic to three locations across New York State; launched Intensive Outpatient services; consistent double-digit headcount growth; diverse hiring pipeline including talent from Baruch College and peer organizations.

## Competitive Advantages
- **Accessibility Focus**: Sliding-scale fees; accepts all patients regardless of insurance or ability to pay; offers appointments in-person, by phone, or via telehealth.
- **Community Integration**: Clinics are located within underserved neighborhoods (Bronx, Rochester); staff reflects the communities served.
- **Holistic Care Model**: Goes beyond therapy to address social determinants of health (food, shelter, case management).
- **Multilingual Capabilities**: Bilingual Spanish and Mandarin clinicians available, improving access for immigrant populations.

## Strategic Focus
- Expand access through new clinic locations and telehealth infrastructure.
- Grow Intensive Outpatient services to serve higher-acuity patients.
- Strengthen partnerships with community organizations and state mental health agencies.
- Continue building a diverse, mission-driven workforce with strong clinical supervision and career development.

## Why Work Here
- **Culture**: “A committed and caring team” dedicated to making a tangible difference in the local community; judgment-free environment that values inclusivity and compassion.
- **Benefits**: Medical, dental, and vision insurance; 401(k); flexible spending accounts (health/commuter); life insurance; sick leave; flexible schedules to promote work-life balance.
- **Professional Development**: Clinical supervision for NY licensure (LCSW, PhD, MD supervisors); weekly case conferences; ongoing training; opportunities for career growth (multiple open positions across care coordination, clinical supervision, and administration).
- **Work Policy**: Mix of on-site, hybrid, and remote roles depending on position (e.g., office receptionists are on-site; psychotherapists can be hybrid/remote). Open roles show on-site expectations in Bronx, NYC, Albany, Syracuse, Rochester, and Yonkers.
- **Team Composition**: 90% of staff are in medical roles; high seniority mix includes specialists, managers, directors, and C-level leaders – indicating structure and mentorship opportunities.

## Sources
1. [athenapsych.com - About](https://athenapsych.com/en/about-us/)
2. [athenapsych.com - Learn More](https://athenapsych.com/en/learn-more/)
3. [athenapsych.com - Careers](https://athenapsych.com/en/careers/)
4. [LinkedIn - Athena Psych](https://www.linkedin.com/company/athena-psych)
5. [Lever Careers Page - Athena](https://jobs.lever.co/athenapsych)

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