---
title: 'Senior Chargeback & Fraud Analyst at EBANX'
canonical: 'https://feeny.ai/job/senior-chargeback-fraud-analyst-ebanx-curitiba-2hc5tc4d6je1'
type: 'job'
last_seen: '2026-09-07'
---

# Senior Chargeback & Fraud Analyst at EBANX

- **Company:** EBANX
- **Location:** Curitiba, Brazil / São Paulo, Brazil
- **Work type:** onsite
- **Posted:** 2026-08-11
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/ebanx/jobs/7822721003

## Job description

EBANX is one of the most successful fintechs to emerge from Latin America — and today, we are building a truly global payments company. Our mission has remained constant from day one: to unlock access and enable companies and consumers to participate in the digital economy, no matter where they are.

What started as a bold vision has grown into a platform that connects some of the world’s largest digital businesses with customers across 21 of the fastest-growing markets. We operate where complexity exists — turning local challenges into global opportunities, and building the infrastructure that allows payments to move further, faster, and smarter.

We are a team of builders and problem-solvers. We think globally, act with curiosity, and believe diversity of thought is a competitive advantage.

As EBANX enters its next phase of hyper growth, we are looking for people who want to shape the future of payments, expand what’s possible, and help connect businesses and consumers across borders.

Let’s build what’s next — together.

As a Senior Fraud Prevention and Chargeback Analyst, you will have the opportunity to work on complex, high-impact challenges across the entire chargeback lifecycle — from operational strategy and representment to fraud investigations, data analysis, automation, and process optimization.

You will work closely with global merchants, acquirers, banking partners, Product, and Engineering, developing a broad view of the payments ecosystem while helping us build smarter and more scalable ways to manage fraud and chargebacks.

What your day-to-day will look like

- Manage and optimize the end-to-end chargeback lifecycle, including notifications, representment, operational controls, and financial performance, while ensuring compliance with card scheme and partner SLAs;
- Act as a trusted advisor to EBANX merchants, providing guidance on fraud and chargeback best practices and identifying opportunities to improve their results;
- Monitor and analyze key fraud and chargeback indicators, such as chargeback rate and win rate, identifying trends, risks, root causes, and opportunities for optimization;
- Conduct complex fraud and chargeback investigations, translating large volumes of data into actionable insights and recommendations;
- Map and continuously improve operational processes, identifying opportunities to increase efficiency, scalability, and financial performance;
- Build and monitor operational and executive dashboards, transforming data into clear insights that support business decisions;
- Partner closely with Product and Engineering teams to identify operational pain points, propose solutions, and support the development of new features and automations;
- Collaborate directly with acquirers and banking partners, aligning operational processes and developing strategic fraud and chargeback flows that support EBANX’s business expansion;
- Monitor changes in card scheme rules, payment regulations, and local regulatory requirements, assessing their impact on EBANX, our merchants, and our operational processes;
- Support the management, investigation, documentation, and resolution of operational incidents related to fraud and chargebacks;
- Leverage AI, automation, and data-driven solutions to optimize routines, automate reporting and data extraction, and increase the team’s operational efficiency;
- Bring a senior perspective to the team by challenging existing processes, proposing improvements, sharing knowledge, and helping turn complex operational problems into scalable solutions.

What you need to shine in this role

- Solid experience in Fraud Prevention, Chargebacks, Disputes, Payments Risk, or related areas within the payments, banking, fintech, acquiring, or e-commerce ecosystem;
- Strong knowledge of the chargeback lifecycle, including dispute management, representment, card scheme rules, and operational SLAs;
- Strong analytical skills and a data-driven mindset, with the ability to investigate complex scenarios, identify patterns, and translate findings into business recommendations;
- Experience monitoring and interpreting fraud and chargeback KPIs and using them to drive operational and strategic decisions;
- Ability to navigate complex and dynamic environments, managing different priorities while maintaining a high level of accuracy and ownership;
- Strong problem-solving skills and a continuous improvement mindset;
- Ability to communicate complex topics clearly and collaborate with different stakeholders, including merchants, financial partners, Product, and Engineering teams;
- Proactive and autonomous profile, comfortable taking ownership of problems and driving solutions from identification through implementation;
- Advanced English proficiency, with the ability to communicate effectively in a global business environment.

Bonus points if you have

- Experience working directly with card schemes, acquirers, issuers, banks, or global merchants;
- Knowledge of Brazilian payments and fraud regulations, including BACEN requirements, MED, and Bloqueio Cautelar;
- Experience with data visualization and the creation of operational or executive dashboards;
- Experience with process automation, AI tools, AI agents, or other technologies applied to fraud, chargebacks, reporting, or operational efficiency;
- Experience partnering with Product and Engineering teams to develop or improve fraud and chargeback solutions;
- Knowledge of SQL or other data analysis tools;
- Experience working in a global fintech or high-growth technology environment.

EBANX offers:

- Performance Bonus: Annual bonus program based on company results.
- Meal Allowance: Monthly allowance to support your meals.
- EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
- EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
- Language Classes: Language classes to support your personal and professional development.
- Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
- Flexible Work Culture: Semi-flexible hours, additional day off on your birthday.
- Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!

## About EBANX

## Company Overview
- **One-liner**: EBANX provides cross-border payment solutions connecting global merchants with consumers in emerging markets across Latin America, Africa, and Asia.
- **Entity Type**: Private (Unicorn – last valued at over $1 billion)
- **Headquarters**: Curitiba, Brazil (with offices in São Paulo, Mexico City, Montevideo, Singapore, Johannesburg, Cairo, and Shanghai)
- **Founded**: 2012
- **Founders**: Alphonse Voigt, Wagner Ruiz, and João Del Valle

## Core Business
- Primary industry/industries: Fintech, Cross-Border Payments, Payment Processing
- Target customers: B2B – Enterprise merchants and global brands seeking to expand into emerging markets
- Mission or purpose statement: “To provide global access for everyone” – connecting businesses and people around the world through payments

## Products & Services
- **Cross-Border Payment Platform**: A full-stack payments solution that processes pay-ins and payouts across 20+ countries, supporting 200+ local payment methods (including Pix, digital wallets, mobile money, cash vouchers, and cards).
- **Recurring Payments**: Subscription billing solution with local currency settlement, smart retry logic, tokenized credit cards, and analytic support for optimal billing dates.
- **B2B Payments & High-Value Transactions**: Enables mass payouts and high-value transfers both locally and internationally.
- **Anti-Fraud & Risk Management**: AI-powered fraud detection and prevention system tailored for emerging market risks.
- **Micropayments Capability**: Exclusive feature for processing very small transaction amounts.

## Market Standing
- **Valuation/Market Cap**: Unicorn status (valuation over $1 billion) – exact current valuation not publicly disclosed
- **Key Metric**: Total Funding – Raised investment from FTV Capital (amount not disclosed); one of the first Brazilian unicorns
- **Notable Investors/Partners**: FTV Capital (lead investor); Endeavor (accelerator program); partnerships with 100+ regional payment players and 500+ global merchants
- **Growth Signals**: Expanded from Latin America into Africa (South Africa, Kenya, Nigeria) and Asia (India, Southeast Asia, Singapore, China); digital commerce in LATAM projected to reach $709B by 2025; Africa’s digital consumer base set to exceed half a billion by 2025

## Competitive Advantages
- **Deep Local Expertise**: 11+ years of experience navigating complex regulations, currencies, and tax systems in emerging markets – merchants avoid needing to set up local entities.
- **Proprietary Infrastructure**: Back-end system built in-house with direct connections to local payment players, enabling higher approval rates (+10.2 pp uplift) and conversion rates (+27 pp for cash/vouchers).
- **Breadth of Coverage**: 20+ countries across three continents (LATAM, Africa, Asia) with 200+ payment methods – one of the widest coverage footprints among cross-border payment platforms.
- **Multicultural Team**: 700+ employees from 15+ nationalities, with offices across Brazil, Latin America, Africa, and Asia.

## Strategic Focus
- Geographic expansion into new emerging markets (recent entries into India, Southeast Asia, and the Middle East-Africa)
- Deepening local payment method integrations (especially instant payments like Pix and mobile money)
- Enhancing AI-driven fraud prevention and risk management capabilities
- Growing the B2B payments and high-value transaction verticals
- Scaling the recurring payments offering for subscription-based merchants

## Why Work Here
- **Culture**: Driven by five core values – Big Dreams, Knowledge, Persistence, Results Orientation, and Multiculturality. Described as “out of the ordinary,” with a strong emphasis on ownership, innovation, and challenging the impossible.
- **Diversity & Inclusion**: Active programs for racial equity, female leadership (Empower Her campaign), LGBTQIA+ pride and trans employability, and inclusion of people with disabilities (sign language interpretation, assistive technology, accessible environment).
- **Benefits (Brazil-based)**: Health and dental plan (SulAmérica), Wellhub gym access, meal and transportation vouchers, childcare assistance, extended caregiver leave, birthday day off, flexible hours, no dress code, free snacks, pet-friendly office, language classes (English, Spanish, Portuguese), monthly financial support for undergraduate/postgraduate/MBA courses, and a budget for short courses and workshops.
- **Technology Stack**: PHP, Elixir, Ruby on Rails, Python, JavaScript, Java; databases include MySQL, PostgreSQL, Amazon DynamoDB; infrastructure uses Docker, ElasticSearch, AWS (Lambda, RDS, Aurora, SQS, SNS, S3, Beanstalk, ECS); frameworks include Spring Framework, Quarkus, Hibernate, Liquibase.
- **Engineering Culture**: 200+ tech-focused ebankers enabling 30+ deployments daily; meetups and internal knowledge-sharing (Code Your Way program); strong emphasis on TDD, SonarCloud, and continuous improvement.
- **Work Policy**: Mix of on-site (Curitiba, São Paulo, Mexico City, Mumbai, Shanghai), hybrid (Singapore), and remote (Argentina, Peru, South Cone, UK, USA) roles depending on the position.

## Sources
1. [EBANX About Us](https://www.ebanx.com/en/about-us/)
2. [EBANX Careers Page](https://www.ebanx.com/en/careers/)
3. [EBANX Product Page](https://www.ebanx.com/en/)
4. [EBANX Jobs on Greenhouse](https://job-boards.greenhouse.io/ebanx)
5. [EBANX LinkedIn](https://www.linkedin.com/company/ebanx)

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