---
title: 'Senior Client Engagement Manager at Medallion'
canonical: 'https://feeny.ai/job/senior-client-engagement-manager-medallion-remote-xdvpbksxgtpm'
type: 'job'
last_seen: '2026-09-09'
---

# Senior Client Engagement Manager at Medallion

- **Company:** Medallion
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-04-01
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/medallionakafirstlayerai/jobs/4205891009

## Job description

About Medallion:

At Medallion, we believe healthcare teams should focus on what truly matters - delivering exceptional patient care. That’s why we’ve built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. By automating licensing, credentialing, payer enrollment, and compliance monitoring, Medallion empowers healthcare operations teams to streamline their workflows, improve provider satisfaction, and accelerate revenue generation, all while ensuring superior patient outcomes.

As one of the fastest-growing healthcare technology companies - ranked #3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, #5 on LinkedIn's 2024 Top US Startups, a Glassdoor Best Place to Work in 2024 & 2025, and featured on The Today Show - Medallion is revolutionizing provider network management. Our CEO, Derek Lo, has been named one of the Top 50 Healthcare Technology CEOs of 2024 by The Healthcare Technology Report. Backed by $130M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, Salesforce Ventures, Acrew Capital, Washington Harbour, and NFDG, we’re on a mission to transform healthcare at scale.

About the Role:

We're seeking a dynamic, strategic Senior Client Engagement Manager to serve as the primary partner between Medallion and some of our most important customers. You'll be the strategic post-sale leader for a portfolio of healthcare accounts - organizations with multiple stakeholders, layered operations, and high stakes, where getting provider operations right directly affects revenue, compliance, and patient care. You’ll partner closely with cross-functional teams to improve delivery efficiency and drive better outcomes for customers.

This is a highly cross-functional role at the intersection of strategy, execution, and impact. You'll operate as the connective tissue across delivery, stakeholders, and long-term value realization - leading large-scale initiatives, aligning executive stakeholders, and delivering measurable business outcomes. The ideal candidate is comfortable running multiple programs in parallel and acting as a true strategic client partner. This role requires someone with very strong thought organization and communication skills, along with the ability to collaborate, context switch, and manage customer escalations.

This role reports to the Manager of Engagement Management and compensation for this role may land around $135,000-$170,000 depending on skills, qualifications, experience, level, market data, and geographic location. In addition to base salary, Medallion offers competitive equity and benefits as part of the total compensation package.

Responsibilities:

- Client Relationship Management
- Own a portfolio of complex enterprise healthcare accounts, building trusted relationships across operational, clinical, and executive stakeholders
- Understand each customer's business objectives and proactively provide strategic guidance to meet their needs and expectations
- Align executive stakeholders through structured engagements (EBRs/QBRs) focused on measurable outcomes, ROI, and roadmap alignment
- Program & Project Leadership
- Lead large-scale client initiatives end to end, owning timelines, deliverables, and resource allocation for seamless execution
- Identify, prioritize, and own resolution of internal and customer escalations and project risks across technical, business, and executive stakeholders
- Partner cross-functionally with Implementation, Operations, GTM, Product, and Engineering teams to align execution with customer priorities
- Process Optimization
- Analyze customer workflows to surface inefficiencies and operational gaps
- Implement best practices and process improvements that drive better outcomes for clients and internal teams
- Continuously seek opportunities to streamline operations and maximize customer value
- Impact & Value Realization
- Define, track, and communicate key success metrics through clear, executive-level insights
- Drive adoption and long-term value realization, ensuring solutions are fully embedded and delivering impact well beyond launch
- Deliver strategic recommendations that align with customer goals and strengthen long-term partnership value

Qualifications:

- 5+ years in customer success, engagement management, or client consulting, ideally supporting complex enterprise customers
- Over 3 years of experience owning client relationships in a SaaS startup environment, and a track record of thriving in fast-moving, ambiguous settings
- Proven ability to drive engagement across a portfolio of accounts using data insights, product knowledge, and industry expertise
- Demonstrated success identifying solutions, improving client strategies, and driving change
- Experience owning escalations and project risk end-to-end across technical, business, and executive stakeholders
- Strong project management and organizational skills, with the ability to manage multiple priorities in parallel
- A history of driving measurable business outcomes tied to defined KPIs - and the ability to speak to how you performed against them
- Exceptional communication, executive presence, and negotiation skills, confident engaging at the C-suite level
- Comfortable operating at both a strategic level (executive alignment, roadmap planning) and an operational level (driving execution and delivery)
- A structured, proactive, collaborative approach that elevates teams through clarity, rigor, and execution

#LI-Remote We prioritize candidate safety. Please be aware that official communication will only come from @medallion.co email addresses.

## About Medallion

## Company Overview
- **One-liner**: Medallion is an AI-assisted operations platform that automates provider credentialing, enrollment, licensing, and compliance for healthcare organizations.
- **Entity Type**: Private (Series D; total funding ~$130M)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2020
- **Founders**: Derek Lo

## Core Business
- Primary industry: Healthcare IT / Provider Network Operations
- Target customers: B2B – provider groups, health systems, payers, digital health organizations, and delegated credentialing entities
- Mission: “Free healthcare teams to focus on what matters” – reducing administrative burden so providers can deliver care faster.

## Products & Services
- **Credentialing (CVO)**: NCQA-compliant credentialing files generated in real-time, with AI agents that handle primary source verifications and committee-ready packets.
- **Provider Enrollment**: Automated submission and tracking of payer enrollments to accelerate billing.
- **Privileging**: Automates privilege applications, reviews, and approvals.
- **Delegated Credentialing**: Manages delegated workflows with full audit visibility.
- **Roster Management**: Ingests, standardizes, and validates provider rosters across entities.
- **Cross-State Licensing**: Tracks and manages provider licenses across multiple states.
- **Monitoring**: Real-time alerts on credential and sanction changes to maintain compliance.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric (Revenue/Funding)**: Annual revenue ~$38M (LinkedIn estimate); total funding ~$130M (Series C $43M led by Acrew Capital in Sep 2025, Series C $35M led by Google Ventures/Spark Capital in Jun 2022, Series B $30M led by Sequoia Capital in Nov 2021)
- **Notable Investors/Partners**: Sequoia Capital, Google Ventures, Optum Ventures, Salesforce Ventures, Acrew Capital, Washington Harbour, NFDG
- **Growth Signals**: 250+ customers, 200+ employees (growing to 318 in 2026, +42.6% YoY), 130,000+ providers on platform, 1.5M+ hours of admin time saved, 24M+ patients reached, 66% reduction in administrative costs, 66% faster enrollment, 3.5x faster credentialing file readiness than legacy CVOs

## Competitive Advantages
- **AI + Expert-in-the-Loop**: Purpose-built AI agents trained on changing payer requirements and state regulations, with credentialing specialists stepping in for exceptions – backed by contractual SLAs.
- **Real-Time Credentialing**: Proprietary payer clearinghouse enables real-time results instead of weeks-long cycles.
- **Unified Platform**: Connects credentialing, enrollment, and compliance in one system, eliminating silos and manual handoffs.
- **Built-In Compliance**: NCQA-compliant, audit-ready, with expert checkpoint reviews before work moves forward.

## Strategic Focus
- Expanding platform capabilities to cover the full provider lifecycle (from onboarding through ongoing monitoring and recredentialing).
- Scaling AI agent workforce to handle more complex exceptions while maintaining performance guarantees.
- Growing customer base across health systems, payers, and digital health organizations.

## Why Work Here
- **Culture**: Mission-driven (freeing healthcare teams to focus on patient care); values include reimagining provider operations, better outcomes at lower costs, and freedom to focus.
- **Remote/Hybrid Policy**: Rooted in San Francisco with teams in New York City, Boston, Los Angeles, Denver, and Chicago. 200+ teammates spanning 35 states – likely hybrid/remote-friendly.
- **Engineering Culture**: CTO Armaan Sarkar (ex-Samba TV, LiveRamp) leads engineering; active hiring for Staff Software Engineer, Senior Software Engineer, Engineering Manager, Senior Product Manager, etc.
- **Growth Opportunity**: Rapidly scaling (42.6% YoY headcount growth) with 15+ open roles across engineering, product, sales, and operations.
- **Perks**: Not explicitly listed, but fast-growing well-funded startup with top-tier investors (Sequoia, GV, Salesforce Ventures) suggests competitive compensation and equity.

## Sources
1. [medallion.co](https://medallion.co/)
2. [medallion.co/about](https://medallion.co/about-medallion)
3. [medallion.co/careers](https://medallion.co/about-medallion/careers)
4. [LinkedIn Company Page](https://www.linkedin.com/company/medallion-credentials)
5. [Greenhouse Job Board](http://job-boards.greenhouse.io/medallionakafirstlayerai)

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