--- title: 'Senior Client Engagement Manager at Wellist' canonical: 'https://feeny.ai/job/senior-client-engagement-manager-wellist-boston-hh9ym83g9pnc' type: 'job' last_seen: '2026-09-12' --- # Senior Client Engagement Manager at Wellist - **Company:** Wellist - **Location:** Boston, MA - **Posted:** 2026-08-21 - **Last confirmed live:** 2026-09-12 - **Apply:** https://job-boards.greenhouse.io/wellist/jobs/8738612002 ## Job description At Wellist, we are building the support system we would want for our own loved ones. For more than a decade, we have helped people navigate life’s most challenging moments by connecting them with the right support. Our platform powers those connections, but a benefit no one knows about helps no one. Employee enrollment is essential to delivering impact, demonstrating client ROI, and supporting Wellist’s continued growth. As Senior Manager, Client Engagement, you will own engagement strategy and execution across our employer clients. You will identify opportunities to improve enrollment, develop targeted campaigns, manage execution, and help clients understand what is driving results. This is an individual contributor role for someone who can move comfortably between strategy and execution. You will use AI tools and a network of designers, contractors, and vendors to deliver high-quality work at speed. ## What You’ll Own Client Engagement Strategy - Build tailored strategies designed to drive more than 60% enrollment within 12 months of launch. - Identify engagement gaps across locations, employee populations, and benefit types. - Use performance data to prioritize resources and continuously improve each client’s plan. Campaign Development and Execution - Create campaigns across email, direct mail, digital, manager-led communications, and onsite activations. - Write campaign copy and direct designers, translators, print vendors, and other contractors. - Manage campaigns from initial strategy and production through deployment and measurement. - Maintain a baseline cadence of approximately one campaign per client each month. Client Reporting and Partnership - Socialize engagement and ROI results to Total Rewards and HR leaders. - Translate performance data into clear recommendations and next steps. - Partner with clients to strengthen their internal employee activation efforts and improve results. A Scalable Engagement Playbook - Evaluate existing client campaigns and identify the tactics that consistently drive results. - Codify best practices based on client profiles and employee populations. - Build repeatable processes that allow Wellist to scale its engagement model. This role includes approximately 10–20% travel to support client activations and onsite events. ## What You Bring - 6+ years of experience in client engagement, growth or lifecycle marketing, program management, strategy consulting, or a related field. - Meaningful ownership of end-user adoption, activation, or enrollment. - Exceptional writing skills and the ability to turn complex information into clear, actionable communications. - Experience managing campaigns from strategy through execution and measurement. - Strong analytical judgment and comfort using performance data to guide decisions. - Experience working with senior client stakeholders, including Total Rewards, benefits, and HR leaders. - Excellent organization and attention to detail across multiple concurrent workstreams. - Comfort using AI tools to support creative development, analysis, and reporting. - Experience in an early-stage or resource-constrained environment is strongly preferred. - Commitment to privacy, confidentiality, and integrity. You will thrive in this role if you are both a strategist and a maker: someone who can identify the problem, develop the solution, and manage the details required to bring it to life. Most importantly, you believe people deserve to feel supported during life’s hardest moments and understand that support only matters if people know it is available. ## Why Work Here Help build the support network we want for our loved ones. At Wellist, our work directly impacts people navigating some of life’s hardest moments. We take pride in delivering clarity, compassion, and real help, at a consistently high standard. - A meaningful mission – Join a team building the support system we all want for our loved ones. - Outstanding benefits – Excellent medical, dental, and life insurance; generous PTO and parental leave. - Opportunity to grow – Help define how a Series A digital health startup scales with enterprise clients. - Award-winning culture – Recognized by Fast Company, MassTLC, Rock Health, and more. At this time, Wellist will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). ## About Wellist ## Company Overview - **One-liner**: Wellist provides a consolidated marketplace for all employee resources, delivering personalized support, data-driven employee activation, and actionable workforce insights to employers. - **Entity Type**: Private (Series B funded) - **Headquarters**: Boston, Massachusetts, United States - **Founded**: 2013 - **Founders**: Ashley Gilmore Reid ## Core Business - **Primary industry/industries**: Human Resources Services, Employee Benefits Technology, Healthcare Technology - **Target customers**: B2B; employers with more than 2,500 employees, hospitals and healthcare systems - **Mission or purpose statement**: To build the support system we want for our loved ones, simplifying whole-person care and ensuring employees get the right support at the right time. ## Products & Services - **Wellist Platform**: A consolidated marketplace that aggregates all employee benefits, career development tools, and vetted community services into a single interface. Employees can privately request resources and receive personalized recommendations based on their demographics, location, and clinical conditions. The platform also provides employers with data and analytics to optimize benefits strategy, eliminate waste, and proactively address emerging employee needs. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Annual Revenue of $2.0M (as of 2026); Total Funding of $19.1M across 6 rounds - **Notable Investors/Partners**: Summation Health Ventures, .406 Ventures; partners with over 550 hospitals from Alaska to Florida - **Growth Signals**: 19.4% headcount growth year-over-year (30 employees), expansion from patient solutions to employer solutions, recognized by MassTLC (Most Innovative Technology of the Year – Healthcare), Rock Health (Top 50 Digital Health, Diversity Leadership), and American Business Awards (Company of the Year, Silver Stevie – Health Products and Service) ## Competitive Advantages - **Aggregator model**: Unlike point solutions, Wellist acts as the single aggregator of all employee programs, making other offerings more valuable and reducing resource waste. - **Precision matching**: Proprietary resource matching platform originally built for oncology patients and scaled to serve 550+ hospitals, giving it deep domain expertise in connecting people to the right support. - **Data-driven activation**: Generates unmatched data and analytics to identify and activate key employee populations, ensuring those facing life events or high-cost medical conditions get support proactively. ## Strategic Focus - **Current priorities**: Scaling employer solutions for organizations with 2,500+ employees, leveraging its hospital-proven platform to optimize employer benefits spend and drive measurable ROI. - **Growth direction**: Expanding from its patient solution roots to become the leading consolidated marketplace for all employee resources, with a focus on larger enterprises and data-driven insights. ## Why Work Here - **Culture**: Built on pillars of high-trust, sincerity, and competence. Values include making clear commitments, solution-orientation, efficiency, empathy, and direct communication. Described as a fast-paced environment with cross-team collaboration and real impact on real people. - **Remote/Hybrid/Office Policy**: Hybrid and remote options available; Boston, MA is the primary hub with some roles listed as hybrid or remote. - **Notable perks**: Generous PTO, flex holidays, and sick time; 10 medical plan options from Blue Cross Blue Shield of Massachusetts; dental and vision plans; life and disability plans; 401K with 3% employer contribution; fitness reimbursements; tech allowance; parental, marriage, and bereavement leave. - **Engineering culture**: Emphasis on using logic and data to make decisions, embracing the creative process with resilience, and actively seeking constructive feedback. - **Recognition**: Named one of BostInno’s 50 on Fire, Fast Company Most Innovative Companies, and MassTLC Most Innovative Technology of the Year. ## Sources 1. [wellist.com](https://wellist.com/) 2. [wellist.com/careers](https://wellist.com/careers) 3. [wellist.com/about](https://wellist.com/about) 4. [linkedin.com/company/wellist](https://www.linkedin.com/company/wellist) 5. [boards.greenhouse.io/wellist](https://boards.greenhouse.io/wellist) ## Other roles at Wellist - [Manager, Resource Optimization & Employer Value](https://feeny.ai/job/manager-resource-optimization-employer-value-wellist-boston-tbsyt0bgqdg4) — Boston, MA - [Patient Support Specialist (Fixed-Term Contract)](https://feeny.ai/job/patient-support-specialist-fixed-term-contract-wellist-boston-5q1e2e0y53k4) — Boston, MA - [Patient Support Specialist](https://feeny.ai/job/patient-support-specialist-wellist-boston-aw3tvdw1y4gk) — Boston, MA - [Future opportunities](https://feeny.ai/job/future-opportunities-wellist-boston-k9npew3s4faf) — Boston, MA - [Senior Client Engagement Manager](https://feeny.ai/job/senior-client-engagement-manager-medallion-remote-xdvpbksxgtpm)