--- title: 'Senior Client Partner - New Vertical at Deliveroo' canonical: 'https://feeny.ai/job/senior-client-partner-new-vertical-deliveroo-milan-x7w2g7dcnw1d' type: 'job' last_seen: '2026-09-06' --- # Senior Client Partner - New Vertical at Deliveroo - **Company:** [Deliveroo](https://feeny.ai/companies/deliveroo) - **Location:** Milan, Italy - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-08-06 - **Last confirmed live:** 2026-09-06 - **Apply:** https://jobs.ashbyhq.com/deliveroo/13b6b750-cf59-4149-929a-d16239f70713 ## Job description We are looking for a Senior Client Partner to lead the strategic expansion of the New Vertical segment in Italy. This is an opportunity to take on a leadership role within a fast-growing area of the business. You are a senior commercial profile with strong experience in people management and development, and you will be responsible for growing a significant part of Deliveroo's New Vertical business by directly leading a team of Account Managers. The role is primarily commercially focused with a strong people management component, and requires close cross-functional and international collaboration with the Operations, Marketing and Product teams to ensure success. ## Responsibilities - Lead and grow a team of Account Managers dedicated to the Grocery and Retail segment, setting goals, priorities and individual development plans. - Own the commercial results of the segment, define together with New Verticals Director and other New Verticals leaders the strategy to achieve results and to expand the segment in order to achieve quarterly and yearly goals - Lead most relevant negotiations and the relationship with most senior stakeholders among our main Partners - Work closely with Marketing & Merchandising functions to pull the right levers in order to impact business results and ensure highest Customer Experience. - Collaborate with the Operations to drive efficiencies, improve partner outcomes and accelerate growth of the segment. - Lead the team's quarterly planning process, working with the HQ Strategy & Finance team to develop accurate forecasting, monitoring and reporting. - Work closely with the "New Businesses" leadership team and other groups at Deliveroo to deliver high-impact projects. - Mentor and develop the team, fostering the professional growth of each team member and building a cohesive, high-performing working environment. ## Requirements - We ask that you have a strategic mindset, strong analytical skills and people management experience, with a track record of exceeding commercial targets, as well as: - At least 5 years of experience in commercially focused roles with team management and development responsibility. - Prior experience in direct people management, including goal setting, performance evaluation and team development. - Experience in Retail, Grocery and/or FMCG sectors is a plus. - Experience growing commercial performance through effective trading, while delivering on budget and against a long-term strategy. - Strong analytical mindset and ability to read commercial data. - Commercial & Marketing Acumen – deep knowledge of industry trends, competition, best practices, and other factors that affect profitability and business success. Able to rapidly understand how the business operates and what drives profitable growth. - Customer Obsessed – understands and connects with customers/partners, with the goal of building services and products that serve their best interests. - Tactical & Strategic – able to think big while also executing on-the-fly, understanding the dynamics, interdependencies and implications of decisions. - Stakeholder Management – able to engage, inform, and gain the support of a wide range of internal and external stakeholders. - Inspiring Leadership – brings energy, enthusiasm and passion to leading and growing the team, creating a stimulating, unique and enjoyable working environment for all team members. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. ## OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. ## COMPENSATION National Collective Agreement (CBA): CCNL Commercio e Terziario Classification Level: Quadro The total target compensation (OTE - On-Target Earnings, ovvero la retribuzione totale prevista al raggiungimento del 100% degli obiettivi) for this role is €74000 – €93,000 gross per year, of which the base salary range is €63.000 - 75.000. The successful candidate's starting pay will fall within the pay range listed above and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This position would be eligible for consideration for an equity award grant of restricted stock units on commencement and during the annual pay review cycle. Upon commencement of employment, you would be eligible to be considered for a grant. Thereafter, any further grants would be at the Company's discretion. ## DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! ## About Deliveroo ## Company Overview - **One-liner**: Deliveroo operates a hyperlocal three-sided marketplace that connects consumers, restaurants and grocers, and riders to deliver food and other neighbourhood goods in under 30 minutes. - **Entity Type**: Public (London Stock Exchange: ROO) - **Headquarters**: London, United Kingdom - **Founded**: 2013 - **Founders**: Will Shu ## Core Business - **Primary industry**: Online food delivery and on-demand grocery / local commerce - **Target customers**: B2C (consumers), B2B (restaurants, grocers, retailers), and B2C (riders as independent contractors) - **Mission or purpose**: To transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. ## Products & Services - **Restaurant Delivery**: Core service delivering meals from over 160,000 restaurant and grocery partners, many of which never offered delivery before. - **Deliveroo Hop**: Rapid on-demand grocery delivery from a network of delivery-only sites, rolling out in several markets. - **Deliveroo Shopping**: Non-food retail delivery, bringing items from local shops (e.g., flowers, cards, electronics) to consumers. - **Editions**: Delivery-only kitchens that help restaurants expand to new areas at lower cost and risk, powered by Deliveroo’s data insights. ## Market Standing - **Valuation/Market Cap**: Publicly traded – market cap not provided in available materials; check financial sources for latest figure. - **Key Metric**: Operates in 10 markets worldwide, serving millions of consumers with thousands of riders and 160,000+ restaurant/grocery partners. - **Notable Investors/Partners**: Key grocery partners include Co-op, Conad, Carrefour, Casino, Marks and Spencer, Picard, Waitrose, and Whole Foods Market. (Prior venture investors not detailed in provided sources.) - **Growth Signals**: Expanding on-demand grocery via Deliveroo Hop; launching Deliveroo Shopping for non-food items; continuous investment in machine learning logistics (Frank algorithm); growing Editions network. ## Competitive Advantages - **Hyperlocal logistics technology**: Proprietary Frank algorithm uses machine learning to optimise routing, preparation times, and delivery efficiency neighbourhood by neighbourhood. - **Three-sided marketplace**: Deep network effects connecting consumers, merchants, and riders – hard to replicate at scale. - **Editions (delivery-only kitchens)**: Lowers barrier for restaurant expansion and increases selection in underserved areas. - **Rider value proposition**: Free personal accident and third-party liability insurance for all self-employed riders from day one, flexible work, and good earnings. ## Strategic Focus - **Grocery and retail expansion**: Scaling Deliveroo Hop and Deliveroo Shopping to become the definitive online food and neighbourhood commerce platform. - **Technology leadership**: Continued investment in real-time coordination, machine learning, and logistics optimisation. - **Market penetration**: Deepening presence in existing 10 markets while improving selection, experience, and value for consumers. ## Why Work Here - **Culture**: Values-driven, innovative, and inclusive – Employee Resource Groups, regular social events, and a focus on career-defining work. - **Work environment**: Offices across the UK (London HQ, Birmingham, Bristol, Edinburgh, Leeds, Manchester) with excellent kit for remote work and a parent-friendly culture. - **Benefits (UK)**: - 25 days annual leave + bank holidays, increasing with tenure; one paid volunteer day per year. - Competitive compensation, annual cash bonus, sign-on bonus, relocation support, and up to 5% matched pension. - Equity awards for eligible roles. - Private healthcare (single cover funded), gym access (HQ on-site, discounted external), wellbeing apps (LesMills+, Strava, Headspace, Yogaia) via GymPass. - Life assurance, discounted dental, critical illness cover, travel insurance. - Free Deliveroo Plus (free delivery), team lunches from local restaurants. - Cycle to Work Scheme, Season Ticket Loans, free mortgage advice. - Excellent learning & development via RooLearn platform. - **Engineering culture**: Tackle complex scale and machine learning problems coordinating millions of real-time interactions across a three-sided marketplace. ## Sources 1. [deliveroo.co.uk](https://deliveroo.co.uk/about-us) – Company overview, history, products, and values. 2. [careers.deliveroo.co.uk](https://careers.deliveroo.co.uk/) – Career page with mission, culture, and team size. 3. [careers.deliveroo.co.uk](https://careers.deliveroo.co.uk/locations/united-kingdom/) – UK-specific benefits, office locations, and compensation details. 4. [careers.deliveroo.co.uk](https://careers.deliveroo.co.uk/how-we-hire/) – Hiring process and interview tips. ## Other roles at Deliveroo - [Sales Representative - Brescia](https://feeny.ai/job/sales-representative-brescia-deliveroo-brescia-tcb3gq2vcy5e) — Brescia, Italy - [Site Associate/ Magazziniere (Florence) - Fixed-Term](https://feeny.ai/job/site-associate-magazziniere-florence-fixed-term-deliveroo-florence-wxcehm555yye) — Florence, Italy - [Business Development Manager - Bristol](https://feeny.ai/job/business-development-manager-bristol-deliveroo-bristol-qq8da861g91q) — Bristol, United Kingdom - [Field Sales Representative - Bristol](https://feeny.ai/job/field-sales-representative-bristol-deliveroo-bristol-93qvnhzbe7jv) — Bristol, United Kingdom - [Senior Regional Growth & Strategy Manager](https://feeny.ai/job/senior-regional-growth-strategy-manager-deliveroo-milan-kdn6tw9qdktb) — Milan, Italy - [Commercial Merchant Support Agent](https://feeny.ai/job/commercial-merchant-support-agent-deliveroo-manchester-0veewy3k6vrf) — Manchester, United Kingdom - [Field Sales Representative - Limmerick & Galway](https://feeny.ai/job/field-sales-representative-limmerick-galway-deliveroo-dublin-t3f172bmpnkp) — Dublin, Ireland - [Field-Based Business Development Representative Limmerick & Galway](https://feeny.ai/job/field-based-business-development-representative-limmerick-galway-deliveroo-acfsr50x73va) — Dublin, Ireland - [Field Sales Executive - Limmerick & Galway](https://feeny.ai/job/field-sales-executive-limmerick-galway-deliveroo-dublin-c4432z7pvtg8) — Dublin, Ireland - [Partner Operations Manager](https://feeny.ai/job/partner-operations-manager-deliveroo-manchester-7kxm691dwe7v) — Manchester, United Kingdom