---
title: 'Senior Client Services Project Manager, CX at NICE'
canonical: 'https://feeny.ai/job/senior-client-services-project-manager-cx-nice-manila-a947afmre117'
type: 'job'
last_seen: '2026-09-08'
---

# Senior Client Services Project Manager, CX at NICE

- **Company:** NICE
- **Location:** Manila, Philippines
- **Posted:** 2026-07-20
- **Last confirmed live:** 2026-09-08
- **Apply:** https://boards.eu.greenhouse.io/nice/jobs/4928808101?gh_jid=4928808101

## Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about? The Senior Project Manager oversees complex, enterprise‑level implementations of NICE solutions across various customer environments. This role demands advanced project leadership, strong consultative skills, and the ability to influence and guide customers through high‑impact, multi‑system transformation initiatives. The Senior PM acts as the main point of accountability for successful delivery, ensuring scope clarity, solution alignment, risk mitigation, and delivering an exceptional customer experience throughout all project phases.

This role requires seasoned experience managing customer‑facing projects, including integrations with CRM platforms such as Salesforce, Microsoft Dynamics, and ServiceNow, and cross‑functional leadership across Professional Services, Product, Support, and external partners.

## Key Responsibilities

Project Leadership & Delivery Excellence

- Serve as the overall engagement Project Manager with end-to-end accountability for delivery, providing leadership, governance, and coordination across all project workstreams, including oversight of partner, vendor, and subcontractor project managers.
- Lead project planning, requirements gathering, timeline management, and delivery governance, ensuring alignment across cross-functional teams, partner organizations, and key stakeholders on deliverables, milestones, requirements, dependencies, and escalation management.
- Manage critical path activities and interdependencies across internal, customer, partner, and vendor teams, ensuring all project components progress cohesively toward go-live readiness and successful business outcomes.
- Drive operational readiness and oversee cutover, migration, hypercare, and post-go-live stabilization activities, ensuring a seamless transition to production and sustained adoption.

Consultative Engagement & Customer Advisory

- Act as a trusted advisor, guiding customers through decision points with clarity, strategic reasoning, and best‑practice recommendations.
- Lead workshops, discovery sessions, and requirement validations that influence customer direction and ensure functional alignment to business objectives.
- Challenge assumptions constructively and steer customers toward scalable, sustainable solutions.
- Provide consultative insight into process optimization, platform capabilities, and system integrations.

Stakeholder Influence & Executive Communication

- Engage confidently with executive stakeholders and decision-makers, ensuring alignment on priorities, risks, and expectations.
- Communicate complex issues simply and effectively to both technical and non‑technical audiences.
- Manage escalations with professionalism and data‑driven clarity, ensuring proactive resolution and customer trust.
- Deliver structured status reports, executive summaries, risk assessments, and progress updates.

Technical & Platform Understanding

- Bring hands‑on experience managing projects involving CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow) and other enterprise systems.
- Collaborate closely with solution architects, engineers, QA, and integration teams to ensure technical feasibility and alignment.
- Understand architectural implications, upstream/downstream impacts, and integration risks.
- Effectively manage change requests, technical dependencies, and solution impacts.

Continuous Improvement & Team Contribution

- Mentor junior Project Managers and contribute to improving delivery methodologies, frameworks, and best practices.
- Capture lessons learned, post‑mortem insights, and improvement opportunities to drive ongoing enhancement of delivery excellence.
- Promote adherence to project governance, documentation standards, and organizational processes.

Required Qualifications

- Bachelor’s degree in Business, Technology, or a related field—or equivalent work experience.
- 8–10 years of experience managing customer‑facing, enterprise‑level technology projects.
- Proven track record of delivering complex, multi‑system implementations in SaaS, CX, cloud, or CRM environments.
- Strong consultative mindset with the ability to influence customers, guide decisions, and navigate ambiguity.
- Exceptional communication skills - verbal, written, executive‑level, and cross‑
- Experience with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow.
- Strong understanding of the software development lifecycle, integration patterns, and cloud technologies.
- Advanced skills in risk management, issue resolution, resource planning, and executive reporting.
- Ability to make sound decisions independently while managing priorities across simultaneous projects.

## Preferred Qualifications

- PMP, PRINCE2, Agile/Scrum, or equivalent project management certifications.
- Experience in contact center technology, call recording, telephony, or CX platforms.
- Background working in global, matrixed organizations with cross‑functional delivery teams.

Requisition ID: 11455 Reporting To: Manager, Professional Services Role Type: Individual Contributor

## About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

## About NICE

## Company Overview
- **One-liner**: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences.
- **Entity Type**: Public (NASDAQ: NICE)
- **Headquarters**: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence.
- **Founded**: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data)
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industries**: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice).
- **Target customers**: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions.
- **Mission/purpose**: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions.

## Products & Services
- **NICE CXone**: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics.
- **NICE Actimize**: Financial crime, risk, and compliance solutions for over 1,000 financial institutions.
- **NICE Inform / Justice**: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies).
- **AI & Automation Layer**: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels.

## Market Standing
- **Valuation/Market Cap**: Not directly provided in search results.
- **Key Metric**: Annual Revenue (Non-GAAP) of **$2.735 billion** (FY 2024), with 15% year-over-year growth.
- **Notable Investors/Partners**: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100.
- **Growth Signals**:
  - 10,000+ employees, including >3,000 software engineers and 650 AI engineers.
  - Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025).
  - Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy.
  - 25 billion+ interactions powered annually.
  - Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M.

## Competitive Advantages
- **30+ years of leadership** in the contact center and CX space with a proven track record of enabling digital transformations.
- **Massive R&D investment**: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents.
- **Comprehensive, unified suite**: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform.
- **Global scale**: 27,000 customers across 150+ countries, 27 local offices.
- **Partner community**: Industry’s largest community of CX partners for customization and extension.

## Strategic Focus
- Deepening AI-native capabilities (proactive agents, automation at scale).
- Expanding digital-first contact center adoption and migrating on-premise customers to cloud.
- Targeting vertical markets (financial services, public safety) with specialized solutions.
- Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement.

## Why Work Here
- **Culture**: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth.
- **Flexibility**: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions.
- **Learning & Development**: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event.
- **Internal mobility**: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines.
- **Benefits**: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety.
- **Employee Voice**: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience.
- **Global community**: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding.

## Sources
1. [NICE Careers Page](https://www.nice.com/careers)
2. [Working @ NiCE](https://www.nice.com/company/corporate-responsibility/working-at-nice)
3. [About NiCE](https://www.nice.com/company/about-us)
4. [NICE Corporate Overview (PDF, Dec 2025)](https://resources.nice.com/wp-content/uploads/2025/12/NiCE-Corporate-Overview-Dec-2025.pdf)
5. [Careers – Apply](https://www.nice.com/careers/apply)

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