---
title: 'Senior Client Success Concierge at Realtor.com Careers'
canonical: 'https://feeny.ai/job/senior-client-success-concierge-realtor-com-careers-scottsdale-arizona-kx1rt5a2fejp'
type: 'job'
last_seen: '2026-09-09'
---

# Senior Client Success Concierge at Realtor.com Careers

- **Company:** Realtor.com Careers
- **Location:** Scottsdale Arizona, United States
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-09
- **Apply:** https://boards.greenhouse.io/rdccareers/jobs/7986772003?gh_jid=7986772003

## Job description

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Senior Client Success Concierge at Realtor.com®

Location: Scottsdale, AZ (Hybrid/In-Office 3 days per week)

About the Role:

Are you ready to set the standard for quality, speed, and professionalism? Do you possess a hybrid of customer service and sales effectiveness skills that drive outcomes? Are you a self-starter who is ready to help the consumers of Realtor.com® through the early stages of the home buying or selling process? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this job is for you. Join us as our newest Senior Client Success Concierge and help change the world of real estate, one home at a time.

Top Reasons to Apply:

- Opportunity to work in a high-expectation, high-performance environment managing our highest-value premium customers.
- Be instrumental in shaping the premium, "white-glove" customer journey at a leading real estate platform company.
- Competitive compensation package with performance-based incentives
- A safe, inclusive, and fun culture with excellent training and support for development

What You’ll Do:

- Represent Realtor.com® in a professional manner across inbound and outbound phone, email, and text message communication
- Make 300+ outbound and inbound warm dials daily to identify clients’ real estate transaction needs and respond by providing superior, white-glove service and resolution
- Conduct thorough, efficient discovery to determine consumer goals, budget, timeline, financing, and preferences to make successful connections with premium real estate professionals
- Work in a collaborative team atmosphere and independently
- Ability to determine the needs of our clients through effective problem-solving, listening, and questioning skills
- Make successful connections between consumers and real estate professionals to move the business forward, increase operational efficiency, and break records
- Scheduling flexibility is required as some shifts require late evening or weekend hours
- Read and speak English fluently, an additional language is a bonus but not essential (Spanish)

What You’ll Bring:

- 2+ years’ experience in a phone-based call center role or equivalent high-volume, metrics-driven environment; experience in real estate, mortgage, insurance, or SaaS onboarding strongly preferred.
- Welcome a challenge, and a competitive spirit that drives you to win in performance metrics.
- Exceptional verbal communication skills with the ability to overcome objections with exceptional conflict resolution to generate a positive consumer experience while maintaining professionalism with a focus on empathy.
- Proven resilience and grit in high-volume environments; you see “no” as a puzzle to solve rather than a personal rejection.
- Tech-savvy and technology adept with experience using multiple systems, including soft phone, CRM, and dynamic scripting tools.
- Service-oriented and consumer-obsessed mindset: you take pride in doing right by the consumer and our clients.
- Metrics-driven operator: you understand and actively manage your performance and set your own goals.
- Thrive in an open, transparent environment, where feedback and coaching are seen as gifts.
- Always on time and only missing work when pre-planned with your manager. Attendance is important to us.
- Come to win every day with a great attitude with a focus on team collaboration and contributing to a fun, inclusive, and high-performance culture.

The employee must be able to perform the following essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The employer retains the right to change or assign other duties to this position.

- Context-Based Decision-Making: Ability to learn new tasks, remember processes and work requirements, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and within the required speed or productivity quotas. Ability to integrate information for decision making, problem-solving, and comprehension. Ability to apply established protocols in a timely manner. Ability to identify and appropriately address common issues raised by customers and colleagues.
- Operate/Use Equipment: Ability to operate and be near a computer and use necessary equipment ( i.e ., headset, mouse, keyboard and other office systems or machinery) throughout the entire workday.
- Communication: Ability to communicate and exchange accurate information and ideas in proficient English so others will understand. Ability to assist callers effectively, flexibly and adaptively.
- Collaboration: Ability to consistently and effectively interact with others face-to-face, by phone or video, and through systems and written communications.

How we work: We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This is a hybrid opportunity in our Scottsdale, AZ office.

How We Reward You:

- $22/hour starting pay with commission for $65,000 total target annual pay based on performance
- Working with a highly-motivated team with a proven track record of success that also has a lot of FUN!
- A competitive work environment with great culture, rewards, recognition, and fun events
- Inclusive and competitive Medical, Vision, Dental, Disability, and Life Insurance plus Flexible and Dependent Care Spending Accounts
- Investment in growing your career and providing you the opportunity to have an immediate and massive impact on a growing company with a revolutionary business model
- Family forming benefits
- 13 annual paid company holidays
- Competitive Paid Time Off (PTO)
- 8 hours of paid Volunteer Time off annually
- Immediate eligibility into Company 401(k) plan with company match
- Tuition Reimbursement program for degreed and non-degreed programs
- 1:1 personalized Financial Planning Sessions
- Student Debt Retirement Savings Match program
- Free snacks and refreshments in each office location

Working Conditions:

- Hybrid schedule with required in-office days per current company policy (2-3 days per week), subject to business needs.
- Scheduling flexibility is required, as some shifts require late-evening or weekend hours to align with consumer demand and coverage expectations.
- Position requires prolonged standing or sitting and repetitive hand and wrist motion. Operates phones, computers, copiers, and other office equipment.

Do the best work of your life at Realtor.com®

Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.

## About Realtor.com Careers

## Company Overview
- **One-liner**: Realtor.com is a digital real estate marketplace that connects home buyers, sellers, and renters with real estate professionals and provides tools to empower their home journey.
- **Entity Type**: Private (subsidiary of News Corp, a publicly traded company – NASDAQ: NWS, NWSA)
- **Headquarters**: Multiple major offices in the U.S. (Austin, TX; Scottsdale, AZ; New York, NY) and Canada; corporate headquarters is in Santa Clara, CA (Move, Inc.)
- **Founded**: Not publicly available in the provided sources
- **Founders**: Not publicly available in the provided sources

## Core Business
- **Primary industry**: Digital real estate marketplace
- **Target customers**: B2C (home buyers, sellers, renters) and B2B (real estate agents, brokers)
- **Mission or purpose**: “We empower people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.” [careers.realtor.com](https://careers.realtor.com/)

## Products & Services
- **Realtor.com Platform (Web & Mobile)**: A comprehensive real estate listings site and app that enables users to search for homes, connect with agents, access market data, and manage their home journey.
- **Agent & Broker Services**: Tools and advertising solutions for real estate professionals to list properties, generate leads, and grow their business.
- **Data & Analytics**: Data science and analytics teams process terabytes of daily data to power insights for consumers and professionals. [careers.realtor.com](https://careers.realtor.com/teams-and-locations/)

## Market Standing
- **Valuation/Market Cap**: Not separately disclosed (Realtor.com is a brand of Move, Inc., a wholly owned subsidiary of News Corp)
- **Key Metric**: Not publicly available in the provided sources (annual revenue or total funding not specified)
- **Notable Investors/Partners**: Parent company News Corp; also partners with the National Association of Realtors (NAR) through licensing agreements.
- **Growth Signals**: Recognized as a “Built In 2025 Best Places to Work” and “Best Companies for Women” award winner; maintains multiple offices across the U.S. and Canada; invests heavily in data science, product innovation, and inclusive culture. [careers.realtor.com](https://careers.realtor.com/)

## Competitive Advantages
- **Brand Trust**: Long-standing presence in the real estate space with strong consumer recognition and affiliation with the National Association of Realtors.
- **Data Scale**: Processes terabytes of daily data to deliver actionable insights for both consumers and professionals.
- **Parent Company Backing**: Access to resources and stability from News Corp, a global media and information services company.
- **Integrated Ecosystem**: Connects home seekers directly with agents, brokers, and lenders through a single platform.

## Strategic Focus
- **Digital Innovation**: Continuously improving the platform’s user experience, search capabilities, and mobile features.
- **Data-Driven Personalization**: Leveraging data science and analytics to provide tailored recommendations and market intelligence.
- **Diversity, Equity, Inclusion & Philanthropy (DEI&P)**: Building a workforce that reflects diverse communities and fostering an inclusive culture through Employee Resource Groups (ERGs) such as Inspiring Women, Beyond Pride, BIPOC Voices, Able, and Formation. [careers.realtor.com](https://careers.realtor.com/who-we-are/)
- **Talent Development**: Investing in employee growth through programs like RDC Academy, HomeGrown Mentoring, Career Pathfinder, and tuition reimbursement. [careers.realtor.com](https://careers.realtor.com/what-we-offer/)

## Why Work Here
- **Culture & Inclusion**: Strong emphasis on belonging, with multiple ERGs and a DEI&P strategy that “supports and celebrates a diverse workforce.” [careers.realtor.com](https://careers.realtor.com/who-we-are/)
- **Benefits**: Comprehensive package including flexible medical/vision/dental, 20 weeks paid parental leave (primary caregiver), 401(k) with 3.5% match, tuition reimbursement, telemedicine, mental health support, and more. [careers.realtor.com](https://careers.realtor.com/what-we-offer/)
- **Work Environment**: Offices in Austin, Scottsdale, New York, and Canada; roles span Technology, Product, Data Science, Marketing, Sales, Finance, HR, and Customer Care. Remote/hybrid policy not explicitly stated in provided sources, but multiple office locations suggest flexibility. [careers.realtor.com](https://careers.realtor.com/teams-and-locations/)
- **Career Growth**: Structured learning and development programs, mentoring, and internal mobility tools encourage long-term career building. [careers.realtor.com](https://careers.realtor.com/what-we-offer/)
- **Awards**: Recognized as a “Built In 2025 Best Places to Work” and “Best Companies for Women,” signaling a positive workplace culture. [careers.realtor.com](https://careers.realtor.com/)

## Sources
1. [Realtor.com Careers – Overview](https://careers.realtor.com/)
2. [Realtor.com Careers – What We Offer (Benefits & Development)](https://careers.realtor.com/what-we-offer/)
3. [Realtor.com Careers – Who We Are (DEI&P)](https://careers.realtor.com/who-we-are/)
4. [Realtor.com Careers – Teams & Locations](https://careers.realtor.com/teams-and-locations/)
5. [Realtor.com Careers – How We Hire](https://careers.realtor.com/how-we-hire/)

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