---
title: 'Senior Client Success Manager at EnergyHub'
canonical: 'https://feeny.ai/job/senior-client-success-manager-energyhub-united-states-fr3dattx7ptk'
type: 'job'
last_seen: '2026-09-07'
---

# Senior Client Success Manager at EnergyHub

- **Company:** EnergyHub
- **Location:** United States
- **Compensation:** $125k–$140k
- **Work type:** remote
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/energyhub/jobs/8714595002

## Job description

EnergyHub’s Client Success team launches and operates best-in-class programs for electric utilities, helping them address grid challenges by engaging customers with connected devices. As a Sr Client Success Manager on the Client Success team, you will be instrumental in helping EnergyHub, our utility clients, and our OEM partners achieve their goals. You will own the client relationship end-to-end, including supporting the launch of our programs, building and maintaining strong client relationships, and serving as a trusted partner to your clients and our sales, product, engineering and marketing teams to maintain account health.

This is an ideal job for someone who has a passion for working with clients and software products, exercises sound business judgment, possesses a keen commercial sense, and is an effective multi-tasker with great attention to detail. The successful candidate is a quick learner and self-starter, has the ability to communicate a variety of data-driven messages to varying audiences, can build relationships effortlessly, is client-focused, and consistently achieves results.

## Overview

As a Senior Client Success Manager, helping our clients achieve their goals is your mandate. Your primary responsibilities will be managing the implementation of demand response programs across a portfolio of utility clients.

## Responsibilities

- Own success for your clients. Manage the Central Region’s P&L, drive ARR to exceed targets, implement account growth strategies, and serve as the primary escalation point for client issues.
- Drive results and strategy. Collaborate with internal stakeholders to develop and execute strategic initiatives that drive growth and efficiency within the Central Region, lead cross-functional projects and initiatives to ensure alignment with overall company goals and objectives.
- Ensure seamless program operations. Collaborate with Sales to implement new program structures, improve tools and processes, track renewals/upsells, and report on key utility program metrics
- Be a trusted advisor who ensures we meet your clients and your team’s goals. Help the team manage internal expectations as well as those of our clients. Spend time to understand client objectives and help the team guide clients through key decisions to design programs that support these targets. Support Product and Marketing in capturing the voice of the customer and market feedback.
- Be an effective communicator. Work with your team to present key results, facilitate meetings, and deliver nuanced messages to clients. Maintain consistent communication with an array of stakeholders to ensure efficient program implementation across the portfolio, review ongoing needs, and provide timely solutions and recommendations to help achieve program success. Foster effective decision-making and operational excellence by building relationships and helping internal teams understand priorities and business context.
- Be a product and service expert. Develop a comprehensive knowledge of demand management, the drivers of program success, and a deep understanding of the product to effectively communicate capabilities to clients and shape program design. Actively contribute to the refinement and development of new product features and service offerings. Support contract negotiations between EnergyHub and utility clients, SOW negotiations with partners and development for end-use customers.
- Other duties as assigned

## Key Skills & Experience

- BS or BA degree and 5-7+ years of professional experience in consulting, technology services or client success
- Experience working in or with renewable energy, utilities, and grid services or adjacent industries required
- Experience with demand side management and demand response programs and implementation methods
- Excellent communication skills and the ability to describe complex and technical topics in an engaging and succinct manner
- An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
- The ability to build trust and outstanding client and partner relationships
- Experience working with a team in a cross-functional, fast paced work environment
- Experience managing multiple high-priority projects
- Experience within an enterprise software/SaaS organization in the energy space is preferred

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

Why work for EnergyHub?

- Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other.
- Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
- Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
- Work with the latest technologies: You'll gain exposure to a broad spectrum of IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs.
- Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.

## About EnergyHub

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

To learn more, visit energyhub.com.

Company Benefits

EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.

EnergyHub is an Equal Opportunity Employer

EOE, Including Disability/Vets. Reasonable accommodations are available for individuals with disabilities throughout the application process. If you are a person with a disability needing assistance with the application process, please contact accommodations.apply@energyhub.net.

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:

EnergyHub understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience.  This allows opportunity for growth and development within the role.  The base salary offered is part of a total compensation package.

Base Salary Range $125,000—$140,000 USD

## About EnergyHub

## Company Overview
- **One-liner**: EnergyHub provides a grid-edge Distributed Energy Resource Management System (DERMS) platform that enables utilities to manage millions of smart devices as virtual power plants to support the clean energy transition.
- **Entity Type**: Private (Subsidiary of Alarm.com, Nasdaq: ALRM)
- **Headquarters**: Brooklyn, New York, United States
- **Founded**: 2007
- **Founders**: Seth Frader-Thompson, Paul Hines

## Core Business
- **Primary industry**: Clean Energy / Grid Management Software
- **Target customers**: Utilities (B2B, Enterprise)
- **Mission statement**: "We're helping create a clean, distributed energy future." The company transforms complexity at the grid edge into reliable resources for utilities, enabling the transition from centralized, carbon-intensive generation to distributed, intermittent, renewable generation.

## Products & Services
- **EnergyHub Edge DERMS Platform**: A near-real-time distributed energy resource management system that integrates, orchestrates, and controls a wide array of DERs—including smart thermostats, electric vehicles (EVs), EV charging equipment, energy storage systems, solar inverters, and water heaters—into virtual power plants (VPPs). The platform uses machine learning for data analysis and power decisions, and supports price signals, customer rates, and distribution-level congestion management.
- **Virtual Power Plant (VPP) Services**: End-to-end services for program design, management, and execution, including demand response programs, load management, and pay-for-performance residential battery programs.
- **Partner Ecosystem**: Access to a deep network of device and technology partners to accelerate VPP growth for utilities.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed; acquired by Alarm.com in May 2013 for an undisclosed amount.
- **Key Metric – Funding**: $33.2 million in total funding across 7 prior rounds prior to acquisition [linkedin.com].
- **Key Metric – Revenue**: Estimated annual revenue of $17.8 million [linkedin.com].
- **Key Metric – Capacity**: Manages more than 2.5 GW of dispatchable flexible capacity across North America [cbinsights.com].
- **Notable Investors/Partners**: Partnership Fund for New York City, Acadia Woods Partners (pre-acquisition). Parent company: Alarm.com.
- **Growth Signals**: Headcount grew 42.2% year-over-year (adding 81 people) to 218 employees [linkedin.com]. LinkedIn followers grew 38.3% annually. Operates in 7 countries including Finland, India, Ghana, Mexico. Acquired Packetized Energy in March 2022 to expand capabilities. Proven track record with major utility programs (e.g., National Grid, Ontario’s IESO).

## Competitive Advantages
- **Proven Scale & Track Record**: Has been delivering successful load control programs since 2009, managing over 2.5 GW of flexible capacity—one of the largest deployments in the industry.
- **Deep Utility Relationships**: Strong partnerships with major North American utilities (e.g., APS, National Grid, IESO Ontario) with documented results (e.g., a Massachusetts program delivering $5.7M+ per year in system benefits; building Canada’s largest residential VPP in six months enrolling 100,000 homes).
- **Cross-DER Orchestration**: A single platform that manages all major DER types (thermostats, batteries, EVs, solar, water heaters), providing year-round flexibility.
- **Machine Learning & Edge Intelligence**: Uses ML for data analysis and power decisions, enabling proactive grid management rather than simple reactive control.
- **Subsidiary Stability**: Backed by Alarm.com (Nasdaq: ALRM), a leading cloud-based smart home platform, providing financial stability and access to a large installed base of connected devices.

## Strategic Focus
- Scaling virtual power plant programs to manage load growth and integrate renewable energy sources.
- Expanding into new DER types, particularly electric vehicles and EV charging infrastructure.
- Deepening machine learning and AI capabilities for predictive grid management.
- Growing utility partnerships and expanding geographically within North America and internationally.
- Developing pay-for-performance and market-based VPP programs.

## Why Work Here
- **Mission-Driven**: Employees are directly contributing to decarbonizing the power system and fighting climate change. The company’s tagline is "Help us decarbonize the power system."
- **Work Model**: Fully remote-friendly; options to work from Brooklyn HQ or Burlington, VT office. Remote employees across the US and abroad.
- **Culture & Perks**: Dog Fridays at Brooklyn HQ, company happy hours, wellbeing subsidy, bi-annual full-team meetings at Brooklyn HQ.
- **Benefits**: 100% paid medical insurance for employees, 401(k) with employer match, HSA and FSA options, medical opt-out allowance, tuition reimbursement and continuing education stipend.
- **Employee Resource Groups**: The company supports ERGs that create safe, welcoming, and supportive spaces for team members to develop personally and professionally.
- **Engineering Culture**: Emphasis on software architecture, machine learning, and building a platform that operates at massive scale (millions of devices, 2.5+ GW of capacity). Current openings include Software Architect, Senior Software Engineer, and Technical Lead roles.

## Sources
1. [energyhub.com](https://www.energyhub.com/company)
2. [energyhub.com](https://www.energyhub.com/)
3. [energyhub.com](https://www.energyhub.com/careers)
4. [linkedin.com](https://www.linkedin.com/company/energyhub)
5. [cbinsights.com](https://www.cbinsights.com/company/energyhub)

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