--- title: 'Senior Client Success Manager at Flip' canonical: 'https://feeny.ai/job/senior-client-success-manager-flip-new-york-w7h3r1fgmp4d' type: 'job' last_seen: '2026-09-17' --- # Senior Client Success Manager at Flip - **Company:** Flip - **Location:** New York, NY - **Compensation:** $110k–$150k - **Posted:** 2026-09-15 - **Last confirmed live:** 2026-09-17 - **Apply:** https://job-boards.greenhouse.io/flip/jobs/5424515008 ## Job description TITLE: Senior Client Success Manager REPORTING TO: Vice President of Customer Success LOCATION: Brooklyn, NY -OR- Marina del Rey, CA (Onsite M-F) Who Is Flip? There are 3 runaway categories in B2B AI — coding, legal, and customer support. We're at the center of the third, with a one-of-one market position and hundreds of diehard fan clients, from Under Armour to Tory Burch to some of the largest healthcare institutions in the country. The market is dividing into two camps: generic tooling-and-FDE players building custom agents from scratch, and industry-specific solutions winning on client love due to speed of ROI. We're firmly the latter. Retail and healthcare alone represent $5B+ TAMs each, and we're still early. We built the company on a simple idea: the best way to grow is to have a reference list as long as your customer list. We're a team of 100+ now, with offices in NYC, LA, and the UK. Many people here will tell you it's the best place they've worked and the hardest they've worked. Both are true. ## What You’ll Do As a Senior Client Success Manager at Flip - you will ensure that Flip is the most impactful tool in our enterprise client's tech stack. Delivering business impact through our product, identify the problems they’re looking to solve, configuring our product to optimize performance, and collaborate with our Product and Engineer teams to constantly raise the bar. Serving as the main point of contact post sales both virtually and in-person, consistently showing up for our customers. We are hiring for both our Healthcare and Retail verticals. We follow the same interview process for both and are actively looking to hire for both business units. - Partner with sales - work side-by-side to accelerate launch and automate customer/patient interactions through voice-to-voice, and text communication channels - Support prospects in evaluating our product, then lead implementation all the way through the lifetime of the relationship - Become a product domain expert (within week 1) - master Flip’s platform (either ecom/retail or healthcare). Understanding workflows so you can configure, troubleshoot, and advise with authority - Be our customers’ favorite vendor to work with - build authentic, trust-based relationships where every interaction leaves clients feeling heard, supported, and excited about what’s possible. Expand Flip’s network of champions across all relevant stakeholders in the customers org. - Go above and beyond for their requests - make the extra test call, solve edge cases, and deliver outcomes customers didn’t even realize were possible - Unpack their problems and dig into the “why” - getting past surface level issues to uncover root causes - Liaise with our Product and Engineering teams to craft solutions - translate client needs into clear feedback that shapes our roadmap and strategy - Storytell with data - use metrics to show how Flip meets their goals, gives great customer or patient experiences and delivers clear ROI - Collaborate with marketing to bring customers into our community and tell their story! ## What you bring - Minimum of 5 years of experience in either a Customer Success, Implementation, Solutions/Sales Engineer or Technical support role for a SaaS company - At least 2 years supporting enterprise level clients/customers - Fluent in gap analysis and API endpoints - Expert level understanding of data analysis and how to communicate the story - Strong communication skills both in-person and virtually between internal teams, client partners, stakeholders by embracing ownership. Ability to understand the why and persuasively communicate messaging for internal and external buy-in. - High aptitude and agency - using AI where applicable to get to outcomes in a faster more efficient way Nice to have: (Healthcare Vertical Specific - Not Required) - Familiarity with EHR/PM integrations (Epic, Athena, Experity, eClinicalWorks, etc.) and healthcare data standards (HL7, FHIR, HIPAA). - Strong understanding of payer/provider dynamics, patient experience workflows, and healthcare compliance considerations. More About Us - We're international, spanning the US, UK, and Canada - We’ve raised +$30M to date including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data - Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year - In office 5 days/week Final compensation may vary based on location, experience, and qualifications. This role is also eligible for bonus and/or commission as well as equity, in accordance with company policy, and subject to board approval. Compensation Range: $110,000—$150,000 USD Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers. ## About Flip ## Company Overview - **One-liner**: Flip provides an AI-native employee experience platform that unites internal communications, HR self-service, AI workflows, and identity management for frontline and deskless workers. - **Entity Type**: Private (VC-backed; total disclosed funding of at least $58M) - **Headquarters**: Stuttgart & Berlin, Germany - **Founded**: 2018 - **Founders**: Benedikt Brand and Giacomo (Giaco) – last name not publicly disclosed ## Core Business - **Primary industry**: Frontline workforce technology / Human Resources (HR) SaaS - **Target customers**: B2B – enterprises with large deskless workforces (e.g., retail, logistics, manufacturing, hospitality) - **Mission**: “To change the world of work for frontline workers” – connecting every employee from first shift onward, regardless of email or device [getflip.com](https://www.getflip.com/). ## Products & Services - **Flip Employee App**: A single mobile app that combines internal news, chat, knowledge base, HR self-service (payslips, time-off, onboarding), and identity management – all without requiring a corporate email or laptop. - **Flip Flows**: No-code, AI-powered workflows that automate processes like incident reports, shift confirmations, and approvals, running 24/7. - **Flip Fusion**: A generative AI tool that lets managers describe an app in plain language and have it built instantly for deployment to the entire frontline workforce (with authentication and role-awareness built in). - **Frontline Identity**: Secure, biometrically-enabled single sign-on for deskless workers, supporting shared devices, badge taps, and easy integration with existing HR systems. ## Market Standing - **Valuation**: Not publicly disclosed. - **Key Metric**: Total funding – $30M Series A (2023) plus $28M Series A extension (2025) = at least $58M raised [getflip.com/about-us](https://www.getflip.com/about-us/). - **Notable Investors/Partners**: Announced strategic investors as part of Series A extension; partners include brands like Bosch, EDEKA, and MAHLE. - **Growth Signals**: 1M+ users, over 1,000 customer brands; 95% app usage rate among clients; 164 total employees as of latest data (Built In profile) with continuous hiring in engineering, solutions, and HR; acquisition of The Bot Platform (2024) to enhance workflow capabilities. ## Competitive Advantages - **AI-native from day one**: Flip Fusion enables custom app creation in minutes without developers – a strong differentiator for large, non-technical frontline teams. - **Deskless-first design**: Built for shared devices, biometric login, and no corporate email – directly addressing the reality of 2.7 billion frontline workers globally. - **All-in-one platform**: Combines communications, HR self-service, identity management, and workflow automation – replacing multiple point solutions. - **High adoption**: 95% usage rate indicates strong user engagement and stickiness. ## Strategic Focus - **AI-first expansion**: Recent $28M funding is explicitly earmarked to “deliver AI to the frontline” – deepening Fusion’s capabilities and automating more processes. - **Product-led growth**: No-code tools and self-service features reduce the need for lengthy implementations, accelerating customer acquisition. - **Market penetration**: Targeting enterprise retail, logistics, and manufacturing segments in Europe and beyond, with a remote-friendly hiring model that allows scaling across time zones. - **Acquisition integration**: Fully absorbed The Bot Platform, adding workflow expertise to the existing Flip Flows offering. ## Why Work Here - **Culture**: “Flipsters are passionate about what they do” – the company emphasizes trust, transparency, and autonomy. Flat hierarchies and founder accessibility (candidates meet co-founders during hiring) foster a close-knit, mission-driven environment. - **Remote/Hybrid**: Fully remote-friendly within Europe; teams in Stuttgart, Berlin, and remote locations. Employees choose where they work each day, with modern “New Work” offices in Stuttgart and Berlin that include quiet zones, brainstorming corners, and bookable spaces. Occasional in-person events at headquarters. - **Perks**: 30 days holiday, trust-based hours (no core working times), company pension subsidy, JobRad bicycle leasing, high-end equipment (Windows or MacBook, monitor, headset, webcam, docking station), corporate benefits portal with discounts, and workation options (subject to legal approval). - **Engineering Culture**: Developers work in product teams (Backend, Frontend/Web, Mobile, Site Reliability). Interview includes small prep tasks and pair programming on-site. They value self-organisation and transparency. - **Diversity**: Hiring across all departments; multiple languages encouraged; the platform itself serves a global, multilingual workforce. ## Sources 1. [getflip.com – Product overview](https://www.getflip.com/) 2. [getflip.com/about-us – Milestones, funding, team](https://www.getflip.com/about-us/) 3. [getflip.com/careers – Perks, culture, open positions](https://www.getflip.com/careers/) 4. [getflip.com/careers/jobs – Job listings with FAQ on remote, equipment, holiday](https://www.getflip.com/careers/jobs/) 5. [builtin.com/company/flip-0 – Company stats, headcount, year founded](https://builtin.com/company/flip-0) ## Other roles at Flip - [Event Marketing Manager](https://feeny.ai/job/event-marketing-manager-flip-new-york-et8j53twct4d) — New York, NY - [Implementation Manager, Healthcare](https://feeny.ai/job/implementation-manager-healthcare-flip-brooklyn-v59m7n2n4daz) — Brooklyn, NY - [Implementation Manager, Healthcare](https://feeny.ai/job/implementation-manager-healthcare-flip-marina-del-rey-a4psn3x0fzzn) — Marina Del Rey, CA - [Content & Social Manager](https://feeny.ai/job/content-social-manager-flip-los-angeles-2vbhqv52zaat) — Los Angeles, CA - [Head of Security & AI Governance](https://feeny.ai/job/head-of-security-ai-governance-flip-los-angeles-7sk822cn4gsg) — Los Angeles, CA - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-flip-los-angeles-h0vy9yzs8054) — Los Angeles, CA - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-flip-new-york-wnf3hvjrwwp3) — New York, NY - [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-flip-los-angeles-yy7pcd6nrhkp) — Los Angeles, CA - [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-flip-new-york-nebmvym81vmj) — New York, NY - [Product Manager](https://feeny.ai/job/product-manager-flip-los-angeles-tn52mg9gxxgf) — Los Angeles, CA