---
title: 'Senior Client Success Manager, Healthcare at Flip'
canonical: 'https://feeny.ai/job/senior-client-success-manager-healthcare-flip-nashville-pbrj61bf4sr2'
type: 'job'
last_seen: '2026-11-05'
---

# Senior Client Success Manager, Healthcare at Flip

- **Company:** Flip
- **Location:** Nashville, TN
- **Compensation:** $110k–$150k
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-05
- **Apply:** https://job-boards.greenhouse.io/flip/jobs/5473391008

## Job description

TITLE: Senior Client Success Manager, Healthcare REPORTING TO: Vice President of Customer Success LOCATION: Nashville, TN (Onsite M-F)

Who Is Flip?

There are 3 runaway categories in B2B AI — coding, legal, and customer support. We're at the center of the third, with a one-of-one market position and hundreds of diehard fan clients, from Under Armour to Tory Burch to some of the largest healthcare institutions in the country.

The market is dividing into two camps: generic tooling-and-FDE players building custom agents from scratch, and industry-specific solutions winning on client love due to speed of ROI. We're firmly the latter. Retail and healthcare alone represent $5B+ TAMs each, and we're still early.

We built the company on a simple idea: the best way to grow is to have a reference list as long as your customer list. We're a team of 100+ now, with offices in NYC, LA, and the UK. Many people here will tell you it's the best place they've worked and the hardest they've worked. Both are true.

## What you'll do

You will drive measurable outcomes for Flip's healthcare customers, from first evaluation through launch and long-term growth.

- Lead prospect evaluations and implementations for health systems, provider groups, and clinics across the full customer lifecycle, and partner with sales to accelerate go-lives.
- Build trust-based relationships with operations, patient access, revenue cycle, and IT stakeholders, and expand your network inside each account. Meet customers in person across the Nashville healthcare community.
- Configure the product for healthcare call flows such as scheduling, referrals, prescription refills, billing questions, and after-hours triage handoffs, and troubleshoot as volumes grow.
- Become a product and domain expert quickly, and advise customers on how to improve automation rates, patient experience, and staff workload.
- Use data to show ROI, such as calls automated, hold times reduced, and front-desk hours saved.
- Bring customer feedback to Product and shape the healthcare roadmap.
- Work with Marketing on customer stories and help build a healthcare customer community.
- Coach and scale the Customer Success team. This role is an individual contributor for roughly the first six months.

## What you'll bring

- 5+ years leading a customer success function at a B2B software company, ideally in healthtech or health IT.
- Startup experience scaling customer success from roughly 10 to hundreds of clients.
- Familiarity with EHR and practice management integrations (for example Epic and athenahealth) and with standards such as HL7, FHIR, and HIPAA.
- An understanding of payer and provider dynamics and healthcare compliance, and comfort talking with clinical and operational leaders.
- Strong communication skills, ownership, and a player-coach mindset.
- A strong focus on customer experience and a habit of going above and beyond.

Nice to have: a network in the Nashville healthcare community, experience building CS processes in both startup and enterprise settings, and an interest in storytelling and community building.

More About Us

- We're international, spanning the US, UK, and Canada
- We’ve raised $30M+ to date, including our recent $20M Series A — backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point, and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
- This role can sit within either our Retail or Healthcare vertical, which will be determined at offer stage, both teams follow the same interview loop
- Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4 and a full week off at the end of the year

#FlippinLegend Final compensation may vary based on location, experience, and qualifications. This role is also eligible for bonus and/or commission as well as equity, in accordance with company policy, and subject to board approval.

Compensation Range: $110,000—$150,000 USD

Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.

## About Flip

## Company Overview
- **One-liner**: Flip provides an AI-native employee experience platform that unites internal communications, HR self-service, AI workflows, and identity management for frontline and deskless workers.
- **Entity Type**: Private (VC-backed; total disclosed funding of at least $58M)
- **Headquarters**: Stuttgart & Berlin, Germany
- **Founded**: 2018
- **Founders**: Benedikt Brand and Giacomo (Giaco) – last name not publicly disclosed

## Core Business
- **Primary industry**: Frontline workforce technology / Human Resources (HR) SaaS
- **Target customers**: B2B – enterprises with large deskless workforces (e.g., retail, logistics, manufacturing, hospitality)
- **Mission**: “To change the world of work for frontline workers” – connecting every employee from first shift onward, regardless of email or device [getflip.com](https://www.getflip.com/).

## Products & Services
- **Flip Employee App**: A single mobile app that combines internal news, chat, knowledge base, HR self-service (payslips, time-off, onboarding), and identity management – all without requiring a corporate email or laptop.
- **Flip Flows**: No-code, AI-powered workflows that automate processes like incident reports, shift confirmations, and approvals, running 24/7.
- **Flip Fusion**: A generative AI tool that lets managers describe an app in plain language and have it built instantly for deployment to the entire frontline workforce (with authentication and role-awareness built in).
- **Frontline Identity**: Secure, biometrically-enabled single sign-on for deskless workers, supporting shared devices, badge taps, and easy integration with existing HR systems.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total funding – $30M Series A (2023) plus $28M Series A extension (2025) = at least $58M raised [getflip.com/about-us](https://www.getflip.com/about-us/).
- **Notable Investors/Partners**: Announced strategic investors as part of Series A extension; partners include brands like Bosch, EDEKA, and MAHLE.
- **Growth Signals**: 1M+ users, over 1,000 customer brands; 95% app usage rate among clients; 164 total employees as of latest data (Built In profile) with continuous hiring in engineering, solutions, and HR; acquisition of The Bot Platform (2024) to enhance workflow capabilities.

## Competitive Advantages
- **AI-native from day one**: Flip Fusion enables custom app creation in minutes without developers – a strong differentiator for large, non-technical frontline teams.
- **Deskless-first design**: Built for shared devices, biometric login, and no corporate email – directly addressing the reality of 2.7 billion frontline workers globally.
- **All-in-one platform**: Combines communications, HR self-service, identity management, and workflow automation – replacing multiple point solutions.
- **High adoption**: 95% usage rate indicates strong user engagement and stickiness.

## Strategic Focus
- **AI-first expansion**: Recent $28M funding is explicitly earmarked to “deliver AI to the frontline” – deepening Fusion’s capabilities and automating more processes.
- **Product-led growth**: No-code tools and self-service features reduce the need for lengthy implementations, accelerating customer acquisition.
- **Market penetration**: Targeting enterprise retail, logistics, and manufacturing segments in Europe and beyond, with a remote-friendly hiring model that allows scaling across time zones.
- **Acquisition integration**: Fully absorbed The Bot Platform, adding workflow expertise to the existing Flip Flows offering.

## Why Work Here
- **Culture**: “Flipsters are passionate about what they do” – the company emphasizes trust, transparency, and autonomy. Flat hierarchies and founder accessibility (candidates meet co-founders during hiring) foster a close-knit, mission-driven environment.
- **Remote/Hybrid**: Fully remote-friendly within Europe; teams in Stuttgart, Berlin, and remote locations. Employees choose where they work each day, with modern “New Work” offices in Stuttgart and Berlin that include quiet zones, brainstorming corners, and bookable spaces. Occasional in-person events at headquarters.
- **Perks**: 30 days holiday, trust-based hours (no core working times), company pension subsidy, JobRad bicycle leasing, high-end equipment (Windows or MacBook, monitor, headset, webcam, docking station), corporate benefits portal with discounts, and workation options (subject to legal approval).
- **Engineering Culture**: Developers work in product teams (Backend, Frontend/Web, Mobile, Site Reliability). Interview includes small prep tasks and pair programming on-site. They value self-organisation and transparency.
- **Diversity**: Hiring across all departments; multiple languages encouraged; the platform itself serves a global, multilingual workforce.

## Sources
1. [getflip.com – Product overview](https://www.getflip.com/)
2. [getflip.com/about-us – Milestones, funding, team](https://www.getflip.com/about-us/)
3. [getflip.com/careers – Perks, culture, open positions](https://www.getflip.com/careers/)
4. [getflip.com/careers/jobs – Job listings with FAQ on remote, equipment, holiday](https://www.getflip.com/careers/jobs/)
5. [builtin.com/company/flip-0 – Company stats, headcount, year founded](https://builtin.com/company/flip-0)

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