---
title: 'Senior Client Success Manager at Heartbeat Health'
canonical: 'https://feeny.ai/job/senior-client-success-manager-heartbeat-health-remote-b1adgrdexvv5'
type: 'job'
last_seen: '2026-10-27'
---

# Senior Client Success Manager at Heartbeat Health

- **Company:** Heartbeat Health
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-10-27
- **Apply:** https://jobs.lever.co/heartbeathealth/34870927-f388-48f9-a6e6-dff772f8018e

## Job description

About Us:

Heartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs. By leveraging real-time data and AI-powered insights, Heartbeat Health empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes. Heartbeat Health is redefining how cardiovascular care is delivered in the digital age, led by our medical group of cardiologists, advanced practitioners, nurses, and care coordinators.

About the Role:

As a Senior Client Success Manager, you will help lead our client relationships and drive clients forward by owning the day-to-day health, adoption, and value realization of your accounts. Working alongside a VP/SVP of Strategic Accounts who owns the executive and commercial relationship, you will be the primary day-to-day partner for your clients, guiding them from launch to measurable outcomes and long-term value from Heartbeat’s offerings.

You will collaborate cross-functionally with Product, Operations, Clinical, and Engineering teams to turn client goals into scalable solutions. As a senior member of the Client Success team, you will model excellence, raise the bar for how the team works, and influence process and practice across the organization, without formal people management responsibilities.

## Key Responsibilities

- Serve as the day-to-day lead and trusted advisor for your clients, managing questions, workflow support, and operational escalations with ownership and follow-through

- Drive adoption and activation, helping clients get the most from Heartbeat and move their programs forward

- Build clinical and operational buy-in with client stakeholders, and surface risks and opportunities early

- Lead client business reviews, performance discussions, and success planning to ensure goals are met and exceeded

- Partner closely with your VP/SVP of Strategic Accounts on renewal readiness, expansion identification, executive narratives, and issue resolution, while they lead commercial strategy and high-severity escalations

- Track and analyze key performance metrics to identify opportunities for workflow optimization and improved patient and client experiences

- Gather and synthesize client and product feedback to inform internal roadmaps and strategic initiatives

- Design and implement process improvements that increase efficiency, scalability, and client retention

- Act as a leader and role model within Client Success by sharing best practices, supporting teammates, and helping onboard new colleagues

- Contribute to departmental goals, planning, and capacity discussions to support company growth

About You:

- 6 to 8 years of experience in Client Success, Customer Success, Account Management or a related client-facing function, ideally within a fast-growing or digital health environment

- Proven success managing complex client relationships day to day and driving initiatives that improve adoption, outcomes, and retention

- Leadership presence and the ability to influence without authority, with experience mentoring or coaching peers (people management experience is not required)

- Exceptional communication skills, verbal, written, and interpersonal, with the ability to influence at all levels

- Highly organized with a track record of managing multiple priorities and delivering results in dynamic, fast-paced environments

- Analytical thinker with a creative approach to problem-solving and process design

- Collaborative partner who works well alongside strategic account leadership and cross-functional teams

- Bachelor’s degree or equivalent required; Master’s degree a plus

- Sense of humor and collaborative spirit a must

- Willing to travel up to 20%, typically 1 to 3 trips per quarter for client meetings, onsite business reviews, and team gatherings

About our Culture:

- We are mission-driven: we're revolutionizing the way cardiovascular care is delivered

- We are fast-paced & agile: we move quickly, iterate often, and value experimentation

- We are remote-first: ownership, autonomy, and trust are at the core of how we operate

- We care about diversity: diversity allows us to build an excellent patient experience

- We care about each other: we are stronger together through a culture of mutual respect and active support.

- We invest in our people: Eligible employees have access to a competitive benefits package, including medical, dental, and vision coverage, paid time off, paid holidays, sick time, a 401(k), and additional benefits designed to support you and your family.

- We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

## About Heartbeat Health

## Company Overview
- **One-liner**: Heartbeat Health is a virtual-first cardiology practice that delivers proactive, evidence-based heart care through remote diagnostics, telemedicine, and chronic care management across all 50 states.
- **Entity Type**: Private (Series C, 2024)
- **Headquarters**: New York, United States
- **Founded**: 2017
- **Founders**: Jeff Wessler, MD, MPhil

## Core Business
- **Primary industry**: Healthcare – Virtual Cardiology / Telehealth
- **Target customers**: B2B – Health systems, Accountable Care Organizations (ACOs), payers, and in-home health assessment organizations; also serves patients directly through virtual visits.
- **Mission / Purpose**: To revolutionize cardiovascular care by proactively identifying, treating, and managing moderate and high cardiovascular risk, improving outcomes while lowering costs.

## Products & Services
- **Virtual Cardiology Platform**: A tech-enabled service that combines remote diagnostics (e.g., home-based ECG, blood pressure monitoring), same-day interpretation, televisits, and evidence-based care pathways. Used for identification, diagnosis, treatment, and ongoing management of cardiovascular conditions.
- **Chronic Care Management Programs**: Longitudinal care programs for high-risk populations, leveraging remote patient monitoring and coordinated care teams (cardiologists, APPs, RNs).
- **Post-Discharge Virtual Cardiology Program**: A randomized clinical trial‑backed program that reduced cardiac-related readmissions by 53% compared to standard care.
- **Diagnostic Services**: Remote interpretation of cardiac diagnostics (e.g., echocardiograms, holters) with 100% elimination of facility fees for patients.

## Market Standing
- **Valuation / Funding**: Total funding of $55.9M as of July 2024 (Series C: $25M led by Cressey & Company; prior rounds led by Echo Health Ventures, Optum Ventures, .406 Ventures, Kindred Ventures).
- **Annual Revenue**: $6M (latest reported)
- **Key Metric**: 1,000+ active provider licenses across all 50 states; 90%+ of members reach target blood pressure; 53% reduction in cardiac readmissions (per 2023 study).
- **Notable Investors / Partners**: Cressey & Company, Echo Health Ventures, Optum Ventures, .406 Ventures, Kindred Ventures. Partners include health systems, ACOs, payers, and in-home assessment organizations.
- **Growth Signals**: Ranked #227 on the 2025 Inc. 5000 list of fastest‑growing private companies; 40.9% YoY headcount growth (89 employees); active job postings increased 16.7% YoY; launched collaboration with FlyteHealth (Sept 2025) for integrated cardiometabolic care.

## Competitive Advantages
- **Largest virtual cardiologist practice in the U.S.** (all 50 states), giving unmatched geographic reach.
- **Evidence‑based outcomes**: Published randomized trial showing 53% reduction in readmissions; 90%+ blood pressure control rates.
- **Tech‑enabled, multi‑modal care**: Synchronous, asynchronous, and collaborative care models with remote diagnostics, eliminating facility fees and improving access.
- **Strong payer/health system relationships**: Contracts with major ACOs and payers, positioning the company as a cost‑effective alternative to traditional cardiology.

## Strategic Focus
- **Expansion of partner networks**: Deepening relationships with health systems, ACOs, and payers to capture more high‑risk populations.
- **Integration with cardiometabolic care**: Recent collaboration with FlyteHealth signals a move toward comprehensive cardiometabolic management.
- **Scaling clinical workforce**: Actively hiring cardiologists, advanced practice providers, and respiratory therapists to meet growing demand.
- **Leveraging real‑world data**: Using outcomes data to continuously refine care protocols and demonstrate value to partners.

## Why Work Here
- **Remote‑first culture**: Full‑time remote work environment with a progressive, flexible, and inclusive culture. The company emphasizes transparency and work‑life balance.
- **Meaningful mission**: Direct impact on reducing cardiovascular disease burden and improving patient outcomes.
- **Growth trajectory**: Rapidly scaling (40%+ headcount growth, Inc. 5000 honoree) offering career advancement opportunities.
- **Diverse, multidisciplinary team**: Combines clinicians, technologists, and innovators – a collaborative environment that values both clinical excellence and technical innovation.
- **Employee ratings**: 4.1/5.0 on LinkedIn (16 reviews), with high marks for compensation (4.5) and culture (4.3). Noted perks include flexible scheduling and a supportive remote work setup.

## Sources
1. [heartbeathealth.com](https://www.heartbeathealth.com/) – Company overview, mission, outcomes data
2. [heartbeathealth.com/about-us](https://www.heartbeathealth.com/about-us/) – Leadership team
3. [heartbeathealth.com/work-with-us](https://www.heartbeathealth.com/work-with-us/) – Culture and careers page
4. [jobs.lever.co/heartbeathealth](https://jobs.lever.co/heartbeathealth) – Active job postings
5. [linkedin.com/company/useheartbeat](https://co.linkedin.com/company/useheartbeat) – Employee data, funding, revenue, recent news, reviews

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