---
title: 'Senior Client Success Manager- Insights (Cincinnati) (P4648) at 84.51°'
canonical: 'https://feeny.ai/job/senior-client-success-manager-insights-cincinnati-p4648-84-51-cincinnati-s0n74gqb5nek'
type: 'job'
last_seen: '2026-09-12'
---

# Senior Client Success Manager- Insights (Cincinnati) (P4648) at 84.51° 

- **Company:** 84.51° 
- **Location:** Cincinnati, OH
- **Compensation:** $75k–$110k
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/8451/jobs/8752283002

## Job description

84.51° Overview:

84.51° is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experiences for shoppers across the path to purchase.

Powered by cutting-edge science, we utilize first-party retail data from more than 62 million U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer-centric journey using 84.51° Insights, 84.51° Loyalty Marketing and our retail media advertising solution, Kroger Precision Marketing.

84.51° follows a 5‑day in‑office work schedule to support collaboration, alignment, and team connection.

Join us at 84.51°!

__________________________________________________________

As the Sr. Client Success Manager – Insights, you bring 84.51° insights platform expertise to our clients, providing direct support and consultation that improves their adoption and value creation.  You will provide with in-depth knowledge of the capabilities and application recommendation tied to specific business problems. Your role will be to bring a strong understanding of client goals & objectives and share a clear point of view on how our platforms, data, insights can be used to inform merchandising, brand and activation strategies.

You connect data and insights to tell stories, have a desire to solve problems, and a passion for building and growing client relationships. You also demonstrate a growth mindset, adaptability in the workplace, and knowledge of the retail and consumer goods industry.

## RESPONSIBILITIES:

This is a strategic consultant role, grounded in deep focus on insights value creation, increasing daily adoption of our Insights products with clients. Your goal is to increase client adoption of their subscriptions, and drive value in ways that earns your clients’ repeat subscription investment.

Our insights solutions support a range of client business needs, including driving business results, supporting sales, omnichannel insights, new product innovation, brand and marketing strategy, and shopper trends all with a lens on how this impacts their overall business growth, both at Kroger and their holistic company.  You will be responsible for both proactive and reactive consultation with a portfolio of assigned clients to help connect their business questions & needs to analytical maps of how they can best solve with 84.51° Stratum, 84.51° OnDemand, 84.51° Data Direct and 84.51° In-Queries.

- Day-to-day 84.51° Stratum, 84.51° OnDemand and 84.51° Data Direct support.
- Provide expertise on the platform utilization as well as application of our data and insights to support merch processes.
- Guide clients on opportunities to bring insights into media planning.
- Provide best practices, hands-on support for client business analyst, customized training when relevant.
- Maintain value tracking for insights utilization and application.
- Consultation on 84.51° In-Queries question bank utilization.
- Provide expertise on the 84.51° In-Queries platform capabilities as well as research design.
- Act as internal solution experts to product team, testing new capabilities, providing feedback on innovation, and funneling opportunities back to inform product roadmaps.

This involves understanding clients’ business needs to effectively train them within the 84.51° Stratum tool and consult them in successfully leveraging the data within the CPG-retail landscape.

QUALIFICATIONS, SKILLS, AND EXPERIENCE:

Successful candidates will thrive in a fast-paced, highly collaborative environment focused on growth, and will possess the following:

Skills:

- Client Service Mindset
- Proficiency in 84.51° Insights Platforms
- Stakeholder Management
- Data-driven Storytelling
- Basic analytic Road-mapping and Consumer Research Design
- Retail Industry Knowledge

Experience:

- 2 + years of relevant client-facing consulting or sales experience
- Shopper Data & Insights Solutions (preferred experience with 84.51° data & insights)
- Insights Acumen and Knowledge (preferred but not required)
- Education: Bachelor's degree

This role has a combined base pay salary plus a target quarterly paid incentive plan. Incentive is on top of the base range stated.

## #LI-EB1

Pay Transparency and Benefits

- The stated salary range represents the entire span applicable across all geographic markets from lowest to highest.  Actual salary offers will be determined by multiple factors including but not limited to geographic location, relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data and cost of labor. In addition to salary, this position is also eligible for variable compensation.
- Below is a list of some of the benefits we offer our associates:
- Health: Medical: with competitive plan designs and support for self-care, wellness and mental health. Dental: with in-network and out-of-network benefit. Vision: with in-network and out-of-network benefit.
- Wealth: 401(k) with Roth option and matching contribution. Health Savings Account with matching contribution (requires participation in qualifying medical plan). AD&D and supplemental insurance options to help ensure additional protection for you.
- Happiness: Paid time off with flexibility to meet your life needs, including 5 weeks of vacation time, 7 health and wellness days, 3 floating holidays, as well as 6 company-paid holidays per year. Paid leave for maternity, paternity and family care instances.

Base Pay Range $75,000—$110,000 USD

## About 84.51° 

## Company Overview
- **One-liner**: A retail data science, insights and media company that leverages first-party data from over 62 million U.S. households to help The Kroger Co. and consumer goods brands create personalized shopping experiences.
- **Entity Type**: Private (wholly-owned subsidiary of The Kroger Co.)
- **Headquarters**: Cincinnati, Ohio, United States
- **Founded**: 2015
- **Founders**: Not publicly available (formed from Kroger’s acquisition of dunnhumby’s North American operations)

## Core Business
- **Primary industries**: Retail data science, consumer insights, retail media, loyalty marketing
- **Target customers**: B2B – consumer packaged goods companies, agencies, publishers, and business-affiliated partners; also serves Kroger’s internal business units
- **Mission statement**: “We create results-driving shopper insights and activation strategies that build measurable value for our clients.” (via [8451.com](https://www.8451.com/who-we-are/))

## Products & Services
- **84.51° Insights**: Custom research and analytics to understand the shopper’s path to purchase.
- **84.51° Loyalty Marketing**: Targeted and personalized marketing programs leveraging Kroger’s loyalty card data.
- **Kroger Precision Marketing (KPM)**: Retail media advertising solution on Kroger-owned and partner properties, offering addressable, actionable audiences.
- **84.51° Stratum**: A breakthrough analytics solution for deep customer intelligence.
- **84.51° Collaborative Cloud**: A platform for collaborative data sharing and insights.
- **84.51° In-Queries**: In-store analytics and query tools.

## Market Standing
- **Valuation / Market Cap**: Not publicly available (private subsidiary of Kroger, a public company – NYSE: KR)
- **Key Metric**: Data covers **over 62 million households** and **2 billion+ transactions** in the U.S. (per [8451.com](https://www.8451.com/) and [linkedin.com](https://www.linkedin.com/company/84-51))
- **Notable Investors/Partners**: The Kroger Co. (parent); works with **1,500+ consumer packaged goods brands** and agencies.
- **Growth Signals**: LinkedIn reports **57,238 followers** (yearly growth +9.8%). Active job postings: **60 positions** as of mid-2025. Headquartered in Cincinnati with ~1,400 employees (LinkedIn breakdown).

## Competitive Advantages
- **Exclusive first-party data**: Access to Kroger’s loyalty card data from nearly one in two U.S. households, providing granular purchase behavior across grocery, health, beauty, and personal care.
- **Integrated ecosystem**: Combines data science, loyalty marketing, and retail media under one roof, creating a “repeatable infinite loop” of engagement.
- **Scale**: Serves over 1,500 CPG clients and has deep relationships with the largest U.S. grocery retailer.
- **Advanced AI & analytics**: Heavy investment in AI, data science, and engineering to derive actionable insights at scale.

## Strategic Focus
- **AI integration**: Under Chief Data & AI Officer Milen Mahadevan, the company is expanding AI integration across customer intelligence, decision-making, and personalization.
- **Enterprise AI program**: Building reusable tools, services, and patterns to make AI “safer, faster, better, and more cost-effective.”
- **Retail media growth**: Growing Kroger Precision Marketing as an alternative profit portfolio and expanding addressable media audiences.

## Why Work Here
- **Culture**: Described as “Limitless Minds, Fearless Hearts, Relentless Delivery” with employee resource groups such as ITOPiA (introverts), Women’s EDGE, Allyship In Action, and Men for Equality.
- **Career paths**: Clear tracks in Data Science, Engineering, Product & Design, Consumer Research, Consulting, and Corporate functions. Emphasis on meaningful, challenging work from day one.
- **Perks**: Competitive medical, dental, vision; 401(k) with matching; paid time off (vacation, health/wellness days, floating holidays); paid parental and family leave; health savings account with matching.
- **Work environment**: Hybrid presence in Cincinnati; collaborative, tech-forward office culture. The company values “naturally curious” people and supports long tenure (many employees stay 10+ years).
- **Compensation examples** (from LinkedIn): Business Analyst ~$95,442/yr; Intern ~$39,963/yr; Senior Account Executive ~$90,274/yr.

## Sources
1. [8451.com – Homepage](https://www.8451.com/)
2. [8451.com – Who We Are](https://www.8451.com/who-we-are/)
3. [8451.com – Careers](https://www.8451.com/careers/)
4. [linkedin.com – 84.51° Company Page](https://www.linkedin.com/company/84-51)

## Other roles at 84.51° 

- [Lead Agile Delivery- Merchandising Capabilities (P3081) - Cincinnati](https://feeny.ai/job/lead-agile-delivery-merchandising-capabilities-p3081-cincinnati-84-51-cincinnati-fannmpyc62fy) — Cincinnati, OH
- [Lead Forward Deployed Engineer (P4570)](https://feeny.ai/job/lead-forward-deployed-engineer-p4570-84-51-cincinnati-fe5rf0byjbqs) — Cincinnati, OH / Chicago, IL
- [Lead Data Scientist - Applied AI (P4656)](https://feeny.ai/job/lead-data-scientist-applied-ai-p4656-84-51-cincinnati-nkjtv6f1hgr4) — Cincinnati, OH / Chicago, IL
- [Solution Architect (P4643)](https://feeny.ai/job/solution-architect-p4643-84-51-cincinnati-jg323fwzcb2d) — Cincinnati, OH / Chicago, IL
- [Lead Software Engineer, AI (P4577)](https://feeny.ai/job/lead-software-engineer-ai-p4577-84-51-cincinnati-es4xnbk6rvya) — Cincinnati, OH / Chicago, IL
- [Senior Client Success Manager- Activation ( P4649)](https://feeny.ai/job/senior-client-success-manager-activation-p4649-84-51-cincinnati-a51y0wnmaky6) — Cincinnati, OH / Chicago, IL
- [Senior Manager, AI Reliability Engineering -Kroger Technology & Digital (P2498)](https://feeny.ai/job/senior-manager-ai-reliability-engineering-kroger-technology-digital-p2498-84-51-qw16s783zz0p) — Cincinnati, OH
- [Manager, Client Success (P4142)](https://feeny.ai/job/manager-client-success-p4142-84-51-cincinnati-4y4z1y1j0n8m) — Cincinnati, OH / Chicago, IL / New York, NY
- [Sr. Client Success Manager - Media, Insights & Incentives (P3775)](https://feeny.ai/job/sr-client-success-manager-media-insights-incentives-p3775-84-51-cincinnati-s9g2tfbfjr7v) — Cincinnati, OH / Chicago, IL
- [Senior Client Partnerships Executive (P572)](https://feeny.ai/job/senior-client-partnerships-executive-p572-84-51-cincinnati-03sv88335xv6) — Cincinnati, OH / Chicago, IL / New York, NY