---
title: 'Senior Client Success Manager at Marvin Behavioral Health'
canonical: 'https://feeny.ai/job/senior-client-success-manager-marvin-behavioral-health-us-east-coast-new-york-ny-tmy74xcffee5'
type: 'job'
last_seen: '2026-09-05'
---

# Senior Client Success Manager at Marvin Behavioral Health

- **Company:** Marvin Behavioral Health
- **Location:** US East Coast / New York, NY
- **Compensation:** $140k–$160k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-30
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/meetmarvin/4f2e6091-bc62-44d2-955a-cc1defe3207c

## Job description

## SENIOR CLIENT SUCCESS MANAGER

## About Marvin AI

Marvin is on a mission to end healthcare’s workforce crisis. Marvin partners with many of the country’s top-ranked hospitals including Cedars-Sinai in Los Angeles, the VA, Jefferson Health and Geisinger in Pennsylvania, and the Harvard Department of Psychiatry, to provide a proprietary retention and resiliency employee benefit. Services include confidential teletherapy with specialized therapists, an AI coaching model built for clinicians, medication management/psychiatry, and well-being workshops. All programming is geared towards helping Marvin health system clients to improve clinician retention, patient outcomes, and team burnout, driving their overall effectiveness and resilience.

## Role Overview

We’re looking for a high-impact east coast based Client Success Manager to own and grow relationships with our health system partners. This role is responsible for driving adoption, retention, and expansion across a portfolio of enterprise accounts.

The ideal candidate brings experience managing complex employer benefit clients in a high-growth environment and is comfortable operating at both the executive and operational levels.

Join us in building something that meaningfully improves the lives of healthcare workers.

## KEY FOCUS AREAS INCLUDE:

- Own a portfolio of employer health system accounts, driving retention, satisfaction, and growth
- Build and maintain strong relationships with C-suite and senior stakeholders across client organizations
- Lead strategic account planning and quarterly business reviews (QBRs) tied to measurable outcomes
- Drive product adoption and engagement across client organizations, ensuring long-term value realization
- Identify and execute opportunities for account expansion (additional sites, services, or programs)
- Partner cross-functionally (product, clinical, ops) to advocate for client needs and influence roadmap priorities
- Track and analyze key success metrics, including activation, engagement, clinical outcomes, and satisfaction
- Proactively identify risks and develop mitigation strategies to ensure client success
- Partners with CS leadership to define, refine, and continuously improve customer success best practices, processes, and playbooks as the organization grows and scales

## QUALIFICATIONS

- 5–8+ years of experience in client success, account management, or related roles
- Experience owning a book of business of $1M+ in ARR
- Experience managing enterprise or strategic accounts, ideally within healthcare or health tech or employee benefits
- Experience working with employer-sponsored benefits or benefits platforms (nice to have)
- Proven ability to engage and influence C-suite stakeholders
- Strong track record of driving retention, adoption, and/or revenue expansion
- Comfortable navigating complex organizations and ambiguous environments
- Excellent communication, presentation, and stakeholder management skills
- Highly organized with strong project management capabilities
- Experience with CRM and analytics tools (e.g., Salesforce, Tableau, or similar)

Why Marvin AI?

- We’re truly mission-driven. We founded Marvin on the belief that healthcare workers deserve the care and support they provide to their patients, and that existing solutions to growing healthcare burnout are ineffective.

Preferred candidates based in the NYC metro region, or midatlantic. East coast time zone required. Hybrid role in our NYC office with occasional onsite client visits.

## About Marvin Behavioral Health

## Company Overview
- **One-liner**: Marvin Behavioral Health provides a clinician-built mental health platform offering teletherapy, AI coaching, and well-being strategies specifically designed for healthcare workers and the health systems that employ them.
- **Entity Type**: Private (Series A funded)
- **Headquarters**: Los Angeles, California, United States
- **Founded**: 2019
- **Founders**: John Bracaglia (CEO) and Dr. Aparna Atluru (Chief Medical Officer)

## Core Business
- **Primary Industry**: Mental Health Care / Healthcare IT
- **Target Customers**: B2B – health systems, hospitals, and other healthcare employers; B2C – individual clinicians (physicians, nurses, care team members)
- **Mission**: To reduce clinician burnout and improve well-being by offering specialized, accessible behavioral health care built by and for healthcare professionals.

## Products & Services
- **[Teletherapy Services]**: On-demand and scheduled video therapy sessions available 7 days a week, staffed by licensed therapists who specialize in healthcare worker well-being. Members are matched with a dedicated therapist (93% report a great fit) and have access to a 24/7 support line with an average 28-second response time.
- **[AI Coaching & Digital Tools]**: AI-powered coaching models, educational content, and workshops designed to supplement clinical therapy and personalize the member experience.
- **[Organizational Well-Being Strategy]**: For hospital leaders, Marvin supports the design of an overall well-being strategy, providing data-driven insights on workforce outcomes such as retention, burnout reduction, and patient satisfaction.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of $6.2 million (Seed round led by Verily in May 2021; subsequent Series A led by Canvas Prime with 8 investors)
- **Notable Investors/Partners**: Verily (Alphabet’s life sciences arm), Canvas Prime, The Hartford Group, and academic partners including Stanford WellMD/WellConnect
- **Growth Signals**:
  - Trusted by 30% of U.S. News Honor Roll Hospitals.
  - Headcount of ~50–57 employees (+19% year-over-year growth).
  - Availability across all 50 U.S. states.
  - Over 100,000 minutes of therapy delivered per month.

## Competitive Advantages
- **Specialized Care Model**: Therapists are carefully vetted (accepting only 3.5% of applicants) with an average of 16+ years of experience and complete a five-week onboarding plus ongoing CEUs. The therapy assessment and treatment model is co-developed with academic leaders in clinician well-being.
- **Clinician-First Focus**: Unlike general mental health apps, Marvin is purpose-built for healthcare professionals, addressing the unique stressors and cultural barriers of medical environments.
- **High Engagement**: Members complete an average of 12 sessions, far above industry norms, and 94% of members retain with their employer.
- **Measurable Outcomes**: 75% of members show improvement in depression and anxiety; a 21% average reduction in employer-wide burnout.

## Strategic Focus
- **Current Priorities**: Deepen partnerships with large health systems, scale the platform to more clinicians, and continue refining AI-driven coaching models alongside clinical services.
- **Direction for Growth**: Expand reach beyond flagship hospital systems, further integrate evidence-based research from academic partners, and enhance data analytics capabilities to demonstrate ROI for employer clients.

## Why Work Here
- **Culture**: Mission-driven organization focused on solving the critical problem of clinician burnout. Employees report high satisfaction in work-life balance (4.8/5), compensation (4.4/5), and culture (4.3/5) on employer review platforms.
- **Work Model**: Hybrid – employees engage in a combination of remote and on-site work, with offices in Los Angeles (HQ), Boston, and Marina del Rey.
- **Team Composition**: Small but growing team of ~50, with a strong clinical (35%) and consulting (9%) core. Engineering and product roles are present but lean.
- **Notable Perks**: Flexible scheduling for therapists; access to world-class training and CEUs; the opportunity to directly impact healthcare worker well-being at scale.

## Sources
1. [meetmarvin.com](https://www.meetmarvin.com)
2. [meetmarvin.com/our-team](https://www.meetmarvin.com/our-team)
3. [ashbyhq.com](https://jobs.ashbyhq.com/meetmarvin)
4. [builtin.com](https://builtin.com/company/marvin-behavioral-health)
5. [linkedin.com](https://www.linkedin.com/company/joinmarvin)

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