--- title: 'Senior Client Success Manager at Navan' canonical: 'https://feeny.ai/job/senior-client-success-manager-navan-united-states-3ges6g0tvg99' type: 'job' last_seen: '2026-09-08' --- # Senior Client Success Manager at Navan - **Company:** Navan - **Location:** United States - **Compensation:** $110k–$120k - **Work type:** remote - **Posted:** 2026-08-20 - **Last confirmed live:** 2026-09-08 - **Apply:** https://navan.com/careers/openings?gh_jid=8141793 ## Job description As a Senior Client Success Manager, you will act as a lead strategic partner and executive-level trusted advisor to Navan's most strategic and complex key clients. Your primary mission is to ensure their success, drive satisfaction, and maximize value throughout their lifecycle with Navan. A critical component of this role involves leading the strategic and technical migration of clients from legacy R&M technology to the Navan platform, ensuring a seamless and high-touch transition. You will cultivate deep, executive-level relationships with key program stakeholders, acting as the definitive 'voice of the customer' to prioritize adoption, retention, and long-term partnership over commercial focus. What You’ll Do: - Serve as the overall owner and account strategist of the client relationship, overseeing the success of the customer's complex migration journey and subsequent post-sales activities. - Lead and direct complex, multi-stakeholder client migrations from legacy R&M technology onto the Navan platform, managing the project from initial scoping to go-live and hypercare. - Drive product adoption, retention, and compliance by providing consultative advice and customer enablement (training for end-users and administrators). - Strategically cultivate and maintain strong, multi-level, trusted advisor relationships with C-suite and executive stakeholders to ensure strategic alignment and drive long-term customer value. - Conduct regular health checks, lead Quarterly Business Reviews, and spearhead Strategic Business Reviews to proactively assess customer health, satisfaction, adoption, and retention, with a strong focus on proactive risk mitigation and churn prevention. - Act as the definitive 'Voice of the Customer' for internal teams (Product, Engineering, Sales) by prioritizing and driving strategic feedback on platform optimization, addressing product gaps, and owning complex critical escalations to resolution. - Maintain a deep understanding of the Navan product and integrated Premier value proposition to speak with customers about the most relevant features and functionality. - Work closely with Product and Engineering on identification/tracking of enhancement requests. What We’re Looking For: - 12+ years of experience in Customer Success Management or Account Management  within Corporate Travel Management, with a focus on client happiness and retention, preferably in the enterprise space. - Demonstrated history of successfully providing white-glove services and managing clients, with experience serving Law firms or other professional service industries. - Exceptional project management, organizational, and strategic problem-solving skills to navigate complex change management during migrations. - High EQ and strong communication skills with the ability to manage change resistance and gain executive buy-in across customer program administrators and stakeholders. - Drive for results, client-focused mindset, and high attention to detail. - Bachelor’s degree preferred or similar professional experience. The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter. Pay Range $110,000—$120,000 USD Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers. Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. - Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email [here](https://my.metaview.app/applications/opt-out?organization=15dd7e883f). Your decision to do so will not affect how your candidacy is evaluated. Please refer to our[Candidate Privacy Notice](https://navan.com/candidate-privacy-notice) for more information about our processing of personal data, and your rights. ## About Navan ## Company Overview - **One-liner**: Navan is the leading all-in-one, AI-powered business travel, payments, and expense management platform that makes corporate travel effortless for frequent travelers while giving finance teams full control. - **Entity Type**: Public (ticker: **NAVN**, listed on Nasdaq Global Select Market in October 2025) - **Headquarters**: Palo Alto, California, USA - **Founded**: 2015 - **Founders**: Ariel Cohen and Ilan Twig ## Core Business - **Primary industry/industries**: Corporate travel management, expense management, travel technology, payments. - **Target customers**: B2B – mid-market to enterprise companies; also SMBs. - **Mission or purpose statement**: "Make travel easy for every traveler by being the best travel agency on the planet." ## Products & Services - **Navan Travel**: AI-powered booking platform for flights, hotels, and ground transportation with extensive inventory access (including NDC content from 17+ airlines). - **Navan Expense**: Automated expense management that categorizes and reconciles receipts, with real-time policy enforcement and integration with ERPs. - **Navan Edge**: AI travel assistant (chat-based) that handles bookings and provides 24/7 human support. - **Navan Rewards**: Incentive program that rewards employees for booking below budget. - **Navan Connect (BYOC)**: Card-link technology that connects corporate cards from 250+ banks, enabling unified spend visibility. - **Navan Corporate Cards**: Physical and virtual cards for payments. ## Market Standing - **Valuation/Market Cap**: Not publicly available in search results (post-IPO, real-time market cap available on exchanges). - **Key Metric**: **Total Headcount** ~3,300 employees (as of 2026); **Number of customers** – thousands, including major enterprises like Heineken, Unilever, Wayfair, and Zoom. - **Notable Investors/Partners**: Not listed in provided sources, but strategic partners include Amadeus (dual-GDS model) and major airlines via NDC. - **Growth Signals**: Went public in October 2025; expanded globally through acquisitions of Comtravo (Germany), Resia (France), Tripeur (India), and Reed & MacKay (Europe); now operates 50 offices worldwide; first TMC to integrate AI across the entire platform. ## Competitive Advantages - **AI-first platform**: First travel management company to embed AI across search, booking, expense reconciliation, and customer service. - **All-in-one T&E**: Combines travel, expense, and payments in a single system, eliminating the need for multiple vendors. - **Dual-GDS model**: Integrated with both Sabre and Amadeus, providing global coverage and competitive pricing. - **NDC leader**: Offers access to 17 airlines’ New Distribution Capability content for better fares and inventory. ## Strategic Focus - Continue leading in AI-powered travel and expense innovation. - Expand corporate card and payments ecosystem (Navan Connect, external card linking). - Deepen enterprise capabilities and global footprint (targeting mid-market and large multinationals). - Drive user adoption through employee rewards and seamless mobile experience. ## Why Work Here - **Work model**: Hybrid – 4 days per week in office (Palo Alto HQ and other global offices). Strong emphasis on in-person collaboration. - **Culture**: Meritocratic, high-ownership, “high-talent density” environment. Values include extreme ownership, bias to action, “AI-first mindset”, and “seriously fun”. - **Perks & Benefits**: - Flexible vacation (take time off as needed, manager coordination). - Paid parental leave (16 weeks birthing parent, 10 weeks non-birthing). - 401k, Employee Stock Purchase Plan (ESPP) with discount. - Medical, dental, vision, pet insurance. - Commuter benefits, in-office snacks and lunches, dog-friendly offices. - Headspace mental health subscription. - Navan personal travel discounts (employee leisure bookings at corporate rates). - Connectivity allowance (bi-weekly stipend for remote work). - **Growth opportunities**: Rapidly scaling public company; teams across engineering, product, data science, travel operations, and R&D. ## Sources 1. [navan.com](https://navan.com/ – Product overview, platform details) 2. [navan.com/about](https://navan.com/about – Company history, mission, timeline, IPO) 3. [navan.com/careers](https://navan.com/careers – Culture, values, benefits, work model) 4. [builtin.com](https://builtin.com/company/navan – Headcount, offices, hybrid policy, perks) ## Other roles at Navan - [Business Travel Consultant II (Mumbai - Remote)](https://feeny.ai/job/business-travel-consultant-ii-mumbai-remote-navan-mumbai-6vx0aa3ms8y3) — Mumbai, India - [Sr. Software Engineer](https://feeny.ai/job/sr-software-engineer-navan-bengaluru-r9xn44c2w1ks) — Bengaluru, India - [Senior Android Engineer](https://feeny.ai/job/senior-android-engineer-navan-berlin-66tenqn9qpzk) — Berlin, Germany - [Senior Android Engineer](https://feeny.ai/job/senior-android-engineer-navan-london-pxe0m71kzjym) — London, United Kingdom - [Senior (iOS) Software Engineer](https://feeny.ai/job/senior-ios-software-engineer-navan-london-8a6as7e5sfps) — London, United Kingdom - [Senior (iOS) Software Engineer](https://feeny.ai/job/senior-ios-software-engineer-navan-berlin-8099p7pxtx8j) — Berlin, Germany - [Senior Software Engineer (Backend)](https://feeny.ai/job/senior-software-engineer-backend-navan-berlin-nfqqxaxeb8by) — Berlin, Germany - [Senior Software Engineer (Backend)](https://feeny.ai/job/senior-software-engineer-backend-navan-london-vqwdkqgq7vm5) — London, United Kingdom - [Senior Software Engineer, Expense](https://feeny.ai/job/senior-software-engineer-expense-navan-london-748qaee6a599) — London, United Kingdom - [Senior Software Engineer, Expense](https://feeny.ai/job/senior-software-engineer-expense-navan-berlin-q4vm1azpea3t) — Berlin, Germany