---
title: 'Senior Client Success Manager at Pattern Data'
canonical: 'https://feeny.ai/job/senior-client-success-manager-pattern-data-charlotte-vc9p6tws9gg6'
type: 'job'
last_seen: '2026-09-10'
---

# Senior Client Success Manager at Pattern Data

- **Company:** Pattern Data
- **Location:** Charlotte, NC
- **Posted:** 2026-04-16
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/patterndata/jobs/5111008007

## Job description

## Who We Are

Pattern Data is an AI-powered platform built for the complexities of mass tort litigation. We help leading law firms automate case analysis, accelerate settlement decisions, and manage high-volume inventories that were traditionally manual and time-intensive.

The problems we work on are complex and high-stakes, requiring precision, adaptability, and a deep understanding of both data and client needs.

We’re a collaborative, high-ownership team that moves quickly and takes pride in solving hard problems well. People at Pattern go deep to understand the “why,” build solutions that hold up, and stay focused on what drives real outcomes for our customers. We value transparency, thoughtful problem-solving, and authenticity in how we work together and we’re looking for someone who’s excited to contribute to a team that’s actively building and improving every day.

## What You’ll Do

As a Senior Client Success Manager, you will own and grow a book of business across leading US law firms. You’ll operate as a trusted advisor - bringing together a strong understanding of client workflows, thoughtful data insights, and deep knowledge of our platform to influence client outcomes and long-term success.

This is a highly consultative role requiring strong client instincts and the ability to navigate complex client environments while driving measurable impact. You are accountable for outcomes - not just activity - and play a critical role in shaping both the client experience and how we continue to improve and deliver value through our platform. At Pattern, you will be responsible for the following:

Client Strategy and Management

- Own and grow a book of business across leading law firms, serving as the primary point of accountability for client outcomes and long-term value
- Build a strong understanding of each client’s litigation, key stakeholders, and definition of success - connecting how they operate with how they leverage Pattern
- Lead the full client lifecycle from onboarding through ongoing engagement, ensuring clients are set up for success quickly and continue to realize value as their needs evolve
- Drive adoption and retention by moving beyond feature usage to shaping client workflows - using data, reporting, and product expertise to reinforce habits and demonstrate impact

Product & Litigation Expertise

- Become a subject matter expert in Pattern’s platform and its application within mass tort litigation
- Act as the voice of the client internally, influencing Product and Engineering roadmaps with high-quality, timely, and strategic feedback
- Evaluate and scope custom client needs (reporting, workflows, features) in partnership with cross-functional teams
- Serve as the primary CS owner for assigned litigations, partnering closely with Litigation Managers and Implementation to maintain a deep knowledge of your assigned litigation

Account Growth & Retention

- Own client health, retention, and expansion across your book of business
- Proactively identify trends, risks, and expansion opportunities across your book, using engagement signals and client context to prioritize where to focus and when to act
- Identify and drive growth opportunities across accounts by proactively understanding client needs, usage patterns, and evolving priorities
- Build strong in-person relationships through regular client engagement and travel as needed

## What You’ll Bring

- 5+ years of experience in Client Success, Account Management, or a similar client-facing role in a complex SaaS environment
- Strong preference for candidates with a legal background (e.g., prior experience at a law firm, legal tech company, or litigation support environment)
- Proven ability to manage and grow relationships with senior and executive stakeholders
- Demonstrated success owning high-value accounts, driving retention, and identifying expansion opportunities
- Strong curiosity and ability to quickly develop deep product knowledge and client context to drive effective customer outcomes
- Strong analytical skills - you’re comfortable interpreting data, identifying trends, and translating insights into action
- Exceptional communication and executive presence; able to influence and challenge clients when needed
- Highly proactive, detail-oriented, and comfortable operating in fast-paced, ambiguous environments
- Experience working cross-functionally with Product, Engineering, and Implementation team
- Location: Charlotte, NC preferred; Richmond, VA also considered. This is a hybrid role with regular in-office presence required.

Ready to meet us?

Please apply directly through our website or LinkedIn—we’re excited to hear from you.

Pay Transparency Disclosure

The estimated base salary range for this role is $105,000 – $135,000, plus performance-based bonus and benefits.

At Pattern Data, our compensation philosophy is built around fairness, transparency, and market alignment. Base salary represents just one part of our total compensation package, which also includes performance-based incentives, comprehensive benefits, and other rewards.

Final compensation will be determined based on several factors, including skills, experience, qualifications, geographic location, and internal equity.

We understand that exceptional candidates bring unique backgrounds and strengths. If the scope of the role evolves during the hiring process, we’ll communicate any updates to the compensation range accordingly.

Pattern Data is committed to pay equity and maintaining competitive, transparent compensation practices across all roles and teams.

## About Pattern Data

## Company Overview
- **One-liner**: Pattern Data provides an AI-powered operating system for mass tort litigation, enabling law firms and settlement administrators to manage case reviews, validation, and settlement through structured data.
- **Entity Type**: Private (Seed round, February 2020)
- **Headquarters**: Charlotte, North Carolina, United States
- **Founded**: 2020 (seed round date)
- **Founders**: Matt Francis (Co-Founder & CEO), Koleman Nix (Co-Founder & CTO)

## Core Business
- **Primary industry**: Legal technology (mass tort litigation software)
- **Target customers**: Plaintiff law firms and settlement administrators (B2B) handling multi-district litigations (MDLs)
- **Mission**: To transform the way legal services are provided by combining AI with legal expertise, delivering clarity, speed, and confidence in every mass tort.

## Products & Services
- **[Pattern Platform (SaaS)]**: The core product – an operating system that screens, develops, and settles mass tort cases. It applies litigation-specific criteria across entire inventories, identifies missing documentation, re-evaluates cases as criteria evolve, and generates structured, settlement-ready submissions. Supports over 30 litigations (e.g., AFFF/PFAS, Roundup, Zantac, Camp LeJeune, Hernia Mesh, Talc, Ozempic, etc.).

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total funding – Seed round in February 2020 (amount not disclosed); annual revenue not publicly available
- **Notable Investors/Partners**: Not publicly disclosed; the platform integrates with partner systems and is trusted across 1M+ cases and 30+ litigations
- **Growth Signals**: 29 employees (+10.5% YoY); 9,309 LinkedIn followers (+5.4% yearly); active job postings up 25% yearly; expanding engineering and client success teams; Pattern Labs research initiative launched

## Competitive Advantages
- **Inventory-level clarity**: Converts individual case reviews into a unified, structured inventory that can be reported, acted on, and built upon across every stage of litigation.
- **AI-augmented human judgment**: AI extracts, classifies, and scores evidence to support (not replace) human review, reducing manual work while maintaining accuracy.
- **Dynamic adaptability**: Automatically re-evaluates all cases when litigation criteria change, saving teams from re-reviewing files individually.
- **Breadth of litigation support**: Covers a wide range of high-profile MDLs, giving firms a single system for multiple cases.

## Strategic Focus
- **Continuous platform evolution**: Investing in research, model refinement, and real-world litigation analysis through Pattern Labs.
- **Deepening integrations**: Actively hiring a Senior Product Manager focused on integrations and platform to expand connectivity with partner tools.
- **Scaling the team**: Growing engineering (entry to staff), client success, and sales functions to support a larger client base.

## Why Work Here
- **Culture & values**: Authenticity, collaborative ownership, customer-centric solutions, and visionary problem-solving. Team of agile learners and proactive self-starters.
- **Work policy**: Mixed – headquarters in Charlotte, NC (in-office), with remote roles available for US-based positions (e.g., Account Executive, Senior/Staff Software Engineer). Entry-level engineering role in Richmond, VA (on-site). Some roles are fully remote.
- **Tech stack**: Modern stack including Scala, TypeScript, React, Python, PostgreSQL, Elasticsearch, GraphQL, Docker, PyTorch, and more.
- **Growth opportunities**: Rapidly scaling company with clear career progression; open roles in engineering, product, client success, and business development.

## Sources
1. [patterndata.ai](https://patterndata.ai/)
2. [Greenhouse Jobs](http://job-boards.greenhouse.io/patterndata)
3. [LinkedIn Company Page](https://www.linkedin.com/company/pattern-data)
4. [Built In Profile](https://builtin.com/company/pattern-data)

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