---
title: 'Senior Client Success Manager at WellTheory'
canonical: 'https://feeny.ai/job/senior-client-success-manager-welltheory-united-states-ddc22qt8mmcv'
type: 'job'
last_seen: '2026-09-11'
---

# Senior Client Success Manager at WellTheory

- **Company:** WellTheory
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-09
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/welltheory/2147a4e7-93f4-4147-b2ce-00670be62c86

## Job description

## About WellTheory

WellTheory is a digital health company helping people with autoimmune conditions take control of their health through personalized care, nutrition guidance, and ongoing coaching. We're a team of 60+ passionate people who care deeply about helping our members reduce symptoms, feel better, and live fuller lives — while helping employers and payors reduce their spend.

## About the Role

WellTheory is looking for a passionate, results-driven Senior Client Success Manager to build and nurture long-term partnerships with our enterprise clients as we scale. You’ll own day-to-day client relationships, ensuring exceptional service while driving engagement, retention, and measurable outcomes. You’ll serve as the strategic advisor to client stakeholders (HR, benefits, wellness, and medical directors), translating their goals into successful partnership outcomes. This is a cross-functional role that collaborates closely with Sales, Product, Operations, Engineering, and Care — and reports to the Co-founder, Operations.

## What You'll Do

- Build trusted relationships with client stakeholders and act as their strategic advisor
- Drive utilization, engagement, and adoption of WellTheory's programs
- Deliver data-driven business reviews with insights and recommendations
- Secure renewals and identify expansion opportunities
- Anticipate and resolve client issues with urgency and care
- Contribute to playbooks and best practices as the Client Success function scales Spending time in person is a key part of building relationships, so this position will include travel as necessary and the ideal candidate should be willing to travel anywhere between 20-30% based on location.

You Might Be a Great Fit If You...

- Have 7+ years of enterprise client success or account management experience, ideally in digital health, benefits, or adjacent B2B2C environments, with a track record of driving retention, renewals, and expansion within complex client ecosystems
- Are a relationship-driven communicator — you build deep trust with clients at every level, from day-to-day champions to C-suite executives, and know how to read the room, adapt your style, and navigate sensitive conversations with professionalism and empathy
- Think like a strategic storyteller — you turn data into insight and insight into action, using engagement, outcomes, and ROI data to shape compelling narratives that influence client decisions and demonstrate value
- Are operationally excellent — you manage complex projects end-to-end, juggle multiple accounts with precision, and bring structure to ambiguity
- Bring a hands-on, entrepreneurial mindset — you're comfortable starting as a team of one, rolling up your sleeves to execute while helping define the playbook for scale
- Are adaptable and resourceful — you bring creativity to problem-solving, stay calm under pressure, and thrive in a dynamic, fully remote environment
- Have deep empathy for the autoimmune experience — you don't need to have an autoimmune condition yourself, but you can genuinely connect with and convey the lived experience of autoimmune patients to potential customers
- Approach work with a beginner's mindset — you love learning, solve problems from the ground up, ask questions freely, and stay open-minded about new approaches

This position requires current work authorization in the United States. We are unable to provide visa sponsorship at this time.

Bonus Points

- You've been called a "force of nature" and have done something most people wouldn't — run a marathon, started a company, earned a degree while working full-time, or overcome significant adversity
- You have direct experience in digital health or the autoimmune/chronic condition space
- You've helped build a Client Success function from the ground up at an early-stage startup

## What We Offer

- A team that genuinely cares about each other and the members we serve
- A fully remote company that gathers every year for an annual retreat
- A base salary range of $130,000 - $150,000 with meaningful equity and benefits. Placement within our range depends on directly relevant skills and experiences you bring to the role.

For your safety: Please remember that WellTheory will only contact you from a @[welltheory.com](http://welltheory.com) email address. Be cautious of emails from other domains. Our recruiting team will never ask for money, fees, or banking information as part of our hiring process. If you're ever unsure, don't click any links and apply directly to a posted role on our career site.

-- At WellTheory, we're committed to building a diverse, inclusive, and authentic team — so if you're excited about this role but your experience doesn't check every box, we encourage you to apply anyway. You might be exactly who we're looking for.

WellTheory is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

If you require accommodations at any stage of our hiring process, please reach out to our hiring team. We're happy to work with you.

## About WellTheory

## Company Overview
- **One-liner**: WellTheory is a virtual care platform that provides evidence-based, whole-person nutrition and lifestyle coaching to help people with autoimmune and inflammatory conditions reduce symptoms and improve quality of life.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States (also listed as Atherton, California)
- **Founded**: 2021
- **Founders**: Ellen Rudolph (CEO & Co-Founder), Claire Rudolph (Co-Founder, Head of Product), Wallace Torres (Co-Founder, Ops)

## Core Business
- **Primary industry**: Digital health / Virtual care for autoimmune disease
- **Target customers**: B2B (employers, health plans, public sector pools like SISC) and B2C (individuals with autoimmune conditions)
- **Mission or purpose**: Reverse the autoimmune epidemic by filling gaps in traditional healthcare with a research-backed, whole-person care model that addresses root causes and treats the whole person.

## Products & Services
- **One-on-one Membership**: Personalized care plan with a dedicated team including a registered dietitian, board-certified health coach, and membership coordinator. Includes live coaching calls, unlimited messaging, advanced lab testing, and community events. Designed to address nutrition, sleep, stress, movement, and connection.
- **For Businesses (Employer/Health Plan Program)**: A turnkey autoimmune care benefit that reduces specialty medication costs and improves member outcomes. Includes claims analysis, program rollout, and independent actuarial validation of ROI.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding – $26.32M (as of Series A, Nov 2025); Annual Revenue – $1M (LinkedIn estimate)
- **Notable Investors/Partners**: General Catalyst (lead of Series A), Accel, BOX GROUP, 7wire Ventures, Ingeborg, UnitedHealthcare Accelerator (non-equity assistance). Key partner: Self-Insured Schools of California (SISC) – expanded partnership in April 2026 covering hundreds of thousands of public school employees.
- **Growth Signals**: 83.3% year-over-year headcount growth (51 employees as of mid-2026); 100% of pilot members reported significant improvement in at least one major autoimmune area; independent actuarial validation showed reduction in specialty drug costs and risk scores.

## Competitive Advantages
- **Built by autoimmune patients, for autoimmune patients** – care team members share lived experience, increasing empathy and relatability.
- **Whole-person, root-cause approach** – goes beyond symptom masking with advanced testing, nutrition, and lifestyle interventions.
- **Validated outcomes** – clinical improvements (energy, quality of life, depression, anxiety) and financial ROI (lower specialty drug spend) proven in independent pilot with SISC.

## Strategic Focus
- **Expand employer and health plan partnerships** – especially in large public-sector organizations and self-insured pools where autoimmune prevalence and costs are high.
- **Deepen AI integration** – actively hiring a Head of AI Transformation to leverage AI in personalizing care and scaling impact.
- **Continue clinical validation** – building evidence base to differentiate from traditional care and symptom-masking approaches.

## Why Work Here
- **Mission-driven culture** – opportunity to directly impact the lives of 50M+ Americans with autoimmune disease.
- **High-growth environment** – 83% yearly headcount growth, recent Series A funding, and expanding enterprise partnerships signal strong momentum.
- **Remote-friendly** – team distributed across US (majority), South Africa, and North Macedonia; flexible work likely.
- **Ownership and impact** – as a startup, employees can shape product, care protocols, and company direction.
- **Current open roles** (as of mid-2026): Head of AI Transformation, Exec Ops for CEO, Registered Dietitian – reflecting priorities in AI, executive operations, and clinical care.

## Sources
1. [welltheory.com](https://www.welltheory.com/) – Official website with product details, outcomes, and business offering.
2. [cbinsights.com](https://www.cbinsights.com/company/welltheory) – Funding history, headquarters, investors, competitors, and news (SISC partnership).
3. [linkedin.com](https://www.linkedin.com/company/welltheory) – Employee count, headcount growth, revenue estimate, open roles, and talent insights.
4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/welltheory) – Current job postings and careers page.
5. [theorg.com](https://theorg.com/org/welltheory) – Founders and leadership details.

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