---
title: 'Senior Cloud Support ​​Engineer at Crusoe'
canonical: 'https://feeny.ai/job/senior-cloud-support-engineer-crusoe-tel-aviv-5sk1t32pf071'
type: 'job'
last_seen: '2026-11-06'
---

# Senior Cloud Support ​​Engineer at Crusoe

- **Company:** [Crusoe](https://feeny.ai/companies/crusoe)
- **Location:** Tel Aviv, Israel
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-11-05
- **Last confirmed live:** 2026-11-06
- **Apply:** https://jobs.ashbyhq.com/Crusoe/b00c2d8e-89f5-41b9-977c-70a87516675a/application

**Skills:** CLI, Linux, Git, VM Management, Hardware Troubleshooting, Scaling Tests, Node Delivery Testing, Alert Triage, Maintenance Windows, Root Cause Analysis, English, Hebrew, AWS, Azure, GCP, Kubernetes, Slurm, Terraform, Grafana, Infiniband

> The Senior Cloud Support Engineer serves as a technical partner for customers, providing high-quality support for Crusoe's GPU-powered infrastructure. Responsibilities include diagnosing complex issues, managing alert triage, and collaborating with global engineering teams to ensure rapid response and continuous imp...

## Job description

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.

We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.

We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.

If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.

About This Role: As a Senior Cloud Support Engineer in our Tel Aviv team, you’ll be a key technical partner for our customers, helping them get the most out of Crusoe’s GPU-powered infrastructure. You’ll dive deep into complex technical challenges, collaborate closely with global engineering teams, and play an active part in building a world-class customer experience. At Crusoe, we move fast, value initiative, and trust our people to think creatively and act with ownership. If you love solving problems, working with cutting-edge technologies, and being part of a close-knit, mission-driven team, this is the place for you.

What You’ll Be Working On:

- Deliver hands-on, high-quality technical support through Zendesk, meeting SLAs and keeping CSAT at 95%+.
- Be part of a 24/7 support rotation ensuring rapid response to critical issues.
- Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
- Manage alert triage, support maintenance windows, and run node delivery testing.
- Work closely with global SRE, Networking, and Storage teams from triage through to RCA (root cause analysis).
- Create internal documentation, onboarding materials, and SOPs to strengthen the global support process.
- Suggest and implement process and tooling enhancements to make our systems more efficient and resilient.

What You’ll Bring to the Team:

- Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience (4+ years in a similar technical role).
- Strong CLI skills and comfort navigating Linux environments.
- Experience using Git for collaboration and version management.
- At least 5 years in technical support (cloud, storage, or networking). You know how to listen, troubleshoot, and communicate clearly both in English and Hebrew.
- Hands-on experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and observability tools (e.g., Grafana). Familiarity with AWS, Azure, or GCP.
- Clear, concise communicator with the ability to prioritize competing escalations.
- Understanding of high-performance computing technologies like Infiniband, Slurm, RDMA, RoCE, and SDN.

Bonus Points:

- Experience with storage technologies such as NVMe, SSDs, and distributed storage systems.
- Experience with block storage, object storage, and/or file storage. Familiarity with storage protocols like NFS, SMB, iSCSI, and NVMe-oF.
- Certifications: CKA, CKAD, CKS, KCNA, AWS (Machine Learning, Data Analytics, Solutions Architect, Developer), NVIDIA AI, or Linux Foundation certs.
- Experience with automation tools or scripting languages.
- Enjoy coaching teammates and sharing knowledge.
- Passion for making technology more efficient and sustainable.

Benefits: Crusoe also offers a competitive benefits package designed to support financial security, health, and overall well-being. Our benefits are tailored to local market standards and include core offerings such as pension contributions and additional perks to support work-life balance. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

## About Crusoe

## Company Overview
- **One-liner**: Crusoe is an energy-first AI infrastructure company that designs, builds, and operates hyperscale data centers and a cloud platform purpose-built for artificial intelligence workloads.
- **Entity Type**: Private (Series E)
- **Headquarters**: Denver, Colorado, USA
- **Founded**: 2018
- **Founders**: Chase Lochmiller and Cully Cavness

## Core Business
- Primary industry/industries: AI Infrastructure, Cloud Computing, Data Centers, Clean Energy
- Target customers: Enterprise AI companies, AI-native startups, research institutions, government agencies (B2B)
- **Mission**: "Accelerate the abundance of energy and intelligence."

## Products & Services
- **Crusoe Cloud**: An AI-optimized cloud platform purpose-built for AI workloads, featuring high-performance NVIDIA and AMD compute, accelerated storage, and optimized RDMA networking. Claims to deploy models up to 20x faster and cut costs by up to 81%.
- **Crusoe Managed Inference**: A managed AI inference service built with Crusoe's proprietary MemoryAlloy technology, offering best-in-class speed, throughput, and reliability. Features the Crusoe Intelligence Foundry for model selection and API key management.
- **AI Data Center Infrastructure**: Vertically integrated design, build, and operation of hyperscale AI factories (e.g., the 1.2 GW Stargate campus in Abilene, TX). Modular, scalable construction for power-hungry AI workloads.
- **Crusoe Managed Kubernetes & Slurm**: Managed orchestration services that eliminate operational overhead for customers.
- **Crusoe AutoClusters**: Fault-tolerant, managed cluster services for large-scale AI training.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Raised over $1.8B+ in total funding (Series E in 2024 was $1B+; Series D in 2024 was $600M; Series C in 2021 was $350M).
- **Notable Investors/Partners**: NVIDIA, NYDIG, GE Vernova, Redwood Materials, Tallgrass, AMD. The company has also partnered with leading energy and technology firms to power its data centers.
- **Growth Signals**: Divested bitcoin mining business to NYDIG in 2023 to focus exclusively on AI infrastructure; broke ground on the 1.2 GW Stargate campus in Abilene, TX; expanded into Europe with a geothermal/hydro-powered deployment in Iceland; announced 1.8 GW Wyoming data center with Tallgrass; acquired GPU memory optimization startup Atero and established a Tel Aviv office.

## Competitive Advantages
- **Energy-First Approach**: The company’s core differentiator is its vertical integration starting from energy sourcing. It uses "environmentally aligned power sources" (wind, solar, hydropower, geothermal, natural gas with carbon capture) to power its AI factories, including pioneering technology to convert wasted natural gas into energy.
- **Vertical Integration**: Controls the entire stack—from finding innovative energy sources to building and managing hyperscale data centers and operating the cloud platform.
- **NVIDIA Partnership**: Close partnership with NVIDIA, providing access to the latest and highest-performance GPU hardware for its cloud and infrastructure.
- **Proven Performance**: Claims 99.98% uptime, 100% customer satisfaction score, and significant cost/performance advantages (up to 81% cost reduction).

## Strategic Focus
- **Massive Infrastructure Expansion**: Aggressively scaling its data center footprint, with major projects in Abilene, Texas (Stargate) and Wyoming (Tallgrass), and expansion into Europe.
- **Deepening AI Cloud**: Continuing to build out its Crusoe Cloud platform with managed services (Kubernetes, Slurm, AutoClusters) to make it easier for AI companies to use their infrastructure.
- **Responsible AI**: Emphasizing sustainability and responsible AI governance, as evidenced by achieving ISO 42001 certification and publishing an ESG report.
- **Acquisition-led Growth**: Acquired Atero (GPU memory optimization) to enhance its core technology stack.

## Why Work Here
- **Mission-Driven**: The company is united by a tangible mission: "Accelerate the abundance of energy and intelligence." Employees report high levels of engagement (92% proud to work there per internal survey).
- **Massive Growth Trajectory**: Crusoe is at the center of the AI infrastructure boom, building some of the world's most powerful AI factories. For job seekers, this means exposure to cutting-edge technology and the opportunity to scale a company from a startup to an industry leader.
- **Culture**: The company values "moving fast and making things," continuous learning, and collective genius. It describes itself as an "AI factory company" that values velocity and impact.
- **Work Policy**: Hybrid/Office presence required in most roles. Office locations include: Denver (HQ), San Francisco, Sunnyvale, Bellevue, Tulsa, Dublin (Ireland), and Tel Aviv (Israel).
- **Benefits**: Competitive compensation & equity, comprehensive health & wellness, mental health resources, retirement plans, paid time off, leave of absence programs, learning & development, volunteer time off, daily meals allowance, and other location-specific perks.
- **Engineering Culture**: Strong emphasis on technical excellence, working with large-scale systems, and pioneering new approaches to energy and infrastructure. The company values candidates' "AI fluency" in its hiring process.

## Sources
1. [crusoe.ai](https://www.crusoe.ai/)
2. [crusoe.ai/careers](https://www.crusoe.ai/about/careers)
3. [crusoe.ai/about/culture](https://www.crusoe.ai/about/careers/culture)
4. [crusoe.ai/about/company](https://www.crusoe.ai/about/company)

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