--- title: 'Senior CloudOps Engineer at CloudZero' canonical: 'https://feeny.ai/job/senior-cloudops-engineer-cloudzero-boston-mt909xk95q66' type: 'job' last_seen: '2026-09-10' --- # Senior CloudOps Engineer at CloudZero - **Company:** CloudZero - **Location:** Boston, MA - **Compensation:** $130k–$190k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-07-31 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.ashbyhq.com/cloudzero/719ac8a0-7f28-497a-93eb-02f84d7ab870 ## Job description ## About the Role CloudZero is growing fast. Our customer base is expanding, the data challenges we're solving are getting more complex, and the platform is scaling to match. We're standing up real-time ingestion on Kafka right now, spanning several engineering teams, and it's the most operationally demanding thing we've built. Nobody owns the reliability of that path end to end today. That's the first thing you'd own. As a Senior Site Reliability Engineer you'll be a force multiplier for our engineering organization, owning the reliability, performance, and observability of the systems every team depends on, and empowering teams to ship features that help customers understand and optimize their cloud spend. This is real infrastructure work at real scale, not a ticket-closing role and not a console-clicking job. CloudZero processes billions of events daily across AWS, Azure, and GCP. Our customers rely on real-time, accurate cost data to make business-critical decisions, and any instability in our system impacts their planning. Built entirely on a unique serverless architecture with no EC2s and no containers, our platform demands infrastructure that scales gracefully, fails predictably, and recovers automatically. There are no Kubernetes clusters or broker fleets to tune here, so the reliability work is engineering, not firefighting. On-call is light: Nimbus carries a weekly rotation for shared infrastructure, and feature teams respond for their own services. If you thrive on hard operational problems, care deeply about reliability and performance, and want to see your work matter to customers in direct and measurable ways, this role was built for you. ## What You'll Do Reliability and Observability - Own the reliability practice for CloudZero's real-time ingestion path: SLOs that span team boundaries, the failure modes nobody owns because they live in the seams, and the architectural changes that come out of what you learn - Sign off on shared critical paths before they go live, and call the pause conversation when an error budget burns - Instrument systems so that failures surface quickly and debugging happens with data, not guesswork - Build observability into everything so you know about problems before customers do Python and Infrastructure as Code - Build the reliability tooling, not just the recommendations: load generators, fault-injection harnesses, SLO instrumentation libraries, deployment safety checks - Write production Python across shared libraries, internal services, automation, and agents, and set the standards others build against - Design and maintain CloudFormation and SAM modules that provision reliable, cost-efficient cloud resources - Own infrastructure end to end with no clicking through consoles Automation - Automate deployments, scaling, backups, and limit changes; if humans are doing it repeatedly, build a system to do it instead - Balance automation intelligently, building solutions to real problems rather than automating for its own sake - Evaluate the autonomous agents we already run in production honestly, make the good ones excellent, and throw away the ones that aren't worth it - Make our systems legible to AI tooling as well as to people, starting with the service and ownership metadata in our developer portal Partner with Product Engineering - Help teams design resilient services, review architectures for operational complexity, and build deployment pipelines that enable safe and fast shipping - Bake SLOs and instrumentation into shared templates so teams inherit good practice instead of reinventing it - Drive adoption across 40+ engineers by building the case, not by mandate - Optimize for cost and performance; CloudZero's business is helping others optimize cloud costs, and we should be exemplars of efficient cloud usage ourselves ## What You Bring - Strong production Python as your primary language, owned, tested, and maintained at scale - An SLO you defined yourself, including what you deliberately chose not to alert on - Experience operating asynchronous, event-driven systems and reasoning about back-pressure, consumer lag, replay, poison messages, and partial failure (Kafka, Kinesis, SQS, Pulsar, or Step Functions; we run MSK, so failure reasoning matters more than broker tuning) - One reliability or platform change you drove through a team that didn't report to you and hadn't asked for it - Enough production time to have owned reliability outcomes rather than reliability tasks, which usually means 5+ years building and operating distributed systems in AWS - Infrastructure as Code in practice, using CloudFormation and SAM or transferable depth in Terraform or Pulumi - Hands-on experience instrumenting systems in monitoring tools such as Sumo Logic, Datadog, Prometheus, or Splunk, not just reading dashboards - Proven ability to debug production issues under pressure - An appetite for frontier AI models such as Claude, Codex, or Gemini - Values thoughtful, reliable system design over reactive hero efforts - Strong documentation habits to support long-term team clarity and system stability - Ability to clearly explain complex technical issues to non-technical stakeholders - Energized by breadth: comfortable holding several areas at once, going deep in whichever one is currently on fire, then handing it back as a standard and moving on - Bonus: chaos engineering or load testing as a practice you built, internal developer portal experience (Cortex, Backstage), test automation or ephemeral test environments, GitHub Actions at scale, LLM-backed tooling real engineers used daily ## About CloudZero CloudZero is the AI ROI Company. We built the financial control plane for AI: the system finance, IT, and engineering use to connect every AI dollar to the outcome it produced. Across every provider. In real time. AI spend is the fastest-growing line on enterprise P&Ls and the least understood. Only 14% of CFOs can prove AI ROI today. CloudZero answers the question no one else can: what did it cost to produce this outcome, for this customer, on this model. The largest cloud spenders on the planet already run on CloudZero, including Coinbase, Duolingo, DoorDash, and Shutterstock. We processed 14 trillion billing events in the last twelve months. We're the first listed partner on Anthropic's cost and usage API. We've raised over $119 million, including a[$56 million Series C](https://www.cloudzero.com/press-releases/20250528/) backed by leading venture capital firms. Why Join Our Team? At CloudZero, you’ll find a collaborative, fast-moving environment where your work makes a direct impact. We’re a team that values ownership, creativity, and curiosity — and we’re tackling some of the most complex challenges in the cloud space. If you’re excited by working with cutting-edge technology, driving meaningful outcomes, and growing with a company that’s scaling fast, we’d love to hear from you! ## About CloudZero ## Company Overview - **One-liner**: CloudZero is the AI ROI Company that provides a financial control plane for cloud and AI spend, helping businesses connect every dollar spent to measurable business outcomes. - **Entity Type**: Private (Series B) - **Headquarters**: Boston, Massachusetts, USA - **Founded**: 2016 - **Founders**: Erik Peterson (co-founder) ## Core Business - **Primary industry**: FinOps / Cloud Cost Management / AI Spend Intelligence - **Target customers**: B2B, Enterprise (Engineering leaders like CTOs, VPs of Engineering; Finance leaders like CFOs, FP&A; Platform and cloud ops teams) - **Mission / Purpose**: To help the world's most ambitious businesses turn cloud and AI spend into measurable value. The company's vision is to be the only platform to quantify and maximize the ROI of every cloud and AI dollar spent. ## Products & Services - **CloudZero Platform**: A SaaS platform that unifies cost and usage data from any AI platform, cloud provider (AWS, GCP, Azure), and SaaS tool (Snowflake, Datadog, MongoDB, Kubernetes) into a single pane of glass. It provides multi-dimensional allocation, real-time anomaly detection, and AI outcome attribution. - **CostFormation**: A code-driven approach for allocating costs, allowing platform and cloud ops teams to author allocation structure so finance and engineering see the same numbers. - **AI Hub**: Connects AI spend to specific models, providers, prompt patterns, and coding agents (Claude Code, Cursor, GitHub Copilot) to show cost context where engineers work. - **Analytics (BI capability)**: A business intelligence feature released in 2023 to improve business efficiency. - **AnyCost**: An API launched in 2019 to combine cost data from any cloud provider. ## Market Standing - **Valuation**: Not publicly disclosed. - **Key Metric**: Over $14 billion in cloud spend under management. The company raised $32 million in Series B funding. - **Notable Investors/Partners**: Not fully disclosed, but notable milestones include joining the AWS ISV Accelerate Program, the FinOps Foundation Governing Board, and achieving SOC 1 Type 2 certification. Phil Pergola (former CloudHealth executive) joined as CEO. - **Growth Signals**: Named a "Strong Performer" in the Forrester CCMO Wave, a "Visionary" in the Gartner MQ for CFM Tools, and "Best Places to Work" by Boston Business Journal. The platform is certified by the FinOps Foundation. Average time to pay for itself is 3 months, with average cloud savings of 22% in year one and a 33% average Cloud Efficiency Rate improvement. ## Competitive Advantages - **Depth of Allocation**: The only engine that allocates AI, cloud, and Kubernetes cost at the depth of customer, feature, workflow, and model, fueling unit economics. - **Real-time Data**: Streaming telemetry captures every AI call as it happens, with anomaly signals in seconds and full dimensional allocation in hours. - **Outcome Attribution**: Maps AI spend to business outcomes (customer, product, transaction, P&L), not just activity metrics. - **No Monthly Overages**: Uses a tiered, predictable pricing model that doesn't vary month to month. - **Speed to Value**: Can connect in minutes and uncover unit cost metrics in hours. ## Strategic Focus - **AI ROI Leadership**: Positioning itself as the "AI ROI Company," the strategic focus is on helping companies govern AI spend and value as AI adoption explodes. - **Category Creation**: Moving from category-creator to category-leader in the AI financial control plane space. - **Platform Expansion**: Continuing to integrate with more AI platforms, coding agents, and business systems to unify the cost conversation across engineering and finance. ## Why Work Here - **Remote-First Environment**: The company is remote-first, with a hub in Boston. - **Culture & Values**: Core values include "Commit then iterate," "Own the outcome," "We, not I," "Delight the customer," "Nothing is sacred," "Less is more," and "Wait for no one." - **Benefits**: Flexible Time Off, Home Office Stipend, "CZ Wellness" program, Recognition Program, Commuter Stipend, Catered Lunches, Focus Fridays, AI Build Days, and a Holiday Schedule. - **Engineering Culture**: Emphasizes high-bar, low-ego talent, and a passion for all things cloud. The company is described as a "tight-knit team in a high-growth, fast-moving environment." - **Growth Trajectory**: Job seekers are drawn to the opportunity to work at a high-growth startup that is defining a new category in AI spend intelligence. ## Sources 1. [CloudZero.com](https://www.cloudzero.com/) 2. [CloudZero About Page](https://www.cloudzero.com/about/) 3. [CloudZero Careers Page](https://www.cloudzero.com/careers/) 4. [CloudZero Jobs (Ashby)](https://jobs.ashbyhq.com/cloudzero) 5. [Built In Boston - CloudZero](https://builtin.com/company/cloudzero/faq/workplace-perception) ## Other roles at CloudZero - [Senior AI Systems Engineer](https://feeny.ai/job/senior-ai-systems-engineer-cloudzero-boston-077tq4myxg1d) — Boston, MA - [Technical Support Engineer II](https://feeny.ai/job/technical-support-engineer-ii-cloudzero-boston-m6mpncc0p1p3) — Boston, MA - [Senior Product Marketing Manager](https://feeny.ai/job/senior-product-marketing-manager-cloudzero-boston-kcpebqvk70fv) — Boston, MA - [Staff/Principal Software Engineer-Windows Endpoint Agent](https://feeny.ai/job/staff-principal-software-engineer-windows-endpoint-agent-cloudzero-remote-f7nw3tr1rpev) - [Senior Director, Revenue Operations](https://feeny.ai/job/senior-director-revenue-operations-cloudzero-boston-9gva59n4f4jx) — Boston, MA - [Senior Content Marketing Manager](https://feeny.ai/job/senior-content-marketing-manager-cloudzero-boston-5p5w4vw9jwm3) — Boston, MA - [AI ROI Consultant](https://feeny.ai/job/ai-roi-consultant-cloudzero-boston-p3der7w7yxpa) — Boston, MA - [Senior Technical Account Manager](https://feeny.ai/job/senior-technical-account-manager-cloudzero-boston-w0bzae0yzv77) — Boston, MA - [Staff Technical Account Manager](https://feeny.ai/job/staff-technical-account-manager-cloudzero-boston-qh9y3hdf2jy8) — Boston, MA - [Director, Brand & Corporate Communications](https://feeny.ai/job/director-brand-corporate-communications-cloudzero-san-francisco-b1gre1y8v4a4) — San Francisco, CA