---
title: 'Senior Collections Analyst at Navan'
canonical: 'https://feeny.ai/job/senior-collections-analyst-navan-london-e1g41n3hdf6v'
type: 'job'
last_seen: '2026-09-15'
---

# Senior Collections Analyst at Navan

- **Company:** Navan
- **Location:** London, United Kingdom
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-09-15
- **Apply:** https://navan.com/careers/openings?gh_jid=8192731

## Job description

Are you a results-driven collections professional who balances empathy with firm negotiation? Join our high-impact team in London to drive cash collections, streamline financial processes and directly safeguard the company's fiscal health. In this role, you will be the key bridge between Accounts Receivable, Customer Success, and our global customer base, delivering a world-class customer experience while driving financial results.

What You’ll Do:

- Drive Process Excellence: Define, document, and continuously improve end-to-end collections strategies and automated billing procedures.
- Proactive Balance Resolution: Investigate complex balances, conduct routine follow-ups, and resolve outstanding payments in a timely and professional manner.
- Problem Solving & Escalations: Identify root causes behind billing discrepancies, short payments, and refund requests; partner with leadership to address key trends.
- Actionable Insights: Deliver daily visibility on delinquent accounts and tracking metrics to keep cross-functional stakeholders aligned.
- Cross-Functional Partnership: Collaborate closely with Customer Success and AR teams while providing an exceptional experience to internal and external stakeholders.
- AI & Automation Optimization: Leverage AI-driven tools and automated platforms like Stuut to streamline collection workflows, manage automated outreach, and maximize recovery efficiency.

What We’re Looking For:

- Bachelor’s degree in accounting, finance, or a related field preferred
- 2–3+ years of progressive collections or accounts receivable experience
- Strong understanding of end-to-end AR processes and cash collection strategies
- Knowledge preferred  in SQL for data extraction, financial analysis, and reporting
- Fluency in English + at least one additional European language is strongly preferred
- Hands-on experience with modern ERP, billing systems, and AI-driven collection platforms (such as Stuut), along with flexibility to work with new AI tools and systems
- Exceptional communication, prioritization, and problem-solving skills in high-growth settings

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

- Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email [here](https://my.metaview.app/applications/opt-out?organization=15dd7e883f). Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our[Candidate Privacy Notice](https://navan.com/candidate-privacy-notice) for more information about our processing of personal data, and your rights.

## About Navan

## Company Overview
- **One-liner**: Navan is the leading all-in-one, AI-powered business travel, payments, and expense management platform that makes corporate travel effortless for frequent travelers while giving finance teams full control.
- **Entity Type**: Public (ticker: **NAVN**, listed on Nasdaq Global Select Market in October 2025)
- **Headquarters**: Palo Alto, California, USA
- **Founded**: 2015
- **Founders**: Ariel Cohen and Ilan Twig

## Core Business
- **Primary industry/industries**: Corporate travel management, expense management, travel technology, payments.
- **Target customers**: B2B – mid-market to enterprise companies; also SMBs.
- **Mission or purpose statement**: "Make travel easy for every traveler by being the best travel agency on the planet."

## Products & Services
- **Navan Travel**: AI-powered booking platform for flights, hotels, and ground transportation with extensive inventory access (including NDC content from 17+ airlines).
- **Navan Expense**: Automated expense management that categorizes and reconciles receipts, with real-time policy enforcement and integration with ERPs.
- **Navan Edge**: AI travel assistant (chat-based) that handles bookings and provides 24/7 human support.
- **Navan Rewards**: Incentive program that rewards employees for booking below budget.
- **Navan Connect (BYOC)**: Card-link technology that connects corporate cards from 250+ banks, enabling unified spend visibility.
- **Navan Corporate Cards**: Physical and virtual cards for payments.

## Market Standing
- **Valuation/Market Cap**: Not publicly available in search results (post-IPO, real-time market cap available on exchanges).
- **Key Metric**: **Total Headcount** ~3,300 employees (as of 2026); **Number of customers** – thousands, including major enterprises like Heineken, Unilever, Wayfair, and Zoom.
- **Notable Investors/Partners**: Not listed in provided sources, but strategic partners include Amadeus (dual-GDS model) and major airlines via NDC.
- **Growth Signals**: Went public in October 2025; expanded globally through acquisitions of Comtravo (Germany), Resia (France), Tripeur (India), and Reed & MacKay (Europe); now operates 50 offices worldwide; first TMC to integrate AI across the entire platform.

## Competitive Advantages
- **AI-first platform**: First travel management company to embed AI across search, booking, expense reconciliation, and customer service.
- **All-in-one T&E**: Combines travel, expense, and payments in a single system, eliminating the need for multiple vendors.
- **Dual-GDS model**: Integrated with both Sabre and Amadeus, providing global coverage and competitive pricing.
- **NDC leader**: Offers access to 17 airlines’ New Distribution Capability content for better fares and inventory.

## Strategic Focus
- Continue leading in AI-powered travel and expense innovation.
- Expand corporate card and payments ecosystem (Navan Connect, external card linking).
- Deepen enterprise capabilities and global footprint (targeting mid-market and large multinationals).
- Drive user adoption through employee rewards and seamless mobile experience.

## Why Work Here
- **Work model**: Hybrid – 4 days per week in office (Palo Alto HQ and other global offices). Strong emphasis on in-person collaboration.
- **Culture**: Meritocratic, high-ownership, “high-talent density” environment. Values include extreme ownership, bias to action, “AI-first mindset”, and “seriously fun”.
- **Perks & Benefits**:
  - Flexible vacation (take time off as needed, manager coordination).
  - Paid parental leave (16 weeks birthing parent, 10 weeks non-birthing).
  - 401k, Employee Stock Purchase Plan (ESPP) with discount.
  - Medical, dental, vision, pet insurance.
  - Commuter benefits, in-office snacks and lunches, dog-friendly offices.
  - Headspace mental health subscription.
  - Navan personal travel discounts (employee leisure bookings at corporate rates).
  - Connectivity allowance (bi-weekly stipend for remote work).
- **Growth opportunities**: Rapidly scaling public company; teams across engineering, product, data science, travel operations, and R&D.

## Sources
1. [navan.com](https://navan.com/ – Product overview, platform details)
2. [navan.com/about](https://navan.com/about – Company history, mission, timeline, IPO)
3. [navan.com/careers](https://navan.com/careers – Culture, values, benefits, work model)
4. [builtin.com](https://builtin.com/company/navan – Headcount, offices, hybrid policy, perks)

## Other roles at Navan

- [Navan Pro Consultant](https://feeny.ai/job/navan-pro-consultant-navan-united-states-mwt02x8s0bvj) — United States
- [Senior Program Manager, Strategy & Operations](https://feeny.ai/job/senior-program-manager-strategy-operations-navan-new-york-jcb7ns6nh783) — New York, NY
- [Senior Manager, Real Estate & Workplace Programs](https://feeny.ai/job/senior-manager-real-estate-workplace-programs-navan-new-york-p58h647nhfgt) — New York, NY
- [Associate Account Manager](https://feeny.ai/job/associate-account-manager-navan-united-states-zhjwp430r663) — United States
- [Manager, Engineering](https://feeny.ai/job/manager-engineering-navan-bengaluru-r3tpwe47q35g) — Bengaluru, India
- [Manager, International Accounting](https://feeny.ai/job/manager-international-accounting-navan-bengaluru-xnz3k4qzzne3) — Bengaluru, India
- [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-navan-bengaluru-h5a27tw9skmh) — Bengaluru, India
- [Senior Front End Software Engineer](https://feeny.ai/job/senior-front-end-software-engineer-navan-tel-aviv-341xh5m118t0) — Tel Aviv, Israel
- [Enterprise, Solutions Consultant](https://feeny.ai/job/enterprise-solutions-consultant-navan-amsterdam-eh6hx8vqah6v) — Amsterdam, Netherlands
- [Enterprise, Solutions Consultant](https://feeny.ai/job/enterprise-solutions-consultant-navan-berlin-f8gh7bv921de) — Berlin, Germany