---
title: 'Senior Consultant at Accela'
canonical: 'https://feeny.ai/job/senior-consultant-accela-united-states-8f3trzpdtgqr'
type: 'job'
last_seen: '2026-09-17'
---

# Senior Consultant at Accela

- **Company:** Accela
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-09-15
- **Last confirmed live:** 2026-09-17
- **Apply:** https://job-boards.greenhouse.io/accela/jobs/8205320

## Job description

## ABOUT THE ROLE:

Accela is seeking a Senior Consultant to join our Professional Services team. In this role, you will lead implementations of the ePermitHub Digital Plan Room, Accela’s electronic plan review solution, for government agencies using the Accela Civic Platform. You will manage implementations from discovery and solution design through configuration, scripting, testing, training, and go-live, ensuring projects are delivered on time and within budget. Working closely with cross-functional project teams, you will help deliver solutions that support local and state government agencies around the world.

As a subject matter expert in Civic Platform configuration, EMSE scripting, plan review and permitting processes, and REST-based integrations, you will partner with Engineering, Product, and Project Management to influence solution design, establish best practices, and develop reusable tools and approaches.

You will own implementations end to end with a high degree of independence while helping strengthen how the broader team operates through improved processes, scalable solutions, reusable patterns, and mentorship of other consultants.

## SPECIFIC RESPONSIBILITIES:

- Analyze client and implementation team needs; deliver scalable solutions that meet both business and technical requirements. Lead discovery with agency stakeholders to understand current plan review processes, pain points and goals.
- Analyze an agency’s existing Civic Platform configuration – record types, workflows, custom fields and tables, standard choices, document types, Citizen Access settings and existing EMSE scripts – and translate it into a preliminary Digital Plan Room solution design.
- Design with a focus on user experience, performance, and maintainability. Produce clear solution design documents, configuration specifications and business-rules documentation that agency staff and teammates can act on.
- Collaborate with our engineering and product management teams to architect innovative plan review solutions that drive efficiency and standardization, acting as the voice of the customer through reproducible bug reports, well-scoped enhancement requests and real agency context.
- Own Civic Platform configuration and custom JavaScript (EMSE) scripting tasks, including design, testing, documentation, and promotion across development, test and production environments with disciplined change control.
- Design and run testing and user acceptance with agency staff; deliver administrator and end-user training; lead go-live and hand off cleanly to support.
- Independently own multiple concurrent implementations from kickoff through go-live, partnering with a dedicated project manager who owns schedule, budget and stakeholder communication.
- Serve as senior technical escalation for production issues: reproduce, read logs, isolate root cause across the Digital Plan Room, configuration and Civic Platform, and drive resolution; turn recurring issues into documentation, configuration-guide updates or product enhancement requests.
- Enhance and evangelize best practices, tools, and frameworks to deliver customer success globally. Identify and build efficiencies – automation, templates and tooling improvements – that make implementations faster and more consistent, and champion consistent use of Jira, Confluence and GitHub across the delivery lifecycle.
- Act as a trusted advisor to customers and project teams. Support sales and scoping through discovery calls, technical demos, effort estimation and statement-of-work input.
- Mentor and guide junior consultants, fostering knowledge-sharing and professional growth; review configuration and code and promote reuse of proven patterns across customer implementations.
- Travel up to 50% to client sites and industry events.

## REQUIRED QUALIFICATIONS:

- Education/Experience: B.S. in Computer Science, Software Engineering, or equivalent work experience.
- Accela Civic Platform Configuration: 5+ years configuring Civic Platform with demonstrated successful implementations – record types, workflows, custom fields and tables, standard choices, document management and Citizen Access.
- EMSE Scripting: Accela EMSE scripting experience with the ability to read and write production-quality event scripts. Candidates with deep Civic Platform configuration experience and strong JavaScript skills who can demonstrate rapid EMSE ramp-up will be considered.
- Programming: Strong JavaScript skills; comfortable with server-side scripting environments.
- Cloud Expertise: Understanding of SaaS, multi-tenancy, multi-tiered infrastructure, and application servers.
- Integration Knowledge: Working knowledge of REST APIs, JSON and HTTP-based integration troubleshooting; enterprise application integration experience.
- Database Skills: SQL proficiency with SQL Server and familiarity with the Accela data model; strong database concepts.
- Consulting Experience: Ability to lead customer-facing sessions; explain technical issues to non-technical audiences; demonstrated ability to work directly with municipal or county government organizations to gather requirements, translate them into a solution design and implement it within Civic Platform.
- Implementation Lifecycle: Experience participating in the full implementation lifecycle, from discovery through go-live and post-go-live support.
- Delivery Tooling: Proficiency with Git and GitHub (branching, pull requests, code review) and with Jira and Confluence as delivery tools, used together to trace work from issue to deployment.
- Continuous Improvement: A track record of improving how teams work – tooling, automation, templates and process.
- Soft Skills: Strong communication, analytical, and problem-solving skills; excellent customer service; ability to prioritize and thrive in fast-paced environments; strong written documentation habits.
- Teamwork: Independent contributor who also collaborates effectively within teams, including large multi-functional teams and direct work with engineering and product management.

## DESIRED QUALIFICATIONS:

- Practitioner or implementation experience with State and Local Government software
- Previous professional services or consulting experience (Big 5 consulting a plus).
- Government domain expertise in permitting, land management or plan review business processes.
- Experience leading or mentoring implementation teams.
- Programming skills (e.g., C#, Node.js-based build).
- Experience using AI-assisted development tools to accelerate configuration, documentation or analysis work.
- Pre-sales or scoping experience in a professional services organization.

## ABOUT ACCELA

For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

## COMPENSATION AND WELL-BEING

The annual base salary range for this full-time position is $130,000-$145,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.

Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation

#LI-Remote

## About Accela

## Company Overview
- **One-liner**: Accela provides a unified, end-to-end SaaS platform that automates permitting, licensing, inspections, and service requests for state and local governments.
- **Entity Type**: Private (Growth Stage)
- **Headquarters**: San Ramon, California, USA
- **Founded**: 1999
- **Founders**: Not publicly available (the company was founded prior to the current executive team)

## Core Business
- **Primary industry**: GovTech (Government Technology / Civic Technology)
- **Target customers**: B2G – specifically state and local government agencies (over 900 agencies served, including 50%+ of top U.S. cities and counties)
- **Mission or purpose**: To help governments innovate so they can improve the business and citizen experience, promoting community development and creating an environment where citizens and businesses thrive.

## Products & Services
- **Civic Platform (SaaS)**: A unified, end-to-end cloud platform that automates the complete service lifecycle for government agencies. Key modules include:
    - **Building Permitting**: Digital applications, plan review, inspections, and approvals.
    - **Planning & Zoning**: Streamlines land use applications from submission to decision.
    - **Business Licensing**: Provides a seamless digital path from application to renewal.
    - **Occupational Licensing**: Manages applications, renewals, and compliance for licensed professions.
    - **Fire Prevention**: Digital inspections and permitting for fire safety staff.
    - **Environmental Health**: Digital inspections, licensing, and complaint management for public health.
    - **Asset Management**: Full lifecycle management for infrastructure assets.
    - **Service Requests**: Route, track, and resolve citizen requests with cross-department visibility.
- **AI for Government**: AI features built specifically for government workflows, designed to be explainable, auditable, and accountable, grounded in 30 years of real government workflows.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Serves over 300 million citizens worldwide across 900+ government agencies. 50%+ of top U.S. cities and counties use Accela.
- **Notable Investors/Partners**: Not publicly listed on the company website or in recent search results. (Partnerships are likely with major cloud providers like AWS or Azure, but not explicitly confirmed in provided data.)
- **Growth Signals**: The company is actively hiring across multiple departments (Engineering, Sales, Customer Success, Operations) with a remote-first posture, indicating growth. The company has a 100% implementation success rate over five years and an in-house implementation team with an 8-year average tenure.

## Competitive Advantages
- **30 Years of GovTech Expertise**: The platform is purpose-built for government, not adapted from a generic solution. This gives Accela deep domain knowledge and embedded best practices.
- **End-to-End Unified Platform**: Unlike competitors with siloed solutions, Accela offers a single, integrated platform covering the full lifecycle of permits, licensing, and service requests.
- **High Implementation Success Rate**: A 100% implementation success rate over five years, backed by a tenured in-house implementation team, builds strong customer trust.
- **AI Built for Government**: Their AI is designed to be explainable, auditable, and accountable, addressing key concerns of public sector clients.

## Strategic Focus
- **AI Integration**: Embedding AI across the entire civic platform to improve efficiency and citizen experience.
- **Expanding Customer Base**: Continuing to win new agencies, especially small and medium governments, by offering enterprise-grade SaaS solutions.
- **Deepening Product Capabilities**: Enhancing existing modules (asset management, environmental health, etc.) and adding new ones to remain the single source of truth for government operations.

## Why Work Here
- **Mission-Driven Work**: Employees directly contribute to making government more efficient, transparent, and user-friendly for citizens and businesses.
- **Culture**: Emphasizes performance, productivity, and collaboration. The company is committed to diversity, equity, and inclusion, with a focus on psychological safety and belonging.
- **Remote/Hybrid Policy**: The vast majority of roles are listed as "Remote Based - US" or "Remote-Ireland". Some roles (e.g., Business Development Representative) are hybrid (Kansas City, MO). The company has physical offices in San Ramon, CA and Draper, UT, but most employees work remotely.
- **Compensation & Benefits**: Competitive salary, retirement plan support, medical/dental/vision/wellness/disability coverage, paid holidays, and a Responsible Time Off (RTO) policy. Additional perks include fitness challenges, virtual meditation/yoga, wellness days, and motivational speaker events.
- **Engineering Culture**: Engineers work on cutting-edge cloud technology, delivering scalable and reliable SaaS solutions for the public sector. The company is hiring for roles like Lead Software Engineer, Platform Infrastructure Principal Architect, and Site Reliability Engineer.

## Sources
1. [Accela.com](https://www.accela.com/)
2. [Accela Careers Page](https://www.accela.com/about/careers/)
3. [Greenhouse Job Board](http://job-boards.greenhouse.io/accela)
4. [Built In - Accela Profile](https://builtin.com/company/accela)
5. [Accela Leadership Team](https://www.accela.com/about/leadership/)

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