---
title: 'Senior Consultant, Safety and Reliability at Qualtrics'
canonical: 'https://feeny.ai/job/senior-consultant-safety-and-reliability-qualtrics-united-states-79bggy34n5f8'
type: 'job'
last_seen: '2026-10-27'
---

# Senior Consultant, Safety and Reliability at Qualtrics

- **Company:** Qualtrics
- **Location:** United States
- **Compensation:** $126k–$153k
- **Work type:** remote
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-10-27
- **Apply:** https://www.qualtrics.com/careers/us/en/job/8279230?gh_jid=8279230

## Job description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior Consultant, Safety and Reliability

## Why We Have This Role

At Qualtrics, we partner with health systems to build resilient, safety-first cultures where clinical care and patient trust thrive. As a Senior Consultant, Safety and Reliability, you will guide healthcare organizations through transformational change by applying High Reliability Organization (HRO) principles, strengthening safety culture, and deploying Communication and Resolution Programs (CRP). You will collaborate closely with clinical teams and management to turn complex analytics into actionable process improvements that keep healthcare workers and patients safe. If you are passionate about applying data-driven insights to lower clinical risks and embed safety into daily healthcare operations, this role is for you.

## How You’ll Find Success

- Data & Analytics Competency: Highly proficient using analytical tools (Excel, SQL, SAS, Access) to perform quantitative and qualitative analysis on payer analytics, authorization metrics, denial rates, and behavioral observation data.
- Project Workstream Execution: Manages day-to-day engagement plans—tracking timelines, scope, budgets, and deliverables using structured project management tools.
- High Reliability Subject Matter Focus: Deeply understands HRO frameworks, Root Cause Analysis (RCA), Fair and Just Culture, Safety Culture and Preventable Harm metrics, and Communication and Resolution Programs (CRP) to solve complex operational challenges.
- Training & Facilitation: Excels at coaching patient-facing teams and leading interactive training sessions to drive engagement and long-term capability transfer.
- Stakeholder Communication: Communicates effectively with client management and project leads, proactively sharing risks, recommendations, and progress updates.

## How You’ll Grow

- Deepen your expertise in High Reliability Organization (HRO) principles and safety culture transformation across diverse healthcare environments.
- Build your client leadership capabilities as a primary workstream point of contact with client stakeholders.
- Expand your mastery of complex healthcare analytics, data interpretation, and process optimization.
- Collaborate with senior consulting leadership to shape Press Ganey safety methodologies, training toolkits, and client offerings.

Things You’ll Do

- Advance Safety & Reliability Culture: Support client engagements focused on expanding HRO principles, improving safety culture metrics, and reducing clinical errors across care delivery settings.
- Analyze & Interpret Complex Data: Construct data analyses—including payer metrics, authorization trends, denial rates, and behavioral assessments—to identify root causes and formulate actionable client recommendations.
- Deliver High-Quality Engagements: Execute engagement plans on time and within budget, preparing core client deliverables such as data reviews, quality assessments, and executive presentations.
- Train & Coach Frontline Teams: Deliver high-engagement training and coaching programs for patient-facing teams to ensure seamless knowledge transfer and sustained performance improvement.
- Manage Workstream Relationships: Serve as a direct point of contact for project workstreams, building credibility with client teams, coordinating resources, and managing project risks.

## What We’re Looking For On Your Resume

- 10+ years of healthcare industry experience focused on safety and high reliability.
- Demonstrated experience participating in or driving performance improvement and safety initiatives within healthcare settings.
- Prior consulting or safety and reliability implementation experience strongly preferred.
- Practical experience coaching, training, or facilitating patient-facing teams.
- Strong analytical skills with proficiency in Excel, MS Office, and data querying/analytical tools (e.g., SQL, SAS, Access).
- Bachelor’s degree required; Master’s degree or clinical background (Nursing, Medicine, Pharmacy, Safety/Quality/Risk Management) preferred.
- Ability to travel 50–75% (~10 days/month on-site across the US and select international locations).

## What You Should Know About This Team

- Diverse, Cross-Industry Expertise: You will join a supportive team of ~20 professionals that merges deep healthcare safety and quality backgrounds with high-reliability expertise from aviation, military, and nuclear industries.
- Direct Executive & Patient Impact: Our work directly transforms health system leadership culture, eliminates systemic human error, and protects patients and healthcare workers in care delivery environments.
- Data-Backed Consulting Model: We leverage market-leading healthcare data assets alongside clinical domain expertise to deliver measurable, sustainable operational changes for our clients.
- Culture of Coaching & Continuous Learning: We cultivate a collaborative environment where leaders delegate effectively, share best practices, and actively invest in the career growth and analytical skill development of every team member.

## Our Team’s Favorite Perks and Benefits

- We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics.
- Qualtrics pays 100% of the healthcare benefit premiums for employees and their dependents.
- Variable allowances for wellness, meals, transportation, and more.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:[Family & Medical Leave Act](https://www.dol.gov/agencies/whd/posters/fmla), [Equal Opportunity Employment](https://www.eeoc.gov/poster), [Employee Polygraph Protection Act](https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act)

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit. For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, and mental health benefits. For a detailed look at our benefits, visit [Qualtrics US Benefits](https://www.qualtrics.com/careers/us/en/us-benefits).

Remote Base Annual Pay Transparency Range $126,000—$153,000 USD

## About Qualtrics

## Company Overview
- **One-liner**: Qualtrics provides a cloud-based Experience Management (XM) platform that helps organizations collect, analyze, and act on feedback from customers, employees, and other stakeholders to close experience gaps.
- **Entity Type**: Private (taken private by Silver Lake and CPP Investments in 2023; no ticker)
- **Headquarters**: Provo, Utah, USA (with 20 offices across 5 continents)
- **Founded**: 2002
- **Founders**: Ryan Smith, Jared Smith, and others (not explicitly named in provided sources)

## Core Business
- **Primary industry**: Experience Management (XM) software, encompassing Customer Experience (CX), Employee Experience (EX), Product Experience (PX), and Brand Experience.
- **Target customers**: B2B – Global enterprises, healthcare systems, governments, and mid-market organizations.
- **Mission/purpose**: “Build technology that closes experience gaps.” [qualtrics.com/about](https://www.qualtrics.com/about/)

## Products & Services
- **Qualtrics XM Platform (SaaS)**: The core platform for listening, understanding, and acting on experience signals across surveys, calls, digital interactions, and service touchpoints. Includes automated text analytics, predictive insights, and connected intelligence. [qualtrics.com](https://www.qualtrics.com/)
- **Experience Agents**: AI-powered agents that support teams or step in within guardrails to automate responses and drive action in real time.
- **Employee Experience (EX)**: Tools for measuring and improving employee engagement, including the EX25 methodology and internal feedback programs.
- **Customer Experience (CX)**: Solutions for managing customer feedback, reducing churn, and increasing loyalty.
- **Product Experience (PX)**: Product analytics and user research capabilities, including synthetic audiences for quick-turn research.
- **Contact Center Solution**: Integrated voice-of-the-customer capabilities for service interactions.
- **XM for IT**: Internal program used by Qualtrics to align IT experience with business outcomes.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company since 2023)
- **Key Metric**: Over 20,000 organizations worldwide rely on Qualtrics, including 98% of the Fortune 100 (implied by industry context). [qualtrics.com](https://www.qualtrics.com/)
- **Notable Investors/Partners**: Silver Lake and CPP Investments (as part of the 2023 take-private deal); also partnered with the NBA’s Utah Jazz for the “5 For The Fight” charity jersey patch.
- **Growth Signals**: Continued market leadership in the XM category; expansion of AI capabilities (Experience Agents); acquisition of Press Ganey Forsta to expand the human experience management AI & data platform. [qualtrics.com/careers](https://www.qualtrics.com/careers/)

## Competitive Advantages
- **Category Creator & Market Leader**: Qualtrics defined and continues to command the Experience Management market.
- **World’s Largest Collection of Human Sentiment Data**: Enables deeper AI training and predictive insights.
- **Trust & Security**: “Trust is not a feature. It’s our track record.” – tested against the toughest security standards, trusted by global enterprises, healthcare, and governments. [qualtrics.com](https://www.qualtrics.com/)
- **Integrated Platform**: Combines CX, EX, PX, and brand data in a single system, unlike disconnected point solutions.
- **Customer Obsession**: Core value “Customer Obsessed” – mistakes are viewed as opportunities to grow, and the team goes above and beyond for customers. [qualtrics.com/about](https://www.qualtrics.com/about/)

## Strategic Focus
- **AI & Automation**: Scaling “Experience Agents” to automate actions and recommendations at scale.
- **Connected Intelligence**: Breaking down silos between experience signals (surveys, calls, digital) to deliver unified insights.
- **Market Leadership**: Continuing to lead the XM category through innovation and acquisitions (e.g., Press Ganey Forsta).
- **Employee Experience as a Product**: Using their own EX product internally to gather feedback and continuously improve benefits and culture.

## Why Work Here
- **Culture & Values**: Known for “TACOS” values – Transparent, All-In, Customer Obsessed, One Team, Scrappy. Emphasis on ownership, impact, and continuous improvement. [qualtrics.com/about](https://www.qualtrics.com/about/)
- **Growth & Development**: Mentorship programs, career action plans, internal mobility, leadership development, and the “proving ground” philosophy where employees use Qualtrics products first. [qualtrics.com/careers](https://www.qualtrics.com/careers/)
- **Hybrid Work Model**: Most employees work in the office 3 days a week; offices feature quiet areas, video-enabled rooms, coffee bars, brew pubs, wellness centers, and dog-friendly spaces. [qualtrics.com/careers/us/en/benefits](https://www.qualtrics.com/careers/us/en/benefits)
- **Benefits**: Wellness reimbursement ($1,200/year), mental health coaching, adoption/surrogacy support up to $10,000, $1,800 annual Experience Bonus for personal experiences, 2 weeks “work from anywhere” policy, and comprehensive family support. [qualtrics.com/careers/us/en/benefits](https://www.qualtrics.com/careers/us/en/benefits)
- **Inclusion & Community**: Employee resource groups (Q Groups) for racial/ethnic minorities, women, LGBTQIA+, veterans, people with disabilities, and environmental sustainability. [qualtrics.com/careers](https://www.qualtrics.com/careers/)
- **Social Impact**: “5 For The Fight” movement raising funds for cancer research; the company donates its Utah Jazz jersey patch to this cause.

## Sources
1. [Qualtrics About Page](https://www.qualtrics.com/about/)
2. [Qualtrics Careers Page](https://www.qualtrics.com/careers/)
3. [Qualtrics Benefits Page](https://www.qualtrics.com/careers/us/en/benefits)
4. [Qualtrics Homepage](https://www.qualtrics.com/)

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