---
title: 'Senior Corporate Counsel – Legal Transactions at Five9'
canonical: 'https://feeny.ai/job/senior-corporate-counsel-legal-transactions-five9-united-states-pa1d43dnbkx7'
type: 'job'
last_seen: '2026-11-05'
---

# Senior Corporate Counsel – Legal Transactions at Five9

- **Company:** Five9
- **Location:** United States
- **Compensation:** $119k–$221k
- **Work type:** remote
- **Posted:** 2026-05-07
- **Last confirmed live:** 2026-11-05
- **Apply:** https://www.five9.com/about/careers/job-detail?gh_jid=5991118004

## Job description

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Location: This role is preferably based in the San Francisco Bay Area, Dallas, TX, or on the East Coast. Hybrid or remote arrangements will be considered for the right candidate. Hybrid employees work in the San Ramon/Dallas office three days a week (Tuesday through Thursday).

You will negotiate and close the contracts that bring Five9's cloud contact center and AI products to customers. You will be pivotal in enabling Five9’s revenue growth working directly with Sales to close complex deals quickly while addressing issues such as AI, security, and privacy in alignment with company business processes, policies, and objectives. You will be the attorney Sales calls first, and your judgment will help decide how quickly deals close and how much risk the company takes.

Customers in retail, insurance, finance, and healthcare increasingly ask hard questions about how Five9 uses their data. You will help shape Five9's answers, and turn those answers into contract language and playbooks the whole team can use.

## What You Will Do

- Draft, review, and negotiate master services, data processing, partner and reseller, business associate, end user license, service level, and confidentiality agreements.
- Lead complex deals with customers and partners of every size, from mid-market accounts to large global enterprises.
- Advise Sales, Product, Partner team, Sales Operations, Compliance, Procurement, and Finance on legal and business issues and address data use, privacy, cybersecurity, AI, and regulatory questions that arise in deals.
- Offer practical solutions that protect the company and keep deals moving in a high-pressure, high-growth environment.
- Build and refine contract templates, negotiation playbooks, and frequently asked questions that raise deal velocity across the team.

## Your Team and Your Impact

You will join a business-focused Transactions team inside Legal and Compliance, reporting to the VP, Legal Transactions. You will work side-by-side with Sales leadership, and you will have a real voice in how Five9 handles AI terms in customer contracts as the market changes.

## What You Need

- Juris Doctor from an accredited law school and active membership in good standing with at least one U.S. state bar.
- 7+ years of combined law firm and in-house experience.
- 4+ years in-house drafting and negotiating complex technology agreements in a fast sales environment.
- Experience negotiating SaaS, cloud, and other technology agreements.
- Experience addressing data privacy issues in commercial contracts.
- Experience negotiating AI-related contract terms, such as data use and training rights, output ownership, and AI regulatory compliance.
- Experience managing multiple negotiations and projects at once in a fast-paced environment.
- Strong commercial judgment, with the ability to balance legal risk against business goals.

## Nice to Have

- Experience with telecommunications, cybersecurity and regulatory compliance issues in commercial contracts.
- Experience supporting product teams on AI-enabled and data-driven features.
- Familiarity with HIPAA, GDPR, SOC 2, and U.S. privacy laws such as CCPA and CPRA.
- Working knowledge of cloud company business processes, including go-to-market, customer experience, and finance.
- Experience improving contract lifecycle management and legal operations at a high-growth technology company.
- Comfort using AI tools to speed up contract drafting, review, and negotiation.

## How You Work

You are an excellent drafter and negotiator, organized, energetic, and good at building trust with internal clients. You can turn complex legal and regulatory requirements into clear business guidance, and you stay calm and precise when volume is high.

## Why Five9

- Shape legal strategy for AI, data governance, and cloud contact center transactions while the rules are still being written.
- Work with a collaborative legal team that values business judgment.
- Competitive total compensation and a full benefits package.
- Five9 is a leading provider of cloud contact center software, with a team-first culture that celebrates diversity and an inclusive environment where people can be their authentic selves.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below. $119,000—$221,000 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

## About Five9

## Company Overview
- **One-liner**: Five9 provides a leading cloud contact center platform (CCaaS) that enables organizations to deliver digital engagement, analytics, workforce optimization, and AI-powered customer experiences.
- **Entity Type**: Public (NASDAQ: FIVN)
- **Headquarters**: San Ramon, California, USA (with additional offices in San Francisco, Toronto, London, Munich, Porto, Madrid, São Paulo, and Mandaluyong City)
- **Founded**: 2001
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Cloud Contact Center as a Service (CCaaS), Customer Experience (CX) software, AI & Automation, Workforce Optimization
- **Target customers**: Enterprise, mid-market, and SMB organizations across all verticals (B2B/B2C)
- **Mission or purpose statement**: “Our vision is to make customer service a more human experience.” [five9.com](https://www.five9.com/about)

## Products & Services
- **Five9 Cloud Contact Center Platform**: Core omnichannel contact center solution (voice, email, chat, SMS, social) with intelligent routing and IVR.
- **Digital Engagement**: Integrated digital channels including SMS, web chat, email, and social messaging.
- **Five9 Analytics**: Real-time and historical reporting, speech analytics, and sentiment analysis to improve agent performance and customer outcomes.
- **Workforce Optimization (WFO)**: Workforce management, quality management, and recording (acquired Virtual Observer in 2021).
- **AI & Automation Suite**:
  - **Intelligent Virtual Agent (IVA)**: Conversational AI chatbot and voice bot for self-service (acquired Inference Solutions in 2021).
  - **Agent Assist 2.0**: AI-powered real-time agent guidance and summarization (using OpenAI).
  - **Voice AI Agents**: Generative AI agents for automated customer interactions.
- **Professional Services**: Implementation, integration, and consulting services.
- **Aceyus VUE**: Data and reporting integration platform (acquired in 2022).

## Market Standing
- **Valuation/Market Cap**: Publicly traded; specific metrics not provided in available sources.
- **Key Metric**: Over 3,000 customers worldwide; 350,000+ agents using the platform; 2,600+ employees; 1,450+ technology and channel partners. [five9.com](https://www.five9.com/about)
- **Notable Investors/Partners**: BT (expanded partnership for cloud adoption), MCM Telecom, XTT Mexico; partners include global SIs and technology vendors. Acquisitions: Acqueon, Aceyus VUE, Inference Solutions, Virtual Observer.
- **Growth Signals**: Named a Leader in the 2025 Gartner® Magic Quadrant™ for CCaaS (8th time); opened new European engineering hub in Porto, Portugal; expanded LATAM partnerships; introduced Agent Assist 2.0 with AI Summary; won Glassdoor Employees’ Choice Award for Best Places to Work (2022). [five9.com](https://www.five9.com/about)

## Competitive Advantages
- **Cloud-native heritage**: Born in the cloud in 2001, with 20+ years of CCaaS experience.
- **Analyst recognition**: Consistently named a Leader in Gartner Magic Quadrant, Forrester Wave, IDC MarketScape, and Aragon Research Globe.
- **High customer satisfaction**: 86 Net Promoter Score (NPS) for professional services.
- **Comprehensive AI portfolio**: Integrated IVA, Agent Assist, and Voice AI Agents differentiate from competitors.
- **Scale and reliability**: Manages billions of call minutes annually across 2,600+ concurrent agent seats (average).

## Strategic Focus
- **AI-first innovation**: Continued investment in generative AI and conversational AI to automate and enhance customer interactions.
- **Global expansion**: Strengthening presence in LATAM (new partnerships), EMEA (engineering hub in Portugal), and APAC.
- **Platform depth**: Integrating acquisitions (Acqueon, Aceyus, Inference Solutions) to provide end-to-end CX and WFO capabilities.
- **Partner ecosystem**: Deepening relationships with systems integrators and telcos (e.g., BT) to accelerate cloud migration.

## Why Work Here
- **Culture**: Fast-paced, start-up-like environment with established enterprise customers; values include honesty, respect, inclusion, transparency, ownership, and customer focus. [five9.com](https://www.five9.com/about/careers)
- **Diversity & Inclusion**: Committed to a diverse and inclusive culture where employees are empowered and heard. [five9.com](https://www.five9.com/about/careers/jobs)
- **Remote/Hybrid Policy**: Not explicitly stated; offices in multiple locations suggest hybrid/office model.
- **Benefits** (US full-time): 100% employer-paid health insurance (choice of 4 medical plans), dental, vision, life/disability insurance, 401(k), FSA, employee assistance program, commuter discounts, company equity, accrued PTO + paid holidays, company events. [five9.com](https://www.five9.com/about/careers)
- **Recognition**: Received Glassdoor Employees’ Choice Award for Best Places to Work (2022). [five9.com](https://www.five9.com/about)
- **Growth opportunities**: Internship program with impactful work and exposure to executives; career paths across development, customer success, sales, marketing, finance, and professional services.

## Sources
1. [Five9 About Page](https://www.five9.com/about)
2. [Five9 Careers Overview](https://www.five9.com/about/careers)
3. [Five9 Fact Sheet](https://www.five9.com/resources/five9-company-fact-sheet)
4. [Five9 Careers – Job Listings](https://www.five9.com/about/careers/jobs)

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